SugarCRM

SugarCRM

4 / 5 173 reviews

Who Uses This Software?

Sugar is a horizontal offering, it's lead management capabilities can be utilized by all industries.


Average Ratings

173 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SugarCRM
  • www.sugarcrm.com
  • Founded 2004
  • United States

About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solutionhelping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.


SugarCRM Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

SugarCRM Reviews Recently Reviewed!


Capterra-loader

The CRM World

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logic hooks for seasoned developers.

Cons: The things which I disliked are--
* Not all modules are uniform, some are still in an old version, from before their upgrade to Version 7

* You can only log in to 1 pc at a time

Easy to implement, easy to customize, product support is OUTSTANDING

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Built-in development tool (Studio) and the Advanced Workflow Manager. One can have a functional, useful, robust, effective, CRM running within an hour. Getting started by importing Accounts and Contacts is easy and the software modules allows customization the meet specific business needs.

Cons: The Advanced Workflow Manager is still missing a few functions that were available in the "old" Workflow Manager. There is a plan to remove the prior Workflow, but its demise has been delayed until the SugarCRM folks fix the deficiencies.

Overall: Better Customer Satisfaction from effective management of touch points. Sales productivity because they spend less time doing "paperwork" and more time selling. Effective management of RGA process, Special Quotes, Purchasing, mailing literature, tracking sales activity.

A step up but not nearly what we thought it would be.

Feb 15, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I guess it's pretty customizable. But honestly other than being created in the modern computing era, there's not much more I can say I loved.

Cons: It is incredibly frustrating to actually get customizations and integrations to work. Every time you update, something breaks. The search functionality is garbage.

Free has value

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely configurable, vastly customizable, lots of modules available, large online community, free version.

Cons: The only sad part about it is that all the captions used for drop-down lists (Or radio buttons or any multiple choice controls) are stored straight to PHP pages and not in the database (So in MySql you end up having only keys but no trace of the long values). There is some workaround (Nightly job to extract and copy those in a table), but it's a hassle.

Overall: Great tool to manage relations with customers and follow-ups, brought some visibility where it was lacking.

Good opensource CRM product

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use !
Full of usefull functionalities like : Contacts, Prospects, Leads !
Great tool for emailing newsletters.

Cons: No tools for archiving, after using it for more than 10 years, the email data gets hudge and it becomes barely usable.

Simple and powerful

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.

Cons: It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.

SO EASY TO USE AND EVEN EASIER TO TRAIN ON

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love this CRM due to the fact it is so easy to use. The training really is self explanatory and I LOVE the reports it can run.

Cons: Sometimes when there is a "glitch" it will double book someone. Really is important to look at the date of the meeting right after the appt. is booked

Excellent CRM with great Customization Options

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: SugarCRM is highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logichooks for seasoned developers. It is web based, allowing me to access it on any internet connected device. It is easy to customize the fields I use to capture data, and the layouts of those fields in the browser. The interface is intuitive and easy to use.

Cons: Even though this is web based, You can only log in on 1 pc at a time. The need to illustrate the differences between Community Edition and one of the paid editions, chalk and cheese. The lack of vertically focused builds which means clients need to know or discover what it is they want from the CRM. I even had some really trouble getting deployed and were not able to use the system at all for the first three months.

Overall: Maintaining a database of both existing an potential clients. SugarCRM also supplies data to another critical part of our business as an ESS datasource, greatly improving our ability to serve our clients. We're able to track and report on our sales opportunities with great precision and accuracy, which has allowed us to begin to accurately forecast our upcoming sales.

Capterra-loader

Have too much to config and set up, rgreat custom stuff but kinda plain and boring

Feb 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Is a very good software at least the on-demand version I use. as a CRM is very good but it also tries to be a help desk and it is not. very reliable and love to extract the raw data to excel and do whatever I want with the data

Cons: Much complicated, too much to customize, and configurate, the access levels and roles are not easy to set up. takes times to deploy, and cost per seat, is kinda expensive.

Overall: if you need an online crm this can do good for you, Others are also less expensive but with less features.

Capterra-loader

Sugar is a browser based CRM product that has alot of functionality and is generally a good product

Jan 23, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very flexible product in general and has many capabilities from marketing, sales, quoting, service tracking, projects.

Cons: You need a programmer on staff in order to customize it to maximize the benefits of what it can do for project management.

