# Page 4 | Sign In Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Sign In Solutions the right Visitor Management solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150664/sign-in-solutions/reviews --- Sign In Solutions 4.7 (173) [View alternatives](https://www.capterra.com/p/150664/sign-in-solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Sign In Solutions ## Showing most helpful reviews Showing 76-100 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM James M. IT Manager Biotechnology Used the software for: Less than 6 months ### "Really good, but still needs a little work" July 22, 2020 4.0 Pros Touch-less sign-in is a great feature. I'm looking forward to see how this get developed as most vendors in this space are scrambling to write new code and features to handle this. TractionGuest is on the right path. Cons Having two different workflow/experience builders makes it a little difficult to keep track of which-is-what. Templates could use better explanation how to use. More custom branding and editing would be helpful. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/) Review Source Response from Sign In Solutions August 12, 2020 Thank you for taking time to write this review James! We're glad to hear that your organization is benefiting from our touchless sign-in feature! With this being a feature that was built in swift response to the pandemic, we're definitely keen on making it as simple for users as possible, and your feedback helps us on this front. Don't hesitate to contact us if you have any additional feedback or enhancement requests you'd like to share! WG Walt G. Facilities coordinator,Security supervisor Biotechnology Used the software for: 2+ years ### "Customer Success Advocate" October 6, 2020 5.0 Pros How easy and convenient to work every day, and the support that provides support when you need it Cons My company has no plans to change sofwert Review Source Response from Sign In Solutions December 1, 2020 Thanks for the review Walt! My team enjoys helping your company any time it's needed and any way we can, and that will never change. Any time we can be of assistance again, don't hesitate to give us a shout! CJ Christopher J. IS Analyst Food Production Used the software for: 6-12 months ### "Traction Guest is Great!" March 10, 2020 5.0 Anytime we have a question, Traction is quick to respond and even are taking on improvements that we recommend. Pros The interface is really easy to use. Setup was done with little or no help from the vendor. Cons There isn't anything I don't like about the software. Reason for choosing Sign In Solutions Traction staff was very helpful in explaining how it would fit to our company and the look and feel is really easy for our visitors to use. Review Source Response from Sign In Solutions April 10, 2020 Thanks for the review Chris! Awesome to hear that our software has been relatively easy for you and your team to use! Our support team remains happy to help any time you need, and happy to hear out any feedback on how your experience with the software could be made better! ES Emma S. Administrative Assistant Executive Office Used the software for: Less than 6 months ### "A great addition to our company" December 17, 2019 5.0 We love being able to better track what building our guests are in at all times! The customer service we receive from the Traction Guest is beyond my expectations. They are personable and ever so helpful! Pros We love the flexibility the program provides and that we can design the guests experience to our liking. We have it in several locations, and it's easy to manage from the comfort of my desk without having to travel to the different locations. Cons The thing we like least is having to get everyone's email address. We aren't able to leave the auto-populate on due to privacy issues. Reason for choosing Sign In Solutions We chose Traction because our US Head Office was using it. Review Source Response from Sign In Solutions January 16, 2020 Emma, it's been wonderful working with you and it's been great seeing how you've adapted your experience as you've worked through your use-cases. I love hearing how you've been able to manage your locations with ease, so I'm glad we've been able to provide that functionality for you. While email is our unique identifier, we're always looking for ways to improve the visitor experience. I'll share your feedback with our team. Thank you! -Jovito GB Gino B. HSE Coordinator Food & Beverages Used the software for: Less than 6 months ### "Traction guest is very promising" February 1, 2021 4.0 I had a bit of a slow start with the product but that was only due to the accesses that I had been granted by Kerry once that was figured out things have been very smooth. Pros The picture and printable badge feature is very handy. There is also a very small learning curve when it comes to modifying and customizing the experience for your site. The product also cuts down on paper use which is a bonus for us. Cons Have not used the product long enough to really see any notable ''Cons'' at this time. Review Source Response from Sign In Solutions February 16, 2021 Thank you for the review Gino! We're thrilled to hear that you've had a largely smooth experience configuring Traction Guest to your site's needs, rolling it out, and reducing paper usage in the process. There are many more opportunities worth exploring in terms of how to better exploit Traction Guest's functionalities to fit your site's needs, and several other features that we're working on that