Panopta

Panopta

4.5 / 5 54 reviews

Who Uses This Software?

DevOps engineers, Managed Service Providers, Hosting companies, e-commerce, SaaS, and Enterprise tier companies.


Average Ratings

54 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    We have pricing tiers determined by use and custom pricing capabilities
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Panopta
  • www.panopta.com/
  • Founded 2007
  • United States

About Panopta

Panopta provides advanced website monitoring for online businesses and service providers. You can monitor uptime and speed on websites and publicly accessible servers with ping, HTTP/S, SMTP, POP, IMAP, and simple port checks. Checks inlclude fine grain controls with ping packet loss, HTTP/S headers and basic auth, and timeout specifications.


Panopta Features

  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

Panopta Reviews Recently Reviewed!

I used Panopta to manage our multiple data centers.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the flexibility of monitoring. The software that I used previously was computer based and prone to crashing. Having a web based solution is much more practical and stable.

Really is always on the lookout

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Panopta is a great monitoring tool. Slightly more advanced than others on the market which suits our technical requirements.

Great external monitoring

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Internal monitoring is an absolute must but nothing completes it better than Panopta. Pricing is reasonable and the source locations provided are the largest I've seen.

Great monitoring on a great price point.

Feb 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a good remote monitoring system at a reasonable price, and Panopta has delivered exactly that. A highly configurable and yet still intuitive intercace, and a support team that are very responsive to any queries.
We've had a couple of nagging issues with false positives, but each of this has been fixable.

Works well

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Works well

Cons: Limited amount of probes in the smaller packages

Overall: Works well. Would like a bit more included in the basic packages as I feel it is a bit limited for a small player and the larger packages gets quite expensive quick so it feels a bit prohibitive cost wise for a small player.

Recommendations to other buyers: Consider increasing amount of probes and such for the smallest package

Vendor Response

by Panopta on February 03, 2017

Hi Erik! Thanks for the review and the feedback. I'll send over an email so we can discuss a plan that's better suited for you! Keep an eye out in your inbox

Panopta is simply the best

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy configuration of notifications

Cons: Quite frankly, none.

Overall: I have been using Panopta for several years at several different employers. Each time I introduce the solution to my employer, we move forward with keeping it as a long term external monitoring solution. Not only is the platform easy to use, reliable, and intuitive but the staff is EXTREMELY responsive. They have helped me on several occasions on configuring alerts, API keys, etc. Would recommend this as a solution for a business looking for reliable monitoring.

Perfect tool - help us a lot and save time

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use.

Cons: Trace is not always good enough monitoring approach.

Overall: We have a lot of web applications and portals. With Panopta we are able to track external outstaging rapidly and increase customer satisfaction.

Recommendations to other buyers: Go on this way and will be perfect

Great Value For The Money

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Although we're new to Panopta, it's been a huge leap over the products we've used in years past. The price can't be beat and it does exactly what we want it to do.

Excellent Product

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: time for investigate
monitor
alert
maintaince
security
mobile app
scheduler
multi service

Cons: Some services are still not on your production. However, I can handle by another method.

Overall: I've very happy for using your production. It's so great to see in detail what we need from outside from the world.

Recommendations to other buyers: Optimize API

Great Monitoring for the Technically Savvy.

Jan 30, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: You can't beat the price of this service. Some of the set up is tricky if you don't have a lot of technical savvy skills, but their customer service is great about helping you out.

Wejo review!!!

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use

Cons: Lack of cloud managed services

Overall: Good overall, great ui and ease of use. Would like to see more options in regards to cloud services like AWS etc.

Great real time outage alerts

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Easy setup, real-time monitoring

Overall: Panopta allows me to actively monitor in real time the health status of my application. It is easy to set up and robust monitoring makes it ideal for me to monitor several key applications effectively.

Very good service to monitor servers

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The overall experience is good. The charts look a bit heavy and miss some advanced interaction options (like realtime zooming and panning). Also it would be nice to have API for data

Vendor Response

by Panopta on January 30, 2017

Hi, Yauhen! Thanks for the review! I wanted to let you know that we do have an API available! As for the chart capabilities, you'll see those in the new Dashboards coming out in March :) I'll email you some details!

