# Page 2 | ProPet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ProPet the right Kennel solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150449/ProPet/reviews --- ProPet 4.7 (103) [View alternatives](https://www.capterra.com/p/150449/ProPet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ProPet ## Showing most helpful reviews Showing 26-50 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Propet from a Person who is not techie" February 2, 2023 5.0 Knowing your pet's activity and health levels: ProPet’s sensors and tracking technology provide pet owners with an understanding of their pet’s activity, health, and behavior. Connecting with your pet: ProPet’s app allows pet owners to interact and communicate with their pet, as well as receive notifications when their pet’s activity levels change. identifying potential health issues: ProPet’s sensors and tracking technology can alert pet owners to changes in their pet’s health that may require further medical attention.BenefitsImproved pet health: ProPet’s sensors and tracking technology can help pet owners better understand their pet’s activity and health levels, allowing for more informed decisions about their pet’s health. Increased pet safety: The device and app can alert pet owners to changes in their pet’s activity levels, preventing dangerous situations or accidents. Improved pet tracking: ProPet allows pet owners to track their pet’s location, ensuring their pet stays safe and secure. Reduced pet anxiety: ProPet’s tracking technology also allows pet owners to monitor their pet’s activity levels, helping to reduce pet anxiety. Enhanced pet care: The device and app provide pet owners with detailed insights into their pet’s health, allowing for more personalized and tailored care. Pros ProPet offers a comprehensive set of pet care services, including dog walking, pet sitting, overnight care, and more.They have an easy-to-use booking system and offer flexible scheduling options.ProPet provides an insurance policy that covers any damage or injury that may occur during pet care services.ProPet offers competitive pricing when compared to other similar services. Cons ProPet does not offer grooming services.They do not offer any discounts for multiple pet households.ProPet does not have a mobile app for customers to book services. Review Source BP Barbi P. Marketing & Operational Manager Veterinary Used the software for: 2+ years ### "Customer Support Team is the BEST! " November 16, 2022 5.0 Pros For 7 years Bloomingtails tried to go live with Online Booking using Pro Pet team. The \[SENSITIVE CONTENT\] of the business employed a new staff member to get this goal ticked off ... and 3 month later we are now live with Online Booking! As the implementer for ProPet Online Booking I could not of done this without the help of the incredible \[SENSITIVE CONTENT\] & the ProPet team! \[SENSITIVE CONTENT\] helped me so much across the 3 month. It has been a true pleasure to work with her & the team. Our online meetings where always a success & her email guide in between was great guidance. I think people like \[SENSITIVE CONTENT\] is what makes a software company great! As mentioned before, I could not of succeeded with out her. She is the brain behind the 3 month work & I was the hand :). I forever, will be grateful for her being so patient & so wise. No problem was ever too big for her :). If the \[SENSITIVE CONTENT\] of ProPet is reading this give this girl a pay rise!!!!!!!!!!!Thank you again \[SENSITIVE CONTENT\] & ProPet team!Looking forward to working with ProPet in the next coming years Cons Overall its great ! Only one thing... the Pre-paid function can be improved. Review Source AP Alyssa P. General Manager Hospital & Health Care Used the software for: 6-12 months ### "Floppy Dog Daycare- us and our customers love it!" October 5, 2018 5.0 The ability to schedule online has been such a life changer. Before our customers would have to get on our website, send us an email via "Contact us" form, then it would go to the business owner who would then forward it to our general email. From there we would have to either email or call the pet owner to let them know they have confirmed. Now, its 4 buttons and its done! We have gotten amazing feedback on the portal, and we adore Propet & its ease of use. When we first got our demo we asked a few of our best customers if they minded trying it for us and giving feedback. They loved it on their end, and we loved it on ours! So incredibly happy we made the switch! Pros We ADORE the ability for clients to schedule appointments online. It has cut down on our phone calls and encourages people to make appointments instead of just walking in. The automatic emails are fantastic, as our regulars don't really need to look at every email! Going from Kennel Connection to Propet has been one of the best decisions we have made! Propet is incredibly easy to learn, use, and grow. It keeps us incredibly organized and easy for anyone look at and understand what is going on. Cons The phone app could use some work. I would love to see availability for the day (kennel view) on the app. Having an app for customers would also be awesome! I've had a few people ask about it. If there was a way you could turn off customers being able to make their own accounts that would help as well. We are afraid to put the link for the portal on our website, as someone