we'll look forward to releasing in the coming months. If you have any questions or support needs, or a use case that you'd like our help addressing, please do contact us again at support@tractionguest.com! JB Jeff B. Office Services Manager Used the software for: 2+ years ### "Easy to configure. Easy to use. Easy to look like a progressive company." June 16, 2017 5.0 It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s. Pros Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been Review Source Response from Sign In Solutions June 19, 2017 Hi Jeff. Thanks for your review. It's been great working with you for the past years! Make sure you keep passing on your ideas for more. PS. We love featuring your good-looking lobby on our homepage :) MS Margie S. EHS Manager Airlines/Aviation Used the software for: 1-2 years ### "TRaction Guest" December 22, 2020 3.0 I like the software. It is very helpful in the screening process. Pros I really like the contractor screening feature. Cons The experience is hard to program, but the customer service is excellent. Review Source Response from Sign In Solutions January 18, 2021 Thank you so much for the review Margie! We're glad to hear that our software has helped your company with onsite contractor management! We know that its variety of features can be confusing at times - please don't hesitate to reach out to us again at support@tractionguest.com if there's any way we can help! RW Rocco W. Manager Machinery Used the software for: 6-12 months ### "Great product, Excellent support" August 29, 2020 5.0 Pros I like that we were able to implement this without having to hire an it professional. The people on the support team continually make this a great product. Cons It's not the most simple thing. The experience set up could be cleaner. Review Source Response from Sign In Solutions October 3, 2020 Thank you for the response! Our support team has enjoyed working with your team, and remain available to help or to guide you through any desired changes whenever you need. There are indeed a lot of functionalities on the platform that can take time to get used to. Any ideas you may have on simplifying the platform, we welcome. And any time you need our help or guidance leveraging any of the platform's features, we remain available. JK Johanna K. Assistant Director of Finance Recreational Facilities and Services Used the software for: Less than 6 months ### "Staff have been attentive and quick to respond to any issues. Training was comprehensive." June 30, 2017 5.0 We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings. Pros Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access. Cons Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want). Review Source Response from Sign In Solutions July 4, 2017 Hi Johanna! Lots of great ideas, thanks for sharing! Our dev team is working o the date field already and you can switch to a form page to further customize what personal visitor data you want to capture. I'll send you an email with more information now. We hope your team continues to enjoy the platform! - Bryan DC Daniel C. FTZ Administrator Import and Export Used the software for: 1-2 years ### "Great Software for Visitor Management" February 12, 2020 5.0 Excellent! Pros It is highly customizable and easy to use. Cons We have a high volume of "visitors" and the webpage to look them up sometimes is slow. Review Source Response from Sign In Solutions February 28, 2020 Hi Daniel, Thank you for your awesome review! We're glad you enjoy using Traction Guest, and that you're taking advantage of the customizations. We are always making improvements to our platform. Make sure you're running on the latest app version to ensure you're able to take advantage of our newest features! -Jen Lauren V. field marketing director Computer Software Used the software for: Less than 6 months ### "very user friendly and great for event check in" December 10, 2017 4.0 efficient check in, lead generation, eliminates manual work of entering someone into a salesforce campaign Pros ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders. We used this app to check in over 1000 people at a Dreamforce 2017 event and we were very happy with the results. It also has a seamless integration to salesforce campaigns. Cons slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in Review Source Response from Sign In Solutions December 12, 2017 Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren! EB Esther B. Executive Assistant Pharmaceuticals Used the software for: Less than 6 months ### "Set up Traction Guest" January 28, 2020 4.0 I reached out to the support desk by mail and was very quick helped and my issue was resolved within 2 business days by \[SENSITIVE CONTENT HIDDEN\] Also by phone I was helped in a very professional way. I like that you can set up a call through a calendar. Pros It is easy to use and understand how to use. I have not much experience but this was even for me very easy to set up an account and working I pad. Cons Not applicable I can't find anything at this moment that is not working. Reason for choosing Sign In Solutions Two reasons, first because I've heard of it and we use it at other locations and second because it is a way better alternative than the paper based registration we have now. Review Source Response from Sign In Solutions March 3, 2020 Hi Esther! Thank you for the review! We're dedicated to making the setup and the overall client experience as simple as possible! And we're always happy to help over phone, email, or