---
title: "ProPet Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ProPet Software - reviews, pricing plans, popular comparisons to other Pet Grooming products and more."
source_url: "https://www.capterra.com/p/150449/ProPet/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 ProPet Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ProPet

## What is ProPet?

The most user-friendly, and customizable solution to streamline your pet business. Manage your kennel, daycare, grooming, training or retail business with ease and flexibility online. ProPet offers a client portal, online booking, scheduling, secure data storage, online payments, CRM, vaccination manager, messages and more. ProPet integrates with QuickBooks Online, MailChimp, Stripe, Payfirma and Twilio for SMS texting.

## What is ProPet used for?

[Kennel](https://www.capterra.com/kennel-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/)

Overall rating

Based on 103 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Starting price

$49.99

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## ProPet alternatives

Highest Rated

[4.9 (301)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (77)](https://www.capterra.com/p/143168/Kennel-Booker/reviews/)

Starting price

$94.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/)

Starting price

$44.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (225)](https://www.capterra.com/p/93413/DaySmart-Pet/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/150449/ProPet/alternatives/)

## FAQs about ProPet

Overview

### What problems does ProPet solve?

ProPet solves manual booking administration, missed or overbooked reservations, and fragmented customer and pet records for boarding, daycare, grooming, and pet-sitting businesses. Online client self-service, account updates, reminders, payments, staff access controls, and QuickBooks integration reduce data entry and paperwork for owners, front-desk staff, and pet-care teams.

Answer based on 40 reviews

Overview

### Which roles and teams benefit most from ProPet?

ProPet is most used by pet care business owners, operators, and senior leaders who oversee daily services, bookings, and business performance. General, office, and facilities managers coordinate staff and administrative tasks, while reception and veterinary support teams manage client records, appointments, and service details.

Answer based on 99 reviews

Overview

### What company size and specific industries is ProPet built for?

ProPet is designed for small to mid-sized pet care businesses, including boarding kennels, dog daycares, pet grooming salons, pet resorts, dog trainers, in-home boarding providers, and catteries. It is built for companies in the pet services sector that manage animal care, scheduling, and related day-to-day operations.

Features and Usability

### What are the key features of ProPet?

ProPet includes core appointment management tools such as online booking, scheduling, calendar management, and drag-and-drop Kennel View for managing boarding capacity. Client Portal and customer accounts let pet owners book visits, update records, and pay bills, while billing and invoicing, payment processing, email reminders, and reporting support daily operations.

Answer based on 67 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ProPet starts at $49.99 per user/month for the Base Module, with a free trial available. Add-ons cost $15–$20 monthly, while text messaging costs $10. Setup is free on two-year terms, or $50–$75 per module; migration ranges from free to $300. Reviewers cite value, though some find it pricey or dislike USD-only billing.

Answer based on 23 reviews

Integrations

### Which third-party tools and platforms does ProPet integrate with?

ProPet integrates with 3 third-party tools: Mailchimp, QuickBooks Online, and Stripe. These catalog integrations cover email marketing, accounting, and payments, giving ProPet connections to core business systems used for customer communication, bookkeeping, and online transactions.

Answer based on 4 reviews

Getting Started and Support

### How easy is it to onboard and train a team on ProPet?

ProPet is generally easy for frontline staff to learn, with reviewers citing simple appointment changes, booking, and drag-and-drop kennel assignments. Live online training and webinars are available, and support has provided ongoing training for new staff. Administrators and businesses configuring multiple modules or nonstandard training workflows may need more setup time and guidance.

Answer based on 10 reviews

Getting Started and Support

### What customer support options does ProPet offer, and how do users rate the experience?

ProPet offers Email/Help Desk, FAQ/Forum, and Chat support. Users often describe the team as responsive, helpful, and knowledgeable, particularly during setup and technical issues. However, some report delayed ticket responses, limited self-service resources, and frustration when follow-up on unresolved requests is inconsistent.