did make their own account and sign their dog up for boarding without speaking to anyone. It made for a very confusing time when they showed up and we didnt know the dog. Would also love if there was a way to make a dog Bold, or red, or underlined on the dashboard for specific things. Right now we are using the High Priority note (adds a red star next to the dog name) but it is easy to overlook. Something obvious would be nice for dogs that can't go into the daycare yards or are dog aggressive. But overall, we absolutely love the software, and you guys are doing fabulous things! Review Source LM Linda M. Owner Used the software for: Less than 6 months ### "Excellent software" May 29, 2018 5.0 Pros I have tried out trial versions of just about every scheduling software program there is. I'm glad I chose this one. Excellent software, for someone like me who is a one-woman show, I can put everything into the software that I need. It allows me to schedule boarding, daycare, grooming, and standalone services (like when I want to put in a personal appointment so that I know not to schedule a customer during that time). It also has a basic retail section that I can add purchases to boarding or grooming or daycare appointments. Sends out emails to customers to confirm appointments. I even figured out a way to have the system send out reminder emails to clients who haven't been in for grooming in a while. I can list add- on services to basic services, for example special trimming or special shampoos can be added to the basic grooming and all those costs can be tabulated. Even more important, when the customer signs online to set their own appointment, they can add those extra services as well. Which is great for someone like me who hates to try to upsell people. And when I can't figure out how to do something, or what a particular function is for, email support gets me a response quickly. Cons At the moment there is no report that I can print what all my grooming appointments are for the day INCLUDING those extra add on services. Also retail services, which is still in beta, allows for only one variation of a product. So for example I can put list a Dog collar and have variations of color e.g., red, blue, green. But I can't also add a second variation of small medium and large. I have to list each size as a separate item. Which is a pretty minor issue considering all the other wonderful things this program will do for you. Review Source Response from ProPet Software June 22, 2018 Hello Linda, We really appreciate your review of ProPet and all of your suggestions! We do plan to update the grooming report to suit the needs you mentioned and are hoping to be able to do another update on the retail module soon. CC Colleen C. Owner Used the software for: 6-12 months ### "Unmatched!" January 9, 2017 5.0 I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project Pros Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service! Cons If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send". Review Source Response from ProPet Software January 16, 2017 Hi Colleen, Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us. I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email. SS SB S. Office Manager Used the software for: Less than 6 months ### "Great for the value" May 23, 2018 4.0 We have been able to integrate all of the components of our business into one software. We are able to control class/training registration, schedule daycare/boarding appointments, and maintain dog walking schedules using 1 program. There is just so much the software can do and we have been very happy with it so far. Pros ProPet has been extremely easy to use and train others to use. It takes very few clicks to book or change daycare appointments and boarding reservations. Functions such as 'Kennel View' and its drag and drop feature make it so easy to check/adjust current and future kennel assignments. Setting up the registration for our classes has also been pretty easy. Also, being able to have our clients communicate with us through their client portal has been great; they really enjoy being able to create their own appointments. I have been very impressed by the many ways we are able to utilize the software (e.g. boarding, daycare, dog walks, training registration, etc). Cons The downside to this software is that there is no manual and if I have a question I have to submit a ticket but it takes 24 hours (or more) for someone to respond or resolve the issue. The ProPet support team are very good --they're very accomodating and always willing to help--it's just the lag time between the issue I am having and the time to response can be frustrating especially when you're first getting started with the software. I wish I could resolve my own issues by having troubleshooting resources available that could tell me what to do. Review Source Response from ProPet Software June 22, 2018 Thanks for your review! We do try to respond to every ticket within 24 hours but usually do reply sooner. While we do have an FAQ, I agree that an actual manual would be very helpful! Thanks for the suggestion. JC Jasmine C. owner Consumer Services Used the software for: Less than 6 months ### "Decent, affordable software package!" November 22, 2018 5.0 I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things. Pros Once you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look! Cons I absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet. Review Source TR Tami R. Owner Retail Used the software for: Less than 6 months ### "Unbelievable Software" August 13, 2019 5.0 Amazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap. Pros There are TOO many great things about this program. Purchased a wonderful Daycare & Grooming facility that was high paced, and growing. I had tested out two other systems that were either not user intuitive or too costly. I reviewed the software over the weekend (YES 2 DAYS AND I WAS HOOKED). Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use. Emails to the customers works flawlessly, and we have customers using the customer portal to book appointments and they love it!. Cons The system data dumps to Quickbooks (You can run a report to ensure that it has worked which is great). The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks. So when two taxes are transferred quickbooks gets confused and thinks the customer overpaid one of the taxes. Quickbooks says its not their issue, but it clearly looks like it. Reason for choosing ProPet Did not want to do an RDP to a server software. Needed a customer portal Price needed to be affordable Had to be able to log in from anywhere Email system within the software Two taxes to be used for Grooming Services Multiple Users logged in at same time. Review Source SC Sonya C. Owner Veterinary Used the software for: 6-12 months ### "Soild Program" September 1, 2021 5.0 Pros Love remote access. It’s simplicity in design and use is by far the best ; I tried many of the top runners. Reports for anything you can think of — they are a huge help. Text feature, especially reminders are game changer. Saved tons of money on no shows. Cons Kennel view, while much better than other software is still visually very cumbersome and needs improvement. Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Review Source VR Verified Reviewer Owner and President Education Management Used the software for: 6-12 months ### "We are a new boarding kennel and training facility. We love using this software." May 22, 2018 5.0 This software is easy to use, well thought out and it has lots of features. It helps us keep track of appointments, training, grooming, etc. Love it. Pros Easy to use, customer service has been outstanding. In addition, they are working on upgrades and have used some of our requests to customize the experience. Cons There are still a few things in Beta, but they come out quickly and are well thought out and tested. Review Source Response from ProPet Software June 8, 2018 Thank you so much for your kind review! While we still have some modules in beta, we are always happy to take any feedback or suggestions to help us build the best module possible for our customers. VR Verified Reviewer Owner Hospitality Used the software for: 6-12 months ### "ProPet" October 5, 2018 4.0 Pros Color codes that can easily be assigned to alert staff to characteristics of both animals and human customers. Cons I was unable to upload my own contract for customers to sign. Also, I emailed 3 times with questions and they were never returned, however the first phone call I made was returned within 24 hours and that was appreciated. Review Source Response from ProPet Software October 19, 2018 Hello! Thank you for your review. We do always do our best to reply to help emails and voicemails as quickly as possible. We do have the option to upload your own contract in the Settings. We would be happy to help with this! KR Katrice R. Owner Veterinary Used the software for: 1-2 years ### "Great Program" October 5, 2018 5.0 I sampled many programs when looking to upgrade. ProPet has more features available then my business needs or uses, such as online reservation. Great customer service and Tech support!!! They helped me switch over 3000 customers from my old offline kennel program onto ProPet. This would have been a HUGE headache if I had to manually input. I love so many features on this program!! Ability to login for each employee and being able to set access limits if needed. Go to a "Customer Overview" and see what they owe or if they have credit as well as pet information at a glance is great! Pros Easy to use, intuitive, even if you had been using another program. Cons We have found using a calendar when doing date of birth and vaccinations is our least favorite feature, it would be easier to just type in the date. Example: 10/5/18. The calendar style works well for check in/out. Review Source Response from ProPet Software October 19, 2018 Hello Katrice, Thanks for taking the time to review ProPet! We appreciate your feedback and do agree that the vaccination calendar could be easier to use - it is something we hope to improve in the future! AS Alyssa S. Trainer and facilities manager Veterinary Used the software for: 1-2 years ### "Great program that's streamlined our business! " May 22, 2018 5.0 It saves us an incredible amount of time and limits the back and forth of emails to schedule dogs coming in for boarding. Pros I love the kennel view feature and the ability to see who is in which kennels on which dates/times. The ease at which clients can request dates and times and the flexibility to change schedules and fees. Cons The Iphone app has some serious limitations but they are constantly improving so hope to see improvements soon. Additionally, even though you