Who Uses This Software?

Dynamic organizations that require a secure, efficient, highly customizable host/visitor experience that enables them to meet compliance requirements at multiple locations around the world.


Average Ratings

79 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Traction Guest
  • tractionguest.com/
  • Founded 2015
  • Canada

About Traction Guest

As the only VMS offering visitor check-in with the help of iPads or high-end ID scanners, Traction Guest provides unparalleled security, experience and control. Purpose-built for global enterprises like Netflix, Thermo Fisher & Vice Media, our peerless customization lets you design unique visitor experiences across multiple locations. We keep your data safe (SOC2 certified) and our integrations with other systems and watchlists help you optimize operations and meet compliance requirements.


Traction Guest Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Custom Vehicle Owner Alerts
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Mobile Parking Signs
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

Traction Guest Reviews Recently Reviewed!


Amazing support team + Few UI Suggestions

Apr 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.

My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.

If there was 2 things to suggest be changed or updated for Traction Guest:

1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account

2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled

"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here.

All in all - big THANK YOU to your team.

Vendor Response

by Traction Guest on April 06, 2017

Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail.

We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest.

Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor!

Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted!

Please continue to reach out to our team with any questions and ideas!

Nice looking and easy to use with good features.

May 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Cons: There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Vendor Response

by Traction Guest on May 16, 2017

Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences!

Great support for good software that is constantly improving

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team was the best i've ever encountered. The interface is done really well and up to date. Once you get it all setup the way you want you don't have to worry about it. Support team and website provide great examples and default templates for almost everything to make customization quick and easy to learn.

Cons: It's hard to choose so i will nitpick a bit here. I really would have liked the option for a custom css hosted on or off site to customize the experience template. The badge system editor needs some improvement or to be changed altogether, and i'd like to see more badge examples readily available through the user interface. Took me a while to get used to the lingo, like in the hosts section. The software is constantly improving so i'm sure these will be handled one way or another down the road.

Overall: Great support. Good software. Does not require constant attention to make sure it's running well.

Vendor Response

by Traction Guest on March 28, 2019

Hey Britton! Thank you for the review. We really appreciate your feedback about the app. As you mentioned, the badge editor is definitely an area of opportunity and something our team is aware of. Don't hesitate to reach out to our Customer Success if you have any questions about creating your custom badges. As you mentioned, we are always improving the product and it's feedback like yours that help us grow and evolve. Also, if you're ever looking for some grey poupon let us know! Cheers!

Foreign-Trade Zone Administrator

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.

But beyond this Pro is the big one: the people behind the software.

They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.

A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons: I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Overall: Site security compliance set forth by CBP is made possible and easy with this product.

Vendor Response

by Traction Guest on August 15, 2017

Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

Traction Guest Review

Jan 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

Cons: The memory of the software. If a guest has not signed in for a certain amount of time they will have to fill out all the information again.

Overall: The Traction Guest service team is very knowledgeable and a big help. This software is great for monitoring who is in the building at all times. It can also come in handy during an emergency situation, to ensure everyone is accounted for.

Vendor Response

by Traction Guest on January 03, 2019

Thank you for the great review! We appreciate the feedback and are happy to see that you are utilizing some of the key features of the platform. Just to let you know, our Customer Success Team can extend the period further on the auto fill feature so visitors don't have to refill their in their information again. The team is always here to help! Please give us a call if you need anything. Thank you Joann

Great App, Customer Service is Benchmark

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Ease of configuration, very flexible & quick to change. 2) Very Scalable 3) Wide range of potential uses 4) Training materials readily available, clear & concise 5) Traction Guest continues to add features and functionality.

Cons: As a small-mid, privately owned company, there was really nothing that has been a "oh we wish it had this or that..." Hence, unfortunately (or fortunately) we really have nothing to offer in this area. It does what we need & way more. We probably are using 35% of it's total capability.

Overall: It is true, Traction Guest has a great product. However, their strength is their people. They stay amazingly close to their customers. Not only do we receive pertinent updates via email, but they also follow-up personally, via phone & email. As a small company, new App deployments are always dreadful, as we just don't have resources to commit. We were shocked how Traction Guest personally walked us right through the process. First class organization.

