Aceyus
by Aceyus
Who Uses This Software?
Any contact center that wants better insight into customer and agent experiences will find value in our products. We assess specific customer requirements and create comprehensive, tailored solutions.
Average Ratings
-
Overall
-
Ease of Use
-
Customer Service
Product Details
-
Starting PriceNot provided by vendor
-
DeploymentCloud, SaaS, Web
Installed - Mac
Installed - Windows
Mobile - Android Native
Mobile - iOS Native
-
TrainingDocumentation
Live Online
In Person
-
SupportBusiness Hours
Vendor Details
- Aceyus
- www.aceyus.com
- Founded 2002
- United States
About Aceyus
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.
Aceyus Features
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Escalation Management
- Inbound Call Center
- IVR/Voice Recognition
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
