# Page 2 | Fusion Framework System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fusion Framework System the right Risk Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150583/Fusion/reviews --- Fusion Framework System 4.5 (51) [View alternatives](https://www.capterra.com/p/150583/Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Fusion Framework System ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Carol P. Sr Security Risk and Compliance Analyst Banking Used the software for: 1-2 years ### "Fusion - should I do it?" February 6, 2020 5.0 I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade. Pros The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined. Cons It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well. Reason for choosing Fusion Framework System I was not on the selection committee. That was done within a year prior to me starting. I've taken the foundation and matured the program within a year of starting. \*\*These are my views / opinions as a professional within the Business Continuity / Emergency Management industry - community. Review Source BS Bert S. Disaster Recovery Analyst Hospital & Health Care Used the software for: 2+ years ### "Fusion User 10+ Years" June 6, 2022 5.0 New planner (LEX) interface is better. We've used Fusion for over 10 years and appreciate the system to document the BC/DR program and plans. We also use it for Risk and Vendor management, testing, and event documentation. Pros BC and DR planning Vendor and Risk Management Incident Management Cons Conga reporting is still a challenge and we avoid using it. Reason for choosing Fusion Framework System Superior tool, customer service, continuous support and enhancments Review Source Response from Fusion Risk Management June 8, 2022 Thank you so much for leaving us a review! We love to hear that you have been using Fusion for years and that you are achieving better planning and risk management with our platform. AB Andy B. Business Resiliency Analyst Insurance Used the software for: 2+ years ### "Great product!" May 24, 2022 5.0 We have thoroughly enjoyed using Fusion and would definitely recommend to others. Pros The reporting features are extremely useful to our organization! Cons For some of the most useful features, there is not documentation on how to implement without direct intervention by the Fusion team. Reason for choosing Fusion Framework System It was just better in all ways. Review Source Response from Fusion Risk Management May 27, 2022 Thank you for leaving us a review! We love to hear that Fusion's reporting features are useful for your organization and that you are enjoying using our platform. Caleb P. Business Analytics Adviser Hospital & Health Care Used the software for: 2+ years ### "Fusion Framework: Automation for Business Resiliency " February 6, 2020 5.0 Pros Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country. Cons Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been. Review Source GH Gayle H. Senior BC & Resilience Specialist Law Practice Used the software for: 2+ years ### "Better then the rest." October 10, 2022 4.0 Having a one stop shop for all our resilience plans makes life so much easier. It can show us all our dependencies with the few clicks. Pros I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used. I like the fact it is be customized to fit the Firm rather then the other way around. Cons The software changes/upgrades, whilst may appear small, can actually change a lot in the layout of our plans and sometime with little or no notice to the customer. Review Source Response from Fusion Risk Management October 17, 2022 Thank you for taking the time to leave Fusion a review! We are so happy to hear that you find the Fusion Framework System intuitive and user friendly. In terms of software changes and updates, feel free to contact your account manager or customer success manager to ensure you are receiving our product release note update emails. If you aren't receiving them currently, we would be happy to double check if you are on the list and/or if you are receiving emails from the Fusion team. WL William L. VP Business Continuity Banking Used the software for: 2+ years ### "Fusion Unbeatable Edge" February 10, 2020 5.0 Above average to very good. After about a year, the Fusion RM platform is finally getting leveraged and so; for example, Internal Audit has complete access to the system and can run its own reports, and audits with less time. Also being used for a portion of vendor risk management. Pros Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible. Cons Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Review Source RH Richard H. Sr. Director Hospitality Used the software for: 2+ years ### "Good product!!" May 24, 2022 5.0 We rolled out a property emergency response plan process for more that 2000 properties globally. It works pretty well, but we are still looking to make improvements. Pros Fusion is very customizable and customer service is very good. Cons While Fusion is very customizable, sometimes we would prefer more guidance from the Fusion team so that they direct us in the optimum way the tool should be implemented. Reason for choosing Fusion Framework System Capabilities and ease-of-use. Review Source Response from Fusion Risk Management May 27, 2022 Thank you for reviewing the Fusion Framework System! We appreciate your feedback on how you would prefer more guidance from the Fusion team on how to utilize our platform. If