Vendor Response

by Traction Guest on March 08, 2019

Thank you for this awesome review. Working with you and your team has been such a pleasure. We really appreciate your feedback on our team - we pride ourselves in finding quality people who are passionate and driven.

Keep an eye out for more awesome releases soon to come!

Customer Servise was easy to work with.

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

Cons: I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

Overall: We are an ITAR facility. We need the security for all of our visitors, etc., when entering and leaving our facility. It is a great security software. At the end of my day, I can go onto Traction Guest and tell who is still in the building and who has left. That's a great safety feature.

Vendor Response

by Traction Guest on March 28, 2019

Hi Diana. I appreciate that you took the time to leave us a review. It meas a lot to hear from someone who uses Traction Guest every day, especially at an ITAR compliant facility like yours.
Also, you have only ever had good questions. Feel free to ask anytime!

Genesys - Traction Guest Front Desk platform

Oct 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It takes away the old fashioned "Pen and Paper" registry and moves to the technology of a ipad solution for registering visitors and customers to your company. I like the photo capturing element, as well as the customization option and notification system that's in the software.

Cons: The badge options are sort of limited. Like to see how badges can be printed faster than they are today.

Overall: Overall, the platform has been great for our headquarter office. Just purchased licenses for three more offices in NA.

The support team at Traction Guest is great. They are very outgoing, communicative and easy to get in touch with for questions or problems we may be having with the platform.

Overall it has been a very good experience for us here at Genesys and our internal team.

Looking forward to new updates on the Traction Guest platform.

Recommendations to other buyers: I have covered everything up to this point. Thanks.

Vendor Response

by Traction Guest on October 25, 2016

Thanks for the review Myron. We've recently put a pretty heavy focus on more options with badge format. We recently released our Badge Editor to allow for people to make their own badge creations (including, QR code, picture, visit reason and all by specific locations). We also have some interesting other items we're working on for badge variability. Stay tuned for more on that.

Capterra loader

Excellent customer service and a company committed to evolving their product

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly.

Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons: We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Overall: I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Vendor Response

by Traction Guest on September 19, 2018

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

Awesome customer service advocate - Great tool

Jul 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons: There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.

Overall: Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building

Vendor Response

by Traction Guest on July 20, 2017

Hi Jen. Thank you for your review! We like your suggestion on the guest notification once the host has acknowledged his arrival. We love getting ideas from our customers to further shape our roadmap. We'll give you a call to trouble shoot the DocuSign account there might be something we need to adjust.

Capterra loader

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

Jan 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion

- The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin)

- You can alter the sign in process per Ipad. No restrictions on buildings/company sites

-Clean Dashboard Controls

-Beautiful sign in application (for Ipad)

-Great Customer Service

-Dev teams are willing to work with you on your specific product requests

-Lots of training available

Cons: Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Overall: Seamless sign in process

Vendor Response

by Traction Guest on January 18, 2018

Konstantin, thank you for your awesome review. We really appreciate it!

Traction Guest has exceeded our Expectations!

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible in the experiences process

Cons: Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Overall: We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.

Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption.

And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred.

I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.

Vendor Response

by Traction Guest on April 18, 2017

Thank you for your review, Les! Our team really enjoyed helping you get started and are glad to hear it is working so well. We will continue to improve our platform and will look into how we can make themes even more customizable. Really appreciate your ideas!

Easy to configure. Easy to use. Easy to look like a progressive company.

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Overall: It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s.

Vendor Response

by Traction Guest on June 19, 2017

Hi Jeff. Thanks for your review. It's been great working with you for the past years! Make sure you keep passing on your ideas for more.
PS. We love featuring your good-looking lobby on our homepage :)

Why I chose Traction Guest for Vistor Management in a Nutshell

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity.

My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself.

It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.

Cons: I wish there was a bit more customization options in the way the Guest Book is updated.



When I can integrate this software with MySQL I'll be in love.

Overall: I do hope all vendors I partner with to deliver services strive to meet this level of customer service.

