# Page 3 | Sign In Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sign In Solutions the right Visitor Management solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150664/sign-in-solutions/reviews --- Sign In Solutions 4.7 (173) [View alternatives](https://www.capterra.com/p/150664/sign-in-solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sign In Solutions ## Showing most helpful reviews Showing 51-75 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA KRISTOPHER A. Vice President Construction Used the software for: 1-2 years ### "Amazing Customer Support" April 23, 2020 5.0 Amazing, their customer service is exceptional. We had a request regarding data transfer and they were so attentive and accomodating. We had multiple conference calls with Traction Guest where they invited multiple people from their team all working together to get it done. They constantly followed up with us to make sure our needs were met. Pros How customizable it can be and the ability to push the data out in real time to our server/environment. Cons Having to refresh the iPad when making some minor changes. The administration part of this is done offsite so sometimes it is difficult to get someone to refresh the iPad. Review Source Response from Sign In Solutions May 1, 2020 Thank you so much for the review Kris! It's been a pleasure for our team to work with yours and ensure that we could address your company's needs. Worth noting is that our iPad app does an auto-refresh over wifi every 5 minutes. That'll pull in new updates that Admins make remotely. Any time you need additional support in the future, don't hesitate to reach out to us! VG Vincent G. EHS Coordinator Machinery Used the software for: 6-12 months ### "The top visitor software brand" May 26, 2020 5.0 My overall experience has been extremely great. When you need customer service, you can literally pick up the phone, hit one number and speak with a knowledgeable customer support agent and get help with ANYTHING! Pros I could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use. Cons The sign out page could use some upgrading and integration with the guest list. Reason for choosing Sign In Solutions Traction Guest has the best features and the lowest price of all the visitor software companies I researched. Review Source Response from Sign In Solutions June 22, 2020 Thank you for the review Vincent! We're thrilled to hear that you've had a smooth and seamless experience implementing and using the Traction Guest platform at your site! Our team has raised areas of improvement for the Signout Page with our product and development teams, and we continue to be all ears for any feedback and enhancement suggestions you have! And of course we remain available for any support you and your colleagues may need in the future! VR Verified Reviewer Warehouse Operations Associtate Logistics and Supply Chain Used the software for: Less than 6 months ### "User Friendly and Great Customer Support " November 4, 2019 4.0 Pros Software is really easy to use, navigate and customize. It provides a clean layout of visitors log and valuable real time data on guests onsite. Customer representatives are very responsive and patient to work with you over support calls. Cons I would love to see more flexibility on customizing data display and searchable fields. Currently, you will have to go through a series of steps from exporting CSV file, downloading the file from email, to performing excel filter in order to pull out a specific record. It would be more efficient if a record on Guestbook can easily be searched by any field. Review Source Response from Sign In Solutions November 8, 2019 Hello! I am glad to hear that you find our software really easy to use, navigate, and customize. And thank you for acknowledging our support, this means a lot to us! I will bring your thoughts on increasing the flexibility of customizing data display and searchable fields of our Guestbook to our development team. Thanks for taking the time to leave us a review, we really appreciate your feedback! - Vankie AR Amy R. User Experience Engineer Oil & Energy Used the software for: 2+ years ### "Support" December 2, 2020 4.0 The experience has been very positive from ease of use to reliability. Pros Support is always fantastic to work with. Cons We have the ipad and printer setup on the secure wifi. Dealing with Networking to have the printer and iPad on the same network has been challenging. Being able to connect the printer directly to the iPad would be a huge improvement. Review Source Response from Sign In Solutions December 18, 2020 Thank you so much for the review Amy! Our team has enjoyed working with yours. Printers can of course be tricky to work with - if it's worth considering on your end, bluetooth and LAN hard-wiring are worth considering if the printer model is a QL-820NWB! If you have any questions or would like guidance on setting that up, reach out to us at support@tractionguest.com or at +1 855 215 9508! Lyndsy H. Project Manager Industrial Automation