Bang for your buck

Jan 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of features for the price point. Lots of options on the back end and fairly user-friendly setup. Good tool

Cons: There is not a ton of automation. Unfortunately we are very automation friendly workplace so we are always looking to replace process with automation.

Fast, Easy and Informative

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's one place for all sales and customer service information. It's very organized and easy to use.

Cons: It is very complex and quite slow in some areas. There seem to be multiple ways to do things, none of which seem clear.

Overall: Database management

Sugar CRM

Jan 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The price is right. For a small company it is a very inexpensive solution It is not hard to install or maintain.

Cons: Most people have never heard of this software. Also the name is not professional sounding. It hard to take it serious v

Capterra-loader

so many other choices

Jan 11, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: there are certain base cases that allow this to work "out of the box" and the eco-system that has been built around it is somewhat robust

Cons: if you need a "real" crm -- don't take the cheap way out...this is your business. invest in something more robust and contemporary

a powerful CRM that suits a large organization

Jan 11, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: a powerful CRM that is very similar to Salesforce

Pros: All the features and functionalities of a CRM, automates tasks and allows users to manage a pipeline.

Cons: pricing is demanding for a small organization. customization of CRM sections requires expertise (and perhaps a dedicated internal resource). not very intuitive although it provides much functionalities

Not my preferred software for the purpose required

Dec 26, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: User friendly layout and setup. Ability to add multiple users. Free to use. Can be installed locally or cloud based.

Cons: Very generic and companies using it simply appear to be using only a portion of overall functionality as it is difficult to set up.

Capterra-loader

Quite good CRM, easy to use

Dec 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to navigate and use with customers and prospects and potentials. I like the features, and how easy it is to input information and set categories.

Cons: Searches are not very accurate. And a lot of lagging time when performing searches (might be due to our big database though).

Capterra-loader

The low cost alternative to Salesforce

Dec 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Its going to be difficult to provide any pro's about SugarCRM. I inherited this CRM after coming from multiple companies using salesforce. Sugar is about 40% less expensive than salesforce, and we use the on-premise, but cloud hosted model.

Cons: There are a lot of downsides to sugar. We had corruption issues each time we upgraded, dashboards are extremely limited, and you cannot push out dashboards to users. I find it difficult to use from a UI perspective, where expanded panels make the UI sluggish and busy. searching in the global search bar is odd and you never get proper results, results sets only return up to 1000 rows, other than that you need a report which is extremely difficult to use. Forecasting requires the individual to select the commit button, not the sales manager. You cannot set global quota, but rather a quota per month manually.Probably the most non intuitive UI i have ever used. Every new sales person is just bewildered by its use.

Overall: Its a CRM so it holds our customer data, but it fails at basic things like contract management, support ticketing, opportunity management, forecasting and searching

We used Sales Force in the past but had issues with shared views, not the case very user friendly

Dec 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to adapt, user friendly, ability to hold alot of documents per account. We used Sales Force in the past and had issues with shared views with representatives covering shared territory. That has not been the case with Sugar

Cons: phone application needs help. This is the only issue we have noticed it does't take all the required data so they the reps have to add more via PC

Overall: Such a great user-friendly CSR dramatically helped us with our database and email/direct mailers.

Bought the software over a year ago, still having trouble implementing it

Dec 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We were told that we could create our own billing program using this software. Also thought it would be able to deliver useful reporting

Cons: We are still struggling to use the software because we have had trouble getting good hands on support. We know there is alot that can be done with the software, but each time we need a change or a report generated, it costs us hundreds of dollars in fees.

great CRM, easy to use

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its easy to navigate and use with customers and prospects. Like the features, and how easy it is to input information, set categories and work with my reps on using the system

Cons: There is nothing I don't like. I have only been using this software for about 3 months, and we would like to get outlook to relate to the system, so our appointments populate. THat is something we'd like to work better.

Overall: useful prospecting for sales accounts and setting up meetings

Sugar has been very helpful to our organization. We document every contact we have with our clients.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We document any contact we have with our clients. Anyone in our organization is able to pick up where another left off simply by looking at our notes in Sugar. We don't have to remember what we did last week, month or even last year, instead we simply review our notes.

Overall: We are able to pick up where another left off because of notes documented in Sugar

Capterra-loader

Fair prices and good support! Makes my day easier!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy To use right away when you log in. It saves your user name and password making it very simple to navigate through the site!

