Klick2Contact EU

K2C Chat

4 / 5 2 reviews


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Klick2Contact EU
  • www.klick2contact.com/
  • Founded 2011
  • United Kingdom

About K2C Chat

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.


K2C Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

K2C Chat Reviews


Engagor - Smooth transition of all our accounts across to Engagor when we switched over.

May 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros;

- Hands on assistance from Ross when we switched across

- Full training provided

- Custom Smart Folders

- Fantastic levels of insight and Performance

Cons;

- Filtering aspect is overly complicated and doesn't always present the results we are looking for.

K2C's Social Media monitoring and engagement tool

May 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: On the whole the Social Media monitoring and engagement tool is really good. It is very easy to use and navigate. The live chat function is great for support and the customer service we receive from K2C is excellent.