--- title: "TeamUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TeamUp the right Pilates Studio solution for you? Explore 346 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150357/Teamup/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TeamUp 4.8 (346) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of TeamUp Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DM Danny M Gym ManagerSports, 2 - 10 employeesUsed the software for: More than 2 years. “I can setup my timetable for booking classes, setup courses, multiple membership tiers that customers can easily upgrade to, collect payments, notify people of cancelled classes and more!“ March 13, 2025 NL Nicky L CEOSports, 2 - 10 employeesUsed the software for: More than 2 years. “That i cant seprrate payents to different accounts. And that i cant notify a client on their second last session when ithappens rather than when its booked.“ September 25, 2025 JM Jake M Director of OperationsHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We use Gocardless to take payments and this links perfectly with that so our payments are straightforward and linked easily to our memberships.“ September 25, 2025 SB Stuart B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Also a number of my members didn't like the new updated app, especially if they used an IPhone.“ July 3, 2026 LO Lisa O gym ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “easy to use, navigation is easy, supportive team that you can contact through FAQs, online or even through online meetings“ June 23, 2026 JS Julie S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Light blue writing on a grey background makes it difficult to see on your phone screen“ March 11, 2025 LO Lisa O gym ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “smooth, great for setting up my new business as took the pressure off the management of accounts.“ June 23, 2026 NP Nicholas P Board MemberSports, 2 - 10 employeesUsed the software for: More than 2 years. “Costs are higher than some alternative are.“ February 27, 2025 ## Showing most helpful reviews Showing 1-25 of 346 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Gym Owner Used the software for: 3-5 years ### "TeamUp Review" July 9, 2026 5.0 I’ve been a TeamUp member for I’d say close to 10 years, I think that says it all really Anytime I’ve issues the customer service is always on hand to help in a swift manner It’s always evolving and getting better which is what we want Pros How easy it is to use for both myself and my customers It is always being improved and the customer service is brilliant Cons The price 😉 - I don’t really know if there is anything I don’t like? It does everything I need it to do Review Source R Reviewer Owner Used the software for: 1-3 years ### "Overall a Good package" July 6, 2026 4.0 The online team where very helpful, and overall the software was good and easy to use on the laptop. Pros It was easy to use and had good functionality and made it easier for my clients to book on to my sessions as well as making it easier for me to manage charges and health questionnaires. Cons Unfortunately the cost became the main issue as well as there was no instructor app to use it was very annoying when out and about. Also a number of my members didn't like the new updated app, especially if they used an IPhone. Review Source R Reviewer Personal Trainer and Founder Used the software for: 3-5 years ### "Very Happy User of multiple years" June 30, 2026 5.0 9.5/10 so so helpful whenever I have any questions. It's really smooth and automatotions are well explained. Pros The support team are so helpful and quick at responding to any questions or problems. The best support team I've ever came across. Cons There are so many parts to it I sometimes feel like I'm paying for things I don't use, so maybe a different option for plans may be helpful. Review Source R Reviewer School owner Used the software for: 3-5 years ### "Great service with fair and transparent pricing " June 24, 2026 5.0 Really good. The support team have helped me with a few automations to work with my website. They reply super fast Pros Easy to set up and get up and running. The ability to integrate with stripe and create family memberships has really helped grow my academy Cons Possibly a coach/owner app would be good. And the ability to manage the schedules Otherwise no complaints Review Source R Reviewer gym owner Used the software for: Less than 1 year ### "supportive" June 24, 2026 5.0 smooth, great for setting up my new business as took the pressure off the management of accounts. user friendly for my customers too Pros easy to use, navigation is easy, supportive team that you can contact through FAQs, online or even through online meetings Cons i have found it all positive. helped me set everything up even though i am new to all of this account management Review Source R Reviewer Studio owner Used the software for: 3-5 years ### "Go team up review " March 24, 2026 5.0 On the whole it is good. I have never had any problems with it. Customer service resolves issues quickly. Pros It is really easy to use. Booking classes is great. Customer service is great. The app is also really easy to use. Clients love it. Cons The price has gone up. When I first started using it , I paid 46 per