Harris CareTracker

Harris CareTracker

3.5 / 5 8 reviews

Who Uses This Software?

CareTracker focuses on small, medium and large physician practices, MSO's/IPA's and large health systems


Average Ratings

8 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Pricing Details
    Monthly subscription based on providers and includes unlimited users.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Harris CareTracker
  • www.harriscaretracker.com/
  • Founded 1990
  • United States

About Harris CareTracker

Practice management solutions ensure you can maximize cash flow quickly and efficiently. Includes powerful communication tool, you can directly communicate with your patients using its convenient messaging system.


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Harris CareTracker Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations

Harris CareTracker Reviews Recently Reviewed!

Very functional product for the healthcare office

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Its great for the money, tech support is awesome, working claims is a dream. Overall a great product

Pros: The ease of staff learning the program, within jours they can surf all over program without muchvtrsining

Cons: Window for provider schedules could be better managed. Coliors etc cox, pre op, new pts, helps the schedulers not to overbook some visit. Helps the flow of how the day will be for urgent calls

Decent System Needs more functionality

Jul 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use, good layout and design, portability, limited outage times. Pricing is decent. Interfaces with other products easily

Cons: Billing difficult to deal with Support can be slow additional features are often third party and the training is difficult.

Terrible customer service; extreme delays in getting replies to questions/concerns

Apr 21, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I highly recommend looking at different options

Pros: NONE = there is nothing outstanding about this software or the services provided They have their scheduling module is as good as everyone else.

Cons: Customer support is TERRIBLE! It took 68 days to get pricing (just pricing) on a request for an interface and another 15 days to know if the software was capable of printing barcodes. There are EXTREME delays in obtaining information, support especially if McKesson is your middleman.

Frustration at best ..,

Feb 12, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Clinical today is easy to follow flow and the correspondence is easy and quick to document.

Cons: The system does down 2-3 times weekly and this is awful when one is seeing about 5 patients per hour. Any new meds written shows in retroactive notes so medication changes are difficult to track. The med history option was a life saver to aid in the medication tracking, but now gives frequent error messages. The Rx software is not use friendly, often sends to the wrong pharmacy and results in so many calls from the patient because escript ks not received - so it has to be called in anyway. Auto signature often prints on controlled substances. Lastly - this is not a software for a psych practice and is maybe More intended for and useful for a medical practice.

Recommendations to other buyers: Fix the above issues. The minute that system goes down there is no back up to know nig medication doses. Lack of ability to easily trend med changes is essential in psych.

Practice Management and EMR Review

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Harris CareTracker (formerly known as Optum PM & Physician EMR) since 2009 for our billing RCM software and PM and EMR software for our clients. It has helped us to drastically increase the collections of our clients and has tremendously helped us to reduce our front end denials to below 1%. The ease of use of the system for our staff and clients is unparalleled to other software. When switching over our RCM system and finding a new PM and EMR system to offer to our clients, we researched several software systems including NextGen, AthenaHealth, Epoch, eClinicalWorks, AdvancedMD and Kareo. We found that there was nothing comparable to the ease of use, productivity, and competitive pricing that Harris CareTracker offers.

Cons: I would like to see a faster turn around time on building interfaces with other EMR softwares for our clients that wish to remain with their current EMRs and interface with our PM system for billing. We have seen some recent improvements with this, so we are hopeful for the future that we will be seeing a faster turn around time.

Recommendations to other buyers: I would highly recommend having a demonstration of the software and comparing what Harris CareTracker has to offer compared to other PM and EMR systems, because I have not been able to find anything out there that is more user friendly and creates the same amount of value and ROI that Harris CareTracker has given us.

Gil-Mor Review

May 28, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Having it web-based allows us to continue to work off site or when our server goes down.

Cons: The recent change is a bit confusing and will take a little while to get acquainted where to locate everything

Recommendations to other buyers: Reports could be a little easier to use. For example: Resident or Tenant History Report Revenue Report Expense Report Profit/Loss Report Cash Receipts Report Accounts Receivable Aging Report Ancillary Report History

CareTracker

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.

Cons: Hardware can be costly, specialty enhancements to system can add up.

Recommendations to other buyers: Look at dashboard and reliability, reporting is incredible. All managers see the same dashboard when evaluating residents. It is also an accountability tool for staff.

Oct 24, 2011
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I work in a small primary care office with three providers. I was not involved in the decision-making process for this EHR system. I had previously used Amazing Charts (I hear there have been a lot of changes to this system since I used it and it has become more cumbersome). This product is fairly easy to use but the training modules are not as informative as I would like them to be. We mainly learned to use it through trial and error. The training modules did a fairly good job of general screen navigation, but as a provider who would be using the program while in the patient rooms I think the training was really lacking. I would like to be able to use the program without having to think about it much, so I can maintain eye-contact and listen to the patient. I find that I have to spend more time concentrating on the screen to see if the program has completed what I last asked it to do. I also spend a lot of time asking the patient to wait while the screen changes. There are some parts, such as reordering prescriptions that need to be printed; these are very cumbersome and time-consuming. I do enjoy being able to access labs easily, but since the newest update to the software a screen opens and and there are 2-3 movable bars going both up and down and left and right that must be adjusted to see everything, you are never able to see the whole lab result as one. You need to adjust the correct L-R bar to access the up & down bar because it is hidden behind another up & down bar. These do not seem like big things, but they are all time consuming when you are in the room trying to find out what is going on with your patient. We have also had a problem with the program slowing down early in the morning and mid-day. We are currently in the process of trying to meet with other healthcare providers currently using the program in this area to see if the speed problems are uniquely ours. I have not found the "superusers" to be very helpful because it is difficult to explain to someone why it matters that a mark on a growth chart is on the 2 yr line rather than the 2 yr 9 mos line. This problem was corrected in the last update but until then the growth chart were largely unusable. I think the "superusers" are probably very good with computers but they don't have a clue what a providers job is so there is never a meshing of the questions and the answers. We have been using the program since 12/01/2010 and we are all continually very frustrated. I think CareTracker is a good product but there are a lot of things that I feel don't work well enough and I don't feel telling our "superuser" is getting the message to those who need to hear it. When I have to take my notes on the back of a fee ticket and write out my prescriptions by hand and then stay late to put my notes into the system - I feel the system is a big drain on my time rather than a help. I hope that changes.