# Page 2 | Sign In Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sign In Solutions the right Visitor Management solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150664/sign-in-solutions/reviews --- Sign In Solutions 4.7 (173) [View alternatives](https://www.capterra.com/p/150664/sign-in-solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Sign In Solutions ## Showing most helpful reviews Showing 26-50 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Devin W. Security Airlines/Aviation Used the software for: Less than 6 months ### "SIE is the way to go!" August 11, 2025 5.0 It has been a wonderful experience overall. SIE has created a streamlined service for all of my guests and employees to get in fast safe and secure with a professional aesthetic. Pros Ease of use and user control options. I have had the best experience using SIE on my day to day with my company. Cons A little restrictive when operating with multiple devices. ex. I work at a cleared facility which has some restrictions on leaving devices open without lock code once my device times out my Bluetooth disconnects from the tablet which causes me to have to manually turn on badge printer each time it connects. That being the only gripe I have with the software. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) Pricing and interface along with more hardware options Review Source Response from Sign In Solutions August 12, 2025 Thanks for the kind words Devin! I've followed up with the product team to see if they have any suggestions about the connectivity issue! TS Terry S. SRO Education Management Used the software for: Less than 6 months ### "Sign In Solutions was the solution" December 23, 2025 5.0 We have need looking for a visitor and employee management system for some time and I almost gave up and went with Raptor begrudgingly but then I stumbled upon Sign In Solutions Pros One of the easiest onboarding platforms I have ever used. From the initial purchase to the follow up training. Cons There is nothing I really don't like, however there are a few more features I would like to see implemented into the software such as bulk sign in Alternatives considered [Raptor VisitorSafe](https://www.capterra.com/p/111900/Raptor-vSoft/) Reason for choosing Sign In Solutions More straight forward and not constantly trying to sell you additional products Review Source Response from Sign In Solutions January 4, 2026 Thanks for the kind words Terry! Great to hear you are enjoying the product. I'd love to find out more about your feature requests and share more about bulk sign-in options, please reach out to me at mia.campbell@signinsolutions.com :) DO Dominic O. senior engineering specialist health and safety manager Design Used the software for: I used a free trial ### "Staff fire register" September 30, 2025 5.0 Overall as an administrator for the system I found it to be excellent and it served my purposes very well. Pros The convenience and automation of the system, it alerted me to when people were on site. This was invaluable in keeping a fire register. Cons It did tend to drain everyone's phone batteries quite a bit. Staff were not pleased about their batteries running flat. Review Source CR Cyndy R. Sr. Director, IT PMO Entertainment Used the software for: 2+ years ### "Sr. Director, IT PMO" January 6, 2025 4.0 Overall it is a good solution with minimal issues once launched. Pros Very grateful for my customer success contact. He does a great job of setting up the software and answering all the questions from each market. Cons Reporting. The export to email option is frustrating, as it typically never ends up in my email. Alternatives considered [Genea Security](https://www.capterra.com/p/155722/Genea-Access-Control/) Reason for choosing Sign In Solutions We have already been using so adoption in new markets was easier. Review Source AX Angela X. Workplace Project Coordinator Information Technology and Services Used the software for: 2+ years ### "Workplace Project Coordinator" October 18, 2024 4.0 The overall experience with Sign In Solutions gets better every year. Pros The gate location feature is super helpful since it enables guests to check into multiple buildings using one QR code. The check-in and check-out process is smooth. The appointment feature is also great and easy to use. Many hosts prefer to attach the appointment URL to their event email invites to guests than uploading a list of visitors to SIE through a CSV file. Cons We would like to be able to bulk check in guests and edit invites sent through Outlook plug-in. It will be great if we can upload an image for the email template banner instead of having to host the image as an URL using a third-party tool. Review Source Response from Sign In Solutions October 25, 2024 Angela, Thank you so much for your feedback! We're thrilled to hear that features like the gate location and appointment tools are making a difference for you and your team. Knowing that the check-in process and appointment URL add value to your workflows is incredibly rewarding. We value your insights on bulk check-ins, Outlook plugin updates, and email template improvements. These suggestions help us shape future enhancements that better support our customers' needs. Your experience matters greatly to us, so we'd love for you to connect with your account manager to share even more direct feedback—this helps us stay closely aligned with your needs and deliver an exceptional experience. Thanks again for sharing your thoughts and being part of the Sign In Solutions community! Myron F. Senior Manager - Faciities and Corporate Serivces Computer Software Used the software for: 2+ years ### "Front Desk Traction Guest" December 5, 2019 4.0 Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward. Pros Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors. Cons The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/)[SwipedOn](https://www.capterra.com/p/134219/SwipedOn/) Reason for choosing Sign In Solutions I think I chose Traction Guest first because of the offerings they proposed that would fit