Cons: Searches are not very accurate! When I type in the last 4 digits of a phone number sometimes the search doesn't perform accurately!

Good support, Major systems Bug found

Dec 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy of cloud setup, and hands off functionality. The fact I don't Administrate it on a regular basis.

Cons: When things break in the environment and clearing a cache won't fix the issue we're waiting for a new release to fix the bug.

Capterra-loader

It is certainly better than what we left behind.

Dec 05, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Fairly easy to learn and navigate through. I like that we can track and enter information for our data maintenance.

Cons: Too many clicks to get from save to another. Gets frustrating.
It is hard to get many emails out at once in initiatives.

Overall: It does help in keep my data organized but at times, find the multiple multiple clicks super time consuming and also tedious and frustrating.

We have used SugarCRM for several years and are satisfied.

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using SugarCRM for several year and have been satisfied with the product. We really enjoy the ease of use of the tool, the Microsoft Outlook plugin that easily allows emails to be sent to SugarCRM, as well as the relatively affordable cost.

Cons: I think that SugarCRM could improve with some more reporting within the tool. Certain reports that would give important information into our customer base would be very beneficial to us.

Good but could be better

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that SugarCRM has several integrations because of the popularity.
The user interface does look modern.
I like the RestAPI.

Cons: I would like to see the cost be more competitive especially since we are hosting it ourselves.
Not easy to customize through the UI and the UI is slow.

Good software but is stuck in old days

Dec 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's really good to keep a track of all different incidents from customers, it manages to create a ticket number for each and is very organized, it allows to create templates for easy ticket creation

Cons: I think it's stuck in old days, I didn't see any updates to the platform in years therefore we decided to try other products.

Capterra-loader

Scarce customer service, terribly buggy.

Nov 30, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It hasn't worked for us properly since we bought it three years ago. We have a contract with a third party company who is there to run health checks and updates as well as provide simple technical questions. (that company never returns or answers our call) Just seems like the way of Sugar!

Frustrating

Nov 29, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Cloud-based. Integrates with Quotewerks. Can open in multiple tabs in browser. Flexible database. A lot of functionality and capacity. Runs fast.

Cons: Email process very clunky. Very difficult to preview archived emails. Email Campaign very confusing and unpredictable.

Overall: Coordinates the sales and support teams.

Very easy and intuitive to use, and easy to tailor to our requirements.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive user interface; real time mobile access; flexible data structure; easy to use filters and reports.

Cons: The from-the-box package needed to be modified to allow many-to-many relationships between contacts. Also, I would like to see contacts and prospects merged into one record type.

Overall: Improved control of client service activity.

Our company uses Sugar on a daily basis and it's a key resource for our core business

Nov 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Tracking and accountability of our customer base and opportunities. The amount of data that can be pulled for research and development

Cons: Creating reports and the amount of steps that it takes creating a new lead, converting it to an account, and creating a contact, plus issues with the software finding duplicate accounts.

I like SugarCRM, we use it in my workplace for many applications

Nov 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can add lots of features and functionality myself, including whole new custom modules. As my workplace deals with lots of custom items Sugar fills our custom needs. Our reseller has been fantastic in keeping that custom functionality.

Cons: I dislike that we are able to edit default field formulas at all without an easy "restore." I think this makes it easy for a developer to make a small mistake that can cause the instance to stop being "upgrade safe." I wish customizing the color, notifications and "logos" were easy to change in an ondemand instance. I also want the global search function to be more consistent.

Overall: An easy way for a business to manage their customers. It can be as custom or out of the box as they want to make it.

For me, it was Salesforce vs. Sugar CRM. SugarCRM is half the cost, and does the same job.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible and easy to edit. Fast response time on queries (I use the OnDemand cloud version). Good support for SugarCRM staff. And there are many integrations and plugins that enhance the experience.

Cons: Lot of 3rd party integrations and customizations can "break" as Sugar goes through upgrades. The Word and Outlook Add-ins are a bit awkward and time consuming -- but they do work as advertised. Sometime there is constant re-logging in to make them work.

Overall: I run my entire company using this CRM system.

Sugar lacks the ability to track last activity. This is the single most important use of a CRM.

Nov 28, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The features Sugar offers are standard. The ability to customize the product is ok (similar to that of Salesforce.com)

Cons: Sugar lacks the ability to track last activity. This is the single most important use of a CRM. This makes

Overall: Honestly, salesforce.com is better. A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

Sugar CRM is one of the top CRM software which I have used

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Many Tools and features. Reliable platform does not go down and good client support.
Also, the software provides tools in order to customize the UI.