Used the software for: 6-12 months ### "Great software!" June 5, 2019 5.0 Great experience and absolutely worth the cost! Pros Traction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly. Cons It was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive. Review Source Response from Sign In Solutions June 19, 2019 Hey Lyndsy, thanks for sharing your thoughts. The Customer Success team has enjoyed helping you configure Traction Guest; setting up your NDA and customizing your sign-in experience. I have brought your requests surrounding additional Google Drive functionality to our team and they are looking at how we can get there. Thank you! TL Tom L. Manager of IT Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Traction Guest - Top Contender" October 31, 2019 5.0 Traction Guest will face all of our guests coming in the door. And we will start that experience in a positive way with a touch of high-tech. It will be a big part of the first impression. It will also generate some efficiencies in notifying users that they have a visitor. Pros Traction Guest is designed with Business in mind. It has all the features we needed. Workflow-based configuration, flexible NDA (document signing) management, Active Directory friendly, customizable themes, good notifications (Email/SMS). Cons Visitor Management is not easy. So Traction Guest has created a system to manage all the possibilities. So it takes a good deal of learning and understanding their product to put it into place. Badge design in the system could be greatly improved. The badge creation portion of the software is not quite as good as it could be. But I hear they are working on it. Reason for choosing Sign In Solutions Traction guest was fairly competitive in price, NDA (document signing) management, work-flow based configuration, flexible rules for the workflow, AD friendly. Review Source Response from Sign In Solutions November 5, 2019 Hi Tom Thanks for all of the positive feedback! I'm glad to see you're taking advantage of so many features. We're always here to help, and that includes badge design! While we wait for an updated editor, don't hesitate to reach out to us with sketches or mock-ups of your ideal badge. We'll gladly help you put something together! -Alim KT Kaitlyn T. Specialist, EHS Airlines/Aviation Used the software for: 1-2 years ### "Visitor Management Made Easy!" December 17, 2020 4.0 Positive experience and great team committed to continuous improvement. Always listening to customer needs. Pros Traction Guest software has allowed us to operationalize our approach to visitor management. The ability to integrate training and security requirements enterprise wide, with guest connect action has far surpassed all expectation. Cons Support team response time/time difference from west-east coast of Canada. Review Source Response from Sign In Solutions January 12, 2021 Thank you so much for the review! We're thrilled to hear that Traction Guest has helped improve your visitor management and security processes! The Guest Connect Action is an especially useful tool when it comes to enhancing configurability to your setup. Your company's past and current feedback are important to us, and we'll remain all ears if there are any feature requests or enhancement requests that you and your colleagues would like to raise with us. Eric J. IT Support Technician Defense & Space Used the software for: 6-12 months ### "I think Traction is a solid product that is transitioning to a great product." November 29, 2017 5.0 Easier guest management, streamlined visitor screening and an attractive, customized check-in platform in the lobby. Pros What I like the most about the software is the team behind it. Traction has their ears open and I've found them to be very responsive. It's almost as if the Support team and Development team talk to each other... Cons Sorry, I don't like the UI all that much. It's completely usable, but not really my cup of tea. It is snappy most of the time, though, so it could be worse. Review Source Response from Sign In Solutions November 30, 2017 Hi Eric. Thanks for your feedback on the UI. We're on it! Norell P. Director, Operations Packaging and Containers Used the software for: Less than 6 months ### "Visitor Management with Ease" March 11, 2020 5.0 Traction Guest made an immediate impact with our visitor interaction. Our visitor activity is now tracked accurately and all visitors are made aware of our Mutual Agreement and Safety Guidelines prior to walking our site. The team at Traction Guest have been amazing! \[SENSITIVE CONTENT HIDDEN\] all are professional, friendly and experts in their field. Thank you all! Pros The software is user-friendly and can be implemented immediately into your process. From admin settings to process flow, the entire software was designed to have an immediate impact and be easy to customize. Cons I would like to see hosts have the ability to take their picture on the user device and upload it directly to the software. Review Source Response from Sign In Solutions April 