--- title: "InfoServ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InfoServ Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/150329/InfoServ/" page_type: "product" language: "en" --- # InfoServ Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) InfoServ ## What is InfoServ? InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. ## What is InfoServ used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €10 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InfoServ?[Manage this product listing](https://www.g2.com/products/infoserv/claim_requests/new?auto=true) ## InfoServ Overview Updated August 2026 AI summary InfoServ is a CRM and contact center solution designed for small and midsize businesses seeking to manage customer interactions, sales activities, and support operations. It combines contact management, sales pipeline tracking, help desk features, and multi-channel communication with tools for call routing, ticket tracking, and analytics. InfoServ is available via cloud, web, Windows, and Android deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InfoServ 4.9 (12) VS. [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price €10 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (12) Ease Of Use 4.1 (973) Value For Money 4.9 (11) Value For Money 4.2 (796) Customer Service 4.8 (11) Customer Service 4.3 (768) ## InfoServ alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (526)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135148/Agile-CRM/) ## FAQs about InfoServ Overview ### Which roles and teams benefit most from InfoServ? InfoServ is most used by customer-facing teams, including account managers and call center managers, who need to track interactions and improve service responsiveness. Marketing teams use it to organize outreach and campaign activity, while executives, office staff, and IT specialists rely on it for operational visibility, coordination, and system support. Answer based on 11 reviews Overview ### What company size and specific industries is InfoServ built for? InfoServ is designed for small and medium-sized businesses that want to improve customer service, help desk, and sales management activities. The vendor description does not name specific industries, so its target audience is SMBs across sectors that need better quality, performance, and productivity in these business functions. Features and Usability ### What are the key features of InfoServ? InfoServ offers a dashboard, CRM, and contact management alongside call center management features such as automatic call distribution, call routing, call recording, IVR, and call monitoring. It also includes help desk management, support ticket tracking, email and SMS messaging, reporting and analytics, access controls, and third-party integrations. Getting Started and Support ### What training and onboarding options does InfoServ offer? InfoServ provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars provide group instruction, and documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does InfoServ offer? InfoServ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These support channels let users ask questions, search guidance, and contact staff directly. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these as the features buyers focus on most when choosing a CRM: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) InfoServ includes **Customer Database**, giving teams a central place to store and organize customer records. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other CRM features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses keep contact information organized, find records faster, and manage customer interactions more efficiently, allowing teams to stay on top of day-to-day relationship management. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls InfoServ 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Contacts: Share contacts with other applications like Gmail and CRM - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Voice Mail: Computer-based system that allows users to send and receive voice messages - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.9 (11) Free Trial Basic €10.00 Per Feature,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KT kalina T. gm Hospitality ### "Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2019 Using daily, cant work without it Pros It is very easy and helpful softwear.... Cons We dont have any complains since we use it. Reasons for choosing InfoServ no Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2019 Thanks a lot for the feedback! JK Jenia K. Office Assistant Human Resources ### "Intelsoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 I manage all calls and emails from clients which helps a lot the consultancy service we offer. Pros I like the reports and the telephone central. The fact that all the mails are at one place. Cons I don't have anything that I don't like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 15, 2019 Thanks - we appreciate your feedback! OV Oksana V. Call Center Manager Sports ### "Infoserv: A crm for everybody" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 9, 2019 Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well. Pros It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler Cons The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 15, 2019 Thanks - your feedback is highly appreciated! VK Vladimir K. IT Specialist Logistics and Supply Chain ### "Overall very nice software product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2019 Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers. Pros The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important! Cons My humble opinion: If there is any chance to add the reports feature in mobile version will be great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 23, 2019 Thank you very much for the shared opinion - your feedback is highly appreciated. NA Neli A. marketing expert Leisure, Travel & Tourism ### "Thank you for your service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2019 we are talking to our clients daily Pros it is easy for use so we can contact our clients and they can contact us every time they need Cons there isn't any problems that we have faced using the software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2019 Thanks - your feedback is highly appreciated! Nice to hear you don't experience any difficulties or inconveniences when using the software. ZD Zornitza D. Manager Construction ### "Satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2019 Pros Providing open and effective communication Cons Providing a sistem of employee involvement,motivation and training Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 3, 2019 Thanks for the feedback! VS Vince S. Account Manager Consumer Services ### "InfoServ- One of the best in business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2019 Pros \- Very simple and easy to use - Everytime an update appears you can see big differences in the software - You can switch from WI-FI to Cable and vice versa without being disconnected Cons \- The long updates (usually they are 1-2 times in a month but last 1 or 2 hours. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 29, 2019 Thank you - we appreciate your honest feedback! Although in the scheduling email we usually reserve longer time periods for each software update, the down time is actually much less than that (usually less than 15 minutes). We will work on communicating this better to you and other users. Thanks again! PL Pete L. Account Manager Consumer Services ### "InfoSev CRM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 20, 2019 Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call. Pros All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product. Cons No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 29, 2019 Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible. KK Konstantin K. Marketing Manager Information Technology and Services ### "CRM and much more..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2019 We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software. Pros The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them. Cons It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 29, 2019 Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us. SI Silvi I. Specialist Marketing and Advertising Printing ### "Infoserv - Software designed to achieve business success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2019 In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service. Pros A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price. Cons I do not find any remarks. I have nothing to say here. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 29, 2019 Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success. [View all Reviews](https://www.capterra.com/p/150329/InfoServ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.