# Fusion Framework System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion Framework System the right Risk Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150583/Fusion/reviews --- Fusion Framework System 4.5 (51) [View alternatives](https://www.capterra.com/p/150583/Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fusion Framework System Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews ZN Zalman N Operations Manager at MCA Track and GoACHInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Its modular approach and flexibility are particularly valuable in complex IT environments.“ November 12, 2025 Greg D Sr. Director, Operational Risk and StrategyFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “Also, with Salesforce, additional seat licenses can be expensive.“ May 22, 2024 Greg D Sr. Director, Operational Risk and StrategyFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “The platform is very reliable and stable.“ May 22, 2024 KJ Kevin J BC SpecialistBanking, 10,001+ employeesUsed the software for: 1-2 years. “Like all software packages, the Devil is in the details. If you want a bespoke solution then do not buy a package that limits your ability to customize it to the UI or the limitations of ANOTHER 3rd party (Salesforce) which is an independent company that creates issues on "who" to even talk to.“ October 16, 2022 TW Trent W ConsultantUtilities, Self-employedUsed the software for: More than 2 years. “The biggest thing we are solving with Fusion is gap analysis for risk and security for the most critical functions and assets for the company.“ November 1, 2021 KJ Kevin J BC SpecialistBanking, 10,001+ employeesUsed the software for: 1-2 years. “It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event. “ October 16, 2022 Alex G Business Continuation AdvisorFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. “ October 26, 2021 AG Aditya G Lead Cyber SecurityFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “Bulk upload is still a tedious task, we had write a application using it's apis for bulk upload to ease of the work load.“ May 31, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg D. Sr. Director, Operational Risk and Strategy Food & Beverages Used the software for: 2+ years ### "Strong Business Continuity and Resilience Platform" May 22, 2024 5.0 We have been partners with Fusion since 2017 and have used the product quite extensively. They are a passionate organization that wants to see their clients be successful and resilient. They have been great to work with. Pros The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness. Cons Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive. Alternatives considered [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Reason for choosing Fusion Framework System We could tell that Fusion was a leader in the business continuity software industry. Review Source Response from Fusion Risk Management June 5, 2024 Thank you for your review! We are happy to hear that you find the Fusion Framework system easy to use and update. We will be sure to share your positive feedback about the integrations with our team. EB Ed B. Executive Director BCP Insurance Used the software for: 1-2 years ### "Fusion Framework System, by Ed Brown" January 31, 2020 5.0 Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation. Pros I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object. Cons I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing Fusion Framework System Assurance was a close choices. Fusion had all the capabilities I wanted; was a little cheaper than others and their support model, according to other Fusion users I know, was really good. Review Source KJ Kevin J. BC Specialist Banking Used the software for: 1-2 years ### "Expensive product with lots of hidden caveats." October 16, 2022 3.0 If you go with base package, then load your data and go from there, you will have a better chance of success. Like all software packages, the Devil is in the details. If you want a bespoke solution then do not buy a package that limits your ability to customize it to the UI or the limitations of ANOTHER 3rd party (Salesforce) which is an independent company that creates issues on "who" to even talk to. Pros It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas. Cons Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event. Reason for choosing Fusion Framework System FRM was chosen due to the consultant company (Deloitte) and Gartner's recommendations. Review Source VM Vicky M. Risk Management & Business Resilience Director Telecommunications Used the software for: 2+ years ### "Fabulous Fusion Framework" February 3, 2020 5.0 It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side. Pros That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one. Cons The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations. Reason for choosing Fusion Framework System The flexibility of the platform and the dependency maps. When you can SHOW a CEO why something is not up using a dependency map during recovery operations, that is a BIG win. Switched from [Shield](https://www.capterra.com/p/159430/Shield/) Shield did not provide any ability to manage enterprise risk. Review Source BW Brian W. Sr. Disaster Recovery Admin. Health, Wellness and Fitness Used the software for: 2+ years ### "Fusion Framework System" February 6, 2020 5.0 The tool works well for our BC and IT plan management. We have taken the next step to use the tool for our disaster recovery exercise monitoring. We are monitoring our exercises and proof of concepts manually and we will eventually implement the Service now connection that will allow us to track, monitor and delegate tasks once an incident is triggered and the plans are executed. We are looking to use the tool too its full capability. Pros Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool. Cons