In use for 7+ years

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While TeamSupport.com started in May 2008, we did not "open" our doors until late Q1-09. We knew from day 1 that we'd need a tool in place to help us monitor our stack, and alert us well before our customers might notice any issues.

I can say as a long time user, their UI is very simple, and the alerts are always spot on, and easy to manage.

We have several people in our account being notified on various events, and it's also very easy to pause alerting during any planned maintenance.

In all of our years with Panopta, I never once felt a need to complain about their service. They've been an extremely valuable and reliable partner.

devops engineer

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Works once setup properly

Cons: More advaced metrics like java tomcat metrics. The ui is not too user friendly

Overall: I like the service once setup properly. Something lacking is good java/jmx monitoring, not easy to read and no heap/garbage collection metrics I can see. The UI needs to be revamped I think, more ajax calls etc.

Most of this review is based on the legacy UI

Jan 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Biggest issues were site sluggishness and feeling as if there were multiple ways to group things in the same way. New UI looks promising and may help reduce friction with the latter concern, but thus far feels as sluggish as the previous iteration.

A feature full reliable monitoring service.

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Panopta gives us the peace of mind we need to keep our network and servers online and available, it quickly picks up faults and gives us a huge array of options and flexibility on the manner in which we are notified. Being able to schedule different types and layers of notification is especially helpful as we can start with simple emails and work our way up to phone calls.

It is a shame that it doesn't support telephone extensions for calling as it sometimes means that automated phone calls get lost or only partially recorded into voicemail but that was easily worked around by getting direct numbers without extensions where required. Also support for mobile is extremely poor, the mobile app works but the website itself is utterly unusable.

In terms of reliability, to my knowledge we've never had any problems, it always works and picks up faults. I am aware of only one or two occasions in years of using Panopta where there have been false positives.

All in all a good service that I personally would recommend over other monitoring companies.

You did a nice tool that helps.

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Comments: - the ux / configuration is not as easy as it could be
- for me the most valuable thing is "phone ringing"
- you could add an integration with AWS Cloud Watch - use it metrics to provide your alarms.

Great monitoring tool

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Great external monitoring tool, with a ton of 3rd party integrations. Setting up checks and alerts are pretty straight forward. Good tool to have in your monitoring toolbox.

Great tool

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software has helped us keep track of network connections. When connections fail, we notice immediately and can fix accordingly.

Your answer for your cluster

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Since using panopta as our monitoring service in Adskom we always notified and resolve our problem faster

Great external monitoring service

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We've been on board for several years and are very pleased with the service provided. Panopta never sleeps, but we do.

Panopta and External Monitoring

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I have used Panopta for 4 years as a way of externally monitoring my company websites and perimeter hardware. It has worked quite well.

Panopta helped us to monitor multiple endpoints easily

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Panopta helped us to put all our monitoring to a single service. Before that, we had to use multiple services in order to get what we wanted. Not an easy thing to achieve these days.

Panopta is good, but needs some functionality to be great.

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Panopta for 6 months now and it makes monitoring our servers significantly easier and more dependable. I have run into times where the Selenium script I use works in Selenium but not Panopta, leaving some of our servers un-monitored.

Great product and easy to setup

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was surprised that it supports international phone numbers and SMS. This is a rare feature for most products out there. It didn't work for me at the first time, but with only one support contact, they fixed my issue.

Panopta review

Dec 20, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We use the software to help with review and oversight for internal forms management and it works well for that.

Excellent uptime monitor

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Panopta does a great job of spreading the uptime monitor across the globe for more reliable assessments of uptime. I have had some times of "false positives" but which are much more easily attributed to issues with Chinese internet than it is to a Panopta issue.

Panopta service

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Good, powerful monitoring service, like how you can set thresholds for the alerts, would be good if you could 'force' a retest at any time but otherwise very happy with Panopta.

Solid and informational

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We utilize the Panopta service to monitor in three ways:

1. Internet connection
2. SAAS connectivity
3. Problem remote sites

It lets know when any of the services have an issue and provide reports from multiple points around the world to show the depth of the outage. It reduces the "mean time to innocence" for network staff.