Answer based on 75 reviews

Bugs and issues

### Does ProPet have bugs or technical issues?

ProPet generally provides dependable kennel and pet-care management, although occasional bugs and feature gaps can require support. Boarding, daycare, and grooming businesses describe the system as functional and regularly updated, with responsive help for many problems. Some users report slower ticket replies, unresolved requests, QuickBooks tax-transfer issues, and limited mobile-app functions.

Answer based on 24 reviews

## Features

AI summary

Based on 473 Pet Grooming reviews

Capterra reviewers highlight these as the features pet grooming buyers care about most:

-   **Appointment Management** (**67%** of reviewers rated this feature as critical)
-   **Appointment Scheduling** (**71%**)
-   **Confirmations/Reminders** (**64%**)

ProPet supports **Appointment Management**, which helps businesses keep bookings organized and track service details in one place. However, it does not include **Appointment Scheduling** or **Confirmations/Reminders**. Instead, it offers other highly rated capabilities, including **Client Management** (**60%**), **Calendar Management** (**63%**), and **Online Booking** (**63%**). These features help grooming businesses keep customer information up to date, manage availability more efficiently, and accept bookings online, allowing teams to stay organized and provide a smoother scheduling experience.

Appointment Management

5.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Client Management

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Calendar Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Pet Grooming

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

For pet grooming businesses

Customer Accounts

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Record customer information, purchase history, and other notes

Electronic Payments

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

ProPet 30 features

### All Features
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Management: Store and organize information about customers and previous interactions
- Customer Portal: A website or login for customers to access information
- Customization: Create labels for products that contain required information such as colors, sizes, dates, etc.
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Templates: Pre-made examples and templates for emails
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Online Booking: Book meetings and appointments through a website or digital platform
- Payment Processing: Accept, record, and reconcile financial transactions
- Pet Birthday Tracking: Saves and tracks pet birthdays
- Pet Grooming: For pet grooming businesses
- Records Management: Ability to record, store, update, and retrieve information
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes

---

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Features

4.3 (101)

4.3

Based on 101 reviews

## Pricing

Value for money

4.4 (99)

Free Trial

[View pricing plan details](https://www.capterra.com/p/150449/ProPet/pricing/)

Base Module

$49.99

Per User,Per Month

It includes:

-   Account Setup Session
-   Email and Phone Support
-   Employee Training
-   One-Time Account Setup Fee
-   Unlimited Client and Customer Records
-   Unlimited Monthly Transactions

Value for money

4.4 (99)

4.4

Based on 99 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Stripe Payments](https://www.capterra.com/p/123889/Stripe/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (99)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (99)

4.7

Based on 99 reviews

## User reviews

Overall rating

4.7

Based on 103 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(70)

4(30)

3(3)

2(0)

1(0)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Co-Owner

Used the software for: 1-3 years

### "Fully featured with constant improvements"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 8, 2018

ProPet has made it so easy for us to run our business, while the lack of Xero support has created a couple of hurdles for us, we're very happy with the overall result we've been able to achieve using it.

Pros

Above all other training, daycare, boarding or grooming software - this stands tallest. ProPet is the cleanest, fully featured solution out there. While it can be very detailed and time consuming to set up, this customisability is what makes it great when you're looking for it later. The support is super helpful and always willing to hear out suggestions and feedback.

Cons

The training module was heavily based on the boarding/daycare module. This is understandable as it required a starting point, but has still borrowed far too much from these modules instead of rethinking how it should work for training and building the module from a different perspective.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

owner operator

Used the software for: 3-5 years

### "Years later and still love it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2024

Pros

Did my first review back in 2017 after using the product for a year. It's now 8 years we've been on it and we still love it. Our customer service needs are minimal but when I do need help they they've been very responsive.

Cons

no complaints - think we've only gone down a couple times in 8 years and they responded well and quickly resolved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NYC Pet Servies ..

Business Owner

Used the software for: Less than 1 year

### "Used for a week. Not worth it "

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

September 10, 2018

Really a waste of money really mad I actually paid money to use this program.