10, 2020 Thanks for the review Norell! We're thrilled to hear that you've found the software easy to use, and that you've been able to configure it to fit your visitor management, safety, and security needs. Our team is always happy to help any time you need additional support! Roger Todd B. Human Resources Manager Textiles Used the software for: Less than 6 months ### "The Software is awesome...Fully customizable and easy to use...highly recommended" February 5, 2018 5.0 It allows our visitors much less frustration with not being able to reach someone here, upon their arrival on site. Pros It is very user friendly. The Traction Guest representatives are very helpful and quick to set up a call to step you through anything that you are not sure how to do. Cons I have not found much of anything I did not like. It would be nice to have the ability to see what your changes will look like, when used live, to make sure it works properly. We now go out to the lobby and try it, to see what effect our changes made. Not a big deal, but would make it over to top if we could do this from the facilitator page in the office. Review Source Response from Sign In Solutions February 6, 2018 Thank you for your terrific review, Todd! It's been great working with you and seeing how you're utilizing the platform for your use-case. Being able to preview changes is a great suggestion and we'll pass it on to our dev team. Thank you! - Jovito JG John G. Director, Facilities Building Materials Used the software for: 1-2 years ### "Review 2020-0108" January 8, 2020 4.0 I am very please with the support the service team provides. \[SENSITIVE CONTENT HIDDEN\] is a gem. Pros Ease of installation and customization. Graphical programming really helped. Cons 1\. Red Flag process is very weak and not useful. 2. Would like a more robust and simple invite program - although i haven't used the current version much yet. Review Source Response from Sign In Solutions January 16, 2020 Hey John, thank you so much for your feedback! We have always enjoyed working with you as well and we're glad to hear that you've been able to install and customize Guest to your liking. I have shared your feedback on the watchlist and invite functionality with our team. We already have big plans coming up, especially for the invite functionality, which will make it easier for you and users in the future. Feedback like yours really drives our product forward. Thank you! -Jovito DG David G. Information Services Mgr. Machinery Used the software for: Less than 6 months ### "Traction Guest Support" January 20, 2020 5.0 Not being a user I cannot really provide an overall experience that would be worthy of the product. Pros I am involved in the installation and support of the Traction Guest software, not the selection and frequent use of it. That being said I am most familiar with the technical support of the software and have found the tech support group to be excellent in all of the times I have contacted them. I would not hesitate to recommend the Traction Guest software solely on the basis of their technical support staff. Cons I can only say that my company is least happy with the amount of time that guest logins are maintained "out of the box" ~ that being 30 days. According to tech support this can be increased, but there is some kind of process involved with making that case with the Traction Guest developers. Reason for choosing Sign In Solutions I was not involved in this aspect of the software. Review Source Response from Sign In Solutions January 23, 2020 Hi David, Thank you for taking the time to give us your feedback. I'm thrilled to hear that you have found our service excellent and that you won't hesitate to recommend us to others. In regards to guest logins being maintained for 30 days, that's the default 30-day cache on the iPad. We can always extend that for you upon request. Please contact us and we can have that done for you! -Vankie Lauren G. Finance Specialist at The Jewish Community Center of Greater Pittsburgh Used the software for: 6-12 months ### "Great customer service and provides excellent flexibility for customizing a visitor's experience" November 30, 2017 5.0 Pros The availability of customer service, ability to create dynamic workflows, and user friendliness of the app Cons Setting up security bundles with shared locations is not as logical as I would have liked it to be, otherwise everything is great! Review Source Response from Sign In Solutions December 4, 2017 Lauren, setting up application roles and rights is always a bit of a tricky subject. We've made them really customizable to begin with and will work with the UI over time. Thanks for the suggestion, we hear you. WR Wil R. IT Manager Aviation & Aerospace Used the software for: 2+ years ### "Easy and quick to deploy" March 6, 2020 5.0 Excellent customer support. Very easy to use. Pros Ease of use. Visual Compliance and ITA integration. Cons No capability to connect to a phones system to call the host. Reason for choosing Sign In Solutions Other sister