Cons: There are times of the day when usage is high Sugar slows down.
Please increase bandwidth if possible.

I have been using sugarcrm for 3 months. We use it for our sales team.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility offered for the users is what I like the most about sugarcrm.
We can create custom fields and the integration of those with the studio is very easy to use.

Cons: The user interface is sometimes a little raw. There can be many great changes that can take place to make the user interface a little easy to use.

Overall: I got to learn more about PHP and MySQL database and also how to perform migration on data . This software also gave an idea how sales work.

Our company bought this CRM and I became the admin by default. Aside from a few quirks it's great!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very flexible. It can be customized to whatever your company needs and the APIs on the back-end make it easy for developers to integrate other programs and reports.

Cons: It's a bit clunky sometimes and there are some features that aren't as developed (e.g. email campaigns)

Overall: Benefits include: one place to track all activity, easy reporting, marketing potential/support for the company

Capterra-loader

I can't see working with out a CRM now that I've been introduced to Sugar

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and I like the functionality and customization ability. Our Sugar instance appears to have been customized for our industry. Adding drop-down menus and removing modules is simple and easy to learn if your not familiar with CRMs in general.

Cons: Importing data, even though properly mapped, doesn't always come out the way it should. It also would be nice if accounts would link with sub-panel data during the import phase. I also found pulling reports to be overly complicated, but like the addition of the report wizard.

Overall: Our sales team spends less time in the office and more time out in the field, but armed with powerful data before venturing on cold calls.

Good experience, but customer support should be included and not priced per hour to make changes.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use. I've used Salesforce in the past and it's similar to that. Lots of customization available.

Cons: We've had to customize a lot for our accounting business and it gets pricey to make many changes. I have a hard time understanding how to run reports, it seemed much easier to me in Salesforce, but maybe that's because we have a lot of customization.

We started using the basic online software and built it up from there. Use is up as are sales.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Both salespeople and management are able to use the information generated to increase sales and look for new opportunities.

Cons: Not being a programmer, it can sometimes take a lot of work to tweak the program to specific ideas. Integrating old information that is not in Sugar categories had to be done manually and took a lot of time, but it was worth the effort.

Overall: We understand more about the daily activities of traveling and phone based salespeople and can be regularly updated with notes. Tech work is easily tracked and shared company wide instead of being branch based. Email and phone lists are easily generated to focus on specific groups.

A reasonably capable substitute for high end CRM tools

Nov 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the money, it's quite a bargain, and provided you pay for the correct level of customer support, that support is very good indeed.

Cons: It's anything but intuitive, and lacks significant functionalities (at least the version my company uses)

Overall the product is good but fought with performance due to customizations.

Nov 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web-based interface that is compatible with modern browsers, well-documented API, good user interface, a large number of integrations, good mobile applications.

Cons: API is throttled too low for our ETL requirements, support, and overall experience-dependent upon third-party reseller quality. Customizations generally require programming and will cause continuous support issues as new releases will break customizations.

Overall: Increased data capture on our sales interactions.e

It has excellent functionalities

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the possibility to create my own options, and configure the app's menu according to the sales criteria

Cons: Response times when a case is mounted on the support platform are very high, as well as the solution of an incident

Overall: We can get statistics in real time, and adjust the system to the needs of the company

Sugar has been extremely easy to us and the customer service is on top of it!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simple filtering, quick and comprehensive reporting and the ease of customizing your view.

Cons: I would say that only part I don't like is that it's a bear to do mass updates and mass exporting of data.
When using reporting, you don't run into many issues, but upon using the export feature in the module, you get 1000 record limits.

Overall: Quick fast reporting.
Ease of contact management.

I like the ease of use with what we use it for.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy imputting - great charts - nice visuals works great for looking at my team and seeing a birds eye view of where they are at and what they are doing.

Cons: That it can't be used on an iPad. In today's world this is just unheard of. We need the iPad version and we need it to function seamlessly.

Able to get things done in Sugar, like the customizability.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customizable everything for the most part. Able to do a lot with the data that is in the CRM, via reporting module.

Cons: Complex workflows have been a challenge to accommodate within the stock configuration, though we have mostly solved this through customization.

Overall: Really, as I stated in my review, the biggest benefit has been that we were able to customize the product to our specifications.