Vendor Response

by Traction Guest on March 08, 2019

Thank you for your review, Tevin! We appreciate feedback from our users and we're constantly looking for ways to improve your experience. Also, our Customer Success team strives to give the best support possible. I'm glad to hear that you're enjoying Traction Guest and that you've had such a positive adoption so far. Whenever you want to start working on your custom integration loop us in and we'll be here to help you get that running!

Intuitive with great customer support

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

Cons: There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Vendor Response

by Traction Guest on September 28, 2018

Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming!

Capterra loader

Traction Guest was there when Genesys was looking for a new way to sign in our visitors & customers.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to have the software application customized to your individual company's liking and being able to also have the software do what it is supposed to do with visitor sign in capabilities. Overall it fit's for what we need throughout all of our offices.

Cons: Some of the print capabilities seem limited still up this point. Other than that, the software application does what we need it to do for now.

Overall: Being able to track our visitors and guests electronically better then we used to with pen and paper. We can get visitors to accept our NDA clauses without paper. Run reports for BCP regulations and audits. Good program.

Vendor Response

by Traction Guest on June 07, 2018

Myron, thanks for the note.. You've been such a great advocate for our platform. Many times I've heard our sales and customer success team comment on how great you've been to work with. Thanks for being a great partner.
-Keith Metcalfe

Visitors remark on how easy and cool this product is to use!

Sep 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of Interface for guests

Pre-registration makes signing in for the first time much easier

The QR codes provide a fast registration experience and quick sign out process

Customized workflow allows you to build the product around your company needs

DocuSign linkage allows for a seamless NDA experience

Cons: Black and white photographs are better, but still a little grainy

Need to be able to have the receptionist reprint the badge

Vendor Response

by Traction Guest on September 08, 2017

Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

Beautiful, fluid, easy to use app

Jul 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great!

Cons: Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful!

Overall: The main benefit: this product allows us to track dosimeter badges as guests come and go which is very important to our business. It also allows users to check in and page their host very easily.

Vendor Response

by Traction Guest on July 06, 2017

Thanks, Dina! Your feedback means a lot to us! We're glad to hear that you're happy with the platform. Please continue to reach out with any questions or ideas!

Traction Quest for Manufacturer with ITAR requirements.

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

Cons: Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Overall: Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.

Recommendations to other buyers: Great solution for visitor management.

Vendor Response

by Traction Guest on March 29, 2017

Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.

Good product

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Easy to use, works well - doesn't crash, looks professional.

Cons: I really don't have any negatives. It's been a good experience.

Overall: The Traction system and labels are so much more professional-looking than handwritten "visitor" labels. When we started using Traction, I felt like we started looking like a "real" company. :-) Traction is really easy for our guests and front desk staff to use.

Easy to use, easy for the visitors and a fits our needs!

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Traction Guest provides an excellent customer and/or visitor service upon signing in. The process is quick and simple for the guest, while on the administrative side the configuration is easy to use with many options that can be tailored to what you need to make your guest enjoy the experience.

The features of Traction Guest is easy to use and it doesn't take a rocket scientist to use. Traction Guest is constantly working to accommodate their clients and request. I have been working with the team since day one and they have been very responsive to our needs.

Pros: The experience options gives us great flexibility and creative experience for guests, the integrations with third party applications, custom branding/themes/logos, security & data capture like the NDAs, the simple yet attractive UI, accessing through a browser at anywhere, and SUPERB customer support (nothing beats support like what Traction Guest offers).

Cons: At the current time, there is no user's account. Would also be nice to have a filter for the Host tab, so upon creation of a new group I can filter all host who belongs to that group and drop them in there.

Recommendations: I highly recommend Traction Guest not only because of the system but also the support that team brings!

Vendor Response

by Traction Guest on January 19, 2017

Thanks for your review Sam - It's been a pleasure working with you! User roles are currently in development, stay tuned for the release. We'd love to hear more about your request for host filters and will reach out to you to get more details.

It has been an easy and smooth transaction from beginning to end. Great communication!

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need!

Cons: The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Overall: Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk.

Vendor Response

by Traction Guest on May 16, 2017

Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features!

