Who Uses This Software?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    www.drift.com/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Drift
  • www.drift.com/
  • Founded 2015
  • United States

About Drift

Drift is helping to reinvent modern marketing and sales using messaging. We make messaging software that helps marketing and sales teams convert more inbound leads and communicate with their customers. Get started for free today at drift.com -- no credit card required. Why not give it a spin?


Drift Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Drift Reviews Recently Reviewed!

Robust enough to get the job done and do it well

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being that this costs almost half that of intercom makes it a very intriguing offer. We use it as a replacement in several areas in our software

Cons: Obviously the functionality of intercom is relatable when considering drift.l, though it's not there, this is a superb option.

It works great for my needs when talking with customers

Aug 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: It makes it easy for customers to chat with me. If they need to ask a simple billing question or if they are interested in signing up for service.

Cons: It does not always let me know when a new chat has started. Also I wish I could just hit enter to send a message instead of control/enter.

Great easy-to-install Customer Feedback Tool!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - its awesome design
- how easy and fast you can add it to your website
- that its unobtrusive yet powerful (can give you great insights into customer opinions)

Cons: Maybe the analytics dashboard could offer a little bit more space for customization, but otherwise I really can't think of something.

Overall: great insights into what our customers (or website-visitors) really think of our product

Great tool to help improve customer experience!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget.

Cons: Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day.

Overall: Improved customer experience and lead capture and nuturing tool.

Drift is cooler and free!

Jul 24, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Drift offers a great alternative. It's particularly easy to install (a simple copy/paste does the job). And the tool can directly be plugged in to a Slack channel. You can use it for free for small projects!

Cons: Too bad it cannot be free forever! Pricing can hurt your wallet if you need more powerful features you might consider the competitors as well.

Very good lead engagement/capturing tool

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very good in terms of user engagement, user support (through the chat feature) and also lead capturing.
The ability to book meetings automatically is very useful, and in a way Drift is like a sales machine that's working on its own while you're away.

Cons: Not all features of Drift are fully customizable.
Also, some features are not easily accessible from the main menu, and you have to dig deeper into the settings to access them.
Also, the LeadBot is only available on the monthly plan, which is very expensive.

Cool add-on with room for improvement

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Drift has a neat framework, allowing for real-time chat with prospects (or customers) and some level of automated responses. They're on the right track for building a great tool.

Cons: Some of the functionality just isn't quite there. The routing is not as automated as we would like, and the automation tool is pretty manual to build out. It's not as customizable as we hoped it would be, and requires a lot more live monitoring.

Overall: It does increase our personal touch with people on our website, and can capture a few leads that might not have reached out.

Exactly what we needed to increase leads coming in on our website

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Implementation was an absolute breeze and even an exciting experience. The system itself is quite smooth and user-friendly.

Cons: The app notifications are not as foolproof as I would have hoped. Existing chat notifications sometimes don't come through, requiring me to obsessively refresh the app every minute.

Overall: More leads and better customer support experience for clients.

Great

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I'm using Drift to stay in contact with my clients. It0s really easy to use and even easy to set up on WordPress.

Cons: Wha I like least about Drift is the Ui of the button. I think the user should be able to select the shape.

Maybe a little bit overpriced but best chat out there

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Just like Intercom Drift provides a live chat for websites. Maybe they have the best product but they definitely have an outstanding customer support! It is so personal. :)

Vendor Response

by Drift on May 10, 2017

Hey Niklas, thanks for sharing :) So much has changed since your review. I'd love to know more about how you're using Drift (and make it even better)

I couldn't be happier with the software or the team behind it.

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Drift is new out of the gate as I write this review. So far it has about 5 unlocked features along with Drift Daily. Drift helps me help my clients engage with their audience while on the site. It always about the buyer. We can do a lot with creating a website experience that is helpful to the buyer, but with Drift it becomes a two way conversation. It's hard to believe there is nothing else out there that is as easy to use or so well thought out. It's been about two decades of a society relying on web browsing and it seems like a long time for a product this brilliant to come out. It's not about the product alone. It's the experience. Drift has an awesome culture that makes for awesome experiences for me as a user. Amazingly well done!

Vendor Response

by Drift on May 10, 2017

Hey Joe, Love to see great reviews like this! We work hard to make sure customers come first. I'm curious about how your business has changed after having Drift on your site. Best, Kyle

Best Customer Engagement Tool I've Seen!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been searching for ever for a tool that can do what Drift does (it has been 3 years now). I came across Drift via ProductHunt and immediately jumped on it.
I found the app surprisingly easy to use. The setup is a breeze , importing more than 500 customers, and other data sets minutes. The integrations are priceless and extremely convenient.

I'll be honest I thought that the pitch was to good to be true, but as it stand right now is as good if not better. Drift has helped my team to be proactive and efficient when communicating with customers. Emails, Surveys, NPS and more all in one place? You cannot beat that!

Well Done!

Vendor Response

by Drift on May 10, 2017

Wow! Thanks for this amazing review Paul. Really happy to see how Drift has helped you :) How can we make it even better for you?