# ReliaTrax Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ReliaTrax Software - reviews, pricing plans, popular comparisons to other Mental Health products and more.

Source: https://www.capterra.com/p/150270/ReliaTrax

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# 

 ReliaTrax Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ReliaTrax

## What is ReliaTrax?

ReliaTrax- Premier Practice Management /EHR System. Use the power of technology to simplify your agencys clinical and administrative needs! ReliaTrax is a cost effective, electronic health records system designed specifically for behavioral health and mandated treatment centers of ALL sizes. Alleviate paperwork, while increasing efficiency and accuracy. ReliaTrax securely coordinates real-time communication between entire treatment team. Robust accounting, billing and administrative features

## What is ReliaTrax used for?

[Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Therapy](https://www.capterra.com/therapy-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$3

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ReliaTrax

5.0 (18)

VS.

[4.7 (827)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting Price

$3

Per User, Per Month

Starting Price

$49.95

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (18)

Ease Of Use

4.6 (817)

Value For Money

4.9 (18)

Value For Money

4.7 (745)

Customer Service

5.0 (18)

Customer Service

4.9 (722)

## ReliaTrax alternatives

[4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

[4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$58.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/150270/ReliaTrax/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Scheduling

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

EMR/EHR

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create and securely store digital patient records

Initial Assessments

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Treatment Planning

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create treatment plans that document interventions and outcomes to track patient progress

Claims Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Confirmations/Reminders

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

ReliaTrax 33 features

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Private online space that lets businesses securely share documents and provide information access to clients

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Protect sensitive data for digital privacy

Store, manage, and track all electronic documents in a centralized location

Transmit prescriptions to pharmacies electronically

Electronically collect payments for goods or services

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Create and securely store digital patient records

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

Store, manage and track all forms in a centralized location

Compliant with HIPAA, which sets standards for sensitive patient data protection

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage billing and payments for a healthcare provider

Manage and support multiple locations

For practices with multiple providers

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Reporting on how each user, task or process has advanced since its initiation

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Create, save, and re-purpose templates for emails, forms, etc.

Tools to help therapists document, record, and recall patient encounters

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

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Features

4.8 (18)

4.8

Based on 18 reviews

## Pricing

Value for money

4.9 (18)

Free Trial

Basic

$3.00

Per User,Per Month

Value for money

4.9 (18)

4.9

Based on 18 reviews

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## Support, customer service and training options

Customer Service

5.0 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (18)

5.0

Based on 18 reviews

## User reviews

Overall rating

5.0

Based on 18 reviews

Filter by rating

5(18)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CW

Chris W.

Director

Mental Health Care

### "One of the best EHR systems & customer support businesses I've ever worked with"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2022

100% Perfect - The system works perfectly and flawlessly. The customer support team is probably the "gold standard" when it comes to ideal costumer support - in their posture of support, in their competence in supporting the product and the accessibility/timeliness they respond in.

Pros

The company - down to earth, super friendly/helpful/personable and accessible, immediate response for requested support or updates. The system itself is customizable in that it can be set up for the needs of the mental health agency using it. We selected it because of it's design and automated systems helping us maintain our Behavioral Health Agency License standards and auditing. It has cut documentation time and stress down since we implemented it and it's ease of use, for both clinician and client, is amazing. It's client portal system works flawlessly and easily.

Cons

If there were any con, it takes time to set it up because it's customizable. Even though it could be a "one size fits all", I would strongly encourage any agency looking into using it, to take the time to customize it because just the shear size and scope of what it can do and the amount of time saved on the back end when actually using it.

Alternatives considered

[Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)

Reasons for choosing ReliaTrax

Reliatrax was a more affordable option and, was much more customizeable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 11, 2022

Thanks Chris! You have a great program. We are excited to be a part of it!

MM

Michelle M.

Therapist Supervisor

Mental Health Care

### "KSAC Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 8, 2021

Pros

I appreciate the ability to tailor the program to what is needed for our agency. I also appreciate the support we receive from our reps.

Cons

I would like to see a system that allows us to check in clients from the calendar with a check in button vs going to the clients treatments and add time and date.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 10, 2021

Thanks Michelle! We are glad to help! Are you clicking on the sessions icon on the calendar appointment to check in instead of going to the clients page and treatments?

GA

G'Nell A.

Outpatient Substance Use Disorder Administrator

Mental Health Care

### "Ask and you shall receive "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2021

Hands down the most responsive team we have worked with. Special shoutout to our Agency Liaison, You Rock! Thank you for your dedication, passion and drive. We look forward to a long lasting relationship.

Pros

Where do I begin? Overall ReliaTrax (RT) is responsive to our agency needs. The programmers and staff are forward thinkers, they work tirelessly to make the system user friendly. More often than not they have already started working to finetune their system to comply with regional and state requirements for reporting data. This system offers so many great tools to assist clinicians in completing their notes as well numerous extras that make the administrative duties less time consuming (UA randomizer & daily Medicaid eligibility verification).

Cons

AR balances and tracking. This is a minor con that I am working through with RT.

Switched from

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)

Our previous EHR programmers were not responsive to our agency needs and too expensive for how little the system offered.

Alternatives considered

[Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)

[ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/)

Reasons for choosing ReliaTrax

Cost and functionality

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 28, 2021

Thanks G'Nell! We have lots of exciting new functions headed your way, we try to make sure to add some ease of access to those reports. Looking forward to working with you for years to come!

KM

Kami M.

Clinical Supervisor

Mental Health Care

### "Reliatrax EHR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2021

The customer service is excellent, the training to use the system is efficient in helping users learn how to navigate the software. I feel this system for EHR purposes is very user friendly with little complications once the user learns through the training provided by the reliatrax organization and the ongoing video training to refer back to.