you aren't already, please attend our weekly ENGAGE community exchanges where Fusion customers come together to discuss how they utilize the Fusion Framework System. We will share your feedback with the ENGAGE team who are always looking for new topics to discuss during those exchanges. DD Dennis D. Director Business Resilience Legal Services Used the software for: 2+ years ### "Fusion Framework" November 6, 2020 4.0 Fusion Framework has been very useful once it has the data loaded into the system. There is a steeper learning curve and design phase versus just out of the box deployment. But with the support of the Fusion team it is an invaluable tool in helping understand the critical function of the organization and priorities of what to recover when Managing an impactful event. Pros Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product. The dashboards, reports and ability to have a vision of organization through a 'single glass' view Continues to evolve and adapt to request of its client and user base Cons Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve. Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services. Reason for choosing Fusion Framework System The flexibility and vast disciplines it covers brings value over the other products. Review Source kO kelley O. Director Insurance Used the software for: 2+ years ### "Fusion Framework for Enterprise Business Continuity,Disaster Recovery and Risk Management" February 5, 2020 5.0 We now have the ability to show interrelationships between business operations and the things it needs to operate effectively. Pros The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc. Cons Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents Reason for choosing Fusion Framework System Because of the ability to customize the tool to our needs Review Source GH Greg H. Business Continuity Analyst Human Resources Used the software for: 6-12 months ### "Fusion Review" November 11, 2021 5.0 Fusion has helped us onboard multiple business segments quickly and gives us the ability to track and report user planning status. Pros It's built on the Salesforce lightning platform and therefore extremely configurable. Meaning you can configure this to get exactly what you want. Reason for choosing Fusion Framework System Fusion seemed to be a more complete out of the box system than most, but more importantly it allowed us to configure workflows and forms to exactly what we wanted them to be. Review Source VR Verified Reviewer Global Head of Business Continuity, IT Continuity and Technology Risk on Third Parties Banking Used the software for: 2+ years ### "A rich-feautred platform to oversight our Operational Resilience shortcomings" October 27, 2020 5.0 We started with a basic implementation of the tool for a specific need and we found a flexible companion for mapping and enriching our understanding of our risks. The platform is really expansible and allows you to build and to gradually enrich features and data. The platform does not impose any methodology and adapts to the evolution of our operational resilience vision and organizational needs. Pros FUSION is a flexible utility that allows our company to build our vision on resilience capabilities in a flexible way, gradually, without additional hidden costs (licenses and development). Cons FUSION could come with additional pre-defined modules and templates for immediate implementation and piloting in big organization. Storage on a cloud comes with inevitable questions on security, even if supported by certifications and scrutiny performed by the provider. Review Source MR Marrocchio R. Una piacevole evoluzione Newspapers Used the software for: 1-2 years ### "Da sempre ai vertici della professionalità" November 20, 2023 5.0 Un software gestito da una grande azienda che negli anni ha dimostrato di essere capace di evolversi continuamente senza sbagliare un colpo. Esiste da tanto ma è sempre efficace ai massimi livelli Pros Semplice, snello ed efficace in ogni suo aspetto Cons Assolutamente nulla di rilevante da segnalare, ormai è un software collaudato in ogni aspetto Review Source DK Don K. Disaster Recovery Analyst Banking Used the software for: 1-2 years ### "GD Fusion Review" February 10, 2020 5.0 Overall, Fusion is one of the strongest tools our organization is using. I have been an Administrator on previous BC/DR tools such as LDRPS, RPX and Archer. Fusion is by far, ahead of the game in functionality and ease of use. Pros The ability to customize and add pieces as needed and the interaction with the fusion Support Groups Cons Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this. Reason for choosing Fusion Framework System Functionality and ease of use to both Administrators and end-users. Review Source CS Christina S. Criticality and Assessment Specialist Security and Investigations Used the software for: 2+ years ### "Best Software for Organizing Data" January 31, 2020 5.0 This has made our job so much easier. We go to one specific record and it drill down to 100's more with the least amount of clicks. We continue to build the system and find new uses on a regular basis. The support team is the greatest and always solves our problems. Pros It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too. Cons Some limitations, like adding photos or colors schemes is limited. Review Source RN Rajiv N. Information Security and Physical Security Continuity Senior Manager Professional Training & Coaching Used