Klick2Contact EU

K2C Listening


4 / 5
2 reviews


Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

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About K2C Listening

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.


K2C Listening Features


K2C Listening Reviews


Engagor - Smooth transition of all our accounts across to Engagor when we switched over.

May 11, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros;

- Hands on assistance from Ross when we switched across

- Full training provided

- Custom Smart Folders

- Fantastic levels of insight and Performance

Cons;

- Filtering aspect is overly complicated and doesn't always present the results we are looking for.

K2C's Social Media monitoring and engagement tool

May 20, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: On the whole the Social Media monitoring and engagement tool is really good. It is very easy to use and navigate. The live chat function is great for support and the customer service we receive from K2C is excellent.