We are still working out the Kinks but system seems like it great for what we are trying to do.

Jun 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support.

Cons: The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it.

Vendor Response

by Traction Guest on June 09, 2017

Hi Nick, I've really enjoyed working with you around your unique use case. We love the feedback and I am excited to continue working with you moving forward.
Thanks for the review!
- Ryan

System is easy and straightforward to use. Makes the office seem like we're on the cutting edge!

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the end user, the system is very simple to use - hardly any explanation required. For the most part, same can be said for the back end user. Great FAQ/"how to" website.

Cons: Some quirks:

- The experience editor is not easy to navigate/move around in (having to make the screen smaller to see it all, etc...)

- Would like the functionality to reprint a badge from the guestbook/website side

- Badge template is not very easy to use/user friendly

- Would be nice if there were some customizable elements to some of the experience sections (i.e. being able to input ** with notes, comments, etc... under certain sections)

Vendor Response

by Traction Guest on September 19, 2018

Hi Jillian, that's really helpful feedback, thank you! As we have added many new features to give our customers even more ways to customize the sign-in flow, the Experience Editor can seem a bit overwhelming at first. We are working on simplifying the UI, so you can navigate effectively. I'll pass on your thoughts to the team. Thanks for taking the time to review your experience!

Staff have been attentive and quick to respond to any issues. Training was comprehensive.

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access.

Cons: Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want).

Overall: We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings.

Vendor Response

by Traction Guest on July 04, 2017

Hi Johanna! Lots of great ideas, thanks for sharing! Our dev team is working o the date field already and you can switch to a form page to further customize what personal visitor data you want to capture. I'll send you an email with more information now. We hope your team continues to enjoy the platform! - Bryan

Streamlined Electronic Check In

May 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of integration with Docusign and quick check in for participants. They are able to review the consent documents electronically and receive a copy with no extra work from the front desk. Clients are very impressed with the ease of use and digital check in and signature capture.

Cons: Needs more customization, robust features for data collection such as ability to show birthdate for the client if we've placed it in the .csv upload. It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in.

Overall: Almost 100% digital check in for participants. Nearly paperless front office. Digital document storage.

Vendor Response

by Traction Guest on May 10, 2017

Hi Karen. Great to hear your thoughts on Traction Guest! We've enjoyed helping you make your front office digital. Thanks for passing on the feature ideas. Adding a date is definitely a very useful function. We'll pass it on to our team.

Five star welcome

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of this technology is the experience on the side of the guest and the convenience on our part. It makes a good first impression about the company. As an e-commerce company, we depict an image that we are professional and hi tech.

The sign in system enable our hosts to engage their visitors in a timely and efficient manner. With the photo feature, we are able to know right away who the visitors are. As such, there is also no need for us to maintain a full time receptionist.

The ability to save visitors logs ensure we maintain our PCI compliance and our office security.

Setting up was easy and the process of going live was convenient.

Overall: The technology works well for our company and the ease of setting up and the customer service is commendable.

Our guest users have given us positive feedback and I think it bodes well for the future of Traction Guest.

Vendor Response

by Traction Guest on June 14, 2016

Thank You!

Capterra loader

I think Traction is a solid product that is transitioning to a great product.

Nov 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most about the software is the team behind it. Traction has their ears open and I've found them to be very responsive. It's almost as if the Support team and Development team talk to each other...

Cons: Sorry, I don't like the UI all that much. It's completely usable, but not really my cup of tea. It is snappy most of the time, though, so it could be worse.

Overall: Easier guest management, streamlined visitor screening and an attractive, customized check-in platform in the lobby.

Vendor Response

by Traction Guest on November 30, 2017

Hi Eric. Thanks for your feedback on the UI. We're on it!

Great Product, very innovative

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration to Salesforce and various platforms/apps.

Current Subscribers can enjoy new features as developers roll out.

Great Customer Support team, very responsive.

Cons: Only downside to Traction currently the user interface is it is only available on Ipad. Would love to see a mobile version and different tablet platforms. Google Play, Amazon, Etc.

Overall: Organized Visitor Management System.

