DAN electronic

InfoServ


5 / 5
8 reviews

Who Uses This Software?

Small and Medium-sized Businesses (SMBs), aiming at constant quality, performance, and productivity improvements by optimizing customer service, help desk, and sales management activities.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DAN electronic
  • www.infoserv.eu
  • Founded 1991
  • Bulgaria

About InfoServ

InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.


InfoServ Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

InfoServ Reviews Recently Reviewed!


Infoserv - Software designed to achieve business success

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price.

Cons: I do not find any remarks. I have nothing to say here.

Overall: In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service.

Vendor Response

by DAN electronic on March 29, 2019

Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

CRM and much more...

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Cons: It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Overall: We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software.

Vendor Response

by DAN electronic on March 29, 2019

Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Great product

Aug 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Cons: I don't have any negative feedback so far.

Overall: I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions.

Vendor Response

by DAN electronic on August 05, 2016

The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

InfoSev CRM Review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product.

Cons: No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day.

Overall: Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call.

Vendor Response

by DAN electronic on March 29, 2019

Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible.

InfoServ- One of the best in business.

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Very simple and easy to use

- Everytime an update appears you can see big differences in the software

- You can switch from WI-FI to Cable and vice versa without being disconnected

Cons: - The long updates (usually they are 1-2 times in a month but last 1 or 2 hours.

Vendor Response

by DAN electronic on March 29, 2019

Thank you - we appreciate your honest feedback! Although in the scheduling email we usually reserve longer time periods for each software update, the down time is actually much less than that (usually less than 15 minutes). We will work on communicating this better to you and other users. Thanks again!

Semkov's review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, with many features.

Quickly and easily integrate HTML files and save templates for emails.

Cons: There is no mobile App for iOS! But not so big problem.

Overall: Easier communication with customers, access to all notes and customer specific information.

Easy to make a tasks or notes and serial Emails as well.

Vendor Response

by DAN electronic on March 29, 2019

Thank you for the feedback. Looking forward to continue working with you and your team.

Thank you for your service

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is easy for use so we can contact our clients and they can contact us every time they need

Cons: there isn't any problems that we have faced using the software

Overall: we are talking to our clients daily

Vendor Response

by DAN electronic on April 08, 2019

Thanks - your feedback is highly appreciated! Nice to hear you don't experience any difficulties or inconveniences when using the software.

Satisfaction

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Providing open and effective communication

Cons: Providing a sistem of employee involvement,motivation and training

Vendor Response

by DAN electronic on April 03, 2019

Thanks for the feedback!