Aceyus

Aceyus


5 / 5 1 review

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Who Uses This Software?

Any contact center that wants better insight into customer and agent experiences will find value in our products. We assess specific customer requirements and create comprehensive, tailored solutions.

Average Ratings

1 Review

  • 5 / 5
    Overall

  • 3 / 5
    Ease of Use
  • Customer Service
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Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Aceyus
  • www.aceyus.com
  • Founded 2002
  • United States

About Aceyus

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.

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Aceyus Features

Call Center Features  
View full list of Call Center Software
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Aceyus Reviews Recently Reviewed!

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Complicated at first

Jun 17, 2019
Verified Reviewer
Telecommunications, 1001-5000 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely Extremely
Likely

Pros: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate

Cons: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes

Overall: First time I didn't like it but then once you know how to move all features it's more than useful