Pros

Truly nothing beyond hard to get a hang of the system.

Cons

Everything. Never did me nor my staff get the hang of how to use it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VR

Verified Reviewer

Owner

Used the software for: 3-5 years

### "Great Product, Terrible Service "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

January 29, 2024

We would still be using this software if they had any kind of customer service after the sales team is done with you. The software is great until it's not, and if you need help, you're on your own.

Pros

The product is excellent for multi channel pet businesses

Cons

The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "Not the best"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

August 5, 2019

When you have an idea or need something fixed within the software, the customer service reps are programmed to tell you that your idea is wonderful and that it will be placed on their list of great ideas, but nothing ever gets done. There is no tracking of open support tickets or follow up to help requests. There is no searchable help screen from within the software. You can search and external, ProPet knowledge base but it is very out-of-date and clunky. To me, the annual price I paid is no longer worth the value of the product/service I receive. However, once you have used ProPet for a period of time, it's hard to make the switch to another program.

Pros

It does help me manage my kennel space well. With ProPet I can avoid double bookings. Clients seem to find it easy enough to use.

Cons

While there is some room to customize the major and standard functions for my business, not all functions are that useable. We don't use the words "colour" and "cheque" in the US, it would be nice to have an American version of the software. What should be standard functions, you must create your own "rule" for to enable them to work properly. For example, there is no way to block clients from submitting reservations when you are going to be closed for a period of time. You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates. You can't easily indicate when you kennel is completely full to clients and can no longer take reservation requests. You simply have to "cancel" every request as it comes in for the period you are full. If you like reports, ProPets has tons of reports, I think I use 2 -3 of them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner/Operator

Used the software for: Less than 1 year

### "From the beginning Propet has been great to work with and has fixed things immediately for me. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2018

Really helps me to know what my staffing requirements are as we can see immediately what our reservations are for the day or week. I use the report functions daily. Very user friendly!

Pros

Almost able to run my complete business and they try really hard to make it all work but it doesn't for the home pet services side.

Cons

I have a home pet sitting services and I can't quite get that integrated. I did have an issue with the QuickBooks integration but they fixed quickky

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "Definitely Worth Your Money!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2018

I run a dog training business and I've found that having all of the appointments, pricing, and notes in one place is great. Since I don't use the main 'kennel' aspect of ProPet, there are some aspects that work a little strangely from time to time, but I've only been using ProPet for a couple of months now and every single month, they've added new and extremely useful features. I'm very happy with my purchase and look forward to continuing to use it into the future.

Pros

Easy-to-use & Continuously adding new (wanted and useful!) features

Cons

How the modules are separated and expensive to add unless you're going to be using them all the time. There is also a bit of a learning curve to figure out how to use it and customer support is really only accessible through email.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "ProPet has really helped us build our business from the get go!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 18, 2017

Manages my clients and our business day to day. I think it is a growing product meaning that there are some things that are ok but improving. I think it is a good sign as it is always getting better. The reports are ok but they are all being updated and advanced moving forward.

Pros

The software is very user friendly and spans a strong variety of services. I am pleased with the choice to go with them. Not to mention I strongly praise their support as they are very quick to respond to troubleshooting issues and functionality questions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Business Owner

### "Customer support during startup was very helpful."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 1, 2018

Makes my business more efficient.

Pros

Out of the 20 pet sitting software options I looked at, this had the most options for my business. Integration with other programs I am currently using. Reporting features.

Cons

Needs to be better tailored for pet sitting & dog walking. Can't easily schedule more than 1 visit per day for same client. Doesn't integrate with PayPal.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Business Owner

Used the software for: Less than 1 year

### "Very responsive company"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 1, 2018

Easy to use. Comprehensive features for all aspects of my daycare/boarding/grooming business.

Pros

Very intuitive and easy to learn. Support is very responsive. Software is continually upgraded and new features are added.

Cons

No documentation or training materials. Online Help would be nice. Recent upgrades have caused some other glitches.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/150449/ProPet/reviews/)

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