# SynergySuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SynergySuite the right Employee Scheduling solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150444/SynergySuite-for-Restaurants/reviews --- SynergySuite 4.8 (12) [View alternatives](https://www.capterra.com/p/150444/SynergySuite-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of SynergySuite Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason M. Director of Operations Support Restaurants Used the software for: 2+ years ### "You need this one-stop shop of BOH management!" November 9, 2023 5.0 We are very pleased and continue to grow our partnership! Pros Having a desktop and mobile platform that allows multiple integrations, various services/functions, and ease of integration to use for all back of house management. The level of attention and service we get from SynergySuite is top-notch and allows us to consistently move forward with using more of the system. Cons The learning curve up front can be a lot, but what isn't? This is an affordable - luxury line of product, and includes all of the bells and whistles! The amount of data you can collect may seem overwhelming, but once you learn the system - you'll be amazed at what you can do! Reason for choosing SynergySuite The ability to integrate with the point of sale, payroll companies, accounting software, and others made an impact. Also, having a one stop shop for managing employees, inventory, payroll, scheduling, reporting, etc. reduced the need for multiple platforms. Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) To integrate with our new point of sale system, and to reduce the need for multiple platforms. Review Source Response from SynergySuite January 9, 2024 Thank you so much for taking the time to write a review, Jason! We appreciate you! ML Madi L. General manager Food & Beverages Used the software for: 6-12 months ### "Great service and quality customer service" September 30, 2025 5.0 I enjoy using synergy suite- the schedule editor besides the issue with not being conpatible on iphone/safari is very helpful in terms of gauging labor needs and creating the schedule is very intuitive. Pros Very user friendly, customer service and support is always friendly and helpful- always quick to fix our issues and ensure we are all set Cons The browser on the iphone is very glitchy and the schedule editor is nearly impossible to use on safari on iphone. If you try to view schedule and scroll down it kicks you down to the bottom Inventory is a little frustrating as well as i cant rename the categories when its a case / pack / single I can only edit quantities which can make it confusing for someone that doesnt understand the set up Review Source Response from SynergySuite October 10, 2025 Thank you so much for your thoughtful feedback Madi! We’re thrilled to hear you find SynergySuite intuitive and that our CS & Support Teams have been helpful whenever you’ve needed assistance. We wanted to mention that the SynergySuite mobile app is fully compatible with iPhone and provides a smooth experience for schedule editing, inventory management, and more — no Safari glitches involved. Many users find it easier to use the app for tasks like scrolling through schedules or updating inventory quantities than a mobile browser. We also appreciate your input on inventory categories. Your feedback helps us prioritize ways to make category management even clearer in future updates. Thanks again for sharing your experience! We’re glad SynergySuite is helping you manage labor, scheduling, and operations effectively. DS Daniel S. Crown member Restaurants Used the software for: Less than 6 months ### "Efficient and Easy-to-Use Management Software" January 15, 2026 5.0 Overall, my experience with SynergySuite has been very positive. It has helped improve organization, efficiency, and communication within the team. The platform is reliable, well-designed, and continues to add value to daily operations. It’s a great solution for businesses looking to streamline scheduling, inventory, and team management. Pros SynergySuite is very easy to use and intuitive, even for team members who are not very tech-savvy. The inventory and scheduling features help keep everything organized and save a lot of time. I also really like how everything is integrated in one place, which makes daily operations much smoother. Customer support has been responsive and helpful whenever questions come up. Cons Some features take a little time to fully learn at the beginning, especially if you are new to this type of software. Occasionally, certain reports could be more customizable, but overall these are minor issues compared to the benefits the system provides. Review Source Response from SynergySuite March 25, 2026 Hi Daniel, Thank you for the feedback and thanks so much for the wonderful review! We’re thrilled to hear that SynergySuite is making daily operations smoother for your whole team and that our inventory and scheduling tools are saving you valuable time. It’s also great to know our support team has been a helpful resource for you. We really appreciate your feedback regarding the learning curve and reporting; we're always looking for ways to make our platform even more intuitive and flexible for our partners. Thanks for being part of the SynergySuite community and for helping us grow! Best regards, The SynergySuite Team SM Stephanie M. Sr shift lead Food & Beverages Used the software for: 6-12 months ### "Quick and easy! User friendly " January 15, 2026 5.0 Overall i have only been using for less then a year but mu overall experience has been great. It is to navigate Pros I feel like synergy is very user friendly. It is very easy to learn and easy to teach new users..... Cons Sometimes i feel that the software can be slow to load. But with a quick reboot it fixes easy. Have not really had any major issues Review Source Response from SynergySuite January 28, 2026 Thank you for sharing your experience with SynergySuite! We’re glad to hear you’ve found the platform user-friendly and easy to learn, especially when it comes to training new users. Simple navigation and fast adoption are core to how SynergySuite is designed, so this feedback is especially meaningful. We also appreciate your transparency around load times. While occasional slowness can occur, it’s reassuring to know it’s easily resolved and hasn’t impacted your overall experience. Our team is continuously improving performance to ensure a smooth, reliable system for busy