Panopta gives me peace of mind

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our small firm uses Panopta to monitor critical services on our client and collocated servers. Over the years we've used in-house, self-hosted or other third party solutions. None have offered the features, value, ease of use or reliability of Panopta. They are quick to respond to any questions and are now an integral part of my business.

Panopta is awesome

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's been the most accurate and stable monitoring system I have ever used plus their great customer service and affordable plans. Highly recommended.

Solid, reliable and configurable monitoring and alerting solution

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use; reliability; configurability; alerting systems; easily integrated with other systems

Cons: They don't have as many 'out of the box' integrations as some of the better-known solutions, however, it hasn't proven to be a big hurdle with a little work.

Overall: We started using Panopta over a year ago after having continual problems with some of the other better-known monitoring solutions; continual false-negative reports and convoluted interfaces were causing continual problems for us. Panopta's service has proven to be very reliable, allowing us to configure the points from which our servers are monitored which mean we're getting alerts from regions very close to our users, and we've been able to extend this past simple 'ping' type tests. Their alerting services are easily configurable and adaptable, meaning our staff receives alerts promptly when necessary. We have also had no issues with simple integrations via API to any services we've wanted so far. A couple of times we haven't been able to figure out issues on our own their support has proven to be very fast to respond and diligent with following up on any lingering concerns. Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.

Recommendations to other buyers: I've tried a lot of monitoring services and Panopta is the first that I've found to be very close to 100% reliable with its reporting and alerting systems.

Fully Featured.

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fully featured and flexible. Useful for many sites/servers.

Cons: Lacking some reporting, the dashboard is a little buggy.

Overall: We found Panopta after becoming frustrated with Pingdom's convoluted and ever-changing dashboard experience. Panopta, on the other hand, has been great to use. The user interface is fairly modern, despite some quirks, and performance cannot be beaten. It has the enterprise features we need, such as custom alerting schedules and groups, and a comprehensive dashboard that shows exactly what's happening throughout our environment. Would highly recommend.

Vendor Response

by Panopta on December 19, 2016

Hi Tim, Lucky for you, we're releasing our alpha dashboard in the beginning of January! Test it out and let us know what you think. RE: reporting, I'll reach out to you via email so we can discuss what improvements we can make.

Reliable Experience

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I setup Panopta to monitor the uptime of my servers to make sure we had little to no downtime. Any questions or issues that arose, Panopta support team was there to help. The control panel configuration setup was also a seamless process.

Panopta System Monitoring

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Panopta software does what is says on the box. We manage all our customer systems using Panopta and know immediately if anything needs attention via email alerts. This service is invaluable to us.

Customer and own private DC monitoring.

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Value you get for your money.

Cons: the Onsite appliance cost is to high.

Overall: Great value for money and product! I could gather from using the product. It is new, but the support to help works on problems that came up was resolved. Efficient and helpful support staff. New features I requested was quickly included and I was informed when the new features came available so I could test.

Happy Reseller and Customer:)

Panopta is reliable

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reliability. Flexible checks.

Cons: Config UI is slow and clunky.

Overall: I switched from Pingdom after they made "improvements" that rendered a good product unusable. Switching to Panopta was easy, and gave me some extra flexibility in composing checks across multiple protocols.

After two years I have not missed a single outage thanks to Panopta, the service is consistent and reliable.

My main complaint is that their configuration UI is somewhat clunky and slow. Multiple page reloads are often performed for simple updates, and this can make it very slow to make bulk changes. A rewrite using up-to-date single-page techniques would make the UI experience much more fluid.

Recommendations to other buyers: Last I tried the API it was somewhat complex. I may come back to this in future.

Vendor Response

by Panopta on December 19, 2016

Hi Richard! Good news! We are releasing our beta 2.0 UI the first week of January. Keep a look out and please send us your thoughts and suggestions as the updates progress.

Solid performance, mostly

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mostly accurate

Cons: False positives.

Overall: Overall we're happy - all outages seem to be notified. The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.

