VMware

VMware AirWatch

4.5 / 5 31 reviews

Who Uses This Software?

Over 20,000 companies trust VMware AirWatch to secure and manage their mobile assets. Our solutions meet the needs of organizations of all sizes and in nearly every industry.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4.33/month
  • Pricing Details
    Please see air-watch.com/pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • VMware
  • www.vmware.com

About VMware AirWatch

VMware AirWatch is the leading enterprise mobility management solution. It integrates with existing enterprise systems, allowing organizations to manage any device from one central console. With leading mobile device, email, identity, application, content and browser management solutions, organization can deploy solutions across any device and use case. VMware AirWatch is a part of VMwares End User Computing group which has 62,000 customers across mobile, desktop, content and identity solutions.


VMware AirWatch Features

  • Automatic Device Recognition
  • Data Management
  • Deployment Management
  • Inventory Management
  • Maintenance Utilities
  • Procurement Management
  • Remote Update / Installation
  • Software Management
  • Synchronization Management
  • Wireless Network Support

VMware AirWatch Reviews Recently Reviewed!


Mobile Device Management Done Right.

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a product that allows you to take total control over enterprise data on mobile devices. You can publish custom applications to your devices only or by job function. you can allow or disallow certain applications to be installed on devices that are considered company devices. you can remote wipe enterprise data from BYOD devices in the event that an employee leaves the company or the device is lost or stolen. You can also set may features on the phone such as requiring a passcode to unlock the phone. What type of wifi networks the phone is allowed to connect to. These things allow you to control the flow of company information going out through your user's mobile devices.

Cons: The product is being evolved into a much bigger vmware workspace one product offering that makes the airwatch functionality much more complex to access and dillutes some of the core features of airwatch.

Overall: Total Mobile Device Management

Best Mobile Solution Platform!!

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: AirWatch is a leader in Gartner quadrant since last couple of years. We are using this AirWatch since long time and it is best in industry.

AirWatch has lot more features, Air-watch inbox, contacts and calendar application gives you best experience on mobile.

Security is major feature and hence air-watch is best till date.

Cons: AirWatch on premises platform is very slow and need lot on intervention to manage all the services, updates.

AirWatch INOBX on Android device has lot of bugs and air-watch is continuously improvising it but still it is very slow.

Overall: AirWatch is most likely product for small firms as well as big. We can manage all our retailer through this solution. This is best for our organization.

Capterra-loader

I love Airwatch

Sep 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For an enterprise MDM, Airwatch is awesome. I love the abilities this gave me to manage the 600 plus smart phones in our fleet. I cold see exactly what users were using data on. I could delete apps that weren't approved. I could add apps that couldn't be added.

Cons: The only con I have is more around the corporate limitations. They set limits that we couldn't change. We did a 400 plus Smart Phone migration, and we were only allowed to delete 25 records every 15 minutes, so you can see how this was a pain.

Overall: I was the Admin and User

Capterra-loader

MDM for enterprise.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to track devices, push notifications and applications, and wipe devices globally. Black listing applications on corporate devices is simple and effective. APIs are easy to work with to meet the company needs.

Cons: There are a lot of bugs with the Secure Content Locker and Browser. Some of the bugs are caused by interference with compliance checks.

Overall: The ability to manage over 10K devices around the globe. We have been able to recover lost devices through the location services available.

AirWatch is a very capable device management platform with all the bells and whistles.

Apr 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PerApp VPN tunneling. Allows Android and IOS devices to send traffic just from certain apps back to the organization. This goes hand in hand with the browser that does the same thing. If Android or IOS supports a MDM feature AirWatch has it.

Cons: Some UI issues, such as opening a new tab constantly so that by the end of a heavy admin session you have 15-20 tabs open.

Finding the task or the permission for a task can be a chore, it is not well laid out.

Overall: MDM platform handling all of our Android / IOS needs between many distinct department needs.

Capterra-loader

Easy to configure

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This application allows our end users to securely access their email as well as our internal wifi network with their smartphones. Very robust and secure and easy to install and configure for end users.

Cons: It would be nice if we lived in a world that didn't require such an application at all, but we do and Airwatch is an outstanding MDM solution.

All of our people hate Airwatch

Jun 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: AirWatch secures our devices and makes it possible for our people to access their email and calendars on the go

Cons: Everyone at my company hates airwatch because it feels "big brother"y and is pretty unstable. It took one person months of support conversations to remove several profiles that the app put on her phone.

Capterra-loader

AirWatch much better than the compitition

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: AirWatch is a great Mobile Device Management (MDM) system. We converted from MaaS360 to AirWatch and have had problems with AirWatch. It does everything we need and the support is great. They will answer a question in a matter of hours.

Cons: The price is a bit higher than we initially wanted to pay but the service is much better than the lower priced product.

Overall: AirWatch allows us to track our devices when they are in the field. If we need to we can wipe or locate a device as long as it is powered on. The wipe will happen as soon as it is powered on. So, if the device has sensitive data and is lost or stolen we can clean it and the data will not be lost.

Well Made MDM solution that integrates with your network

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that they offer the ability to wipe iPhones with the icloud accounts linked to them. It works very well and pretty painless to manage.

Cons: I wish the location services worked a little better. sometimes there are issues with tracking a client due to workarounds with iphone

Mobile devices

Jun 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think AirWatch is very good at:

In the iOS and android devices configuration.

Delivering files to mobile devices

Cons: The upgrade process is very difficult and often generates errors.

