SpikeFli Analytics

SpikeFli Analytics


5 / 5
3 reviews

Who Uses This Software?

SMB & Enterprise level. Companies with multiple Telecom/IT vendors & products to manage/multiple in one centralized platform. Other TEM/IT companies /Telecom dealers & consultants. a


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SpikeFli Analytics
  • www.spikefli.com/
  • Founded 2015
  • Canada

About SpikeFli Analytics

SpikeFli is a cloud-based business intelligence technology that reads; analyses and displays vendor billing data in a way that allows corporations to understand and manage their operational expenses for Telecom & Information Technology, in one centralized platform. Where most carriers & IT vendors provide a basic level of reporting and analytics to their client, the SpikeFli mandate has been to ensure businesses have the facts they need to reduce costs, manage assets, and budget appropriately.


SpikeFli Analytics Features

  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting
  • CRM
  • Custom Rate Plans
  • Discount Management
  • Metered Billing
  • Move / Add / Change Options
  • Procurement Management
  • Split Billing
  • Supports WiFi Hotspots
  • Usage Reporting

SpikeFli Analytics Reviews Recently Reviewed!


SpikeFli is a smart choice TEMS platform to better manage our wireless program of over 6000 devices

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Overall likes that moved us to choose SpikeFli were 1. Ease of use compared to others on the market with a clean, graphical interface. No long difficult set up or credits to purchase for lengthy training. You can use it easily with almost no help right away. 2. Excellent value for the money compared to more well known programs that made it easy to begin a relationship with them and stand up the environment. 3. Ability to integrate information from many carriers and manage both telecom and IT assets in one place.

Cons: Did not have a defined billing component at the time we adopted this program, but leadership at SpikeFli was committed to custom developing this area with us (for a cost) because it was vital to how we managed our wireless program. They are always approachable and willing to listen to suggestions and ideas to move their platform forward.

Overall: This is a SaaS solution that is extremely easy to use. There was no formal training needed to be able to use it right off the bat and derive value from it. The Asset management area is wonderful, giving you quick, informative access to your devices and where they are deployed. The alerts area is fantastic to help you deal with the low hanging fruit to better manage your wireless program on a day to day basis. From alerts on unassigned devices to alerts on no usage devices this is a fantastic area to look for cost savings. SpikeFli's unique mapping feature makes it easy to see if your wireless program is over-deployed in some areas and too thin in others. One or the reasons SpikeFli was our choice was that the analytics displayed on the screen were meeting ready and printed out exactly like they appeared without being truncated or needing reformatting. This saves so much time. The people at SpikeFli are the kindest, most responsive and willing to help I have found. They are always approachable and willing to listen, solve problems and collaborate on everything. I consider them assets and part of our team. They constantly challenge convention and evaluate ways to improve SpikeFli and deliver easy to use solutions to their clients. This program is tough to beat fro a value and ease of use standpoint. Many TEMS programs out there that we looked at were too intricate and too costly making it difficult to realize ROI. Not SpikeFli, it was a no brainer. Already saved thousands.

Vendor Response

by SpikeFli Analytics on February 26, 2019

Thank you for that amazing review, SpikeFli user! We are grateful to be part of each and and every one of our clients business. Thank you for challenging us to be the best Telecom & IT management software out there.

HPCI Vendor & Expense Mgmt.......could not scale without SpikeFli.

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reduced human resources required to produce quality results for our clients.

Has improved our sales cycles. Clients are more apt to do business with companies that invest in technology to make their life easier.

Product has evolved to manage more than just wireless telecom. Which means our services have evolved for our clients.

The pricing model is hands down, a drop in the bucket compared to the money we'd spend compiling the data, and creating the deliverables for our clients if we were doing it manually. Or had to buy expensive software licenses.

The back-end CRM allows us to ensure our SLA's are in line with our promises.

Able to produce high quality results reports for our clients instantly, which highlight the wow factor we bring to our clients business every day.

Cons: We look forward to being able to customize the Dashboard, and Alerts section.

We wish that it allowed for real-time usage monitoring like a traditional MDM software ($$)

Great Tool! Provides up to date data to manage your Business's cell phone bills effectively!

May 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Effectively identify's a companies employees communications over usage and possible billing errors made by the service provider. In addition, the support team is great with assisting with user issues and providing tips and information when dealing with a service provider for possible credits and overcharges. They help show you how to efficiently manage your communication expenses.