Pros

It is easy to navigate the system and the amazing communication between documents from the time a person begins the admission process to discharge.

Cons

At this time, I don't see any cons to the system. The training sets each user up for success in utilizing the software.

Switched from

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)

The system was not developed friendly for users in the SUD field. The documents do not communicate with each other causing multiple entries for the same information on a client. This is not efficient for time management purposes when dealing with the number of clientele we serve.

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Reasons for choosing ReliaTrax

user friendly, cost efficient, communication between documents causing less repeated documentation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 24, 2021

Thanks Kami! It has been incredible to be a part of your expansion and outreach. We look forward to growing and evolving with your program for years to come.

JM

Jermaine m.

Executive Director

Mental Health Care

### "Mind Solutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 19, 2021

My experience with ReliaTrax has been great \[SENSITIVE CONTENT HIDDEN\] rocks!

Pros

Billing is a desired feature, easy to use works well with other apps. I also like that we are able to let our community partners look at referral char

Cons

Software is very user friendly, me myself not being a computer expert the software has been a breeze for me to learn

Reasons for choosing ReliaTrax

Communication is key for our business and whenever I have a problem they are there to answer

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 28, 2021

Thank Jermaine! We love working with your program. Glad we can help!

RT

Ron T.

Adjunct Instructor

Higher Education

### "The Best Design I've Seen-EVER!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2021

After seeing several other systems that were slow to adopt and slower to use, Reliatrax is hands-down the best EHR I have seen with ease of training and great, responsive customer support. Highly recommend!

Pros

One of the best features of Reliatrax is the ease of use. It's built with integrated logical sequencing and intuitive design, not like slow, clunky systems we've seen before.

Cons

I only wish we'd seen it sooner when our area first began adopting integrated care and searching for an EHR.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 20, 2021

Thanks Ron! We are delighted to spread our wings in your area and look forward to working with you for years to come!

JM

Jeramie M.

Behavioral Health Administrator

Mental Health Care

### "It’s the personal touches that make working with Reliatrax enjoyable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

The best part of ReliaTrax is the customer service. They are responsive, knowledgeable, and informative about problems that might arise or to implementing a new feature.

Pros

The software is user friendly and a person can maneuver around the system fairly simply.

Cons

We use NextGen as a clearing house and there is no integrated interface to bill.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 24, 2021

Thanks Jeramie! We have enjoyed developing our relationship with you and your amazing team. We would love to discuss a NextGen interface or how our our billing platform might be able to meet your needs.

AC

Aaron C.

Office Manager

Mental Health Care

### "Substance Use EHR exists."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 12, 2021

Easy to use. Easy to make it your own. Easy to keep track of clients and stay on top of notes, appointments, billing, and many other required aspects of someones treatment.

Pros

It is specifically targeted to substance use treatment. That is great because so many other programs are generalized and do not meet the needs of a Substance Use treatment facility.

Cons

Whenever something is missing, the Reliatrax team is quick to address it and adapt the portal to meet our needs.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reasons for choosing ReliaTrax

Reliatrax is specifically built for our type of practice. Kareo is designed for all types of medical practices which made it hard for them to cover all of our specific needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2021

Thanks Aaron! We are passionate about the population our agencies serve and are happy to work with your program. We are an evolving project and will continue to grow with the field. Please don't hesitate to reach out with any comments/ suggestions. We are always here to help!

EE

Eric E.

Administrative Assistant

Hospital & Health Care

### "Easy to use, well rounded EHR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

I would highly recommend this EHR to anyone in the behavioral health field. The customer service is beyond amazing and are always immediately available to help with any problems. They also work hard to fix/add anything that will make your life easier with their EHR. Every EHR has its quirks or are missing something, but this one easily checks all the boxes for our facility needs.

Pros

This EHRs ability to construct the golden thread to be carried through all documentation is seamless and very helpful for our staff. The ability for us as administrators to create templates that can be utilized within the system is a big bonus. Counseling staff was very quickly and effectively trained on how to use the software, and because it is such an easy system, have had minimal issues in learning to use it. On the admin side of things, there are so many helpful reports that are easily generated, it makes admin/billing side of things easy and efficient. As a behaviroal health facility, it has been a huge help that this EHR can integrate with our UA lab and upload UA results automatically for us, which is a huge time saver.

Cons

When you add an insurance for an individual, it doesn't automatically apply the information to all of their treatment types. You have to manually go in and add the insurance, CPT codes, Units etc. for each service. So as services are added, you have to make sure either the counselor updates this information or informs admins of these added services so they can be billed for.

Reasons for choosing ReliaTrax

Reliatrax just made the most sense and was presented in a way that outlined all of questions/needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2021

Thanks Eric! We are so glad to help! (As an FYI, we have an insurance update scheduled this fall to improve the ease of use for applying insurance) We look forward to our partnership for years to come!

TW

Teresa W.

Administrator

Hospital & Health Care

### "Exceptional product/service for an exceptional price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

Pros

The cost of this software as well as the support offered in changing to this service has been an incredible value. The training offered to utilize the software has been easily accessible and thorough. I resisted making a change in our EHR system for a long time and now I wish I would have made the change ages ago. Very reputable company to do business with. Couldn't be more happy!

Cons

When we have inquired about specific system abilities the ReliaTrax team has easily incorporated our requests into account. They built templates, customized verbiage to fit our needs and so much more.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 24, 2021

Thanks Teresa! We are glad you came aboard. I am so glad that we were able to help meet the needs of your unique program.

[View all Reviews](https://www.capterra.com/p/150270/ReliaTrax/reviews/)

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