video-conferencing, to make sure that your organization can reap the maximum possible benefit from our product! TR Tevin R. Coordinator, Computer Applications Human Resources Used the software for: Less than 6 months ### "Why I chose Traction Guest for Vistor Management in a Nutshell" February 15, 2019 5.0 I do hope all vendors I partner with to deliver services strive to meet this level of customer service. Pros Simplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support. Cons I wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love. Review Source Response from Sign In Solutions March 8, 2019 Thank you for your review, Tevin! We appreciate feedback from our users and we're constantly looking for ways to improve your experience. Also, our Customer Success team strives to give the best support possible. I'm glad to hear that you're enjoying Traction Guest and that you've had such a positive adoption so far. Whenever you want to start working on your custom integration loop us in and we'll be here to help you get that running! MS Mitch S. Support Center Technician Used the software for: 6-12 months ### "Visitors remark on how easy and cool this product is to use!" September 7, 2017 5.0 Pros Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience Cons Black and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge Review Source Response from Sign In Solutions September 8, 2017 Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend! DP Dina P. Network Engineer Medical Devices Used the software for: 1-2 years ### "Beautiful, fluid, easy to use app" July 6, 2017 5.0 The main benefit: this product allows us to track dosimeter badges as guests come and go which is very important to our business. It also allows users to check in and page their host very easily. Pros The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great! Cons Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful! Review Source Response from Sign In Solutions July 6, 2017 Thanks, Dina! Your feedback means a lot to us! We're glad to hear that you're happy with the platform. Please continue to reach out with any questions or ideas! AC Antonio C. Senior Engineer, Physical Security Systems Financial Services Used the software for: 1-2 years ### "Great product and great customer and technical support." April 23, 2020 5.0 Pros User friendly. Administration is not difficult. Integration was smooth. Cons Can't think of anything at this time. But, I am also not an end user. Review Source Response from Sign In Solutions April 28, 2020 Thanks for the review! We're glad to hear that it's been a smooth experience thus far. That said, whenever you need support, you're always welcome to contact us at support@tractionguest.com or at 1-855-215-9508 -- we're happy to help! JT Jamie T. HR Automotive Used the software for: 6-12 months ### "Review" February 13, 2020 5.0 easy setup and works great Pros customer support is helpful and always willing to find a answer even if they don't know that second Cons CVS limit should be allowed for a year Reason for choosing Sign In Solutions na Review Source Response from Sign In Solutions February 28, 2020 Hi Jamie, Thank you for taking the time to write us a review! We are always here to help and make your experience with Traction Guest as easy as possible. In terms of CSV uploads, this is actually something that we are working on improving so we can make it easier for customers who do bulk uploads like yourself. Keep the suggestions coming, as we are always looking for feedback! -Jen TD Timothy D. BCM Utilities Used the software for: Less than 6 months ### "Traction Zero Touch Guest Management" December 17, 2020 5.0 I have had great customer support experiences with \[SENSITIVE CONTENT HIDDEN\], the have spent countless hours helping with the development of my zero-touch guest experience Pros I was able to create an "experience" where we can monitor guest and employee visits to the office while maintaining COVID best practices by implementing Traction Zero Touch guest check in Cons The ability to create and design guest badges remains difficult, the support team from Traction is very helpful and responsive Review Source Response from Sign In Solutions January 12, 2021 Hi Timothy, thank you for taking time to write this review! We've enjoyed and appreciated the opportunity to work with your team and to help you put together a ZeroTouch sign-in experience that meets your company's mid-pandemic needs! We've noted the feedback about creating/editing badges and will look into user-friendliness-related changes to that feature, but for the time being, do feel free to reach out to support@tractionguest.com for any badge re-editing needs! LB Laurine B. Compliance Coordinator Aviation & Aerospace Used the software for: Less than 6 months ### "Traction guest review" June 29, 2020 4.0 overall I like it because of the service provided by \[SENSITIVE CONTENT HIDDEN\]. I see that some feature are not working, but \[SENSITIVE CONTENT HIDDEN\] make comments and try to help. he also let us know when improvements are being done. hopefully currents issues will get resolve fast Pros the assistance from \[SENSITIVE CONTENT HIDDEN\]. it is nice to be able to shoot a question and have answer very quickly. Cons lots of error and not optimal yet. for example not being able to copy a page in experience, picture not able to be uploaded, token hard to use and understand, the new registering process online before coming on site is not working Review Source Response from Sign In Solutions July 10, 