our business. Secondly, they actually called us back and really answered our questions regarding the software, availability, deployment and other milestones that we needed to consider before moving forward. Lastly, was their customer service was far beyond what we were experiencing in getting information from other potential vendors. That is what eventually sold me on moving forward with Traction Guest. Review Source Response from Sign In Solutions December 17, 2019 Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers! Josh Szepesi Solutions Consultant Ricky Y. Leader, IT Operations Government Relations Used the software for: 6-12 months ### "Traction Guest" December 9, 2020 5.0 Was able to solve our covid-19 health screening questionnaire for guests coming into our offices and they have excellent account managers that will work with you to explore your needs. Pros Ease of configurability in workflow of questions. Integration with our Active Directory and SSO login. E-mail sign in and contactless guest registration. Cons Reporting can be improved as currently method is CSV based. Area of analytics improvement will greatly enhanced this product. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing Sign In Solutions It integrated better with our in office guest sign in concept that we currently had with Envoy and was a great direct replacement with great ease of use. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) They did not have a covid-19 module ready at the time we were looking and their development had no ETA on their beta product. Since time was of the essence we were forced to look at other options. Review Source Response from Sign In Solutions December 18, 2020 Thanks so much for the review Ricky! Helping companies adjust their onsite visitor management and security processes to fit with the COVID-19 pandemic was something we sought to stay ahead of the curve on, and we're grateful that we've been able to support your company in that regard! Registration, contactless sign-in, as well as integrations with AD and SSO are also very useful features of ours indeed. Visitor analytics is something that we are in the middle of planning, as we know that that will only help supplement these functionalities in the mid-pandemic and post-pandemic workplace. Our team has enjoyed working with yours and we remain available via support@tractionguest.com or via +1 855 215 9508 anytime you need us! EG Eduard G. Business Systems Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good product and even better customer service" October 29, 2019 4.0 If you can't do something out of the box or you are having some issue, the Traction team is very responsive and always willing and able to come up with a solution that meets your business requirements. Pros Getting started is very easy, the product is very flexible, and the documentation and support is fantastic. Cons The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs. Alternatives considered [Eptura Visitor](https://www.capterra.com/p/117329/Proxyclick/)[Teamgo](https://www.capterra.com/p/136054/Teamgo/)[VisitLog](https://www.capterra.com/p/136157/VisitLog/)[WhosOnLocation](https://www.capterra.com/p/142980/WhosOnLocation/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing Sign In Solutions Most options I looked at were not as powerful and well-designed as ProxyClick or Traction Guest and had fewer features for differentiating between different kinds of visitors, branding, idle screen, etc. Traction Guest seemed slightly more customizable and seemed to have a better admin UI than ProxyClick. It also had more bells and whistles that we may choose to use in the future, like OCR-enabled ID scanning. Review Source Response from Sign In Solutions November 4, 2019 Hi Eduard - Thank you for leaving us a review. We appreciate your feedback! I'm glad to hear you enjoy how customisable our platform is and thank you for acknowledging our support. We're always happy to help our customers! I've shared your thoughts on the Experience Editor, with our Product team. This is an area of the app that we've had discussions about and are looking to improve on in the future. As for the Host uploads, if there are any issues that we can help you with there, please let us know and we'd be happy to set up a call to help with that! -Niall JP Jill P. Used the software for: ### "Amazing support team + Few UI Suggestions" April 6, 2017 5.0 Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations. My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered. If there was 2 things to suggest be changed or updated for Traction Guest: 1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account 2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled "Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team. Review Source Response from Sign In Solutions April 6, 2017 Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail. We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest. Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor! Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted! Please continue to reach out to our team with any questions and ideas! AP Anish P. Server Administrator Architecture & Planning Used the software for: 2+ years ### "Personnel and Product " February 11, 2020 5.0 it is a great product easy to use. Pros Software aside which is a very good product, we've had Traction Guest for a few years and have been a small part in continual growth of the product functionality. The Personnel that we have been dealing with from that start is what makes the difference, the following have always been there willing to help in any situation and pleasure to work with \[SENSITIVE CONTENT HIDDEN\]. Cons only thing we have had issues is clients saying there is too much information. Reason for choosing Sign In Solutions The product looked like something that would fit our needs, we proceeded with 1 month trial before we were satisfied, again this goes back to the personnel listed who helped develop the options to fit our needs. Review Source Response from Sign In