We used this program for quotes, recording assets, shipment details and leads for sales department.

Nov 03, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The ability to copy/duplicate previous quotes for other customer accounts. If a quote is not revisited in 30 days, an automatic email reminder is sent to account rep/owner.

Cons: Entering tracking information and serial numbers for each asset is a time consuming process, almost a full time job to input.

The transformation into 1CRM was really bad, support even worse.

Oct 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable.

Pros: The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails.

Cons: The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost.

A CRM worth it

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond..

Pros: Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities.

Cons: It will be nice that reporting capabilities where improved. A bigger apps exchage market place wil be a plus.

Easy to use alternative to SalesForce

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very easy to adjust fields and configure layouts. Basically works the same as Salesforce but much cheaper (was free when we used it)

Cons: Lack of support - community based apps and help aren't easy to access. Need to improve this area for me to look seriously again

SugarCRM - Quick CRM

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The best way to start into CRM World!

Pros: - Easy to Install - Easy to Deploy - Easy to Development - Many knowledged base pages - Many plugins - Easy to Integrate

Cons: - Scalability - Not is intuitive - Little volatile - Hard frond-end customization - Security Schema not enough

An ideal tool to organise your internal processors prior to invest on enterprise level CRMS

Oct 05, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Value for money

Pros: Easy to commence with few functionalities around Low implementation cost Ability to import data from traditional spread sheets & databases Export function when migrating to enterprise level (high level CRM systems)

Cons: Only suitable to address small to mid-rage complexities Out dated UI Limited functionality compare to Salesforce and MS Dynamics

SugarCRM Review

Sep 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SugarCRM functioned well for storing prospect and customer information.
I was able to load new contacts into the system without much hassle.
Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Cons: We wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information.
We were coming up on the end of our trial and stood to lose all of our data and I couldn't figure out how to export it. Difficult to do filters as well. I didn't like the format for leads to accounts to sales. Pipeline is also difficult to follow.

Overall: One of the main benefits is having the mobile app that SugarCRM provides this helped to get us data and information at our fingertips when needed. Sugar is reasonably priced, has pretty good user-friendly interfaces and requires just a little training to get used to it. It's more suitable for mid-sized companies.

Customizable CRM at about half the price of SalesForce

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customizable, good report generation module, integrates well with Microsoft Office programs and QuickBooks

Cons: I wish there were more integrations with other software, i.e. Constant Contact. Most major software programs seem to be very focused on SalesForce integrations with everything else an afterthought.

Overall: Helps keep sales leads and opportunities much more organized. Good client database.

For is SugarCRM does what we need on a basic level. Perhaps we could explore further

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to access customer files, cloud based is nice, support staff is helpful, having email templates is nice.

Cons: Hard to customize for automatic actions and such. Creating custom reports is not intuitive and seems cumbersome.

My experience with SugarCRM

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SugarCRM is a great tool. You can run this offline on your own servers. Sugar offers extensive help tools. Sugar is highly customizable. Sugar offers multi-currency support. There is a free version available as well.

Cons: The down falls that I only see with SugarCRM is that it offers limited import tools, and the storage has limits. It does have a daunting interface. It can at times be difficult to administer.
It does require up-front commitment to a minimum of ten users. There is no true trial available.

Overall: The benefits that I experienced with SugarCRM is that it shorten sales cycles. It helped to retain more customers. It helped to increase employee productivity. It did help to improve inter-departmental communication this was the biggest reason why we needed SugarCRM. SugarCRM helped us close the gaps in our sales and customer service processes.
We where able to integrate with other business systems which helps our overall processes.

Lot of tinker around and slow hosting

Jul 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It has very comprehensive help docs and the answer was always available. It offered a lot of customization with little experience in managing CRM.s

Cons: It was very very slow when running through Sugar's own servers. We had to pay a 3rd party to host this elsewhere which was lame because we were not managing very many people of leads.

Not ideal for cold calling, it was pretty clunky to track many calls per day.

Some of the more intense marketing automation stuff was not very intuitive, they made up a lot of their own language and had some annoying steps to get things done that were not always clear.

Overall: It was a great place to store leadscontacts/and track opportunity pipelines

Excellent interface and user experience.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the easy to use interface, the intuitive workflow design, and the trees of features. Help and support is also top notch. Cost is very good.

