# Page 3 | TeamUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TeamUp the right Pilates Studio solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150357/Teamup/reviews --- TeamUp 4.8 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of TeamUp ## Showing most helpful reviews Showing 51-75 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IV Ian V. Head Coach Sports Used the software for: 2+ years ### "Easy to use even if you’re not an expert." November 29, 2022 5.0 It is really good for getting my clients to sign up and pay for classes easily and efficiently. Pros The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations Cons You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone Switched from [ClubSpark](https://www.capterra.com/p/184024/ClubSpark/) I wasn’t able to get clients to pay via Direct Debit. Review Source JS Julie S. Fitness instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Team up review" November 20, 2022 5.0 Okay so far. Will need to make some changes in the new year to our memberships so will definitely be calling up for help to find out the easiest way to do it, but as always I’m sure it will be good and helpful service! Pros Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too! Cons Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option. Review Source LG Lyra G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "TeamUp- Happy Costumer " October 30, 2019 4.0 has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody Pros Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal. Cons I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping. Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session. Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red. Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) Reason for choosing TeamUp The customer service is wonderful and the product looked great from the consumer side and when I got in for the demoing I was very impressed with the ease of use and navigating the software. I made the right choice for our business, no doubt at all. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody did not work for our needs at all. The enrollment consumer side of mindbody was absolutely awful and our rosters were always messed up with parents info instead of youth students. Families had no clue how to add family members. This made a logistical nightmare with dealing with family accounts. Mindbody did not put any attention into family accounts and ultimately that was our main reason for switching. Review Source Łukasz D. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, with a lot of good functions" March 12, 2023 4.0 Pros Works well, provides a reliable base to work on Cons Some really odd style features, but we've become acustomed to it Switched from [Wodify](https://www.capterra.com/p/159663/Wodify/)[SugarWOD](https://www.capterra.com/p/229043/SugarWOD/)[WodGuru](https://www.capterra.com/p/251663/WodGuru/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) simpler, cheaper Review Source GB Grady B. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "I wouldn’t be able to work without it. " November 18, 2022 5.0 Pros It runs itself and new clients just show up at my door Cons Book holidays on the calendar and pro \[SENSITIVE CONTENT\] next payments. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing TeamUp I had some questions and response time was faster and not just a FAQ pasted into an email. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY had to batch payments in the US and it took forever to pay out and sometime missed payments. Review Source SB Simon B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "TeamUp Review" April 5, 2022 4.0 Mostly just works in the background without needing much attention, which is what I'm looking for from a piece of software. Our clients are happy, so I'm happy. During Covid, the TeamUp dev team's response to integrating Zoom really quickly and smoothly was brilliant and really helped us. Pros The most important feature to us is that it handles payment integration with Stripe really well. Since we went all in with we don't have to worry about carrying card readers and just send all our clients to TeamUp to pay for everything and that gets rid of a major point of expense and friction for us. Cons The button icons on the mobile app could do with some text as it's not obvious which one I need for different things. Reason for choosing TeamUp Recommendation from an existing user. Review Source UB Ursula B. Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "Pilates with Ursula " November 18, 2022 5.0 The team are constantly looking to the future to update processes and keep things current and fresh. The Help Desk is amazing and I have complete confidence is using this platform as part of running my business to look professional and have things run smoothly. Pros Simple and effective with many integration options. If you're not sure of the process, help is at hand with easy to follow step by step guides with videos too and the help desk response if quick and they always ensure follow through until the matter is solved. It has saved me untold hours of administration. Cons It would be great to incorporate different currencies so that when you have clients around the world it would automatically adapt the pricing according to their country logon/currency. Review Source EL Emma L. Company director Health, Wellness and Fitness Used the software for: 6-12 months ### "A smooth operator" November 29, 2022 5.0 The whole team have been very helpful at guiding me though from the moment I decided to sign up. Always able to help whenever I’ve had