Future Solutions Media

Reputation Management

5 / 5 28 reviews

Who Uses This Software?

We serve anyone and everyone. Our products and services cater to small and medium size businesses around the USA. We help doctors, lawyers, contractors, restaurants, and many other industries.


Average Ratings

28 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    Our ORM Software starts at $50 per month, we have add-on services as well.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours

Vendor Details

  • Future Solutions Media
  • www.futuresolutionsmedia.com/
  • Founded 2011
  • United States

About Reputation Management

Reputation Monitoring for small & medium businesses to help you gain control of your online presence including reviews & social media.


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Reputation Management Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Reputation Management Reviews

Impressive Work

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Developer friendly API and easy to use dashboard.

Cons: More expensive than other options available.

Overall: I have been in the industry for a few years and was very skeptical of their claims. After a few weeks all of my doubts were totally removed, now I understand why this software works so well. The team we worked with had us covered from the beginning, there were no hassles or delays. They also did not try to upsell us on anything right after either. I think the owner has done a great job with the whole process and thus far we are very happy to provide referrals in the future.

Recommendations to other buyers: You get what you spend, if you want the bells and whistles of luxury automation and the highest aesthetics you have to pay for it.

Human Hacking Field Guide

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I think the analytics are the best and most insightful.

Cons: Setup time took longer than expected

Overall: After I got off the phone with the sales rep here, I knew I had found the right company. They offered valuable insights and gave me a wonderful evaluation of my situation which really impressed me. The analytics on multi location business is absolutely fantastic. The ability to dissect and look at segmented data exactly the way we want it displayed was crucial in our decision to move forward. We had some pricing issues at first but was able to resolve them and get what we wanted.

Recommendations to other buyers: Be sure to find a company that knows what they are doing, I am glad we moved forward here but I can imagine it would be a nightmare in some situations.

Keep this on the DL

Sep 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Highly organized unit, very aesthetic dashboard.

Cons: Their sales coordinator will fly to you if you are not screaming and raving about them.

Overall: I do not enjoying this, spreading the word about a software that is making us a fortune. I have wanted to keep this on the low for as long as possible. Our rep finally convinced us when they had flew in town and persuaded us to get on here to say something. What can I say, it is worth its weight in gold, salt and probably dopamine too considering how happy we are. If you need a program that works well without ridiculous excuses here you go, you are welcome.

Recommendations to other buyers: Put on the brakes and pitch this to your boss asap.

Customer Service Champions

Sep 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Highly effective software. Really amazing customer service, very professional and focused.

Cons: They can be stubborn in a good way. They know the industry way better than we do.

Overall: At first our experience was not so stellar. We signed into a 6 month contract and wondered what we had just bought into. We were going back and forth about what we should be doing and how the software should be operating. They let us have our way initially which did not work, then we let them try their way and immediately we saw what we had wanted all along. At the end of the day we are so impressed with their patience and customer service.

Recommendations to other buyers: Make sure you do your research first. ORM has many great options but if you want the best, I think you have found it.

Slam Dunk Software

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Professionals on the other end that really know what they are doing.

Cons: Custom integration costs extra, if the CRM is not in the Zapier network.

Overall: They have a beautiful presentation that blew us away, we signed the same day and have not looked back since. The proposal was organized and met every criteria our organization wanted, the integration specialist we worked with at Future Solutions made it easy for us to get started right away. We have not touched the system in a few weeks, it runs without direction from us. Rather than spending hours looking for all the reviews, we get to spend more time responding to customers and problem solving.

Recommendations to other buyers: The juice is worth the squeeze, with all the new reviews we have seen a nice boost in business. Our competitors are wondering what the heck just happened.

Online Reputation Scientists

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The free consulting that comes with the software is valuable

Cons: Nothing I would change.

Overall: These guys mean business. They made a few promises about how many reviews we could expect for every hundred requests the software sent out that I thought was impossible. They worked and worked until we hit those numbers in month number four. We gave them full autonomy of our campaign and it worked out very well for us. They have always returned our calls promptly and are always a pleasure to work with.

Recommendations to other buyers: I would recommend allowing them to create a custom reputation strategy and working really hard on it.

ORM SaaS that works

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Best lead gen ROI we have ever seen with our Review Marketing Campaign.

Cons: Integration took a few days, but was well worth it.

Overall: I had my doubts at first, I was reading some of these reviews wondering how everyone could be this satisfied. During my initial consultation I was told that within a few short months I would also be writing a glowing review. My experience has been glowing, hence my words of praise. We got started about 5 months ago and have been crushing our review goals for the year.

Recommendations to other buyers: Let them do the integration for you, they are not going to steal your customer data.

Best of the Best

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Saves hours and hours of time. Easy to get plugged in.

Cons: They have a 6 month contract to start, I prefer month to month.