Cons: I wish there were some more licenses that came with each purchase. It doesn't always cleanly interface with other software but is good most of the time.

Easy to use CRM

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Very easy to use and easy to learn, my team and I love SugarCRM. The Mobile CRM is also very awesome!

Cons: I found a little bit pricy. If your are a smaller company SugarCRM is mostly likely too expensive for you

Very versatile product.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Cons: Some of the features are a little generic and could be a little more updated with the times. Overall it is a good product.

Very customizeable

Jun 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We have highly customized the application and it has worked very well for our specific industry. Easy to program and easy to work with.

Cons: There are some legacy portions of the software that pose some challenges but Sugar upgrades their application often the only issue is when you run a highly customized sugar application it is challenging to upgrade to newer versions.

My experience was not the most enjoyable.

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It functioned well for storing prospect and customer information. I was able to load new contacts into the system without much hassle.

Cons: When we decided we wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information. We were coming up on the end of our trial and stood to lose all of our data and i couldn't figure out how to export it for the life of me. It may have been a user error but i consider myself to be pretty tech savvy.

Review of SugarCRM

May 18, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Not real happy with customer service also.

Pros: It does have cool graphics The mobile app is pretty great, The whole premise of what it can do for you seems to great, just was difficult to make it perform like they said

Cons: I don't like that I have to input the same info multiple times on mulitple pages to get the info in the right place Difficult to do filters. I didnt like the format for leads to accounts to sales. Pipeline is difficult to follow also

Very feature laden, interface can be too busy

May 17, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Sugar is great in that it can be customized for virtually any application. The software is robust and rarely crashes. Reporting is very extensive and data can be mined for a multitude of scenarios

Cons: Interface can be too busy. Error messages can be cryptic or it is not obvious where the problem lies

Not very impressed

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: easy to create list views and simple reports

Cons: creating workflows are not straight forward and are lacking functionality

Overall: I have been a user of Salesforce and Hubspot and Sugar seems more clunky and not as sophisticated as Salesforce's and Hubspot's functionality.

A decent CRM within budget

Apr 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Sugar is a decent CRM available within your budget. The workflow is rigid and it's difficult to customize it based in your specific needs. Customer support is good. A little more flexibility will make the product better.

Promised a lot, but not all there

Apr 14, 2017
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Lots of add-ons, more than one support group.

Cons: A lot of items need to be custom built.

Overall: We had the On Demand product, it started out with our data imported 4 times. Then we were blamed for the duplicates. We were promised features, that after setting everything up would now cost extra.

Recommendations to other buyers: Ask more questions before signing up.

It's ok if it's all you can afford

Mar 24, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Having worked extensively in Salesforce, I accepted a job where I would be managing SugarCRM instead. While it's functional enough it isn't as robust tool for sales analysis as Salesforce. I didn't find the reporting intuitive and worse it was rather clunky and didn't provide the dissection of data that I would expect from a CRM.
It is a great tool for a young company learning how best to scale but doesn't offer sufficient reporting and analysis to help scale a growing company.

SugarCRM Review

Mar 24, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We like the service, there just seems to be a lot of bugs with each update. We do appreciate the quick responses from support.

Better than Salesforce

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used Saleforce on another job and when i started with my company I am with now we used Sugar. Boy what a difference. Much easier to use and faster to get reports done¿. Awesome!!! Archie Andrews would be proud!!

Amber's Review

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really enjoy how easy this program works. It makes my job less stressful and i will continue to use this great service!

Keeps Me Organized

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Helps me manage multiple projects and accounts to coordinate efficient workflow from the beginning of the project to the end.

Great Value

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: low price per user. easy to use basic features

Cons: report generating is complicated and gets confusing.

Overall: We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized.

Powerful yet easy to use CRM

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the application . Love the ability as a non-programmer to be able to develop new modules that meet our specific requirements.

We are On-Demand and seem to have issues after upgrades but generally get them resolved.

Affordable with Plenty of Function For All Business Types

Mar 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility and customization.

Cons: Sometimes it is a little too complicated.

Overall: While there are other solutions out there for small businesses that may be easier to use, there isn't much IMO that offers 3rd party integration and nearly endless options for customization and growth. We have happily been using Sugar for over a decade now.

Recommendations to other buyers: Would appreciate a more simple solution for drip campaigns.

Good Value for the Price

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn and easy to configure.

Cons: Has its limitations on configuration and fields that are available.

