# ReliaTrax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReliaTrax the right Mental Health solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150270/ReliaTrax/reviews --- ReliaTrax 5 (18) [View alternatives](https://www.capterra.com/p/150270/ReliaTrax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of ReliaTrax Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Ashliegh R. A&D Counselor Mental Health Care Used the software for: 6-12 months ### "A++" June 22, 2020 5.0 It has been phenomenal! Their customer service is great and there is rarely a delay when it comes to our questions. We also appreciate that when we have desires for the system that are not yet available, Reliatrax will communicate with their programers to solve and address our requests. Working in Behavioral health we had always been given these clunky software programs that are truly designed more for medical providers but this is truly a blessing . Pros I like that this software has allowed our facility to go completely paperless. I also love that is has email ability imbedded in the software that easily allows us to send confidential emails directly from the software. Cons One thing we would love to see is a "offline" mode for when our staff are utilizing it in the field without accessibility to internet. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing ReliaTrax None, we had heard about ReliaTrax from a partnering company and they showed us a little about what it did and we loved it instantly. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) It was not capable of truly allowing us to go paperless and we still had to maintain paper files. Review Source Response from Canyon City Solutions July 1, 2020 Thanks for the review Ashleigh! I am glad we are able to help with your exciting program! (I will definitely add your suggestion to the wish list!) CW Chris W. Director Mental Health Care Used the software for: 6-12 months ### "One of the best EHR systems & customer support businesses I've ever worked with" September 28, 2022 5.0 100% Perfect - The system works perfectly and flawlessly. The customer support team is probably the "gold standard" when it comes to ideal costumer support - in their posture of support, in their competence in supporting the product and the accessibility/timeliness they respond in. Pros The company - down to earth, super friendly/helpful/personable and accessible, immediate response for requested support or updates. The system itself is customizable in that it can be set up for the needs of the mental health agency using it. We selected it because of it's design and automated systems helping us maintain our Behavioral Health Agency License standards and auditing. It has cut documentation time and stress down since we implemented it and it's ease of use, for both clinician and client, is amazing. It's client portal system works flawlessly and easily. Cons If there were any con, it takes time to set it up because it's customizable. Even though it could be a "one size fits all", I would strongly encourage any agency looking into using it, to take the time to customize it because just the shear size and scope of what it can do and the amount of time saved on the back end when actually using it. Alternatives considered [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Reason for choosing ReliaTrax Reliatrax was a more affordable option and, was much more customizeable. Review Source Response from Canyon City Solutions October 11, 2022 Thanks Chris! You have a great program. We are excited to be a part of it! MM Michelle M. Therapist Supervisor Mental Health Care Used the software for: 1-2 years ### "KSAC Review" June 8, 2021 5.0 Pros I appreciate the ability to tailor the program to what is needed for our agency. I also appreciate the support we receive from our reps. Cons I would like to see a system that allows us to check in clients from the calendar with a check in button vs going to the clients treatments and add time and date. Review Source Response from Canyon City Solutions June 10, 2021 Thanks Michelle! We are glad to help! Are you clicking on the sessions icon on the calendar appointment to check in instead of going to the clients page and treatments? GA G'Nell A. Outpatient Substance Use Disorder Administrator Mental Health Care Used the software for: 2+ years ### "Ask and you shall receive " May 26, 2021 5.0 Hands down the most responsive team we have worked with. Special shoutout to our Agency Liaison, You Rock! Thank you for your dedication, passion and drive. We look forward to a long lasting relationship. Pros Where do I begin? Overall ReliaTrax (RT) is responsive to our agency needs. The programmers and staff are forward thinkers, they work tirelessly to make the system user friendly. More often than not they have already started working to finetune their system to comply with regional and state requirements for reporting data. This system offers so many great tools to assist clinicians in completing their notes as well numerous extras that make the administrative duties less time consuming (UA randomizer & daily Medicaid eligibility verification). Cons AR balances and tracking. This is a minor con that I am working through with RT. Alternatives considered [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/) Reason for choosing ReliaTrax Cost and