--- title: "Eckoh Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eckoh Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/150574/Omni-Channel-Customer-Engagement/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Eckoh Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eckoh ## What is Eckoh? Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media, and Workflow. ## What is Eckoh used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eckoh?[Manage this product listing](https://www.g2.com/products/eckoh/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eckoh 4.0 (2) VS. [4.6 (5,319)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.7 (912) Value For Money 0.0 (0) Value For Money 4.5 (831) Customer Service 4.5 (2) Customer Service 4.6 (851) ## Eckoh alternatives Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Eckoh Overview ### What company size and specific industries is Eckoh built for? Eckoh is designed for businesses in the UK or EU that communicate with customers by email, especially organizations with multiple email addresses or contact forms. It is suited to companies of any size across sectors that handle customer inquiries through these channels. Features and Usability ### What are the key features of Eckoh? Eckoh offers IVR for automated call handling, plus routing and queue management for directing customer interactions. It also includes live chat, email monitoring, and mass texting for omnichannel communication, along with customer database tools, knowledge base management, alerts and escalation, calendar management, and surveys and feedback. Getting Started and Support ### What training and onboarding options does Eckoh offer? Eckoh provides in person training, live online sessions, webinars, and documentation for teams getting started. In person training and live online sessions support guided setup, webinars can cover product overviews or feature updates, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Eckoh offer? Eckoh provides 24/7 live rep support and chat for customer assistance. These channels give users direct access to help at any time. No reviewer feedback is available about support quality, response times, or common support frustrations. ## Features AI summary Based on 13,904 Workflow Management reviews Capterra reviewers point to the following as the workflow management features buyers value most: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Eckoh is positioned around other workflow-related capabilities in its feature set rather than these commonly prioritized workflow management functions. Its available product coverage data does not list the leading reviewer-prioritized features above, so buyers may need to review its included tools more closely against their operational needs. This kind of feature check helps businesses match software to day-to-day process requirements, giving teams clearer visibility into whether a product fits their working style and goals. Calendar Management Track and manage schedules and meetings via an integrated calendar Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Email Monitoring Ability to oversee and optimize the operations of a mail server Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Routing Plan daily routes to optimize employee scheduling and provide directions Eckoh 5 features ### All Features - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Routing: Plan daily routes to optimize employee scheduling and provide directions --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JN Jennifer N. Operations Improvement Manager ### "K2C's Social Media monitoring and engagement tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 20, 2016 On the whole the Social Media monitoring and engagement tool is really good. It is very easy to use and navigate. The live chat function is great for support and the customer service we receive from K2C is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Carl B. Project Liaison Officer ### "Engagor - Smooth transition of all our accounts across to Engagor when we switched over." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 11, 2016 Pros; - Hands on assistance from Ross when we switched across - Full training provided - Custom Smart Folders - Fantastic levels of insight and Performance Cons; - Filtering aspect is overly complicated and doesn't always present the results we are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.