Klick2Contact EU

K2C Chat

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Klick2Contact EU
  • www.klick2contact.com/
  • Founded 2011
  • United Kingdom

About K2C Chat

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.


K2C Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

K2C Chat Reviews

Engagor - Smooth transition of all our accounts across to Engagor when we switched over.

May 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros;
- Hands on assistance from Ross when we switched across
- Full training provided
- Custom Smart Folders
- Fantastic levels of insight and Performance

Cons;
- Filtering aspect is overly complicated and doesn't always present the results we are looking for.