Vendor Response

by Traction Guest on September 19, 2018

Chris, thanks for your feedback. Our team loves working with you. Our developers are looking at other versions, we'll keep you posted.

Great product with awesome Customer Support

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Features and customization level

Overall: Traction Guest is a great product with excellent set of features. Customer support is outstanding in its response time and ability to help. We were pleasantly supersized when all of our feature requests were implemented without long delay or push back.

Vendor Response

by Traction Guest on January 27, 2017

Thank you for the review Alex. JCC's unique use case for rec center program sign in gave us an opportunity to build some great new features that have had an impact on all of our customers, especially with analytics and our new data export. It's been great working with your team and we look forward to your feedback and suggestions for the platform moving forward!

Capterra loader

The Software is awesome...Fully customizable and easy to use...highly recommended

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. The Traction Guest representatives are very helpful and quick to set up a call to step you through anything that you are not sure how to do.

Cons: I have not found much of anything I did not like. It would be nice to have the ability to see what your changes will look like, when used live, to make sure it works properly. We now go out to the lobby and try it, to see what effect our changes made. Not a big deal, but would make it over to top if we could do this from the facilitator page in the office.

Overall: It allows our visitors much less frustration with not being able to reach someone here, upon their arrival on site.

Vendor Response

by Traction Guest on February 06, 2018

Thank you for your terrific review, Todd! It's been great working with you and seeing how you're utilizing the platform for your use-case. Being able to preview changes is a great suggestion and we'll pass it on to our dev team. Thank you! - Jovito

Traction Guest fits into ANY guest check in experience

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I think the biggest Pro about traction guest is that you can customize the experience 100%. I can ask our visitors only the questions that matter to us.

Cons: The only downfall about this product is that it only runs on iOS. As a company who uses android as their mobile OS, we had to make a deviation for this. But worth it.

Vendor Response

by Traction Guest on June 30, 2017

Hi Alan. That's great to hear! It's been fun helping you get started. We hope your visitors are enjoying the personalized sign-in experience! Thanks for taking the time to write us a review!

It was really easy to use from the get go. It does what I need to, customer support is awesome.

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The support staffhas EXCEEDED my expectations when it comes to quick contact. They are so fast to respond and educate me, as well as be available whenever I need them. Having that kind of support is so important.

Cons: I think there are some kinks to smooth out. One being certain feature restrictions like not being able to have more than one host on the same email for slack notification. I.E. I would like to be notified whenever the CEO has a guest, as well as his chief of staff, and our office manager.

Vendor Response

by Traction Guest on April 18, 2018

Hi Shannen,

Thank you so much for review! We're so glad that you've had a great experience with the system and the support! We're currently able to have an alternate email for hosts but we're always looking for feedback and evolving the platform so I've logged your enhancement idea to the team for adding more hosts. It's been a pleasure working with you!

The features are very user friendly and the customer service has been awesome!

Sep 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing.

Cons: The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming.

Vendor Response

by Traction Guest on September 25, 2017

Thank you for your review, Katie! We are working on enhancing our Theme Editor to give users more options and ensure it is easy to use. Feel free to reach out if you need some help in the meantime! - Ryan

Capterra loader

Great customer service and provides excellent flexibility for customizing a visitor's experience

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The availability of customer service, ability to create dynamic workflows, and user friendliness of the app

Cons: Setting up security bundles with shared locations is not as logical as I would have liked it to be, otherwise everything is great!

Vendor Response

by Traction Guest on December 04, 2017

Lauren, setting up application roles and rights is always a bit of a tricky subject. We've made them really customizable to begin with and will work with the UI over time. Thanks for the suggestion, we hear you.

Escape Hotel & Traction Guests

Jan 25, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to implement and get the job done with minor bugs and crashes.

Cons: Lack of specific customization.

Overall: We hired traction guest as an easy solution for all our liability waivers. The customer's service and guidance especially with our rep have been great. The overall performance of the system is great as well with the exception of few minor customization adjustments we will like to see improve the shortly. We will like to have perhaps some lists of current updates that the system holds as of 2017.

