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Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.
Engagor - Smooth transition of all our accounts across to Engagor when we switched over.
- Hands on assistance from Ross when we switched across
- Full training provided
- Custom Smart Folders
- Fantastic levels of insight and Performance
- Filtering aspect is overly complicated and doesn't always present the results we are looking for.