Best For

Recruitment and Staffing agencies.

Product Details

Built 100% natively on Force.com, the worlds leading cloud platform, Bullhorn Jobscience offers a unique CRM-based approach to talent acquisition. It represents a powerful shift in hiring strategy by bringing the candidates, and their experience, front and center while connecting all key processes within the recruitment and hiring process.

Contact Details

Bullhorn

https://www.jobscience.com

Founded in 1999

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Bullhorn Jobscience Features

Assessments
Background Screening
Candidate Tracking
Internal HR
Interview Scheduling
Job Posting
Onboarding
Recruiting Firms
Resume Parsing
Resume Search
Self Service Portal
Workflow Management
Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Bullhorn Jobscience Reviews

Showing 5 of 77 reviews
Overall
4.1/5
Ease of Use
4.1/5
Customer Service
4/5
Verified Reviewer
Staffing and Recruiting, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Recent Implentation”

ProsWe implemented JobScience as a solution that is on the Salesforce platform. This gave us all company collaboration across all our divisions. The tool provides a great deal of customization to our company specifically. We have the ability to do a number of things that we were not able to do previously with our prior ATS (Applicant Tracking System). We also moved our Back-Office process of Time/Expense capturing onto the JobScience platform as well. We have a much better solution and a more capable solution being on the Salesfroce Platform.
ConsThe toughest thing we run into is the packages are all Managed so we have no control of certain pieces and the Apex/Code behind the scenes. We have needed to do a few things in-house, but we cannot because we do not have access due to the managed package. This becomes tough and expense beucase we have to pay JS to make the changes to the packages.
Reviewer Source 
Source: Capterra
November 1, 2018
Brendan L.
Recruiter
Staffing and Recruiting, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
March 5, 2015

“Exteremely Customizable and User Friendly”

ProsThe best part of this product is that it's completely customizable and can help solve many different needs of the recruiter (from either an In-House or Agency perspective). It runs on the Salesforce.com platform and, as a result, provides all of the same reporting, activity tracking, and 3rd party application tools needed to help make the recruiting process more efficient.
ConsThe search function can definitely be improved, but there are easy workarounds to find the right candidates within the database (running reports, looking at previous/similar requisitions, etc.). However, our organization has had experience with about a half-dozen other major applicant-tracking/CRM systems in the past, and it seems like this is the greatest weakness no matter which platform you go with.
Recommendations to other buyersOver time, our company has learned through trial and error how to most efficiently use this system. It was initially overwhelming because of all of the customizable options made available to us. However, the Jobscience support team is very helpful, and they have a lot of tips and recommendations on how to best use the system. Take advantage of that support so you can feel as comfortable as possible early on. It's also a good way to keep the database clean and organized if you have your processes mapped out in the beginning rather than creating them on the fly.
Source: SoftwareAdvice
March 5, 2015
Julie D.
President
Staffing and Recruiting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
August 10, 2017

“We feel like the customer support is very lacking. ”

ProsThe product is easy to use if it is set up correctly. We are not able to use it properly when it is not set up correctly though.
ConsCustomer service if very lacking. We have recently added 2 licenses & they are not set up correctly. We have put in multiple tickets and have not received assistance. We receive emails stating that someone has reached out to us but they didn't catch us. We all use our mobile phones and we do not have missed calls. In fact, we have had our ticket closed twice because of missing us when we didn't receive calls.

Vendor Response

By Bullhorn on August 14, 2017
Hi Julie! First of all, we'd like to thank you for your review. We hear and understand your frustration in this situation. To avoid any confusion in the future, we'd love for you to reach out on the Jobscience Support Community. This way we can confirm that we have your correct contact information. We appreciate your business and look forward to resolving this issue as quickly as possible!
Reviewer Source 
Source: Capterra
August 10, 2017
Raegan H.
President
Staffing and Recruiting, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
April 22, 2017

“Robust tool with no best-practices training and you have to pay extra to talk to a human being”

OverallI'm going on year 3 with JobScience. It has never been a positive experience. In the beginning, I had an Account Manager. They really sold me on their Customer Support. Then they did away with AM's. Who runs a company without an Account Rep to nurture the relationship? I'm basing this on my experience - JS doesn't place value on the Customer Experience Journey. I pay a high amount a year for JobScience. I only have access to chat support. If I want more, I have to pay thousands of dollars for it. I have done my best to figure out the "right way" to use JS but there simply aren't training videos that go deep into best practices methods. Their training videos are basic "how to's", they don't dive into real life work flow scenarios. I don't even log candidate-client interviews in JS because no one via chat support seems to know the right way to track/report this. I have asked 3 different support people and got two different answers (1 flat out said they didn't know the answer). I gave up on this and track candidate-client interviews on a Google Calendar outside of JS. I don't have a choice but to buy buy the Professional Services support at some point but atthat price and with what I have experienced so far, will I really get real one-on-one consultative recommendations based on my business needs? I asked about a feature once to chat support that I found and why there was no training on it, their response, "Well our customers don't really use that feature so we don't have training for it" - that's because they don't know it exists. I accidentally discovered it. Chat support often tells me that they can't answer my question and upgrade to Professional Support. I don't blame them. They do the best they can. I need a JS Rep who CARES about my business. I'm a privately owned recruiting firm. 3 years old. Small now but someday that will change. I just signed a contract with JS for 3 more years. No one called to say thank you for your business. Their contracts person even messed up the invoice multiple times and we finally had to submit a P.O. to get around it. I have researched multiple ATS's and JS does have some great features but many I don't know. I stumble on to them. I upgraded a few months ago to the latest version and it was a messy transition. It didn't even happen until 3 months after I paid for it and I had to email them. They didn't even know.
ProsIt's built on the Salesforce Platform
ConsTerrible customer experience throughout the entire customer life cycle. Also, JS treats candidates and contacts separately. So I have duplicate records (a candidate gets a job, becomes a client, now I have two separate records) - it should be one Contact record with information about that contact professionally and a section where you can add info about them as a candidate if and when they are one. 1 person, 1 contact record, but they go back and forth from candidate to prospect to candidate to client, etc.
Recommendations to other buyersIf you buy it, be prepared to have to figure out a lot of your ATS processes and the JobScience features on your own. If you're a small recruiting agency (10 or less), you might want to look for an ATS provider who specializes in small firms and values them. If you go with JS, upgrade to the Professional Support. Otherwise, you'll create workflows and processes that are not scalable and 3 years in, you'll be faced with dirty data and inefficient time consuming steps that will exhaust your recruiters and sales people. Consider hiring a Salesforce Consultant who understands recruiting to help you build out your processes from day one. I thought I would get that kind of service with JS and when I didn't, I was too busy filling business to change direction. Now I'm faced with having to spend a lot of money on a 3rd party consultant to help me clean my database and streamline processes I created that are redundant and inefficient. This could have all been avoided if JS had assigned me a 1) Onboarding Specialist and then after 90 days a 2) JobScience Customer Success Specialist, neither of which actually exist but they should.
Source: Capterra
April 22, 2017
Verified Reviewer
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 19, 2017

“Solid CRM with Great Reporting”

OverallThe ability to pull data quickly as well as import and enter data quickly has been a huge benefit. The setup and additional of created fields make this even better as we are able to customize what we currently have pretty easily.
ProsWe really like how the fields can all be brought together into a report with ease! We constantly run reports for candidates and to make marketing decisions, and we feel like the data we are able to pull is precise.
ConsThe only con we have is that they took away the ability to chat with a Support rep, instead we have to create cases or browse through the JS community. Please bring back the chat support function!
Reviewer Source 
Source: Capterra
December 19, 2017