Excellent Software

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This has been an excellent Monitoring Tool to supplement our Internal Monitoring Systems and gives us an Insight into our Network, from External Sources on the Internet throughout the day.

Best monitoring out there

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I haven't used a better monitoring system than Panopta. The fact that they include phone and SMS notifications in the price is fantastic!

It just works!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Powerful, you can monitor almost everything
Nice public status page

Overall: We use Panopta to monitor our internal monitoring system (yes, somebody needs to watch over monitoring systems too) and also to have a general view of our network from outside, so far has been very solid, they are always improving and releasing new features.

It is powerful, easy to use and affordable

Panopta is a Life Saver!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to setup.
Can monitor just about anything we would need.

Cons: Have not experienced anything negative yet on Panopta. (Been using it for over 2 years)

Overall: Our servers went down before and after we signed up for Panopta's monitoring service. The difference is that we can act on it immediately now. It took literally 2 minutes to setup the service once we had signed up. The wizard did all the work. Now we get texts and emails within a minute of anything happening. This kind of peace of mind is priceless.

Great Value

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We made a good choice with Panopta. For a very reasonable annual fee, I am able to keep an eye on server health, easily configure uptime and content monitors, and customize my alerts pretty easily. I've had responsive support and can see the developers continue to invest in the product.

Just the right amount of monitoring

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Phone call alerting, bulletproof monitoring, straightforward monitoring of an HTTPS endpoint

Cons: The UI to add a new team member to an existing schedule is a bit kludgy

Overall: We use Panopta as our front-line monitoring system at Nutshell, a SaaS product. In particular, we needed a tool that would notify the team via phone call, for late-night coverage. Panopta made this easy.

We struggled with the iPhone app at first, but they've launched a new version which works great for us. It's nice to get an iPhone notification as a heads-up before we escalate to phone/text.

The UI to attach notification schedules to services is a bit unwieldy, but they've made significant progress. We lean toward a simple configuration, ("Is the app up?"), and put members into several escalation groups (iPhone -> text -> phone). The effort, cost, and overhead of PagerDuty haven't proven necessary.

Panopta's actual core monitoring platform has been bulletproof for us: no false positives, immediate notifications. It helpfully covers things like SMTP, DNS, and SSL expiry, too.

We use other monitoring platforms, but Panopta is the source of truth, for both the operations team and the rest of the company!

Recommendations to other buyers: Add their phone number to an "Emergency" group on your iPhone, and configure it to break through do-not-disturb for the most effective wake-up call. Connect with Slack and StatusPage for the rest of your team and your customers.

Excellent Monitor Tools.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Panopta for a couple years now and find it extremely useful, we have a network of sites that we need to monitor for uptime and we thoroughly depend on Panopta now to monitor their uptime, Panopta has alerted us instantly when the sites or servers are down and helped our team identify issues when a resource is down right away. I would recommend this to anyone is need for a monitoring resource.

Good stable monitoring

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cheap, fast and reliable and support are very helpful.

Overall: Used to monitor all of our servers and web apps, allows us to monitor from multiple locations and emails and sends SMS quickly and efficiently.

The service has a lot more to offer than for what I need as I only require basic monitoring and disk/ram/CPU usage and a couple of tests to test a web page is up.

Panopta is a critical element of any hosting setup

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It just works.

Cons: Sometimes difficult to setup, but the complexity is expected for the service provided.

Overall: I have run a boutique hosting business alongside my web-based app development business for 17 years now. It works out well to have one company develop the software and host it. Being a small shop, I use outside services extensively to put my service offering together, and Panopta is a big part of that. I have never had problems with Panopta, it's always there when I need it.

I could easily put together a system myself to monitor my websites. However, Panopta has a great feature that is difficult to replicate cheaply. Your website has a primary monitoring location - say "California". If the primary monitoring location finds your site down or unresponsive, it alerts other monitoring locations around the world. They all try to hit it then and only then determine if it's down. So if a connection on the internet is down but my site is up, Panopta won't bug me. I've never had a false alarm from Panopta.

