NexInteractive

iNexus

4 / 5 4 reviews

Who Uses This Software?

Collections, TTS broadcasting, Predictive Dialers, Telemarketing, Surveys, Payment Reminders.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.99/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • NexInteractive
  • www.nexinteractive.com
  • Founded 2005
  • United States

About iNexus

iNexus Triple your Contacts! No more Inbound drop calls, no downtime. The highest Dial Ratios in the world 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill base routing. Agent pop screen SuperScriptor and more!


iNexus Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

iNexus Reviews Recently Reviewed!


The ease of use was just a must, this was just that!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy access to the program allowed for anyone to make productive use of it. From the dialer's functions to the phenomenal connection and support, it's an essential for helping our clients.

Cons: At times it appeared that the servers became unresponsive, which caused a bit of downtime and the support was to the point, just the response time could be better.

Great but not for small campaigns

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We used this dialer with a team of +/- 25 agents and 2 administrators, being me one of the admins. The dialer has two modes: Predictive and Manual. The predictive mode searched through the numbers until it landed in a call regulated by the Time Zone you activate (to avoid calling outside business hours), which was fantastic when it came to conversion rate (call to talk) but it would skip a lot of numbers that couldn't land on a call. Meanwhile the manual mode allowed the agent to dial on his own the numbers, hence this could result in many N/A, disconnected or RNA calls. In addition to the 2 dialing modes, the dialer had access to a dashboard which displayed which agents were on a call and which ones weren't, which agents were overbreaking, which ones were in ACW... all this in real time which was something really great. The calls could be listened to "live" or could be looked up by phone number as a recording, nice feature for QA. The leads were very easy to load through a CSV Excel spreadsheet and the reports were generated customized depending on your business needs. Last but not least, the user interface was very user friendly and their support team was available either through call or through Skype whenever you need tor each out.

Cons: When switched to the Predictive mode, this dialer required a huge lead pool - over 10K records minimum. Otherwise, it would remain "spinning" and the agents wouldn't land any calls because of the automatic predictive settings, disabling numbers to be called more than once within a 60 minutes window. I won't advise to use this dialer for small (starting) campaigns since you'll be running out of leads too quickly.

Overall: Real time statistics, end of day easily generated reports and monthly data insights.

Nexus is a great tool, as long as it is working well

May 04, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Nexus is a great tool to add information in and keep notes near, while on the phones. It also shows the latest data inputs and that is very helpful as well.

Cons: The bad thing about Nexus, is that when it does not work well, it can be slow and cause a delay on your call. Sometimes the areas are all grayed out, and you can not put information into the data fields as needed.

Wow! It tripled my sales...

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using NEX dialer for the past 4 years and it has the highest calling ratio in the market with a great stability so it has tripled sales in our company.