an questions. Pros I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements. Cons I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software. Reason for choosing TeamUp Cost and team up came highly recommended vs a complete unknown. Review Source HG Hilary G. Company Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use for both business owner and clients" April 7, 2022 5.0 Pros Compared to the previous system I used GoTeam Up is easy to use both as a business owner and for the clients. It has more options and at a far cheaper price. Any queries are answered quickly and efficiently. Only wish I’d swapped earlier. Cons None found, everything I have needed has been available Alternatives considered [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) Reason for choosing TeamUp Didn’t give me the options re memberships that I required (at the time) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was so expensive, some clients were complaining that the system wasn’t working properly for them. Whenever I needed to get in touch with queries I always felt that they expected you to be a technical expert and didn’t take kindly to me not being very efficient with the technology. I therefore was reluctant to ask anything and probably didn’t get the most out of the system as I couldn’t work it out myself! Review Source Kelly K. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Would be lost without Team Up " November 29, 2022 5.0 Having the customer service guys there helps me so much. Any question I have had is answered fast. Team up plays a huge part in my business ensuring I am all up to date with finances, members and protocols. Pros A great software which allows me to run my gym effectively and professionally. I don’t need to worry about anything and everything is done for me. Cons I do find it expensive to run each month. Review Source JAS Jalma Alessia S. Ceo Health, Wellness and Fitness Used the software for: 6-12 months ### "You changed my work! Everything improved when i started using this software so thank you so much " November 22, 2022 5.0 Amazing. Very satisfied. Pros It allows me to keep track of everything 24/7 and this is essential! Cons Probably would like an extra interface where i could see every class going on at the same week in the studio, like a weekly detailed timetable Review Source NW Nick W. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Good Product" April 5, 2022 5.0 I would be happy to pay more if they had a better offering with better reporting email sequences amongst other things. There customer service is 5 star Pros Its easy to use software ideal for beginners and people with a small member database. Cons The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports. Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention. Unfortunately without spending time clicking around or downing reports sorting you cant get this data. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing TeamUp We need something easy to use an set up for a better client experience. Review Source CW Clare W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant software for Studios and Gyms " November 18, 2022 5.0 Brilliant software Great customer service and support whenever needed Pros Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too Cons Would like to be able to customise and brand the payment page to look more like my landing page Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing TeamUp Cheaper and looked more user friendly Review Source JF Justin F. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "TeamUp with TeamUp" April 7, 2022 5.0 The team respond quickly and efficiently to questions Pros It’s easy to use, I’ve had great feedback from my users too. Makes managing the business easy and the reporting is always growing too. Great product that I’ve already recommended to 2-3 similar businesses. Cons Can’t think of any. One comment I’ve had from some users is that it would be useful to see the names of others booked on. Reason for choosing TeamUp Best look and feel. UX was better than others I’d had demos of. Review Source CB Carrie B. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "I use teamup and will probably never leave because there lie customer service is exceptional " April 7, 2022 5.0 Brilliant. Because the staff are so good Pros I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about is that they listen to your needs and then take action on the things you want and need. Cons The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClubRight](https://www.capterra.com/p/160550/Club-Right/)[Gymcatch](https://www.capterra.com/p/189291/Gymcatch/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing TeamUp Because it was recommended by a good friend with a similar business Review Source TR Thomas R. Director Sports Used the software for: 2+ years ### "Team Up Review" November 23, 2022 5.0 Pros The product is very easy to use for both team members and customers. Cons I have mentioned a few features in the previous section that would be useful to have access to. In addition, having the "add family member" button in a more prominent position when creating accounts at the start would make creating accounts for multiple people run a little smoother. Review Source LD Lesley D. Finance Health, Wellness and Fitness Used the software for: 2+ years ### "TeamUp Review" November 16, 2022 5.0 The app is great and the customer service team are on point and efficient. Pros I like how user friendly this product is and the dashboard is really great for a snap shot of the studio. I work on Team Up daily. Cons Honestly not really found anything