I was an early customer from what I can tell (I remember the founder emailing me directly once when I asked a question) and will be with them for a long time. The service has matured nicely over the years and really serves an important role in my company.

Uptime Lifeline

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Agent heartbeat has a very light footprint on the servers. The flexibility of outage alerts is easy to customize as well.

Cons: Once, in a while I'll get a false alarm. Although, it's typically due to a new monitoring IP that needs whitelisting. Not too much trouble at all.

Overall: It's hard enough to keep up with servers 24/7/365 let alone when I'm traveling. The website and app make outages easy to manage when I'm on the go. The alerts come right to my phone. For the price this may be the best vendor I have. Scratch that, "IS"! The price is the same as when I signed up yet now I have a public status page and agent heartbeat to keep my business ticket. It's alive and well. Thanks Panopta!

Recommendations to other buyers: The price is right. Even the app is free. I'm happy to write this off on my taxes every year.

Vendor Response

by Panopta on December 19, 2016

Hi Seth! We could definitely do a better job of notifying you about new monitoring node IP addresses, I'll bring it up to our product team. In the meantime, you could subscribe to our mailing list or RSS feed for quick updates! You can find both here (https://www.panopta.com/monitoring-network/)

Great System Monitoring Solution

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - Cheaper than competitors
- More features than competitors of similar price
- Very robust dashboard an alert system

Cons: - Dashboards can be a bit difficult to change
- Not all features are obvious and can take some getting used to

Overall: Panopta has been wonderful for providing server monitoring for our applications. The ability to add custom dashboards to show key metrics and add alerts when those metrics are out of policy has been key to monitoring our physical infrastructure and has allowed us to focus on running our products vs running our systems. I would highly recommend to anyone looking to monitor public/private cloud and physical systems.

Recommendations to other buyers: Like most systems, there is a time investment to learn the ins and outs of the system but that time is well spent since once you understand how the system works it is an extremely valuable tool for your team.

Vendor Response

by Panopta on December 19, 2016

Hi Jonathan, We agree, the current dashboard has some faults. Keep an eye out for our Dashboard revamp coming in the beginning of January! Let us know what you think and send us some feedback so we can continue to make improvements.

Powerful Intuitive Website Monitoring - Just Lacks a Couple of Features

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: - Nested Object Interface
- On-Call Schedule Built-In
- Calling for Free
- Large amount of monitor types
- Large amount of locations.

Cons: - No RUM
- No Docker
- No APM

Overall: I love Panopta. It is my favorite platform for just monitoring websites. The outage simulator, easy tree-style interface, and awesome support will always make it a great system to work with.

Just needs a few extra features such a RUM, APM, etc. There are other competitors that offer similar services for similar prices while also offering additional features as part of the over package.

But, competitor's support is lacking as well as ease of use.

Vendor Response

by Panopta on December 19, 2016

Hi Kevin! The good news is that most of what you suggested is on our roadmap; our Docker integration is coming soon! I'll shoot you a quick email with more details.

Fast service

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Panopta provides excellent service and response times to any issues that may arise. Would recommend to others.

Great service

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely perfect minutely monitoring.

Cons: Support doesn't reply as fast as cPanel. Possibly just my unrealistic 3-hour expectations though.

Overall: I was first attracted by their brilliant name and tag line. Looking into the service I was quite impressed at how it operated. We immediately signed up and use it to monitor a few handfuls of nodes. We have now used it for a few years and love it. Our only gripe, and it's more my personal expectations, but faster email response and a reseller or affiliate program :)

Recommendations to other buyers: If you're not sure about something, ask their support team. The product is actually really extensive and helpful.

Excellent Service, highly reliable

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with Alison over the course of a couple of months to make sure Panopta was a great fit for our business. We have tried several monitoring platforms, hosted ... not hosted, and Panopta came out the best for uptime monitoring.

The Control Panel platform is easy to use and doesn't leave you wondering with "what do I do next?"

During our trial, Alison setup a sample Dashboard for us and we use it to this day.

Any time of the day or night, our team may hit question or two on functionality - so they hop on the live chat within the Panopta site and within minutes, someone from their team has an answer and the problem is resolved.