functionality Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Our previous EHR programmers were not responsive to our agency needs and too expensive for how little the system offered. Review Source Response from Canyon City Solutions May 28, 2021 Thanks G'Nell! We have lots of exciting new functions headed your way, we try to make sure to add some ease of access to those reports. Looking forward to working with you for years to come! KM Kami M. Clinical Supervisor Mental Health Care Used the software for: 6-12 months ### "Reliatrax EHR" May 21, 2021 5.0 The customer service is excellent, the training to use the system is efficient in helping users learn how to navigate the software. I feel this system for EHR purposes is very user friendly with little complications once the user learns through the training provided by the reliatrax organization and the ongoing video training to refer back to. Pros It is easy to navigate the system and the amazing communication between documents from the time a person begins the admission process to discharge. Cons At this time, I don't see any cons to the system. The training sets each user up for success in utilizing the software. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing ReliaTrax user friendly, cost efficient, communication between documents causing less repeated documentation. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) The system was not developed friendly for users in the SUD field. The documents do not communicate with each other causing multiple entries for the same information on a client. This is not efficient for time management purposes when dealing with the number of clientele we serve. Review Source Response from Canyon City Solutions May 24, 2021 Thanks Kami! It has been incredible to be a part of your expansion and outreach. We look forward to growing and evolving with your program for years to come. LB Lora B. Executive Director Mental Health Care Used the software for: 1-2 years ### "Great Customer Service!" June 24, 2020 5.0 ReliaTrax is great! I wish I had switched over sooner! Pros If I have any questions there is someone to help me almost all the time and if they are not available, which is rare, someone gets back to me quickly. I have to submit information every month to the state. It would take me a day to do this. ReliaTtrax does this for me! It has freed up a lot of my time! Cons If there is something that the developers have to change, it takes a long time. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) I have to submit information every month to the state. It would take me a day to do this. ReliaTtrax does this for me! We would get kicked off the program we were using in the middle of work and lose everything we had entered! Review Source Response from Canyon City Solutions July 6, 2020 Thank you for the review Lora! I am so glad we can help! I will definitely ask about your additions and see if we can get it moved up the production list! AC Aaron C. Office Manager Mental Health Care Used the software for: 6-12 months ### "Substance Use EHR exists." May 12, 2021 5.0 Easy to use. Easy to make it your own. Easy to keep track of clients and stay on top of notes, appointments, billing, and many other required aspects of someones treatment. Pros It is specifically targeted to substance use treatment. That is great because so many other programs are generalized and do not meet the needs of a Substance Use treatment facility. Cons Whenever something is missing, the Reliatrax team is quick to address it and adapt the portal to meet our needs. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing ReliaTrax Reliatrax is specifically built for our type of practice. Kareo is designed for all types of medical practices which made it hard for them to cover all of our specific needs. Review Source Response from Canyon City Solutions May 18, 2021 Thanks Aaron! We are passionate about the population our agencies serve and are happy to work with your program. We are an evolving project and will continue to grow with the field. Please don't hesitate to reach out with any comments/ suggestions. We are always here to help! KW KENNETH W. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "It Just Makes Sense " June 23, 2020 5.0 My experience with Reliatrax dating back more than three years has really been very good. I have always been able to get the support I need when I need it. They haven't done an exceptional job providing us with a very useful tool that meets the needs of our region in Washington State. Pros This program is very user friendly. If we follow the advice of the Canyon City we usually have no problems. The program offers a very simplistic avenue for me to review and approve documents for counselors in training and provide feedback for correction. Now, having the ability to customize the program to meet our needs is really the biggest Pro I can think of. Reliatrax allows us to to add the documents we need without waiting for someone external to do it like some companies. We also have extremely competent representatives to work with who are available almost any time and are very quick to respond. I have had the privilege to work with Reliatrax in two separate agencies. The first was on initial set-up where I learned much about the back-end. The folks in Canyon City were very long-suffering with me during this process. Exceptional people. Cons The thing I like the least is if you open a window for a particular document to edit and you open it twice so you can review the old document while manipulating a new one, if you close the new document first the only one that saves is the old document. So you have to be careful to exit out in the correct order. I would like to see a safety feature for this. Review Source Response from Canyon City Solutions July 2, 2020 Thanks Ken! I am glad we can help. Let's chat about your suggestion and see if we can get a better process for you. EE Eric E. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use, well rounded EHR" May 12, 2021 5.0 I would highly recommend this EHR to anyone in the behavioral health field. The customer service is beyond amazing and are always immediately available to help with any problems. They also work hard to fix/add anything that will make your life easier with their EHR. Every EHR has its quirks or are missing something, but this one easily checks all the boxes for our facility needs. Pros This EHRs ability to construct the golden thread to be carried through all documentation is seamless and very helpful for our staff. The ability for us as administrators to create templates that can be utilized within the system is a big bonus. Counseling staff was very quickly and effectively trained on how to use the software, and because it is such an easy system, have had minimal issues in learning to use it. On the admin side of things, there are so many helpful reports that are easily generated, it makes admin/billing side of things easy and efficient. As a behaviroal health facility, it has been a huge help that this EHR can integrate with our UA lab and upload UA results automatically for us, which is a huge time saver. Cons When you add an insurance for an individual, it doesn't automatically apply the information to all of their treatment types. You have to manually go in and add the insurance, CPT codes, Units etc. for each service. So as services are added, you have to make sure either the counselor updates this information or informs admins of these added services so they can be billed for. Reason for choosing ReliaTrax Reliatrax just made the most sense and was presented in a way that outlined all of questions/needs. Review Source Response from Canyon City Solutions May 18, 2021 Thanks Eric! We are so glad to help! (As an FYI, we have an insurance update scheduled this fall to improve the ease of use for applying insurance) We look forward to our partnership for years to come! KS Kurt S. Treatment Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Service and Support!" June 23, 2020 5.0 ReliaTrax is a great ehr system at an affordable price point, the staff were very patient and supportive during the setup period and offered extensive training with webinars available. Tech support staff have been available to answer questions and assistance with modifying templates. The software can be customized to suit specific services to better serve our patients. Customer service is amazing with helpful suggestions and timely answers. Pros ReliaTrax is user friendly and can be customized, it works great for billing and integrates well with external users and with the toxicology laboratory. It makes my life easier by integrating with my calendar, I can log in from any device and my it auto saves all of my work every time. Cons There is a bit of a learning curve, but that is true of any system. Reason for choosing ReliaTrax ReliaTrax was highly recommended by another provider in the area and more affordable. Review Source Response from Canyon City Solutions July 1, 2020 Thanks for the review Kurt! I am glad we can meet your needs! Please don't hesitate to reach out for training. JC Jim C. Recovery Specialist/Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Exceptional Support Team!" August 29, 2019 5.0 Pros There are many attributes that I like about using ReliaTrax including- the user-friendly format, the efficiency of the drop-down menu and desktop features, the speed getting to other pages, and the help page that provides quick access to specific needs. What I Like most is the prompt and effective assistance I receive from the support staff- my support team and their patients dealing w/ my endless questions. Cons It cannot read my mind and automatically navigate me through the site. Reason for choosing ReliaTrax I was introduced to ReliaTrax when I started working for a local agency. I liked the system so much I continued using ReliaTrax when I started my private practice. Review Source Response from Canyon City Solutions July 1, 2020 Thanks Jim! We'll have to work on the mind reading...LOL. FD Faith D. Director of Operations Mental Health Care Used the software for: 6-12 months ### "NW Family Recovery Solutions Review" May 12, 2021 5.0 I believe that not only did I choose the right EHR system for our company, I look forward to working with them for years to come. It has been one of the most positive experiences I have gone through while opening up a new clinic. Pros There are many reasons why I love Reliatrax, but the top two reasons are how many functions Reliatrax can offer, and second is the customer service you receive from them. Cons Because Reliatrax has alot to offer it can be alittle overwhelming when trying to learn the system. Reason