Klick2Contact EU

Omni-Channel Customer Engagement


4 / 5
2 reviews

Who Uses This Software?

Any company that uses a website - we work with travel, finance, Govt, automobile, e-commerce, retail


Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Klick2Contact EU
  • www.klick2contact.com/
  • Founded 2011
  • United Kingdom

About Omni-Channel Customer Engagement

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.


Omni-Channel Customer Engagement Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Omni-Channel Customer Engagement Reviews


Engagor - Smooth transition of all our accounts across to Engagor when we switched over.

May 11, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros;

- Hands on assistance from Ross when we switched across

- Full training provided

- Custom Smart Folders

- Fantastic levels of insight and Performance

Cons;

- Filtering aspect is overly complicated and doesn't always present the results we are looking for.

K2C's Social Media monitoring and engagement tool

May 20, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: On the whole the Social Media monitoring and engagement tool is really good. It is very easy to use and navigate. The live chat function is great for support and the customer service we receive from K2C is excellent.