companies have started using the same system Review Source Response from Sign In Solutions April 10, 2020 Thanks for the review Wil! Ease of use and configurability are important to us, and we're glad that they have been characteristic of your experience with our software! We welcome this feedback and any more that may come in the future, and our customer support team remains available by phone, email, or live-chat anytime you need us! bN binu N. FSQ Food Production Used the software for: 2+ years ### "Thanks to \[SENSITIVE CONTENT\] for her excellent customer support" October 7, 2021 5.0 Very good Pros The customer support Dear \[SENSITIVE CONTENT\], Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Kind Regards Binu Cons There is nothing negative at this time that I have to share Review Source AM Allison M. Manager Administrative Serices Machinery Used the software for: Less than 6 months ### "Nice alternative to not having a receptionist " May 1, 2020 4.0 Customer service is great and super knowledgeable and was available to answer all my questions - and never rushed me. Follow through by Customer Service is also great and usually includes detailed answers. The development team willingly accepts suggestions for enhancements. Pros Our receptionist retired and Traction Guest is our answer because of the amount of features offered for the price. Integration with ITAR and Outlook was easy. Cons The lack of documentation on how to set up the "experience" within program. It would be more helpful to have a kick off call, where someone listens to how the end user plans to use it, and then creates an initial experience. From there, the end user could more easily modify or further customize based on findings during testing. Reason for choosing Sign In Solutions Integration with Outlook, ITAR and MS Teams. Review Source Response from Sign In Solutions May 6, 2020 Thank you for the feedback Allison! We're thrilled to hear that our features and integrations have been helpful for you and your organization! We're sorry to hear that some members of the Warn team did not get included in the original Kick-off call with our Customer Success team. That said, we're happy to organize something with you, and we'll reach out to you directly to do this. Thanks! Jeffrey S. CAD Administrator Automotive Used the software for: Less than 6 months ### "Our Traction Guest kiosk is a popular new tool at our new corporate office." March 13, 2019 5.0 We are much more aware of who is in our building, and it saves a phone call from our receptionist when our guests arrive Traction Guest also allows us to replace our old ITAR badge system, due to the ability to print 2-colors on our thermal badge printer. Pros I like the graphical view of "experience path" configurations, which helps me to visualize the experience that our visitors will have. I also like the ability to copy items in the system when I am adding additional similar locations Cons The documentation is very clear and helpful. But I still had some difficulty with one function: Uploading our list of hosts was difficult due to the un-documented need for a +1 country code in the CSV file. And adding a +1 to a cell in Excel or Google Sheets causes display issues. Review Source Response from Sign In Solutions March 15, 2019 Hey Jeffery. Thank you so much for the review. I'm happy to hear that Traction Guest is able to meet your requirements as an ITAR compliant customer. We appreciate your feedback in relation to our documentation. We understand the importance of having accurate documentation and our team will continue to work on ensuring that our online Knowledge Base Articles are up to date with relevant information. Cheers! jB joseph B. security and logistics officers Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Reliable Customer service" July 28, 2020 5.0 Having just taken over as the administrator for our site in regards to Traction Guest, I would say that so far I am impressed. Customer service has been great and takes their time to ensure that issues brought to light are addressed timely. Pros ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time. Cons I believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work. Review Source Response from Sign In Solutions August 12, 2020 Thank you for the review Joseph! ID scanning is definitely one of our more interesting features, and we're thrilled to hear that you've been able to leverage it to improve security at your site! That said, we understand that cloning experience pathways would be something that would make your engagement with Traction Guest much smoother -- this is something that we're raising with the team and discussing how to implement. Don't hesitate to contact us with any additional feedback you may have! JC Jen C. Executive Assistant Biotechnology Used the software for: Less than 6 months ### "Awesome customer service advocate - Great tool" July 5, 2017 4.0 Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building Pros I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward. Cons