Overall: Before I became familiar with this software, I would manually have to do multiple checks on several websites for many business locations. Now everything is in a convenient dashboard so I can get straight to the meat of my work. I save hours every day on tedious tasks and have so much more time to provide better customer service and focus on content for other projects.

Recommendations to other buyers: I would absolutely recommend this team of professionals. If you are searching for people who know what they are doing, you will be well taken care of.

Wonderful Consulting

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Tons of reviews. Automated from our customer database.

Cons: 3x the cost but 100x the results.

Overall: We were working with another software company for about 2 years and were really getting slow results from them. After switching to Future Solutions we immediately saw a big difference as only were they very hands on with our integration. When we were once uploading lists it is now automated. Before we got a handful of reviews each month, now we are getting new reviews every day. I wish we would have made the switch a long time ago.

Recommendations to other buyers: My advice would be to immediately give them a call to have them evaluate your protocol. Once we discovered our protocol was not up to par, they taught us the proper methods and everything changed.

Reputation Galore

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Inexpensive, detailed, automated.

Cons: I cannot complain about anything.

Overall: We have been showered in new reviews since starting with Future Solutions, they are impeccable and so is their software. Not a month has gone by where we are absolutely delighted to see a receipt. It is an absolutely bargain considering all the new business.

Recommendations to other buyers: Be sure to use all the aspects it has, there are many features that we did not use at first. I would advise asking for help or making sure that each component is setup properly.

Fast and Furious

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Aesthetically pleasing to use and operate.

Cons: Nope.

Overall: Our time working with Future Solutions has been fast and furious. They got us setup and BAM! Tons of reviews each and every week, exactly what the doctor ordered. The software is unique and fun to use, I am very fond of using it.

Recommendations to other buyers: Do yourself a favor and give these professionals a call. I am not even being paid to say this, full disclosure.

Robust Software

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The consistency and the ease of use.

Cons: It has a lot of buttons.

Overall: While I can¿t speak about their services, I can say the software is tip top. While other softwares have not been so extraordinary, this one has proven its worth over and over again. Each month they deliver for us in a manner that has really allowed substantial growth.

Recommendations to other buyers: Yeah, get this software as soon as possible and get on with your life. This is the end game for online reputation management.

Good for small businesses

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the CRM integration, it makes life easy. They are always available to jump on the phone about bad reviews that occasionally pop up.

Cons: They charge extra for removal services, but it is worth it.

Overall: We have spent years trying to figure out what Future Solutions figured out in a few weeks. Our boss is thrilled which is a huge victory in our department, digital marketing always gets the brunt of things. We get exactly what we want out of this software and then come, they have been extremely pleasant to work with.

Recommendations to other buyers: Like anything do your homework, get a demo and try to negotiate down the price. We were able to get a small discount by looking for an affiliate and saying we were referred. (gulp)

No Brainer

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They are constantly on top of everything and very affordable.

Cons: N/A at this time.

Overall: Since we signed on, we have experienced nothing but professional and courteous service. The software has been tremendously helpful with our reviews and we have really been thrilled with all the results. They also respond to all our reviews and attempt to remove the bad ones that come in. All in all, its been a great success.

Recommendations to other buyers: Nothing is more important that providing outstanding customer service, this software will help identify areas of improvement and other tactical information to help you strive. My advice would be to listen to your customers.

Pro Review Suite

Aug 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very experienced with Online Reputation. Software works very well.

Cons: None.

Overall: It has been such a pleasure getting to know Future Solutions and their team. Their reporting has not only proved their software to be effective, but it makes our department look great in our biweekly meetings. They have gone above and beyond for us in terms of consulting strategy and customized campaigns.

Recommendations to other buyers: Consider yourself an amateur when it comes to Online Reputation, trust their recommended strategies and give the software the best access to your customer data.

ORM Software Heaven

Aug 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Results are seen very quickly. Inexpensive compared to other competing companies.

Cons: None.

Overall: I feel as though a very heavy load was taken off my shoulders and onto Future Solutions. They have done such a marvelous job working us with and our own internal processes. Not only do I no longer have to worry about our Reputation Management, it is doing very well without me!

Recommendations to other buyers: If you are looking up reviews for software then you are already off to a great start. Just be sure to pick something that fits like a glove.

AutoPiloted Customer Reviews

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The free consulting. The integrative dashboard that shows me all the data.

Cons: None.

Overall: The whole process was very painless. Found them here, signed up the next day and within a week everything was set up. We don¿t have to touch a thing, the software runs by itself and we get to reap all the rewards. Our rep Nicole is very friendly and likes to check in from time to time with recommendations, really top notch.

Recommendations to other buyers: I would highly recommend that you do your research, because at first we made a big mistake hiring a developer to try to make custom software and it did not work out very well.

Game-Changing Software

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: More exposure online. Easy to setup.