the software for: 6-12 months ### "Fusion Tool" October 11, 2022 4.0 Good tool - well configurable and scalable Pros Easy to configure, scalable and versatile Cons Notification setup - took us 6 months to reach consensus for notification Reason for choosing Fusion Framework System Functionalities Review Source JB John B. Global Criticality and Assessment Lead Biotechnology Used the software for: 2+ years ### "Fusion system for Physical Security" February 6, 2020 4.0 Pros Customizable to our exact needs Good support from \[SENSITIVE CONTENT HIDDEN\] and team Cons Occasionally photos are hard to deal with. Also creating charts for export within the system is not available, Review Source LD Liselle D. BCO Analyst Hospitality Used the software for: 2+ years ### "Fusion Framework " February 3, 2020 4.0 Pros This software is helpful and can be customize for the costumers benefits. Cons I do not believe there is anything that comes to mind. Review Source MO Michael O. Risk Consultant Insurance Used the software for: 1-2 years ### "One year of implementation" January 31, 2020 3.0 Pros Some automation has been helpful to making processes go further. It's also useful to have more data in a single database. Cons Many processes using it are more complicated than what we had done in the past and requires numerous workarounds. Review Source EA Eren A. Senior Business Continuity Specialist Semiconductors Used the software for: 1-2 years ### "Fusion Framework System a great tool" February 6, 2020 5.0 Pros The ability to draw data from multiple points around the organisation to identify previously unknown gaps. Cons The flexibility of the tool meant the tool came populated with multiple templates which was a little overwhelming at first. Review Source EB Elizabeth B. Director, IT Operational Risk & Disaster Recovery Biotechnology Used the software for: 6-12 months ### "Next Generation DR Planning System" February 6, 2020 3.0 Overall pleased with the system after executing against requirements and configuration changes. The development and testing process to move environments from Dev to QA and Prod for was challenging and required additional time and resources. Pros Streamlined approach to developing a plan and mapping components. The system is easy to navigate and the dashboard provide a good overview of the current status of the Program. Cons The project is in its final stages and haven't identified any weaknesses as it is primarily an out of the box implementation. Once deployed we may find areas that we need to tolerate and work with the Fusion team for enhancement. Reason for choosing Fusion Framework System flexible pricing model, engagement with the Fusion team, ease of use. Review Source RH Rav H. Lead GRC Analyst Information Services Used the software for: 1-2 years ### "Fusion Review" November 3, 2020 5.0 Pros Ease of use as an administrator and for our end users. Cons The verbiage and terminology can be a little confusing at times. Review Source JW Jeanette W. Third Party Relationship Manager Insurance Used the software for: 2+ years ### "Robust yet flexible to customize " January 31, 2020 5.0 Great product that is well used and liked throughout our organization Pros The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations. Cons Not sure I have anything here as all the requirements were met. Reason for choosing Fusion Framework System At the end of the day... EASE of USE Review Source AC Alan C. Associate Director Pharmaceuticals Used the software for: 6-12 months ### "IT DR Review" February 6, 2020 4.0 Integrated the principles of multiple functions and Operational risk areas in a structured manner Pros Configuration Flexibility and ease of use, Lightening Platform Cons Some dependancy on Fusion resources for config or a skilled internal resource Reason for choosing Fusion Framework System Flexible Config options, good features, constantly growing and developing their product. Reasonable Suport and licensing model Responsive sales and customer service Hungry for new business and are very attentive to their clients needs. Review Source MR Marriyam R. Manager, BCM Financial Services Used the software for: 2+ years ### "Tap into the hidden power of your BCPs" January 31, 2020 4.0 Great customer service Huge potential for reporting One stop shop for risk management Pros \- Admins can easily customize - All the objects (modules) one might need to run a complete BCM program Cons Before the Lightening Upgrade, the user interface was not very user friendly or intuitive. One must be open to change their about the traditional way of running the program. Pricy Review Source tS tariq S. Security Analyst Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Assist in developing excellent custom dashboard for Risk Assessment" October 28, 2021 3.0 Used in my previous assignment at largest Canadian Financial Institution to document processes and analyze from risk perspective and found very helpful Pros Ease in reviewing and analyzing end to end processes. Found it an excellent source to guide newbies to document their processes risks and prep teams for Audit Cons Configuration and planning templates need to be improved Review Source Similar Products Featured ## Related categories [Integrated Risk Management](https://www.capterra.com/integrated-risk-management-software/)[Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Risk Management](https://www.capterra.com/risk-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.