# EMR-Bear Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EMR-Bear the right Electronic Medical Records solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150398/EMR-Bear/reviews --- EMR-Bear 4.9 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EMR-Bear Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Mark H. Director of Information Technology Hospital & Health Care Used the software for: 1-2 years ### "Satisfied Customer - Great Company" March 21, 2024 5.0 97% percent positive. No body is perfect! Overall IT, Support and Clinical love the product. From sales to design to training to implementation, it was all a pretty smooth process. Very easy to learn and navigate from patient first contact to discharge. Pros High degree of customization of many areas of the product. Simple software interface and easy processing flow for all areas of staff. Cloud SaaS, safe and fast. Outstanding customer support team and development. Manageable up front cost and monthly expense. Development team is always willing to assist and make improvements. Cons Some of the billing areas have given our team some significant issues. Seems like it was designed, initially, for more of a private practice agency rather than one our size or structure. It has good bones and design features, but we are still working out some issues, especially with paper statements. Certainly not a deal breaker though. Review Source KR Kristi R. Compliance Director Mental Health Care Used the software for: 2+ years ### "I love EMR Bear" March 20, 2024 5.0 I love this system! The support I get is excellent and responsive. You will get out of it what you put into it. If you are looking for a very simplistic system that you don't have to "think too much", this is not for you. If you want a system that you can customize and make work for your agency and include everything you need AND you are willing to learn it then look no further. EMR Bear is fantastic. Pros The customization is the best part of Bear. I can build exactly what I need to have charted. I don't have to rely on the clinicians to remember all the required information to stay in compliance. The system prompts compliance on it's own! It's a dream for anyone working in compliance. Cons I think the graphics or presentation is in need of an update. Reason for choosing EMR-Bear Customization of the platform, supporting a local (New Mexico) company, and excellent customer service. Review Source LA Leann A. Used the software for: ### "Overall, user friendly. Not difficult to navigate. " April 13, 2016 4.0 Cons, when forms change to meet the need of the program, there is no way to delete the old forms without losing the previous work. Pros, can manipulate the forms to support program policy. More pros than cons at this point. Review Source Response from EMR-Bear April 15, 2016 To clarify, no data is lost from completed clinical forms in EMR-Bear. Rather, they are captured with in unchangeable, permanent PDF documents in the client's chart. However, when a clinical form is retired in the system, data used in that form will not pre-populate the new clinical form put in its place. Thank you for the review! PD Phillip D. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great product" October 1, 2020 5.0 Overall this has been a game changer for our business as it continues to grow. EMR Bear is extremely responsive to our questions and to suggestions for improvement, easily the best customer service I have ever experienced in a software company and especially in an EMR. Pros The incorporation of the ICD-10 and DSM-V into the software really helps with diagnosis and treatment planning The web based application means even if an employee computer fails, they can use a mobile device as a backup until we can get things fixed the built in voice dictation saves a lot of time The way clinical forms are built in sections makes it very easy to adapt to changing documentation requirements without having to completely re-engineer a new form. Cons my only complaints are very minor details, like the ability to update a series of appointments without having to delete them all and start with a new series, the color scheme for indicating when pieces of a form are finished. Review Source BG Brittany G. Clinical Operations Coordinator Used the software for: ### "Highly recommended system with excellent support team" April 15, 2016 5.0 For our clinicians, EMR-Bear has been easy to use - very navigable and intuitive. They appreciate the ease of completing both clinical and billing information. For our administrative staff, EMR-Bear has been wonderful. Their programmers adapted the system to meet our somewhat unusual needs and continue to make updates and improvements as our needs evolve. We have been extremely impressed with the adaptability of the system and especially with the accessibility and responsiveness of the EMR-Bear team. Any minor internal issues have always been resolved promptly, and their team has also been extremely helpful in resolving any issues that arose externally (adapting to ICD-10 and billing concerns arising from that change, etc.) Suggestions we've made to improve the "user experience" were heard, and many were quickly adopted. The system allows for a great deal of do-it-yourself customization for administrative staff that wishes to, and the support team has always been happy to assist in or take over that customization. We searched for an EMR provider for a few years before coming upon EMR-Bear, so our decision to work with them was based on extensive research and comparisons. The system meets all of our scheduling, documentation, and billing needs, and the customer service is unparalleled. We highly recommend EMR-Bear. Review Source JG Jessica G. Office Manager Used the software for: ### "It is one the best emrs I have ever used. I love it." April 11, 2016 5.0 You can check in patients on the frontdesk page with alot of information(lets you know what info is missing from their chart, ins info, co-pays with record of that payments and invoices that can be given to the pt., ect) , a reminder system that calls the patient and texts them of their appointments, demographic page, medication lists, diaginosis, insurance for the pt, easy to keep electronic records on, notes are easy to read and record on. Medications can be sent electronically even controlled II substances. Billing is easy to process and receive EOBs(everything can be done electronically). You can also have multiple users if you are in a group. Review Source TW Ted W. Founder and Director Used the software for: ### "EMR-Bear is the provider for the agency I founded as well as my therapeutic private practice." April 15, 2016 5.0 EMR-Bear has been an excellent service for behavioral health notes, billing, and being available for service support in all areas. They have also been willing to help with adapting the software to fit my needs. I have walked through many different software companies through different companies. I no longer am interested in searching for other software at this time as I am very happy with the product and services. Review Source DP Donna P. Billing Specialist Used the software for: ### "EMR Bear" April 15, 2016 5.0 Over my years of experience and the many software I worked with I will say that EMR Bear is by far the easiest to work with. The IT Staff are very responsive to resolve issues and answering questions. I have recommended this software to others and will continue to recommended them. Review Source BA Brenda A. part owner Used the software for: ### "Software is great. It helps us stay on track and organized. You can bill and manage reports." April 11, 2016 5.0 It is easy friendly and effective to help track claims, Also good for managing a team. It's convenient to complete documents and bill from the same program. I strongly recommend this program to other. Review Source CJ Camille J. Administrative Assistant Used the software for: ### "Absolutely Love It" April 11, 2016 5.0 Love that the system is user friendly and most importantly that the Customer Service is there immediately when you need them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.