Aceyus

Aceyus

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Who Uses This Software?

Any contact center that wants better insight into customer and agent experiences will find value in our products. We assess specific customer requirements and create comprehensive, tailored solutions.

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Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Aceyus
  • www.aceyus.com
  • Founded 2002
  • United States

About Aceyus

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.

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Aceyus Features

Call Center Features  
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  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Aceyus Reviews

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