--- title: "HelpdeskEddy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelpdeskEddy Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/150507/HelpdeskEddy/" page_type: "product" language: "en" --- # HelpdeskEddy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HelpdeskEddy ## What is HelpdeskEddy? An efficient web-based system of customer service with live chat and mobile integration included in all versions. ## What is HelpdeskEddy used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpdeskEddy 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £10 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,769) Value For Money 5.0 (2) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## HelpdeskEddy alternatives [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about HelpdeskEddy Overview ### What company size and specific industries is HelpdeskEddy built for? HelpdeskEddy is designed for businesses of all sizes, from small companies to large enterprises. The vendor description does not specify particular industries, so it is positioned as a flexible help desk option for any business seeking bespoke configuration and adaptable support workflows. Features and Usability ### What are the key features of HelpdeskEddy? HelpdeskEddy offers ticket management, automated routing, alerts and escalation, and workflow configuration for handling support requests. It also includes multi-channel communication through email management, live chat, real-time chat, and social media integration, plus a self-service portal, knowledge base management, macros and templated responses, and IT asset management. Getting Started and Support ### What training and onboarding options does HelpdeskEddy offer? HelpdeskEddy provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided instruction, webinars offer group learning, and documentation gives written reference material for self-paced review and feature lookups. Getting Started and Support ### What customer support options does HelpdeskEddy offer? HelpdeskEddy provides chat support for customers who need help with the product. The catalog lists chat as the available support channel, but no reviewer feedback is available to describe response speed, usefulness, or common support frustrations. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing help desk software: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) HelpdeskEddy supports **Ticket Management**, giving teams a clear way to organize, track, and resolve customer requests. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Instead, it offers **Call Center Management** (**39%**), which can help teams handle phone-based support workflows in one place. These features help businesses stay on top of incoming issues, improve response handling, and provide teams with better visibility into customer support activity. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customizable Branding Add customized logos and colors to align with company branding Document Storage Store and organize documents in a centralized system HelpdeskEddy 19 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic £10.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KL Kaspars L. Director / Owner Entertainment ### "Helps to keep our flow of documents in an absolute order!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2017 I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional. When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order! Pros Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Agata D. Owner Retail ### "Everything is much simpler now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2017 My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees. Pros I can safely recommend Helpdeskeddy to any small business owner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.