The inability to remove/delete user accounts. Alternatives considered [MetricStream Enterprise Risk Management](https://www.capterra.com/p/107345/MetricStream-Risk-Management/) Reason for choosing Fusion Framework System Fusion Framework was able to do far more than any other tool. Review Source RD Renuka D. Director Computer Hardware Used the software for: 2+ years ### "One of the Best Enterprise Resiliency Software" October 28, 2021 5.0 The system is great and very powerful. Pros Ability to create guided workflows; ability to quickly build reports and dashboards. Cons Too expensive; endless amount of customization options that it causes confusion and missed opportunities. Alternatives considered [Castellan Software Suite](https://www.capterra.com/p/232430/Castellan/) Reason for choosing Fusion Framework System Ease of use, better UI, powerful backend, can manage data across and with other platforms; rated high Gartner Magic Quadrant Review Source JC Jennifer C. lead corporate security analyst Retail Used the software for: 2+ years ### "Great Partners in Development" January 31, 2020 5.0 The Fusion Framework has made is big difference in allowing our team to generate user friendly reports and dashboards. Pros The software is easy to use, easy to configure or customize, Cons This software doesn't have too many cons that I can think of Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing Fusion Framework System more customizable to fit our program rather than our program fitting the tool Review Source DE Deika E. Sr. Security Risk Manager Automotive Used the software for: 2+ years ### "End User and Product Project Manager Review" February 5, 2020 4.0 Positive Pros The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome. Cons Support is limited, and a bit rigid, I wish Fusion was more customer centric. Alternatives considered [RiskRecon](https://www.capterra.com/p/192613/RiskRecon/) Reason for choosing Fusion Framework System Value for money and Fusion was already in our space so ease of use and integration Review Source ZN Zalman N. Operations Manager at MCA Track and GoACH Information Technology and Services Used the software for: 6-12 months ### "Fusion Framework System" November 12, 2025 5.0 Pros Fusion Framework System allowed us to centralize risk management, business continuity, and compliance within a single platform. Its modular approach and flexibility are particularly valuable in complex IT environments. Cons Because of the platform’s extensive capabilities, the training phase for new users can be longer—especially when it comes to advanced governance modules. Review Source Response from Fusion Risk Management December 1, 2025 Thank you for sharing your experience with Fusion! We're glad to hear that the platform’s flexibility and modular design have helped you centralize risk, continuity, and compliance efforts. We also appreciate your note about the learning curve. We’re focused on improving onboarding and training to help new users ramp up more quickly. Thanks again for your thoughtful feedback and for being part of the Fusion community! OJ Okeya J. ITDS Telecommunications Used the software for: I used a free trial ### "Software system " March 12, 2025 5.0 Pros This software system helps moves important information quickly and effectively. Cons I have not found an issue with this software yet. Updates are easy with options to set it for a later time. Review Source VR Verified Reviewer sviluppatore Internet Used the software for: I used a free trial ### "Buona esperienza" March 19, 2025 5.0 Pros Fusion Framework System unifica continuità operativa, gestione del rischio e automazione, con dashboard intuitive, simulazioni e conformità per resilienza ottimale. Cons Non ho trovato alcun svantaggio, è un applicazione davvero ben fatta. Review Source KB Kristina B. Business Continuity/Disaster Recovery Manager Financial Services Used the software for: 1-2 years ### "DFA Review" February 10, 2020 5.0 I think overall it's a great product. I think it has taken some time to get up to speed to truly be an administrator of the system. We are getting there. I do like the fuel hours but think the support model could be better. Pros That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers. Cons The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation. Reason for choosing Fusion Framework System It was more user friendly and a relational database that was more about the data than just the end result of the continuity/disaster recovery plans. Review Source AG Aditya G. Lead Cyber Security Financial Services Used the software for: 2+ years ### "Fusion Framework" May 31, 2022 5.0 Pros Ease of Role based access control and providing limited access to different level of associates. Cons Bulk upload is still a tedious task, we had write a application using it's apis for bulk upload to ease of the work load. Review Source JC Jerrick C. Senior Principal, Business Resiliency Insurance Used the software for: 2+ years ### "Happy with this product" November 9, 2020 4.0 Pros Ease of use for non-admins; Reporting capabilities; Integration potential Cons Most system configurations and changes require vendor assistance, at cost. Review Source DT David T. Group resilience and continuity Banking Used the software for: 1-2 years ### "Fusion" February 5, 2020 4.0 Fusion was purchased to solve a regulatory requirement. It however is now being used for much more. It creates linkages and allows mapping of all services and components that support those services. It is also very adaptable configurable and searchable Pros The varied functionality of fusion is excellent. Very adaptable Cons The reports are great on screen. It would be great to be able to print these Reason for choosing Fusion Framework System More adaptable Review Source NT Nayan T. IT Risk and Compliance Manager Financial Services Used the software for: 2+ years ### "Easy to use and Configurable application" February 5, 2020 4.0 Pros It is highly configurable and flexible software. Cons It has tons of unknown capabilities if exposed would bring tremendous value - support is great but leaves to you with little training to help to fish for the next time. Primarily used for Business Continuity but with limited support for Disaster Recovery Review Source TS Tom S. Director, Information Risk Management Insurance Used the software for: 2+ years ### "Fusion Review" November 2, 2020 4.0 Pros The overall capabilities of bringing all major components o plans together including plan procedures and processes. Cons Size limitation and performance of Conga when creating plan output. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Updated Review" December 25, 2025 3.0 This was a good and well-intended program, but it did not fit with the way my practice was being run. Pros At the time I used it, it was a good program in terms of utility and price. It was easy to use and work with Cons Biggest issue I had with this was program customizing it. I could not make it work with the way things were set up Review Source JS Jon S. Business Continuity Analyst Financial Services Used the software for: 2+ years ### "Fusion Framework review" May 22, 2024 5.0 I have used this system for almost 8 years with several different employers and I find it to be a very good BCMS with flexibility to fit most organizations. Pros I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps. Cons It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data. Reason for choosing Fusion Framework System Unknown at current company. This was purchased and implemented before my time. Review Source Response from Fusion Risk Management June 5, 2024 Thank you for your review! It is great that you have been able to leverage so much of the Fusion Framework System for so many years. We will be sure to share this with our team. BR Brandon R. GRC & Third Party Risk Manager Financial Services Used the software for: 1-2 years ### "Platform designed for operational resilience" May 25, 2022 4.0 Pros After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective. Cons There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training. Reason for choosing Fusion Framework System Fusion integrated with existing systems (e.g. emergency notification system) and provided more robust functionality on the BCP and BIA side with modules for TPRM and ERM. All included out of the box. Review Source Response from Fusion Risk Management May 27, 2022 Thank you for taking the time to leave us a review! We are happy to hear that you are experiencing enhanced visibility for your critical operations by leveraging the Fusion Framework System, and we appreciate the feedback on how our admin training is beneficial. MP Micah P. Business Continuity Risk Manager Financial Services Used the software for: 2+ years ### "Fusion - Exceptional Customizable Solution" October 11, 2022 5.0 Pros The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system. Cons It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes. Review Source Response from Fusion Risk Management October 17, 2022 Thank you for your review! It is great that you are leveraging the customization of the platform. We also appreciate your feedback on tracking changes. We will be sure to share this with our team. TW Trent W. Consultant Utilities Used the software for: 2+ years ### "Leverages of the Salesforce product and features to create a customizable platform to manage Risk." November 1, 2021 4.0 The biggest thing we are solving with Fusion is gap analysis for risk and security for the most critical functions and assets for the company. Pros Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need. Cons Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality. Review Source D-P-B Dave - Planning - B. Sr. Planning Engineer Utilities Used the software for: 2+ years ### "Fusion Risk Management is our primary source to manage our risks" November 1, 2021 4.0 We used to keep everything in spreadsheets, but now Fusion makes it easy to have 1 source of truth when managing our risks. Pros Fusion -Provides easy to manage and monitor risk management -Dashboards to provide status updates across the enterprise Cons \-The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software. Reason for choosing Fusion Framework System Cost and features Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Control, maintenance and reporting Review Source VR Verified Reviewer Business Continuation Advisor Financial Services Used the software for: 2+ years ### "A solid Business Continuation Management platform" October 26, 2021 3.0 Overall, I like Fusion and I can navigate it easily. The GUI is easy to understand and the sections allow for customization and adaptation to different operational needs. Pros I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1. Cons The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization. Review Source RV Rob V. Global Business Continuity & Resilience Leader Hospital & Health Care Used the software for: 2+ years ### "Connecting the dots: going digital with turn data into information, and into business decisions" February 9, 2020 5.0 The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective. Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc. Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete. Pros The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system. Cons It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for! Review Source Similar Products Featured ## Related categories [Integrated Risk Management](https://www.capterra.com/integrated-risk-management-software/)[Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Risk Management](https://www.capterra.com/risk-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.