set your kennel numbers, the system still allows clients to request dates when you are already at capacity. Review Source Response from ProPet Software June 8, 2018 Hi Alyssa, Thank you so much for taking the time to leave us a review! We appreciate your comments regarding the phone app and the capacity, and do hope to release related updates soon! Christine P. President Retail Used the software for: 6-12 months ### "Overall a great solution" October 9, 2018 5.0 Pros It is very user friendly and the customers have a lot of control in their own accounts. It is fairly customizable. It can be accessed from phone, computer and tablet. It had almost every feature we needed. Cons It is a Canadian company so the date function works weird. You have to enter the year first and cannot manually type a date in. Review Source MC Mish C. Owner Used the software for: Less than 6 months ### "Easy to use. Great support. Bad app" May 23, 2018 4.0 Pros The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day. The support team are great. Ease of use is pretty straight forward. The support team is always quick to reply their email. The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day. Cons The app is rubbish - you can do so little on it. You can only connect STRIPE. I am based in Australia - so the fees are CRAZY HIGH!! I also found a review on there that was fake - I called the company and they said they never used it. I still took the plunge and have the software a try and it's fine. Review Source Response from ProPet Software June 8, 2018 Hi Mish! Thank you for your review. We designed our software to ensure that it¿s user-friendly for our customers and their clients. The app was meant to simply be a companion to the actual software and do plan to add more features to it in the future. We are actually working on an integration with a new payment processor so perhaps you will be interested in switching. Stripe actually offers Australian users a better rate than North American users. I'm not sure which review you found to be fake! I can assure you that we don't ask for reviews from facilities who aren't customers, nor do we fabricate fake reviews. AR Amanda R. Manager Hospitality Used the software for: 2+ years ### "Great but needs work " November 25, 2020 3.0 It's great but a lot of the issues we have they just say They are working on it Things we have asked for 4+ years ago Pros It's really easy to use and to train people to use. Very straightforward and user friendly. Customers use it easily too Cons So much needs to be done - main complaint is customers book even if you are full We have to manually tell them we're full Causes confusing and overbooking Review Source MJ Milan J. Owner Used the software for: 6-12 months ### "So Happy With Our New System " January 25, 2017 4.0 We recently switched to Propet from our old kennel software and overall are so happy with the switch! It's very user friendly and has been easy for all our staff to learn. Does almost everything we'd like it to. It is a rather new system so there sometimes have been the odd glitch or issue but the excellent customer support has helped whenever I need them. Unfortunately they only sell and charge in US dollars and located in Canada I wish they had a Canadian Dollars option. Overall the switch is night and day from what we used to have and I'd definitely recommend this product! Pros The customers account and ability to update their information, send booking requests etc. It has taken away easily an hour of work each day for me entering bookings and customers. Cons That there are still some glitches or issues that come up but with that said customer support has always been great and finding a fix or solution. It's a new system there are bound to be the odd glitch. Review Source KH Katie H. Owner Used the software for: 2+ years ### "Great customer service" May 29, 2018 4.0 Pros Online booking for clients Customer service is excellent- always there to help when needed! Bright, welcoming look to the software Cons I dislike the new kennel view style - it is confusing to me I wish it was easier to book kennels so that the next booking automatically chooses a kennel where another dog is leaving that same day instead of an empty kennel. Review Source Response from ProPet Software June 22, 2018 Hi Katie, Thanks for leaving a review and for your feedback on our Kennel View. I have submitted it to our development team for review. DM David M. President Consumer Services Used the software for: Less than 6 months ### "Absolutely Outstanding Product and Service" December 2, 2019 5.0 We opened our kennel in October 2019. Having studied and demoed several kennel packages we went with Propet. One of the best decisions we made. I'm extremely pleased with the software and thrilled with the customer service. Pros \-Our customers like it -Dashboard arrangement -Options and custom settings -CUSTOMER SERVICE - OUTSTANDING -Reasonable Price -Cloud based -Interface Cons There are a few minor nits but nothing worth mentioning and they are always making improvements and additions to the functionality which they keep in an easy to see little icon on the lower right of the screen that you can click to see a log of updates. