# Fusion Framework System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fusion Framework System Software - reviews, pricing plans, popular comparisons to other Risk Management products and more. Source: https://www.capterra.com/p/150583/Fusion --- # Fusion Framework System Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fusion Framework System ## What is Fusion Framework System? The Fusion Framework® System helps organizations analyze risk and proactively manage how it impacts your ability to deliver critical products and services. Users can map relationships between risks across your processes, sites, systems, and third parties. Fusion’s platform enables you to connect your team with the risk insights they need, identify threats, and make things right before they escalate. ## What is Fusion Framework System used for? [Risk Management](https://www.capterra.com/risk-management-software/)[Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Integrated Risk Management](https://www.capterra.com/integrated-risk-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 88% Neutral 12% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fusion Framework System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.fusionrm.com/&name=Fusion Framework System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion Framework System 4.5 (51) VS. [4.4 (3,009)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price Contact vendor Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (51) Ease Of Use 4.2 (208) Value For Money 4.1 (47) Value For Money 4.2 (194) Customer Service 4.3 (49) Customer Service 4.3 (202) ## Fusion Framework System alternatives [4.5 (534)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (354)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150583/Fusion/alternatives/) ## FAQs about Fusion Framework System Overview ### Which roles and teams benefit most from Fusion Framework System? Fusion Framework System is most used by business continuity, disaster recovery, and resilience teams that manage risk assessments, response plans, and recovery workflows. Risk managers, GRC leaders, and IT operational risk directors use it to centralize compliance, testing, and third-party oversight, while executives monitor resilience readiness and program performance. Answer based on 51 reviews Overview ### What company size and industries is Fusion Framework System built for? Fusion Framework System is built mainly for enterprises, which account for 78% of reviewers, with financial services leading at 18%. It also serves midsize businesses at 16% and small businesses at 6%, with strong adoption across insurance at 14%, banking at 12%, plus technology service providers, manufacturing, and retail. Answer based on 51 reviews Features and Usability ### What are the key features of Fusion Framework System? Fusion Framework System includes core risk management, incident management, and compliance management features, plus dashboards, customizable reports, and data visualization that reviewers frequently mention. Differentiating capabilities include configurable workflow, role-based access controls, and API integrations, which support business continuity, disaster recovery, vendor management, and cross-functional data mapping. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Fusion Framework System integrate with? Fusion Framework System integrates with ServiceNow, Salesforce Sales Cloud, Boomi, MuleSoft Anypoint Platform, Everbridge Mass Notification, OnSolve Platform, xMatters, AlertMedia, SecurityScorecard, Argos Risk, and Supply Wisdom. These integrations cover service management, CRM, automation, and mass notification platforms. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Fusion Framework System offer? Fusion Framework System provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars present scheduled training sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 5 reviews Getting Started and Support ### What customer support options does Fusion Framework System offer, and how do users rate the experience? Fusion Framework System offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive and effective at solving issues, but some report limited training, a rigid support model, premature ticket closure, and added costs or fuel hours for enhancements and deeper guidance. Answer based on 17 reviews Security ### How does Fusion Framework System handle data security and access control? Fusion Framework System uses role-based access control, limited-access permissions for different associate levels, and security settings at the field level, permission-group level, and profile level. Administrators generally find it easy to manage, but permissions can be tricky, training can take time, and some reviewers note user accounts cannot be deleted. Answer based on 10 reviews Features and Usability ### How easy is Fusion Framework System to use? Fusion Framework System feels easy to navigate for many teams once it is set up, but learning it takes time. Administrators and business continuity teams often like the flexible configuration, clear interface, and customization, while infrequent users may find permissions, module relationships, and advanced setup harder to understand. Answer based on 19 reviews Features and Usability ### How well does Fusion Framework System handle reporting and dashboards? Fusion Framework System supports useful dashboards and report building for many risk, audit, and continuity teams, but reporting depth varies. Many users like the visibility, guided workflows, and on-screen reporting, while some enterprise users find large reports, chart exports, print formatting, and Conga-based document reporting harder to manage. Answer based on 19 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 4.3 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Risk Reporting 4.0 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Reporting of risks associated with specific actions, events, or entities Risk Assessment 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Risk Scoring 3.8 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Assess and score risks using risk matrices Alerts/Notifications 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Fusion Framework System 71 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Define and maintain business rules that determine workflow capabilities and criteria Provides a channel for team members to share media files, communicate, and work together Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Track, store, and access client contracts or licenses Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Ensure internal objectives and compliance with policies are met Oversee people and resources to carry out an investigation Identify and respond to unexpected problems or failures (ie. "negative events") Manage incidents related to outages or breaches in functionality of IT systems Manage risks related to IT systems Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Manage risk that occurs from systems failure or inadequate processes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Identify, monitor, and assess risks to brands Planning and managing of resources and procedures to mitigate the impact of events and incidents Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (51) 4.4 Based on 51 reviews ## Pricing Value for money 4.1 (47) ### Starting price Free trial available Value for money 4.1 (47) 4.1 Based on 47 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ MuleSoft Anypoint Platform](https://www.capterra.com/p/275022/Anypoint-Platform/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Boomi](https://www.capterra.com/p/5520/Boomi/)[ AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[ xMatters](https://www.capterra.com/p/116750/xMatters/)[ Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[ SecurityScorecard](https://www.capterra.com/p/172806/SecurityScorecard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (49) 4.3 Based on 49 reviews ## User reviews Overall rating 4.5 Based on 51 reviews Filter by rating 5(29) 4(16) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent DM David M. Owner Health, Wellness and Fitness ### "Updated Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 25, 2025 This was a good and well-intended program, but it did not fit with the way my practice was being run. Pros At the time I used it, it was a good program in terms of utility and price. It was easy to use and work with Cons Biggest issue I had with this was program customizing it. I could not make it work with the way things were set up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZN Zalman N. Operations Manager at MCA Track and GoACH Information Technology and Services ### "Fusion Framework System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2025 Pros Fusion Framework System allowed us to centralize risk management, business continuity, and compliance within a single platform. Its modular approach and flexibility are particularly valuable in complex IT environments. Cons Because of the platform’s extensive capabilities, the training phase for new users can be longer—especially when it comes to advanced governance modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2025 Thank you for sharing your experience with Fusion! We're glad to hear that the platform’s flexibility and modular design have helped you centralize risk, continuity, and compliance efforts. We also appreciate your note about the learning curve. We’re focused on improving onboarding and training to help new users ramp up more quickly. Thanks again for your thoughtful feedback and for being part of the Fusion community! AU Anonymous User sviluppatore Internet ### "Buona esperienza" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2025 Pros Fusion Framework System unifica continuità operativa, gestione del rischio e automazione, con dashboard intuitive, simulazioni e conformità per resilienza ottimale. Cons Non ho trovato alcun svantaggio, è un applicazione davvero ben fatta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OJ Okeya J. ITDS Telecommunications ### "Software system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 12, 2025 Pros This software system helps moves important information quickly and effectively. Cons I have not found an issue with this software yet. Updates are easy with options to set it for a later time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jon S. Business Continuity Analyst Financial Services ### "Fusion Framework review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 I have used this system for almost 8 years with several different employers and I find it to be a very good BCMS with flexibility to fit most organizations. Pros I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps. Cons It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data. Reasons for choosing Fusion Framework System Unknown at current company. This was purchased and implemented before my time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2024 Thank you for your review! It is great that you have been able to leverage so much of the Fusion Framework System for so many years. We will be sure to share this with our team. Greg D. Sr. Director, Operational Risk and Strategy Food & Beverages ### "Strong Business Continuity and Resilience Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2024 We have been partners with Fusion since 2017 and have used the product quite extensively. They are a passionate organization that wants to see their clients be successful and resilient. They have been great to work with. Pros The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness. Cons Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive. Alternatives considered [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Reasons for choosing Fusion Framework System We could tell that Fusion was a leader in the business continuity software industry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2024 Thank you for your review! We are happy to hear that you find the Fusion Framework system easy to use and update. We will be sure to share your positive feedback about the integrations with our team. MR Marrocchio R. Una piacevole evoluzione Newspapers ### "Da sempre ai vertici della professionalità" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2023 Un software gestito da una grande azienda che negli anni ha dimostrato di essere capace di evolversi continuamente senza sbagliare un colpo. Esiste da tanto ma è sempre efficace ai massimi livelli Pros Semplice, snello ed efficace in ogni suo aspetto Cons Assolutamente nulla di rilevante da segnalare, ormai è un software collaudato in ogni aspetto Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kevin J. BC Specialist Banking ### "Expensive product with lots of hidden caveats." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 16, 2022 If you go with base package, then load your data and go from there, you will have a better chance of success. Like all software packages, the Devil is in the details. If you want a bespoke solution then do not buy a package that limits your ability to customize it to the UI or the limitations of ANOTHER 3rd party (Salesforce) which is an independent company that creates issues on "who" to even talk to. Pros It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas. Cons Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event. Reasons for choosing Fusion Framework System FRM was chosen due to the consultant company (Deloitte) and Gartner's recommendations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Micah P. Business Continuity Risk Manager Financial Services ### "Fusion - Exceptional Customizable Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2022 Pros The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system. Cons It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Thank you for your review! It is great that you are leveraging the customization of the platform. We also appreciate your feedback on tracking changes. We will be sure to share this with our team. RN Rajiv N. Information Security and Physical Security Continuity Senior Manager Professional Training & Coaching ### "Fusion Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 11, 2022 Good tool - well configurable and scalable Pros Easy to configure, scalable and versatile Cons Notification setup - took us 6 months to reach consensus for notification Reasons for choosing Fusion Framework System Functionalities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150583/Fusion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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