for choosing ReliaTrax I choose them over all of the others because they allow coordination between probation officers, courts and us. Also they interface with urine analysis companies so I do not have to manually input results which cuts down in human error. Overall they had more to offer and at a fair price. But the best piece of all is the customer service I have received. It is priceless!!! Thank you \[SENSITIVE CONTENT HIDDEN\]!!! Review Source Response from Canyon City Solutions May 20, 2021 Thanks Faith! Glad we can help! We are excited to be a part of your innovative program! PK Penny K. Office Managwr Mental Health Care Used the software for: 2+ years ### "Great customer service!" May 15, 2019 5.0 Very positive from the beginning, throughout the setup/training process, and so responsive when we have questions or need modifications (including teaching me to fix things myself!) Pros The software meets all of our practice needs, as well as providing tools that we expect to utilize as our practice expands. Customer service is terrific — very responsive and helpful when I get stuck or have a question that I can’t find in the extensive learning library. Cons I haven’t run into anything that hasn’t been changed (ie: limited calendar hours, as we have very early appts. RT expanded the calendar!) Review Source Response from Canyon City Solutions May 16, 2019 Thanks Penny! We try to meet the needs of our providers. We look forward to working with Reliant for years to come! TW Teresa W. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Exceptional product/service for an exceptional price" May 12, 2021 5.0 Pros The cost of this software as well as the support offered in changing to this service has been an incredible value. The training offered to utilize the software has been easily accessible and thorough. I resisted making a change in our EHR system for a long time and now I wish I would have made the change ages ago. Very reputable company to do business with. Couldn't be more happy! Cons When we have inquired about specific system abilities the ReliaTrax team has easily incorporated our requests into account. They built templates, customized verbiage to fit our needs and so much more. Review Source Response from Canyon City Solutions May 24, 2021 Thanks Teresa! We are glad you came aboard. I am so glad that we were able to help meet the needs of your unique program. JM Jermaine M. Executive Director Mental Health Care Used the software for: 1-2 years ### "Mind Solutions" May 19, 2021 5.0 My experience with ReliaTrax has been great \[SENSITIVE CONTENT HIDDEN\] rocks! Pros Billing is a desired feature, easy to use works well with other apps. I also like that we are able to let our community partners look at referral char Cons Software is very user friendly, me myself not being a computer expert the software has been a breeze for me to learn Reason for choosing ReliaTrax Communication is key for our business and whenever I have a problem they are there to answer Review Source Response from Canyon City Solutions May 28, 2021 Thank Jermaine! We love working with your program. Glad we can help! OM Ondrea M. Executive Assistant Mental Health Care Used the software for: 2+ years ### "Prodigious" June 23, 2020 5.0 We are very pleased with our electronic medical record. Pros Easy to Navigate! A great support team always available. Cons We have not encountered any Cons. ReliaTrax is very supportive in making any changes/ customization for us. Review Source Response from Canyon City Solutions July 2, 2020 Thank you for the review Ondrea! We are so glad we can help! JM Jeramie M. Behavioral Health Administrator Mental Health Care Used the software for: 1-2 years ### "It’s the personal touches that make working with Reliatrax enjoyable" May 12, 2021 5.0 The best part of ReliaTrax is the customer service. They are responsive, knowledgeable, and informative about problems that might arise or to implementing a new feature. Pros The software is user friendly and a person can maneuver around the system fairly simply. Cons We use NextGen as a clearing house and there is no integrated interface to bill. Review Source Response from Canyon City Solutions May 24, 2021 Thanks Jeramie! We have enjoyed developing our relationship with you and your amazing team. We would love to discuss a NextGen interface or how our our billing platform might be able to meet your needs. RT Ron T. Adjunct Instructor Higher Education Used the software for: 6-12 months ### "The Best Design I've Seen-EVER!" May 13, 2021 5.0 After seeing several other systems that were slow to adopt and slower to use, Reliatrax is hands-down the best EHR I have seen with ease of training and great, responsive customer support. Highly recommend! Pros One of the best features of Reliatrax is the ease of use. It's built with integrated logical sequencing and intuitive design, not like slow, clunky systems we've seen before. Cons I only wish we'd seen it sooner when our area first began adopting integrated care and searching for an EHR. Review Source Response from Canyon City Solutions May 20, 2021 Thanks Ron! We are delighted to spread our wings in your area and look forward to working with you for years to come! Similar Products Featured ## Related categories [Therapy](https://www.capterra.com/therapy-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.