There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in. Review Source Response from Sign In Solutions July 20, 2017 Hi Jen. Thank you for your review! We like your suggestion on the guest notification once the host has acknowledged his arrival. We love getting ideas from our customers to further shape our roadmap. We'll give you a call to trouble shoot the DocuSign account there might be something we need to adjust. EG Emily G. Office Services Pharmaceuticals Used the software for: 2+ years ### "Review" December 8, 2020 4.0 Great customer service, relatively easy to use. Pros Creates paper-free guest records and can easily add document updates. Cons We keep having issues with the host list. Review Source Response from Sign In Solutions January 4, 2021 Thank you for the review! We're glad to hear that our solution has been able to help with reduction of paper consumption and with documentation relevant to your visitors. Regarding host list updates, I'll reach out to you so we can hear more about what you're experiencing and how we can rectify that. TT Tammy T. Office Services Manager Marketing and Advertising Used the software for: 1-2 years ### "Office Services Manager" December 5, 2019 5.0 Traction has met our need to confidentially register all office visitors. Pros This product is great. We are able to customize the experiences to fit all types of office visitors and vendors. Cons It can take a good amount of time to customize some experience paths for visitors and/or vendor registration. Review Source Response from Sign In Solutions January 16, 2020 Hi Tammy, I'm happy to hear that you've been able to alter your experience to meet your different use-cases. Thank you for your thoughts. The experience editor can definitely take some time to set-up for more complex use-cases, so we've got big plans for it in the future. Stay tuned! Gregory S. Sr. Director, Human Resources Human Resources Used the software for: Less than 6 months ### "Great experience from research to final selection. Traction Guest has proven to a great asset." March 29, 2018 5.0 The ease of use. The notification system is great. A guest arrives and you are notified via email, text or both. Pros The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process. Cons The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product. Review Source Response from Sign In Solutions April 4, 2018 Hi Gregory, thank you for your review! Let's connect on that badge adhesiveness. Guest also works with a variety of badges types and badge tags. It's been terrific seeing how you're leveraging the platform and it's been great working with you and your team. Thank you! MS Mary S. Facility Security Officer Aviation & Aerospace Used the software for: 1-2 years ### "Recent Customer Support" July 16, 2020 5.0 I am very happy with the software and it’s functionality. It gives you a lot of options on how you manage your visitors! Pros History of visitors, flexibility of system! Cons Understanding how to use the experience. Reason for choosing Sign In Solutions N/A Review Source Response from Sign In Solutions July 27, 2020 Thank you for the review! There are indeed a variety of ways that Traction Guest can be configured to deliver on your company's specific needs, and we're thrilled to hear that you've been able to develop solutions that fit yours! That being said, we have a support team that's available to help any time you need it, well after setup! Don't hesitate to reach out to support@tractionguest.com or to 1-855-215-9508! TF Tony F. Datacenter Manager Newspapers Used the software for: 6-12 months ### "Great Tool for Busy Datacenter" April 30, 2019 4.0 being a manager for a busy 24x7 enterprise class datacenter this tool is very valuable for us to organize and track our many technicians and visitors to our site daily. I like the automated email with picture of the guest when they arrive! Pros very easy interface, perfect for datacenter with multiple shifts and visitors arriving 24x7 Cons had to work with our security staff to modify this as we needed the ability to have personal guests and also guests arriving for a group not a specific person. Review Source Response from Sign In Solutions March 3, 2020 Hey Tony, thanks for the review! We're glad that you've been able to utilize Traction Guest to tackle the many facets that come with managing visitors to your premises. If there's anything we could do to be of further assistance to your organization, give us a shout! JD Jennifer D. Mgr. Purchasing Biotechnology Used the software for: 2+ years ### "Good product" March 21, 2019 5.0 The Traction system and labels are so much more professional-looking than handwritten "visitor" labels. When we started using Traction, I felt like we started looking like a "real" company. :-) Traction is really easy for our guests and front desk staff to use. Pros Easy to use, works well - doesn't crash, looks professional. Cons I really don't have any negatives. It's been a good experience. Review Source Similar Products Featured