Overall: I have been using Sugar for about a year. I am the Contract Manager and have set up the Contracts module to meet our needs. I do find that the fields don't always work the way that I would like them to work, but have been able to improvise. Sugar is very easy to use and I was able to set up our contracting module with little help or training.

Sugar review, march 2017

Mar 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I've started using Sugar a few years back. Why can't the engineers at Sugar figure out how to create a way to print an account, email etc?

Vendor Response

by SugarCRM on March 27, 2017

Sean, Thanks for your review. In most browser views, simply hitting "control/command+p" will print any record, and email is print enabled. Are you on the latest version (7.x?) of Sugar Professional or Enterprise? Let me know at mschneider@sugarcrm.com - happy to help. Thanks again for using Sugar! Martin Schneider Head of Product Evangelism, SugarCRM

Sugar CRM Review

Mar 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Sugar is farily cluncky. It is very difficult to import any leads from Zoominfo, and seems to have constant problems.

SugarCRM Review 3/20/2017

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I am a user, not an administrator and I find the tool easy to use. I would say one area that could be improved is the search functionality. It is a little cumbersome and does not allow you to cross-search among different record types.

Great CRM!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this platform. It is easy to use and easy to customize. Customer support is second to none and they help to answer my questions and concerns.

Sugar user for 5 years

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty easy to use, robust mobile app, good reporting.

Cons: Some basic functionality is missing, ie, had to write a custom report/fields to be able to see when the last time a contact was contacted (email, meeting or phone).

Overall: Overall, Sugar has worked pretty well for us. As with most customizable software, it is all about the implementer and getting it set up well. If we had worked to get other areas more integrated, I would rate it higher. We are a smaller company (15 users), and do not have a " Sugar champion" other than the president. Reporting module is easy to use, the mobile app is (now) pretty good. We recently looked at the other major CRM apps, and chose to continue with Sugar. We are making some much needed changes to our Sugar instance, which will help with utilization.

Mostly Good

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: High level of customizability

Cons: Not intuitive to customize, requires many complex steps to set up the way we like it.

Overall: Overall the SugarCRM platform has brought a lot of value to our organization. That being said, the mobile app needs more functionality and needs to be more integrated into the phones. Our organization has a number of traveling sales reps and for them to remember to use the Sugar App to make calls is tough. Also, we were told that when recieving a call the app when propmt the user to automatically log the call once they are off the phone, this does not happen. Last item of frustration is that there is no easy way to import contacts from their phones in the Sugar Platform.

Great CRM for the price. Very flexible

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like the flexibility and ease of customization. Through the developer studio, we have been able to customize Sugar to adapt to our ever changing business needs. The online support is also very good.

SugarCRM beats all others

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything, and an Admin can make a lot of changes to include creating new modules, fields, relationships, and automate workflows WITHOUT coding and keeping it upgrade safe.

Cons: None

Overall: Many robust capabilities, including Quotes, Projects, and a product catalog, and there aren't the hidden costs like Salesforce, etc. Can be integrated with your ERP easily.

Robust CRM that is easy to use and modify

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We found sugar is a reliable CRM that we can use both as on-demand and on-site(our own aws instance). Even though there is a slight learning curve of how to use all of its features, it is perfectly capable of fitting all of our demands.

A good solution for small companies

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use

Cons: customer service is not as fast as we would like.

Overall: We vetted out a few CRMs and settled upon SugarCRM. For a small company, SugarCRM is perfect for us. The ability to archive and set-up new people from email is easy. The CRM allows us to keep better records to ultimately be better communicators to our partners, clients and attendees. Tagging and adding to drop downs is a breeze with our support team partner. We also enjoy working with Highland Solutions on SugarCRM. They have been helpful when we have integrated SugarCRM with our other systems.

Recommendations to other buyers: Think about how you may want to use the software before you pay to use it. Going in with a plan will allow you to mazimize your spend.

Good only small issues

Mar 20, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have all information in one location

Cons: Reports are difficult to create and run

Overall: I like Sugar CRM as a whole. As an admin the only issue I have is that there isn't much step-by-step instructions or help when it comes to building out tabs or extra fields. Also querying reports is not easily done.

SugarCRM Review

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I had never used a CRM program before SugarCRM. Once you use it day in and day out it becomes very easy. YOu then get to focus on all the features that can truly help your business grow and succeed.