month. It’s not nearly 82 pounds. This is a lot for a small business. Review Source R Reviewer Corporate Retail Manager Used the software for: 3-5 years ### "Great scheduling software solution" January 24, 2022 5.0 Pros We use this on a daily basis in 7 locations to schedule our patients, schedule our drivers' routes, and track the foot traffic into our stores. Cons Only able to have 8 calendars. We have been able to make it work but we would have liked 10-12 caledars available to view on one screen. Review Source R Reviewer Director Used the software for: 1-3 years ### "Used to be ok for the money you pay " May 7, 2023 3.0 As always promised the world and under delivered hard. Migration process was super bumpy and a lot went wrong. Promised to keep pricing stable and increased by 20% after one year to be increased further. Constant excuses for mistakes and glitches. Lots of glitches. Pros It was inexpensive but they constantly make useless updates, their app is soooooo bad Cons No app for teachers! Custom app lacks basic functionsIncrease rates and prices without notifying you. So you have to check; it gets justified with new features which are just bug fixes really. NO support on weekends! Team is very slow to respond to issues Review Source R Reviewer Owner Used the software for: 3-5 years ### "Gym and Fitness Management" September 30, 2025 5.0 It's been a great experience. It is an easy system to use. I like that the system works with Zoom. Pros I like that TeamUp works with Zoom. It is easy for clients to sign up for classes. It's also easy to set up classes and delete classes. Cons I can't think of anything right now. I don't like that I have to pay in US$ as a Canadian business. Review Source R Reviewer CEO Used the software for: 3-5 years ### "BEST pmatforms for studios and classes" September 26, 2025 5.0 I have had many system try move me or entice me with other platforms and they dont come near to Teamup Pros The ease of moment within the platform. Absolute value for money and the client support is great and so helpful. Cons That i cant seprrate payents to different accounts. And that i cant notify a client on their second last session when ithappens rather than when its booked. Especially in big packs which last weeks Review Source R Reviewer Owner Used the software for: 1-3 years ### "TeamUp will change the way you work!" October 4, 2025 5.0 Overall my experience with TeamUp has been smooth and positive. I felt supported when converting over from my previous booking engine and still continue to feel support when needed. Pros TeamUp is very user friendly as far as set up and the support that I received was very helpful. We are a smaller fitness center and the price for TeamUp was actually less than a previous booking engine that I used that was not as user friendly Cons The only downside to TeamUp that I've experienced is that there is not a +1 option for my clients. I did have that as an option with the previous booking engine, but it still isn't a deal breaker for me. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Martial Arts Academy POS system" September 28, 2025 5.0 It’s a great POS system and have enjoyed using it for our academy. Never had any issues using the system. Pros Automatic payments are helpful and simple registration. User friendly and easy to navigate as the manager. Cons Not being able to merge the family plans. And the app is easier to use than the website. Time zones were hard to adjust for making the schedule correctly. Review Source R Reviewer Head Coach Used the software for: 3-5 years ### "Easy to use even if you’re not an expert." November 30, 2022 5.0 It is really good for getting my clients to sign up and pay for classes easily and efficiently. Pros The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations Cons You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone Review Source R Reviewer Owner Used the software for: Less than 1 year ### "TeamUp- Happy Costumer " November 1, 2019 4.0 TeamUp has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody Pros Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal. Cons I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping. Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session. Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red. Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile. Review Source R Reviewer OWNER Used the software for: 3-5 years ### "Good Product" April 6, 2022 5.0 I would be happy to pay more if they had a better offering with better reporting email sequences amongst other things. There customer service is 5 star Pros Its easy to use software ideal for beginners and people with a small member database. Cons The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports. Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention. Unfortunately without spending time clicking around or downing reports sorting you cant get this data. Review Source R Reviewer Gym Manager Used the software for: 3-5 years ### "“The” client management software" April 6, 2022 4.0 Thumbs up across the board A great product with a helpful and positive customer service experience alongside Pros This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships Cons I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better Review Source R Reviewer Gym Manager Used the software for: 3-5 years ### "TeamUp is the best for martial arts gyms!" March 17, 2025 5.0 It's been really good. I have had to move members across to a new account and it was made very easy. Any problems the live chat has sorted for me. Will continue to advise others to use TeamUp. Pros With TeamUp everything is in one place! I can setup my timetable for booking classes, setup courses, multiple membership tiers that customers can easily upgrade to, collect payments, notify people of cancelled classes and more! In fact, there is a ton more feature that I am still yet to use! Cons Nothing everything is great! If I think of a feature I need I will let you know! Review Source Lee G. Company director Used the software for: 3-5 years ### "Teamup review " March 12, 2025 5.0 Great value for money, all my booking needs with this system, no more losing money on no shows, like you can set a time for a cancellation cut off. Able to make membership packs. Pros Easy to use software, I no longer lose money with no shows, and if I have any problems, the help desk is always there. Cons Would like the option of 12-hour clock. And the icons on the membership accounts, with a description not just the icon. Review Source JS Julie S. Owner Used the software for: 3-5 years ### "Best gym management system" March 13, 2025 5.0 Excellent Very minor issues and always a speedy helpful response Pros Ease of use for both the business & members w Cons Light blue writing on a grey background makes it difficult to see on your phone screen Would like document storage for our members to access for recipe packs etc like we use in demand for home workout videos Review Source R Reviewer Pilates instructor and Physiotherapist Used the software for: Less than 1 year ### "Great customer service" February 27, 2025 5.0 Really positive experience, it was easy to transition my business over to Team Up and being able to set up memberships has reduced my admin time too Pros The customer service is great, it is easy to arrange meetings, have an online chat or ask AI - meaning that queries get answered and resolved quickly Cons The diary viewing could be clearer to see Review Source R Reviewer Owner / Instructor Used the software for: 1-3 years ### "Solid, all round platform that makes up in functionality what it lacks in gloss" November 21, 2022 5.0 Overall, I credit the overall success of my business model to the flexibility of TeamUp. Being able to set up the class passes, including the First Class Free, and having different pricing models for the various classes, courses, and subscriptions has been great. My clients are mostly all over 60 years old, and the fact that 95% of them find using the online registration easy...is amazing! Pros I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed. Cons The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity! Review Source R Reviewer Studio Owner Used the software for: 3-5 years ### "Highly recommend this product if you are starting up a brand new business!" December 5, 2022 5.0 Fantastic support, wonderful application. There have been quite a few times that we couldn't figure out how to do something, the online help tool is wonderful, plus the option to send your question to TeamUp and receive a response / solution within hours has been great. Pros My \[SENSITIVE CONTENT\] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before Cons I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it. Review Source R Reviewer Director Used the software for: 3-5 years ### "TeamUp Review" April 7, 2022 4.0 Mostly TeamUp just works in the background without needing much attention, which is what I'm looking for from a piece of software. Our clients are happy, so I'm happy. During Covid, the TeamUp dev team's response to integrating Zoom really quickly and smoothly was brilliant and really helped us. Pros The most important feature to us is that it handles payment integration with Stripe really well. Since we went all in with TeamUp we don't have to worry about carrying card readers and just send all our clients to TeamUp to pay for everything and that gets rid of a major point of expense and friction for us. Cons The button icons on the mobile app could do with some text as it's not obvious which one I need for different things. Review Source R Reviewer Company director Used the software for: Less than 1 year ### "A smooth operator" November 30, 2022 5.0 The whole team have been very helpful at guiding me though from the moment I decided to sign up. Always able to help whenever I’ve had an questions. Pros I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements. Cons I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software. Review Source Kelly K. CEO Used the software for: 3-5 years ### "Would be lost without Team Up " November 30, 2022 5.0 Having the customer service guys there helps me so much. Any question I have had is answered fast. Team up plays a huge part in my business ensuring I am all up to date with finances, members and protocols. Pros A great software which allows me to run my gym effectively and professionally. I don’t need to worry about anything and everything is done for me. Cons I do find it expensive to run each month. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.