I don't like and if I do have an issue or a question - it is resolved within 24 hours with the side chat. Review Source JS Jonny S. Gym Manager Health, Wellness and Fitness Used the software for: 2+ years ### "“The” client management software" April 5, 2022 4.0 Thumbs up across the board A great product with a helpful and positive customer service experience alongside Pros This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships Cons I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my and made better Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Frustrated with mindbody being backwards and difficult, with no easily available customer support Review Source AF Amy F. Trainer/owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great platform!" March 30, 2022 5.0 It’s been awesome and works well for what I need. The support is really great as well! Pros I use it everyday to manage my business and it works like a charm! I love the on demand feature and the fact that clients mange their memberships and class passes on their own. Cons I wish their was an auto time zone change for where my clients live for class times. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing TeamUp The price and the features Review Source HC Hazel C. Pilates instructor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Brilliant software " November 29, 2022 5.0 Pros I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to , I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time. Cons It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost. Switched from [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) Gymcatch had constant problems. Clients couldn’t use it smoothly and as there’s no client support I was constantly dealing with tech problems. And I didn’t know how to solve them. Review Source KG Kara G. Pilates teacjer Health, Wellness and Fitness Used the software for: 2+ years ### "A review " April 7, 2022 4.0 It’s been fine. There are much less expensive products out there, but my clients are happy with it and I am comfortable using it. Pros East of use for client. The help on end of a phone if needed- staff all very pleasant Cons It’s expensive and there are limitations on the software. It has improved over the years though Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing TeamUp Wasn’t sure on other options and a lot of colleagues we’re using it- I had been on mind body and it’s a similar product- but far more user friendly for clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They increased prices after clients got used to working it, and their r email was ridiculous as to why- something about tax in uk they hadn’t realised about- which I find very hard to believe and felt was a breach of trust. Review Source SS Sarah S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Team Up - The best support for my business." November 22, 2022 5.0 I find when people use the app, they find it really simple to use. Otherwise customers can get lost with how to book. Pros I find this software easy to navigate around. I have rarely needed to call the support team for help around the system and when I have they have been brilliant. Cons I prefer using the system for my classes than I do my PT 1 to 1 sessions. But this could be how I log payments. Review Source AN Annie N. Studio owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic " April 20, 2022 5.0 I honestly cannot recommend enough. I recommend the system to anyone I think it could help. It’s helped reduce my paper work by so many hours it’s amazing. I also find the staff easily contactable and very friendly. They went above and beyond over the lockdown periods to sync up with online classes. Love TeamUp!! Pros Using had changed my work life! Paying instructors has become so easy because I can see how many hours each instructor has worked and can cross reference invoices easily. It has also made my end of year returns so easy with the reports section. Cons I can’t think of anything BUT everytime I have thought of something have been easily contactable and have either resolved it for me or have considered changing the system in the future Review Source NV Natalie V. Owner and fitness instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Worth the money, easy to use and such a time-saver!" November 29, 2022 5.0 I absolutely wanted a system which would eliminate all the paperwork and provide a secure service for my clients to book in. Easy to use and customisable, Team Up means my business looks professional from the start of the client journey. I am starting to make far more use of the reports features, tracking the growth of my business as I add more products. Pros The ability to have a waitlist. As my classes are small a waitlist is an essential feature. The cancellation policies are clear, maximising my attendances. Cons Some features feel clunky although a much smoother experience with recent developments Alternatives considered [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing TeamUp Waitlist options, professional appearance and ability to customise Review Source DT Donna T. Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "Team up works for me" November 18, 2022 5.0 Happy with team up. It makes my life a lot easier Pros Super easy for myself and students to use. Great communication if and when I have any problems Cons I feel the price is a little expensive compared to other booking systems Alternatives considered [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing TeamUp Ease of use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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