Installation of the system is very difficult

Airwatch saves us time but also causes headaches

May 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Airwatch is great to have our company admin be able to handle mass updates with ease. It saves us a lot of resource down time which is the biggest and most important element.

Cons: Airwatch isn't super reliable and has caused some unnecessary downtimes in our department. It has gotten better in the past year but it will still act up occasionally.

Deployed on my work phone

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Airwatch is installed by my work. We have few application install to use. It has been great. It is very secure and can be use any as long as connected to WIFI. I have no issue using the Airwatch Application

Cons: I do not have anything to say negative for this application. I used only for work. So far it has been working without any issue

Overall: It great to monitor and control work device

Powerful but complicated

Apr 05, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Any feature or API that the manufacturer makes is supported here. If you want to lock something down, it can almost certainly be accomplished.

Cons: The sheer volume of features and flexibility can make Airwatch a monstrosity to work with and it's hard to be efficient. The learning curve is pretty steep, especially if you have more than a few different groups of devices with different levels of permissions.

Enforce device restrictions

Jul 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AirWatch allows us to create custom themes and brand the AirWatch console. Assign profiles based on operating system or device ownership type,

Cons: System update is relatively difficult we have I done by a certified engineer directly from the software vendor or partner.

Does what it supposed to do.

Jul 20, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Decent application for MDM solution. Very robust. Can meter data usage on mobile devices and several other unique options. Sometimes to robust........

Cons: Updates to both application and console can sometimes lead to a very confused and frustrated admin.

Should give option to opt into update

Manage over 900+ iOS devices for a major company.

Oct 16, 2015
3/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Great interface, easy to follow. Can handle the needs of almost every mobile platform including systems (Mac / PC / Linux) Easy to follow Dashboards with nifty overviews.

Cons: Support is awful. Often times you will get the agent asking you obvious troubleshooting questions and typical unsure of run-around. Their CS is a Zendesk backend / Typical outsourced Frontend.

Recommendations to other buyers: Get an instructor led training in your quote. Fly a specialist to evaluate your environment before hand and help plan.

Enterprise App Store

Aug 03, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best suited for customers who want manage mobile devices and computers.

Cons: Access control for app requires VMware Identity Manager, AirWatch and WorkspaceONE. The console is very difficult to use.

Makes Managing Mobile Devices A Lot Easier

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We are an iPhone heavy workplace and being able to have a MDM (Mobile Device Management) that can control all our iPhones, push apps and policies, and be able to track devices is incredibly helpful.

Cons: Because of our agencies push to be as cloud based as possible, we have since moved to using Microsoft Intune as our MDM. The reason we moved to Intune was because of Airwatch's only real downside for an agency wanting to be cloud based, it had to have an on-premise server to communicate with.

Great MDM for Android

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great MDM. Great management for our agency phones. Remote wipe, GPS Tracking, app deploy, and profile pushes.

Cons: The MDM is a little limited for certain andoirds devices an iPhones. Can't run a compare report for active sync connections

Capterra-loader

An answer for Microsoft Intune

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile apps are just not the future, it's the present now. I have administer other Mobile Device Management platforms before and this one is quite good. We can monitor the three main platforms, Apple, Android and MW 10 Mobile. There is also a On-Premise version. Basically you can Manage all your Mobile Platform using this tool.

Cons: Not the cheapest, but I don't think any VMWare administrator has ever worried for the money, just saying... Nothing bad to say about this software.

Overall: Control over the mobile Infrastructure. This is getting bigger and bigger,

Best MDM solution!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best mobile device management solution by VMware Airwatch. You can easly install the application on your mobile Android/iOS devices. You can manage easly your devices with your company policies and it has a great GUI.

Cons: There are couple unstable processes with PerApp VPN between Horizon View Desktops. It can be solved by support.

Company use it to secure employee's cell phone.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allow administrator to push out policy / settings / apps to help maintain all the devices in compliance.

Cons: The device enrollment and single-sign-on sometimes is difficult to setup at the first time. Re-enroll devices is require if the user switch to a different device.

Premium MDM

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of features and it does exactly what it's supposed too

Cons: Enrollment is a little difficult, but that could be the configuration.

Feb 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
2 / 5
Value for Money

Amazing MDM and Device Management

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: During Deployment I was able to setup policies from scratch for multiple OS's under an hour, and have them pushed to clients. There are so many great features. As you get more complex the setup will take some more knowledge, but everything is available on their training website! My advice, read the PDF's!

Crap customer Service

Apr 06, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: THe product was ok, however when i try to get support, nobody ever answers the phone.

Pricing is also all over the map, first year was cheap, the next my price jumped by 80%.

Stay away from this product, since VMware acquisition , everything has gone down hill

Airwatch is the best one out there right now

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Full management suite, the ability to reset mobile device pin's is worth the entire cost of the software. The configuration options and integration with other systems are endless and phenomenal. Some things seem a bit oddly laid out but overall, it is great.

Great MDM

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We love this tool. It requires everything we need for any BYOD to be compliant. It also has a great admin console that allows our help desk techs to troubleshoot easily with users when their corporate e-mail is not working properly.

Excellent MDM

Jun 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use MDM and easy to deploy in the environment

Tons of GPO like functionality to ensure compliance

Cons: It's per device and a subscription service so it can get expensive

no way to install the software remotely, need to depend on user

Better than most

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ive tried both Meraki and AirWatch. Airwatch by far wins between the two. Looking forward to seeing furture updates

Jan 11, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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