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) Reason for choosing ProPet Cost and functionality. Review Source Response from ProPet Software December 4, 2019 Thank so much for taking the time to review ProPet! We are so glad to hear ProPet was one of the best decisions you made and we look forward to helping you grow! CM Cami M. Director of Operations Consumer Services Used the software for: 1-2 years ### "Good product but a little pricey" October 5, 2018 5.0 Propet has been a good company and platform to work with and I’m glad I chose them to use so far. Pros They have good customer service to work with you and tweak the program to your needs. Clients really like the customer portal also. Fairly easy to navigate and always adding updates. Cons Would like the different programs within proper to work more fluidly together as our dogs overlap with training and boarding. Think it’s a little pricey and may consider keeping if price gets increased. Review Source Response from ProPet Software October 19, 2018 Hi Cami, Thank you for reviewing ProPet! We're glad that you're happy with the software so far. We do hope to make improvements to the fluidity between modules. SC Shane C. Web Admin/Marketing Used the software for: 6-12 months ### "Great Product and Great Support Team" July 10, 2017 5.0 Pros We love how much this has simplified the booking process along with enabling us to better manage and visualize how full our boarding & day care facilities are throughout the day, week and months. Also love how easy it is to track outstanding balances, secure vaccination records and our clients love having their own personal dashboard to manage their pets' visits. Cons There are some parts of our business that the software does not perfectly fit just yet, but the Propet team has been very open to our feedback and has regularly assisted in trying to create a solution that works. Review Source Response from ProPet Software July 25, 2017 Hi Shane, Thank you so much for your kind words about ProPet! We are so happy that The Dogwoods is a part of the ProPet family and are always interested in hearing your feedback. CB Colton B. General Manager Information Services Used the software for: 6-12 months ### "Fantastic!" January 9, 2017 4.0 ProPet is fantastic! Once Brooks Canine Center switched, our organization increased, our customer satisfaction increased, and our overall workflow and productivity has drastically gone up. I cannot recommend ProPet enough to anyone in the pet care business! Pros It's organization, customer record keeping, online booking ease, and overall cost. Cons There are a few bugs here and there and a few more features we would like implemented Review Source Response from ProPet Software January 12, 2017 Hello Colton, Thank you so much for your review and for recommending ProPet! We would love to have a dog walking/pet sitting module as well, and strive to become all-encompassing in the future. JT Judy T. Operations Recreational Facilities and Services Used the software for: 6-12 months ### "It grows with you and gets even better as you go!" July 31, 2019 5.0 It is a great product that continues to provide us with the features we need to be an efficient business striving to provides great communication and customer service. Pros We have been able to customize the features to suit our business needs. We feel as though we are learning to utilize more of the features each month and it makes us increasingly more efficient. Whenever we have questions - customer service is very responsive!! Cons Some of our customers struggled a bit with the client interface, but that would be true for any software we chose to use. Review Source VR Verified Reviewer Co-Founder Hospital & Health Care Used the software for: Less than 6 months ### "Should be the standard in vet care!" November 14, 2018 5.0 Pros I have a vet friend who needed some help around the office and had recently switched to ProPet software. The staff at the office were super impressed with the software. They were able to move many of their existing tools onto the 'all-in-one' type software with ProPet. When I played around with it, I found it incredible well built with things where you wanted them to be. It didn't take long to become familiar with the layout and the location of the items you needed. The owner really like the ability to add modules as needed (ex. boarding/daycare). Cons I didn't get a chance to play around with the software enough to find my own con's, but the staff complained that moving from existing systems was tough as data elements were either not aligned or not present. Therefore it took them a while to update records, which in the long run is a good thing. Review Source SW Sheena W. Owner Used the software for: 1-2 years ### "Overall good experience." May 29, 2018 4.0 Pros Online booking system is a very nice feature and our clients also enjoy it. The clients can upload photos of their pet/s and monitor their passes at all times from any where. A lot of features to choose to use. Cons Can be difficult to navigate and use some of the features. Finding that some of the reports are not always 100% accurate. Some of the features we do not use. Review Source Response from ProPet Software June 22, 2018 Hi Sheena, Thanks for taking the time to review our software. Our reports should be accurate - please forward any examples that you find where this is not the case so we can look into it further! Similar Products Featured ## Related categories [Kennel](https://www.capterra.com/kennel-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.