# InfoServ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InfoServ the right CRM solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150329/InfoServ/reviews --- InfoServ 4.9 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of InfoServ Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Vladimir K. IT Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Overall very nice software product" April 19, 2019 5.0 Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers. Pros The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important! Cons My humble opinion: If there is any chance to add the reports feature in mobile version will be great. Review Source Response from DAN electronic April 23, 2019 Thank you very much for the shared opinion - your feedback is highly appreciated. SI Silvi I. Specialist Marketing and Advertising Printing Used the software for: 2+ years ### "Infoserv - Software designed to achieve business success" March 20, 2019 5.0 In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service. Pros A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price. Cons I do not find any remarks. I have nothing to say here. Review Source Response from DAN electronic March 29, 2019 Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success. OV Oksana V. Call Center Manager Sports Used the software for: 2+ years ### "Infoserv: A crm for everybody" May 9, 2019 4.0 Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well. Pros It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler Cons The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them Review Source Response from DAN electronic May 15, 2019 Thanks - your feedback is highly appreciated! KK Konstantin K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "CRM and much more..." March 20, 2019 5.0 We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software. Pros The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them. Cons It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface. Review Source Response from DAN electronic March 29, 2019 Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us. PL Pete L. Account Manager Consumer Services Used the software for: Less than 6 months ### "InfoSev CRM Review" March 20, 2019 5.0 Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call. Pros All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product. Cons No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day. Review Source Response from DAN electronic March 29, 2019 Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible. JK Jenia K. Office Assistant Human Resources Used the software for: 2+ years ### "Intelsoft" May 14, 2019 5.0 I manage all calls and emails from clients which helps a lot the consultancy service we offer. Pros I like the reports and the telephone central. The fact that all the mails are at one place. Cons I don't have anything that I don't like. Review Source Response from DAN electronic May 15, 2019 Thanks - we appreciate your feedback! EB Elena B. Telecommunications Used the software for: 2+ years ### "Great product" August 3, 2016 5.0 I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions. Pros It is full of useful functions and is extremely helpful when dealing with lots of cusomers. Cons I don't have any negative feedback so far. Review Source Response from DAN electronic August 5, 2016 The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :) VS Vince S. Account Manager Consumer Services Used the software for: 6-12 months ### "InfoServ- One of the best in business." March 20, 2019 5.0 Pros \- Very simple and easy to use - Everytime an update appears you can see big differences in the software - You can switch from WI-FI to Cable and vice versa without being disconnected Cons \- The long updates (usually they are 1-2 times in a month but last 1 or 2 hours. Review Source Response from DAN electronic March 29, 2019 Thank you - we appreciate your honest feedback! Although in the scheduling email we usually reserve longer time periods for each software update, the down time is actually much less than that (usually less than 15 minutes). We will work on communicating this better to you and other users. Thanks again! DS Dobromir S. CEO E-Learning Used the software for: 1-2 years ### "Semkov's review" March 20, 2019 5.0 Easier communication with customers, access to all notes and customer specific information. Easy to make a tasks or notes and serial Emails as well. Pros Easy to use, with many features. Quickly and easily integrate HTML files and save templates for emails. Cons There is no mobile App for iOS! But not so big problem. Review Source Response from DAN electronic March 29, 2019 Thank you for the feedback. Looking forward to continue working with you and your team. NA Neli A. marketing expert Leisure, Travel & Tourism Used the software for: 1-2 years ### "Thank you for your service" April 3, 2019 5.0 we are talking to our clients daily Pros it is easy for use so we can contact our clients and they can contact us every time they need Cons there isn't any problems that we have faced using the software Review Source Response from DAN electronic April 8, 2019 Thanks - your feedback is highly appreciated! Nice to hear you don't experience any difficulties or inconveniences when using the software. kT kalina T. gm Hospitality Used the software for: 2+ years ### "Satisfied" July 25, 2019 5.0 Using daily, cant work without it Pros It is very easy and helpful softwear.... Cons We dont have any complains since we use it. Reason for choosing InfoServ no Review Source Response from DAN electronic July 29, 2019 Thanks a lot for the feedback! ZD Zornitza D. Manager Construction Used the software for: 2+ years ### "Satisfaction" April 1, 2019 5.0 Pros Providing open and effective communication Cons Providing a sistem of employee involvement,motivation and training Review Source Response from DAN electronic April 3, 2019 Thanks for the feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.