Cons: Tough to make changes, but the customer support is great

Overall: Having used many different softwares for various business purposes, I really love the way that this one has been put together. Reviews were scarce before implementing this into our daily model, now they come in like a flood that brings in even more business.

Recommendations to other buyers: I would recommend this software in a heartbeat, they do an amazing job making sure that everything is setup and you don¿t have to worry about spending too much time on any one thing.

Giant Easy Button

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support, the easy interface, the reporting.

Cons: N/A

Overall: This software has made our lives so much easier, the incoming reviews and reporting really make me look good. Getting everything setup took a day or so, but after it was set up properly it runs on autopilot. Easily one of the best decisions we have made thus far.

Recommendations to other buyers: If you use other software like CRM to manage your contacts, make sure the ORM software you pick out will integrate with it so you don¿t have to do things separately. The whole process should be automated.

Our Secret Weapon

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works fast, provides great notifications

Cons: Provides too many notifications about listings vs reviews.

Overall: We found Curtis and his team on Yelp-Sucks.com, after getting some nasty reviews about our business. When they first told me that getting new reviews was more important than getting rid of the bad ones, I laughed. Now I understand what he meant and am so glad we decided to pull the trigger.

Recommendations to other buyers: We opted not to do their listing service, as we went with another company. I wished I would have done my listings with Future Solutions too, having it in one place is worth the extra 5 bucks we saved.

Reputation Software for dummies

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They help us mitigate potentially devastating situations.

Cons: They are not cheap.

Overall: So far they have always been honest and transparent when it comes to results. We have been nothing less than completely satisfied throughout our review campaign. They are very professional, diligent and will always go out of their way to accommodate us. We aren¿t the easiest client they have, so this review comes hard earned. We have referred them many times.

Recommendations to other buyers: Do not try to flag the reviews yourself, pay for the addon service and have them do it. It will save you lots of headache and you will sleep better.

Good Team of people

Jul 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and we have seen a big increase in business.

Cons: Takes a few weeks to really become effective.

Overall: We transitioned from a reverse seo campaign, trying to hide our yelp page on the second page of google ¿ to wishing the entire world was reading our yelp reviews. We were successfully able to implement their software with every transaction, which has really made our life easier. Now we get to focus on other things.

Recommendations to other buyers: Take the time to figure out how to make this work with your company, or ask them to do it for you. It is worth all the effort.

Dependable Software

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Inexpensive, Dedicated Service Team

Cons: none, other than it is not free.

Overall: I found Future Solutions on a reputation forum after I had gotten a bad review online. I was trying to have it removed and had not even considered using software to generate new reviews. After the demo we signed up and we get lots of incoming reviews each and every week. They are always sending updates to let us know about our reviews and listings.

Recommendations to other buyers: Really great if you have over 100 transactions a week.

Reputation Champions

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Experience in Reputation Management

Cons: Expensive

Overall: Future Solutions makes me look good, and I like to look good. At the end of the month clients are always barking about results, and these guys are able to get lots of results in regards to consistent reviews each month. Curtis in particular will spend hours personalizing a customer experience on my behalf to make sure they are thoroughly satisfied.

Recommendations to other buyers: Even if you don¿t use their software, hire them for consulting. You won¿t regret it.

Great Reputation Consultants

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A+ Customer Support

Cons: None

Overall: After hiring over 20+ ¿Reputation Management¿ companies, I finally discovered Future Solutions Media. Immediately we noticed a difference in our online presence and have been a happy customer ever since. They provide really great video¿s for customizing the software which I have found invaluable.

Recommendations to other buyers: Make sure you get a free demo of any software before committing to it.

Company that performs

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lots of results.

Cons: Little more expensive than other software

Overall: Our firm manages hundreds of locations and this software really helps make things more manageable. The reporting and analytics aspect is really great as our clients always want to know what¿s going on with their reviews. Curtis will always make sure that we are getting results, which we love.

Recommendations to other buyers: For those who don¿t have a background in marketing, you will absolutely want these guys on your team.

Love Future Solutions

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how fast they are on top of negative reviews

Cons: It takes about an hour to get an email response.

Overall: We have always struggled with our Online Reputation until we hired Future Solutions. They really turned things around for us and within a much faster time period than I thought was possible. They really go above and beyond to make sure we are happy.

Recommendations to other buyers: If you have lots of bad reviews, I don¿t think there is a better choice out there.

Easy to use Reputation Software

Jun 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, New Reviews

Cons: None

Overall: It¿s been a pleasure working with Curtis and his team, they are always available anytime we have questions about specific reviews and how to manage them. The software is easy to use and has really been a turning point for us, so far so good.

Recommendations to other buyers: I would go through their tutorial videos as the software has a lot of meat to it. It will do the simple stuff but it can also get pretty complex.