2020 Thank you for the review Laurine! Our support team is always eager and available to help ensure that the platform works to your needs. We're glad that you've reached out to us and we hope you can continue to reach out to us via support@tractionguest.com every time any issues or complex needs arise. SM Samuel M. Used the software for: ### "Easy to use, easy for the visitors and a fits our needs!" January 19, 2017 5.0 Traction Guest provides an excellent customer and/or visitor service upon signing in. The process is quick and simple for the guest, while on the administrative side the configuration is easy to use with many options that can be tailored to what you need to make your guest enjoy the experience. The features of Traction Guest is easy to use and it doesn't take a rocket scientist to use. Traction Guest is constantly working to accommodate their clients and request. I have been working with the team since day one and they have been very responsive to our needs. Pros: The experience options gives us great flexibility and creative experience for guests, the integrations with third party applications, custom branding/themes/logos, security & data capture like the NDAs, the simple yet attractive UI, accessing through a browser at anywhere, and SUPERB customer support (nothing beats support like what Traction Guest offers). Cons: At the current time, there is no user's account. Would also be nice to have a filter for the Host tab, so upon creation of a new group I can filter all host who belongs to that group and drop them in there. Recommendations: I highly recommend Traction Guest not only because of the system but also the support that team brings! Review Source Response from Sign In Solutions January 19, 2017 Thanks for your review Sam - It's been a pleasure working with you! User roles are currently in development, stay tuned for the release. We'd love to hear more about your request for host filters and will reach out to you to get more details. SR Steve R. General Manager Automotive Used the software for: Less than 6 months ### "Traction Quest for Manufacturer with ITAR requirements." March 23, 2017 5.0 Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced. Pros Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates. Cons Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in. Review Source Response from Sign In Solutions March 29, 2017 Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks. VT Victoria T. Receptionist/HR Assistant Aviation & Aerospace Used the software for: Less than 6 months ### "It has been an easy and smooth transaction from beginning to end. Great communication! " May 16, 2017 5.0 Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk. Pros It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need! Cons The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me. Review Source Response from Sign In Solutions May 16, 2017 Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features! NZ Nick Z. Director Civic & Social Organization Used the software for: Less than 6 months ### "We are still working out the Kinks but system seems like it great for what we are trying to do. " June 9, 2017 5.0 Pros What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support. Cons The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it. Review Source Response from Sign In Solutions June 9, 2017 Hi Nick, I've really enjoyed working with you around your unique use case. We love the feedback and I am excited to continue working with you moving forward. Thanks for the review! - Ryan JM Jessica M. Director Airlines/Aviation Used the software for: 6-12 months ### "Good Program" April 3, 2020 5.0 Good Pros The software is easy to use and easy to train other users. Cons The experience doesn't fit all on one screen - when you minimize it's too small. Review Source Response from Sign In Solutions April 10, 2020 Thanks for writing, Jessica! Good to hear that it's been easy for you and your team to get used to and familiar with Traction Guest! And the feedback on how the experience fits into one screen is definitely useful; we're looking for ways to make that piece much more user-friendly. If you have any additional feedback, let us know! JD Jillian D. Sr. Administrative Assistant Used the software for: Less than 6 months ### "System is easy and straightforward to use. Makes the office seem like we're on the cutting edge! " July 10, 2018 4.0 Pros For the end user, the system is very simple to use - hardly any explanation required. For the most part, same can be said for the back end user. Great FAQ/"how to" website. Cons Some quirks: - The experience editor is not easy to navigate/move around in (having to make the screen smaller to see it all, etc...) - Would like the functionality to reprint a badge from the guestbook/website side - Badge template is not very easy to use/user friendly - Would be nice if there were some customizable elements to some of the experience sections (i.e. being able to input \*\* with notes, comments, etc... under certain sections) Review Source Response from Sign In Solutions September 19, 2018 Hi Jillian, that's really helpful feedback, thank you! As we have added many new features to give our customers even more ways to customize the sign-in flow, the Experience Editor can seem a bit overwhelming at first. We are working on simplifying the UI, so you can navigate effectively. I'll pass on your thoughts to the team. Thanks for taking the time to review your experience! 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