Recommendations to other buyers: Possibility of Deleting the email that is sent to customers when they sign off the waivers as well as the test users.

Vendor Response

by Traction Guest on January 27, 2017

Thanks for the review Ion. We appreciate the suggestion on the option to turn off the visitor email confirmation. The timing is funny on that as we just added the capability last week. You just need to let someone in Customer Success know and they can deactivate this on your account (we'll go ahead and do that for you now).

Simple & Effective

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Implementing TractIon Guest has definitely enhanced our visitor and employee experience. The check in process is simple and seamless. We've received quite a bit of positive feedback from both our visitors/guests and our team on how easy it is to use the product and how convenient it is, too. Internally, this allows our team to optimize their time in the day. Major benefit add to our workplace!

Vendor Response

by Traction Guest on September 13, 2016

Thank you for the review. We are excited to have Uniguest join and be so active in our Community.

Our Traction Guest kiosk is a popular new tool at our new corporate office.

Mar 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the graphical view of "experience path" configurations, which helps me to visualize the experience that our visitors will have. I also like the ability to copy items in the system when I am adding additional similar locations

Cons: The documentation is very clear and helpful. But I still had some difficulty with one function: Uploading our list of hosts was difficult due to the un-documented need for a +1 country code in the CSV file. And adding a +1 to a cell in Excel or Google Sheets causes display issues.

Overall: We are much more aware of who is in our building, and it saves a phone call from our receptionist when our guests arrive Traction Guest also allows us to replace our old ITAR badge system, due to the ability to print 2-colors on our thermal badge printer.

Vendor Response

by Traction Guest on March 15, 2019

Hey Jeffery. Thank you so much for the review. I'm happy to hear that Traction Guest is able to meet your requirements as an ITAR compliant customer. We appreciate your feedback in relation to our documentation. We understand the importance of having accurate documentation and our team will continue to work on ensuring that our online Knowledge Base Articles are up to date with relevant information. Cheers!

Fits like a tailored suit

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The possibilities to actually embed the software into your overall company branding are unbeatable in the market. It can seamlessly integrate with whatever brand you have and it will look like a self-developed product. Really important when you are a tech company.

Cons: Sometimes the editor is a bit... unresponsive. But that's a rare occurrence. Overall I don't have any complaint.

Vendor Response

by Traction Guest on July 17, 2018

Hi David,

I love that review title and your feedback along with it! I could tell from your Theme and templates that branding was important to you and seeing that built out so well was terrific to see. I'll put a note in for the team to take a look at those occasional editor responses. It's been great working with you thus far and stay tuned for future updates! Thank you! - Jovito

The team has been nothing but helpful. The software is easy to use.

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

Cons: I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine.

Vendor Response

by Traction Guest on August 04, 2017

Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help!

Traction Guest on the Trade Show floor

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Easy to customize to each event and show, like that the lead goes right into sales force for easy followup, Easy to use for Domestic and International Events

Cons: Wish it would tell you on the app how many leads you have entered into the sytem. Wish you could go back into a lead from the app to add more information. When you take a photo of the business card wish it could go into Sales Force. And a "Go Back" button so that you could go all the way back to the beginning of the lead you are working on to make any changes.

Overall: We started using Traction Guest for our trade show lead system. It is so easy to manage and easy use on the trade show floor. We also like that the leads go right into Sales Force so our sales team can add more information later and track the lead right from the show. Another great feature is we can use the system at our events as well to capture all the guests that attended. Traction Guest is a great multi function tool for the Event and Trade Show world.

Recommendations to other buyers: Great product and super easy to use. Wish it had a couple more features that I listed above. These would make this product perfect for us. Another idea for the future would be to be able to scan bar codes or QR codes from Show Badges so you don't have to enter information. This isn't a big deal but something my crew says would help.

Vendor Response

by Traction Guest on April 25, 2017

Hi Erin. Thank you for taking the time to write such a great review! We've actually just released the QR code scanning and we are continuously working on further improving the Salesforce integration. Alex will reach out to you to take you through the new features to help you with your next tradeshow!

Outstanding Customer Support!!!

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was mainly impressed with the customer experience.

