--- title: "Eckoh Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eckoh Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/150574/Omni-Channel-Customer-Engagement/" page_type: "product" language: "en" --- # Eckoh Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eckoh ## What is Eckoh? Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media, and Workflow. ## What is Eckoh used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eckoh?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eckoh.com/&name=Eckoh) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eckoh 4.0 (2) VS. [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.7 (14,505) Value For Money 0.0 (0) Value For Money 4.5 (9,896) Customer Service 4.5 (2) Customer Service 4.6 (9,652) ## Eckoh alternatives [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,462)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,098)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) Highest Rated [Notion](https://www.capterra.com/p/186596/Notion/) [4.7 (2,806)](https://www.capterra.com/p/186596/Notion/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186596/Notion/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Eckoh Overview ### What company size and specific industries is Eckoh built for? Eckoh is designed for UK and EU businesses of any size that communicate with customers by email, especially organizations managing more than one email address or contact form. It suits companies in any industry that handle customer inquiries through email-based contact channels. Features and Usability ### What are the key features of Eckoh? Eckoh includes IVR for call handling, routing, and queue management, plus alerts and escalation for service workflows. It also offers live chat, email monitoring, mass texting, customer database tools, calendar management, knowledge base management, and surveys and feedback for customer communication and support operations. Getting Started and Support ### What training and onboarding options does Eckoh offer? Eckoh provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Eckoh offer? Eckoh provides 24/7 live rep and chat support. Users can reach support at any time through these channels, with live help available for urgent issues and chat for quicker questions. ## Features AI summary Based on 13,683 Workflow Management reviews Capterra reviewers most often point to these workflow management features as key buying priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Eckoh focuses on other workflow-related capabilities in its offering. Based on the available coverage data, the product delivers a different set of functions rather than the reviewer-prioritized features listed above, giving teams a way to manage operational work through its core platform capabilities and helping businesses support day-to-day process coordination. Calendar Management Track and manage schedules and meetings via an integrated calendar Email Monitoring Ability to oversee and optimize the operations of a mail server Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Routing Plan daily routes to optimize employee scheduling and provide directions Eckoh 4 features ### All Features - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Routing: Plan daily routes to optimize employee scheduling and provide directions --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JN Jennifer N. Operations Improvement Manager ### "K2C's Social Media monitoring and engagement tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 20, 2016 On the whole the Social Media monitoring and engagement tool is really good. It is very easy to use and navigate. The live chat function is great for support and the customer service we receive from K2C is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Carl B. Project Liaison Officer ### "Engagor - Smooth transition of all our accounts across to Engagor when we switched over." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 11, 2016 Pros; - Hands on assistance from Ross when we switched across - Full training provided - Custom Smart Folders - Fantastic levels of insight and Performance Cons; - Filtering aspect is overly complicated and doesn't always present the results we are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.