# Aceyus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aceyus Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/150303/Aceyus --- # Aceyus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aceyus ## What is Aceyus? Aceyus is a contact center SaaS company providing real-time, custom reporting dashboards for enterprise and mid-market companies. Aceyus is the only product on the market that takes in data from different data sources and stitches them together into one, easy to view dashboard, saving call center managers tremendous amounts of time and optimizing operations. With multi-channel reporting as well as customer journey views, Aceyus empowers companies to enhance the customer experience. ## What is Aceyus used for? [Data Visualization](https://www.capterra.com/data-visualization-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aceyus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.aceyus.com&name=Aceyus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aceyus 5.0 (3) VS. [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $100000 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.8 (323) Value For Money 0.0 (0) Value For Money 4.7 (250) Customer Service 0.0 (0) Customer Service 4.8 (315) ## Aceyus alternatives [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Aceyus 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import, collect, and capture data from multiple sources Import and export data to and from software applications Information, data and reports that are being tracked over time A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Basic $100,000 ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Tech Support Engineer Computer Hardware ### "Best Call Center Solution so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2021 Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things. It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool Pros The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes. Cons I like the least the difficult to learn and handling the too. It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Enrique G. Manager, operations Consumer Services ### "Inspect what you expect." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 31, 2019 Good. Really good. We are able to monitor all the agents real time. Pros Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email. Cons It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Onboarding coordinator Telecommunications ### "Complicated at first " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 17, 2019 First time I didn't like it but then once you know how to move all features it's more than useful Pros For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate Cons At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)