Solutions March 3, 2020 Hi Anish! Thank you for the review! Not only do we want to provide a robust visitor management solution, but we're also keen on continuing to earn your trust every time you need support, have some feedback, or are undergoing transitions with far-reaching implications for your visitor management processes. We continue to look for ways to make the software as friendly to your guests as possible, and welcome any feedback/suggestions and any contact whenever there's any way we could lend you further support. LY Lari Y. Office Manager Computer Software Used the software for: Less than 6 months ### "Nice looking and easy to use with good features." May 16, 2017 4.0 Pros I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great. Cons There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this. Review Source Response from Sign In Solutions May 16, 2017 Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences! EF Elfego F. Trade Compliance Specialist Defense & Space Used the software for: 2+ years ### "Traction Guest Best Bang for your Buck" April 22, 2020 5.0 The traction guest team is extremely helpful. They reach out periodically to ensure all operations are going smoothly and are very active in applying customer feedback to updates. Nearly all feedback we've given has been worked on and introduced in updates over time. I want to \[SENSITIVE CONTENT HIDDEN\] a shout out as well! They've been helping with troubleshooting and best practices since we've joined Traction Guest. Pros The experience editor is intuitive and can be customized to fit all our business needs. Customization for badges allowed us to replace our outdated plastic badges. Cons For our business needs there is currently no cons. An issue we encounter with guests is that they don't complete our check in process at times. If possible a switch to turn on a page counter somewhere i.e. 1 of 5, 2 of 5, etc to show exactly how many pages there are. Review Source Response from Sign In Solutions April 27, 2020 Thank you for the review Elfego! We're thrilled to see that you're leveraging the configurability of our platform to fit your business's needs, and our team has enjoyed working with you to ensure that your company is indeed getting as much bang for the buck as possible! Anytime there's any additional support we could offer, don't hesitate to reach out to us again! MR Michael R. Help Desk Support Information Technology and Services Used the software for: 2+ years ### "Keeping Forward With Visitor Management" July 28, 2020 5.0 I've been extremely satisfied with Traction Guest. I love all of the new features. Keep them coming! Pros I like how quickly Traction Guest has been to come up with solutions and new features for their VMS. Their touchless sign-in was out and functioning so quickly after the lockdown. Cons There are a few features I would like to see implemented. Like the ability to emulate the check-in process from the portal when making experience changes or theme changes. Having a "play button" on the portal would make life so much easier when making design changes as I wouldn't need to physically be near the licensed iPad when working with TG. Also a better badge design program on the site would be amazing! Review Source Response from Sign In Solutions August 24, 2020 Thank you for taking time to write this review Michael! We're thrilled to hear that our touchless sign-in feature has helped your company, and there are more exciting features on the way for sure! That being said, we've taken note of your suggestions regarding a preview of the experience/theme for the iPad, as well as a much smoother badge editing device. Don't hesitate to contact us again with any additional suggestions for our platform! AV Anthony V. MFG Engineer II Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Simple and user friendly software with great customer support!" December 15, 2020 5.0 The customer support team, specifically \[SENSITIVE CONTENT HIDDEN\], is very knowledgeable and helpful. We were able to resolve an ongoing issue in a matter of one phone call and Microsoft Teams meeting (approximately one day). Pros Easy to use and very straight forward. Great customer support representatives! Cons Updates on the iPad always seem to cause us to reboot in order to get full functionality back. Also, the signature button could be larger and more obvious (with the word) signature on it. These are the two most frustrating things I have come across in being directly involved with the product the past year and a half. Reason for choosing Sign In Solutions N/A Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) Corporate transition per new contract. Review Source Response from Sign In Solutions January 12, 2021 Thank you so much for the feedback Anthony! Our support team always enjoys working with yours, and we're thrilled to hear that you've found our software pretty easy. We'll take a look to see what could be causing issues with iPad updates, and into potential for edits to the Signature button. Any additional feedback or thoughts, please feel free to share with support@tractionguest.com at any time! BD Brian D. Security Manager Airlines/Aviation Used the software for: 1-2 years ### "Excellent product" January 5, 2021 4.0 Powerful and customizable system. No down time. Email and text messages to hosts and guests. COVID screening, safety and NDA plus data collection. Ties in to our training records and flags watchlisted visitors. We use the roll call display to show our safety and maintenance teams all the contractors on site. The granular permission levels are perfect for us. Pros The guest experience is excellent and our security guards are easily able to use the web interface. The traction guest support team provides timely and detailed help. Well documented and easy to customize. Cons No issues. The features we need already existed in the software. Reason for choosing Sign In Solutions Introduced to Traction Guest at the ASIS security conference. Our Import/Export team liked the integration with our existing Trade Compliance software. Review Source Response from Sign In Solutions January 18, 2021 Thank you so much for taking time to write this review, Brian. We're proud to have an onsite security and access management platform that includes things like trade compliance, COVID-screening, email/SMS notifications, and NDAs to support these processes for your organization. Anytime you have additional feedback or would like additional support, please do not hesitate to contact us again at support@tractionguest.com. KJ Kathleen J. Physical Security Manager Telecommunications Used the software for: 2+ years ### "Contactless Signin" December 8, 2020 4.0 With Covid-19 the roll-out of the contactless sign-in is exactly what we needed. Pros Registration experience is much easier to create than the kiosk experience. Cons Kiosk experience - cannot copy and paste within the experience. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing Sign In Solutions Customer Service is excellent. I have been dealing \[SENSITIVE CONTENT HIDDEN\] and both ladies were exceptional in helping me to get matters resolved. Review Source Response from Sign In Solutions December 9, 2020 Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at support@tractionguest.com! Our team has enjoyed working with you and we're happy to provide whatever additional support you need! MP Miguel P. Business Intelligence Analyst Government Administration Used the software for: 6-12 months ### "Amazing Flexibility" November 26, 2019 5.0 Overall we are extremely satisfied with the product. We have been able to simplify the flow of over 1,000 visitors per month, notify the correct folks throughout the building, increase security and gain some meaningful data about our visitors. Their customer service is probably one of the best I have ever experience with any software company. Their product is pretty well documented which is very helpful. The product is actively being updated which improves performance and provides extra functionality. Updating the software is very easy. Pros Flexibility - The software allows you to create your own visitor flows without coding knowledge or having to pay extra for custom flows like some other systems out there. The Editor is pretty easy to use and offers tons of options to create any type of flow. Cons The per iPad pricing structure can be a bit limiting depending on your needs and budget. Review Source Response from Sign In Solutions December 5, 2019 Hey Miguel, I really appreciate your feedback here. Your use-case touches on so many advanced aspects of the platform and seeing how you were able to easily implement it to set-up a psuedo-conditional experience was fantastic to see. It's been really helpful for me to mentally call back to your use-case when solutioning similar setups for other customers. I'm glad you've had a great experience with our team and we're looking forward to continuing working with you as more updates come down the line. Thanks! AB Annette B. Leader Health and Safety Non-Profit Organization Management Used the software for: 1-2 years ### "Traction Guest Review" December 10, 2020 4.0 The software dev team is creative and takes an agile approach working with clients to understand business requirements and find solutions. the software is scalable and ease of implementation. I think the team is fantastic, they listen to the needs of their clients, are responsive and provide great service. Pros Our organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines. Cons Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules. Reason for choosing Sign In Solutions variety of factors Review Source Response from Sign In Solutions January 4, 2021 Thank you so much for taking time to share this feedback, Annette! Supporting companies and their visitor management processes through the pandemic and through tightened health/safety regulations was of utmost importance to us, so we're thrilled that we've been able to help out your company in that regard and bolster your locations' layers of protection against COVID-19! We're noting the feedback regarding COVID-19 declarations and notifications to hosts. Our team has enjoyed and appreciated the opportunity to work with yours, and we'll remain only one email or call away any time you need our support again or have any additional feedback! JH Judith H. Business Analyst Oil & Energy Used the software for: 6-12 months ### "Traction Guest Review" December 15, 2020 4.0 We are currently moving away from manually orientation card preparation for contractors, which decreases the administration strain. Pros Integrating into our company was a challenge because we turned Traction Guest into much more than what it was designed for. But what i like most about this is that the support we had from Traction Guest support team, specifically \[SENSITIVE CONTENT HIDDEN\], who assisted us with any questions or concerns we had. She always gives 100% and we appreciate it. Cons There were some glitches in the beginning but they were eventually resolved. This is expected with any software. Traction Guest has the potential to expand especially in the Oil & Energy Sector. Reason for choosing Sign In Solutions It's ability to work with us to develop what we wanted. Review Source Response from Sign In Solutions January 12, 2021 Thank you so much for taking time to write this review, Judith! Our support team has enjoyed working with you! There is indeed a lot of flexibility and configurability that Traction Guest has, especially for companies in the energy sector, and we've enjoyed helping you to exploit them to their maximum potential. Any future support needs or thoughts you may have, feel free to send to us at support@tractionguest.com, and we'll explore with your team and with our own team internally our options for making it happen. AC Andy C. Foreign-Trade Zone Administrator Import and Export Used the software for: Less than 6 months ### "Foreign-Trade Zone Administrator" August 15, 2017 5.0 Site security compliance set forth by CBP is made possible and easy with this product. Pros The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business. But