Sugar customer service

Mar 20, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: When the program is working, it performs as advertised. If you have an issue, or need assistance, good luck!

SugarCRM Review

Mar 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not nearly as good as I had hoped it would be and not nearly as easily adapted to my business as advertised but it's too much of a pain to change CRM software so we make it work.

Supporting Sales, order tracking, install and setup

Mar 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to use

Cons: did not capture a lot of detail - that is the tough balance - what is too much.

Overall: We use SugarCRM for many parts of our business. Overall it keeps track of a lot of activity and provides visibility into client activity and allow us to report on a weekly basis.

Awesome product for any business.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and API is impressing

Cons: UI is slow for 2017. Need to speed up the response time.

Overall: I have been using SugarCRM for several companies. What stood out to me is the functionality you are getting right out of the box you are getting everything you need for the fraction of competitor's price.

I would rate customer support 6 stars, they are always on top, extremely fast, and even providing you with the solutions for 3rd party applications.

Another big thing is ability easily integrate SugarCRM with your own applications or install custom plugins. API functionality is quite impressive and easy to use, we have done a lot of integrations and automation in our company.

I recommend SugarCRM to everyone who wants to take his/her business to the next level, and actually see what is happening in the organization, and why.

Not struggling anymore

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and always being offered continued education on the use and benefits of the software.

Cons: Sometimes it is overwhelming but that's because there are so many parts and pieces to this software.

Overall: Our company utilizes SugarCRM to track service calls from our client base. We can now refer back to previous calls to monitor equipment efficiency and deficiencies. We can now eliminate the use of a client directory as SUGAR allows us to document all information within the software database. The other huge benefit is we can now automatically dispatch a call directly from the client case we have created. Our technicians receive an email with all information to fill out a service order including a PO number for quick payment. Our help desk has become very streamlined because of SUGAR and we are considering expanding the other options available to departments such as parts and administration. Very pleased with SugarCRM!!

Recommendations to other buyers: Video tutorials

Great CRM solution, Self hosted

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Self Hosted
- Easy Customization
- Customer Service

Cons: Takes longer time than usual to render a page

Overall: SugarCRM is the best CRM solution we have came across. Specially with self hosted options and easy customization makes lot more easier to work with. There are lots of add on available as well to plug and go. Must try CRM software.

Sugar CRM Foresight Sports

Mar 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very Easy to use. It can fill almost every need we need

Cons: Can not fill every need for automation. Many items required manual notes be added

Overall: I had a good experience. I like how customizable items are. Overall everything is good. Some of the automated items could use some work to become more inclusive or customizable. The support portal is a little bit difficult to get responses from.

Recommendations to other buyers: Keep progressing. I like where it is headed

Sugar CRM Review

Mar 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexible, I can create my own modules.

Cons: Not 100% dependable, occasional instability.

Overall: Works well, occasional oddities, occasionally inaccessible. Flexible.Global Search has problems.

Promising CRM that's expensive and poorly executed

Mar 16, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Sugar requires that you have a shared file system, which makes any HA strategy difficult, expensive, and fragile.

The default permissions model in Sugar is everyone can do everything, unless you remove permissions for that specific user or their role. Which is ridiculous, any permission system should be deny by default.

The email module which we use heavily is unreliable. In Feb. of 2015 we discovered that their system was unable to import emails containing emoticons and extended UTF-8 characters. The system simply choked on the emails and imported none of them, which means any team relying on the module to get email will never see those emails. We opened a bug with sugar support. As of today it's still not fixed.

Overall I wouldn't recommend using SugarCRM if you have any other option.

Solid Product

Mar 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's always up.

Cons: Support via email in not my preferred channel.

Overall: Very reliable, Love the auto software update, it makes it easy and one less thing I have to do. :)

Good bang for the buck

Mar 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to enter information

Cons: Difficulty of building custom reports

Overall: I used Sugar CRM for about 4 or 5 years now. It's proven to be a good database that's fairly customizable. The cloud based approach is nice. Creative no custom reports is really where I feel it could be improved. The programming it takes to build the report in the way you want it is cumbersome and difficult for me. Other than that, I really like the product.

Vendor Response

by SugarCRM on March 16, 2017

Bjorn, Thank you for the honest review - FYI - we have a reports module overhaul as top priority for upgrade in 2017, which should address the ease of making customer reports you mentioned. Thanks again - we truly value your feedback! Martin Schneider Head of Product Evangelism, SugarCRM