Cons: My job is to provide support for networking hardware and computers, so I don't use this software unless the hardware running it is malfunctioning.

Overall: Their rep provided above and beyond customer support. I work with software support for various applications frequently. I have never had such a positive experience. I called to find out about resetting a license. The rep stayed on the phone with me as we worked through numerous challenges with the hardware running the application (iPad and Brother 820 label printer). He was knowledgeable and helpful as well as friendly and professional. Thanks so much!

Ease of Use, Very Professional Product, and Customer Support is EXCEPTIONAL!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely intuitive during the set-up and configuration process. I really like the ability to customize as well. The final results is a professional and consistent platform for all of our visitors.

Cons: I've been using the system for about a week and I haven't found any gaps in the process. The customer support is extremely professional and helpful at all times.

Vendor Response

by Traction Guest on July 17, 2018

Hey Denise,

It's been fantastic seeing how you've been using the platform and customizing it to fit your location's needs as more requirements arise. Hearing that you've had a good experience with customer support puts a smile to my face as I'm always so glad to hear we've been able to contribute to a positive experience :) Thank you so much! - Jovito

Traction Guest solved our Visual Compliance and Visitor Log retention requirements.

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.

Cons: Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Overall: Cost Savings

Audit Logs for Visitor Management

Standardized Visitor Badging

Reliable Visual Compliance Background Checks

High-Tech Appearance to greet visitors

Vendor Response

by Traction Guest on May 01, 2017

Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers.

Quick And Easy Check In Service!

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up.

Overall: Traction Guest has helped us check in clients and notify their hosts quickly and easily. The sign in process is very customizable as well. I am able to add new features and change the over all process in no time if need be. Bryan has been amazing at helping us with any questions we have had and provides a fast response every time! I would definitely recommend Traction to others.

Vendor Response

by Traction Guest on January 19, 2017

Thanks Leanne. It's great to see one of our Customer Success folks called out. We feel that our ability to help and train customers is a big differentiator but it's nice to see it confirmed. We'll look into that item you mentioned on the host list, stay tuned.

Traction has made my life easier!

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: It is so easy to use, and set up. Guests really like the sign in process, always commenting on how efficient it is. The customer service team are second to none! Their response time is always so quick and no question is too little or annoying!

Cons: I have not come across any cons yet, although it would be great if you were able to preview any changes you make before saving them. I am able to use a second iPad to view the changes as I make them so not a big deal but would be a great addition!

Vendor Response

by Traction Guest on September 19, 2018

Sean, thanks for taking the time to write us a review. We appreciate your feedback. We are working on some UI improvements that will make that easier!

Great experience from research to final selection. Traction Guest has proven to a great asset.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process.

Cons: The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product.

Overall: The ease of use. The notification system is great. A guest arrives and you are notified via email, text or both.

Vendor Response

by Traction Guest on April 03, 2018

Hi Gregory, thank you for your review! Let's connect on that badge adhesiveness. Guest also works with a variety of badges types and badge tags. It's been terrific seeing how you're leveraging the platform and it's been great working with you and your team. Thank you!

Facility Security

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How user friendly the system is. It is as easy as using a cell phone

Cons: We had some initial glitches that have been resolved. The customer service team is outstanding.

Overall: It has been awesome being able to access all visitor information in one convenient location. I feel it increased our security level by having a colored photo of all visitors. This is critical if you ever have to tract someone down for something they may have done at your facility when they visited.

Vendor Response

by Traction Guest on April 09, 2019

Hello Mary! It's great to hear that Traction Guest has helped to improve security at your facility. Please don't hesitate to reach out to our Customer Success team for any new questions you might have. We enjoy helping our customers find solutions!

Great product that was fairly easy to set up and implement for our small organization.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons: I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Vendor Response

by Traction Guest on July 20, 2017

Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

Quick,Easy, and Nice UI

Dec 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy.

Cons: The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options.

Overall: We know who is in the building, who they are here to see and when they have leave. And even if no one is at the front desk the host knows they have someone here to see them.

Vendor Response

by Traction Guest on December 11, 2017

Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it!