operations. It’s great to hear that even within your first year, your experience has been positive and intuitive. Reviews like this help prospective customers understand what they can expect when choosing SynergySuite—an easy-to-use, dependable solution built to support their teams from day one. Thank you again for taking the time to leave a review! VR Verified Reviewer Crew Member Food & Beverages Used the software for: 1-2 years ### "Great and Easy Access" January 19, 2026 5.0 Overall I think that this app is a great app for anyone in customer service field because of the easy to use and manage areas in the app. Pros I think that the thing I like the most about SynergySuite was how easy it is for a person to use even when a newcomer uses it. Cons Sometimes when using the app there are a couple of bugs and glitches in the system but it happens to all apps every now and then. Review Source Response from SynergySuite January 30, 2026 Thank you for the kind review! We’re so glad to hear that you find SynergySuite easy to use, even for new team members. Creating a platform that’s intuitive and simple to manage is a top priority for us. We appreciate you recommending SynergySuite and are proud to support teams in the customer service field with tools that make day-to-day work easier. VR Verified Reviewer VP of Innovation Food & Beverages Used the software for: 2+ years ### "Great software that helped us scale our business fast" October 30, 2018 4.0 Pros The software was easy to deploy at new sites. It is cloud based so have regular updates. The team are flexible, attentive and look to help out where they can. Staff could easily be trained and understand the software. The software was really flexible and helped us sclae our bsuienss from 5 to 70 sites. Cons Our SKU profile is quite unique as we have a huge range of rapidly changing rpoducts, otfen hundreds each week. Sometime the volume of SKU maintainace could be an issue and could slow the system down. Review Source Response from SynergySuite April 1, 2022 Thank you for your review! It's always good to hear feedback from our clients. EP Ellen P. Franchisee Restaurants Used the software for: 6-12 months ### "New SynergySuite user " March 31, 2022 4.0 Initial set up was easy. Learning my way around the features was easy. Entering and managing employees is very easy to do. I would like more instructions on details of using the different elements Pros East to set up and navigate The integration with the schedule feature and our POS system was easy Cons There are many features we do not need to use. Many preset reports we do not need. The information we would like to have emailed as a daily report is not yet available to us Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) Tsc system change from micros to par Review Source Response from SynergySuite April 1, 2022 Hi Ellen, thank you so much for your feedback! I'd love to hear more about why you are less inclined to recommend us, to see if there's more we can do to make things run smoother for your team. Thank you for being one of our valued customers! LH Les H. Stock Control Manager Hospitality Used the software for: 2+ years ### "The Fitzgerald Group" August 24, 2016 5.0 With multiple pubs and restaurants in different locations, it was difficult to account for inventory and manage our supply chain on a location-by-location basis. SynergySuite's inventory and purchasing software immediately changed this for us. The live inventory tracking kept us updated on the status of every location, and allowed for us to forecast and communicate our needs with suppliers. Would highly recommend this software to restaurants struggling to keep inventory straight. Working with Niall and his team of professionals has been a pleasure. I would be delighted to recommend Synergy and would welcome any queries from any potential new customers. Pros Being cloud based it is accessible from anywhere. Live information allows me to monitor the performance of our business' 24/7. The capabilities of the system to allow my team and I to build any report we need to analyse our business is superb. Cons None Review Source Response from SynergySuite April 1, 2022 Thank you so much for the review Les, we really appreciate the feedback! JR John R. Owner Food & Beverages Used the software for: 2+ years ### "Vital software for our restaurants' operations" July 26, 2016 5.0 Synergysuite is essential to our business. It streamlines our rostering and payroll services. It keeps our stock under control and streamlines all the financial functions for the business. It's flexible and adapts to our business. Review Source Response from SynergySuite April 1, 2022 Hi John, thanks for the awesome review! Happy to hear SynergySuite adapted so well to your business! DD Dano D. Owner Restaurants Used the software for: 1-2 years ### "Easy and Effective" March 31, 2022 5.0 It is so much easier for us to identify waste and control our usage of all ingredients and goods with this tool. Pros The product is very easy to learn and use, which is great for our managers. Cons Integration with our existing process was not possible. Started from scratch. Review Source Response from SynergySuite April 4, 2022 Thank you Dano for the review! We very much appreciate your feedback! NG Noel G. Operations Director Hospitality Used the software for: 1-2 years ### "Huge savings & control across my business" October 30, 2018 5.0 Pros The App development has really helped our Management team control there wages & stay on top of costs Cons When working from the web based roster you cant add comments for payroll Review Source Response from SynergySuite April 1, 2022 Thank you so much for your response Noel, we really appreciate your feedback and kind words! SB Simon B. COO Food & Beverages Used the software for: Less than 6 months ### "Great service for any restaurant!" July 26, 2016 5.0 We implemented all the modules and couldn't be happier. We've been able to cut wasteful labor costs with automated timesheets and by taking advantage of the labor forecasting feature. The software has been incredibly positive for our company and we've started rolling it out to all our locations. Review Source Response from SynergySuite April 1, 2022 Thank you for the review Simon! Great to hear that using our time and attendance module has helped you cut costs! Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/)[Food Service Management](https://www.capterra.com/food-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.