beyond this Pro is the big one: the people behind the software. They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation. A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you! Cons I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances). If another solution for a unique identifier could be presented this would be very helpful. Review Source Response from Sign In Solutions August 15, 2017 Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration! RC Ryan C. Security Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Traction Guest Review" December 6, 2019 5.0 Very positive experience so far. Customer Service team is very attentive and helpful to all concerns. Pros Ease of use and functionality. Ability to integrate to almost any other service. Host notifications. Contractor management. Cons Lack of mobile application for management (website on mobile devices does not work very well). Inability to invite through gmail (so far). Inability for hosts to respond to text messages and acknowledge guest arrival. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing Sign In Solutions Customization, and initial experience with staff. Review Source Response from Sign In Solutions January 16, 2020 Hi Ryan, You've been a pleasure to work with and I'm happy that you've been able to explore and utilize the features throughout the platform to fit your needs. You'll be happy to know that we have plans for mobile and Gmail functionality coming soon. I have logged the ability for hosts to respond to arrival texts with our team. I really appreciated your feedback! -Jovito VR Verified Reviewer Facilities Manager, Field Offices Computer & Network Security Used the software for: 1-2 years ### "Intuitive with great customer support" September 25, 2018 5.0 Pros Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction. Cons There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time. Review Source Response from Sign In Solutions September 28, 2018 Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming! TM Tom M. Facilities Supervisor Financial Services Used the software for: Less than 6 months ### "Fantastic Front Desk Management System" January 26, 2021 5.0 My overall experience with Traction Guest has been great, the support has been phenomenal, I receive answers to my questions immediately! The Help Features on the website are nice for a quick reference. The overall experience has been extremely positive. Pros I like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors. Cons I would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information. Reason for choosing Sign In Solutions Traction Guest was selected for its overall flexibility, ease of implementation, and competitive cost structure. Review Source Response from Sign In Solutions February 16, 2021 Thank you for the review Tom! Flexibility in building out sign-in processes as well as reporting on who's visiting your facilities are things that we're proud to offer, and we're thrilled to hear that your company has benefited from these parts of the Traction Guest platform! You do raise some great ideas on how to make the platform even better in terms of flexibility and ease of use - we'll discuss internally and see how we can tackle those ideas in future releases. If you have any additional questions or feedback, please do contact us again at support@tractionguest.com! WF William F. Corporate Compliance Manager Airlines/Aviation Used the software for: 6-12 months ### "Wonderful Customer Service and Troubleshooting" November 17, 2020 5.0 We recently (after 10 months in use) had a minor glitch where the welcome video in our experience would play (visually), but would not play the sound. On our own we troubleshot (i.e. updated the application, ipad, and verified audio & wifi settings). After no luck, I contacted Traction Guest Support and was put in contact with \[SENSITIVE CONTENT HIDDEN\]. She was AWESOME. She patiently worked via phone and email to solve this issue, and we were able to correct the issue together. I wish there all applications and software have this type of top notch technical support. Traction is lucky to have employees like \[SENSITIVE CONTENT HIDDEN\]! Pros This software allows us to remain compliant and still have our unique corporate identity! Cons N/A This product has met all of our strict guidelines for guest software. Review Source Response from Sign In Solutions December 8, 2020 Thank you for taking time to leave us this feedback, William. Compliance with the strictest regulations out there is of importance to us, and we're grateful for the opportunity to have helped your company rise to the occasion of bringing your visitor management processes up to those standards! Our support team appreciates the opportunity to help your company through the challenging glitches, and we remain reachable via support@tractionguest.com or via +1 855 215 9508 anytime you need our help again! DD Diana D. Administrative Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Customer Servise was easy to work with. " March 14, 2019 5.0 We are an ITAR facility. We need the security for all of our visitors, etc., when entering and leaving our facility. It is a great security software. At the end of my day, I can go onto Traction Guest and tell who is still in the building and who has left. That's a great safety feature. Pros When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me! Cons I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly. Review Source Response from Sign In Solutions March 28, 2019 Hi Diana. I appreciate that you took the time to leave us a review. It meas a lot to hear from someone who uses Traction Guest every day, especially at an ITAR compliant facility like yours. Also, you have only ever had good questions. Feel free to ask anytime! Similar Products Featured ## Related categories [Visitor Management](https://www.capterra.com/visitor-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Compliance](https://www.capterra.com/compliance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.