# Page 5 | Sign In Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Sign In Solutions the right Visitor Management solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150664/sign-in-solutions/reviews --- Sign In Solutions 4.7 (173) [View alternatives](https://www.capterra.com/p/150664/sign-in-solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Sign In Solutions ## Showing most helpful reviews Showing 101-125 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Madelein G. Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use and customizable" February 21, 2020 4.0 Pros Easy to use and customize. It has a lot of good integrations with apps like Slack. Cons While customizable, still not completely as customisable as we want (i.e. front page can't be customized.) Review Source Response from Sign In Solutions February 28, 2020 Hey Madeleine, Thank you so much for your review! We want to make your life as easy as possible by seamlessly integrating with frequently used Apps. While the front page can be completely customized for branding, I've shared your thoughts on reorganizing button locations with our Product team. -Jen KG Karen G. Study Coordinator Research Used the software for: Less than 6 months ### "Streamlined Electronic Check In" May 10, 2017 4.0 Almost 100% digital check in for participants. Nearly paperless front office. Digital document storage. Pros Ease of integration with Docusign and quick check in for participants. They are able to review the consent documents electronically and receive a copy with no extra work from the front desk. Clients are very impressed with the ease of use and digital check in and signature capture. Cons Needs more customization, robust features for data collection such as ability to show birthdate for the client if we've placed it in the .csv upload. It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in. Review Source Response from Sign In Solutions May 10, 2017 Hi Karen. Great to hear your thoughts on Traction Guest! We've enjoyed helping you make your front office digital. Thanks for passing on the feature ideas. Adding a date is definitely a very useful function. We'll pass it on to our team. AO Alicia O. Receptionist Food Production Used the software for: I used a free trial ### "Traction Guest Review" December 9, 2020 5.0 It has been great! I think in the beginning there was definitely some frustrations in trying to have it programmed the way we wanted, but once we were all on the same page it wasn't long having it corrected and it has been working perfectly since. Pros It is very user friendly and I like that we are saving paper by no longer needing to use sign in sheets. Cons Ironing out the wrinkles in the beginning programming stages Review Source Response from Sign In Solutions January 4, 2021 Thank you for the review Alicia! User friendliness and paper reduction were pretty important to us, and we're glad to hear that our efforts on those fronts have helped your organization! We do understand that setup can be a challenge, so any questions at any time you may have about setup or about improving the configuration can always be sent to support@tractionguest.com or to our team at +1 855 215 9508! LE Lisa E. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Outstanding Customer Support!!!" March 20, 2019 5.0 Their rep provided above and beyond customer support. I work with software support for various applications frequently. I have never had such a positive experience. I called to find out about resetting a license. The rep stayed on the phone with me as we worked through numerous challenges with the hardware running the application (iPad and Brother 820 label printer). He was knowledgeable and helpful as well as friendly and professional. Thanks so much! Pros I was mainly impressed with the customer experience. Cons My job is to provide support for networking hardware and computers, so I don't use this software unless the hardware running it is malfunctioning. Review Source AS Alex S. Director of IT Civic & Social Organization Used the software for: 6-12 months ### "Great product with awesome Customer Support " January 27, 2017 5.0 Traction Guest is a great product with excellent set of features. Customer support is outstanding in its response time and ability to help. We were pleasantly supersized when all of our feature requests were implemented without long delay or push back. Pros Features and customization level Review Source Response from Sign In Solutions January 27, 2017 Thank you for the review Alex. JCC's unique use case for rec center program sign in gave us an opportunity to build some great new features that have had an impact on all of our customers, especially with analytics and our new data export. It's been great working with your team and we look forward to your feedback and suggestions for the platform moving forward! JR Jeff R. IT support Biotechnology Used the software for: 1-2 years ### "Lobby " December 2, 2020 5.0 Pros all site have the same set up. pull information is pulled from active directory. Cons To many tabs to go through. to get to the end. Review Source MA Michelle A. Executive Assistant Information Technology and Services Used the software for: Less than 6 months ### "Five star welcome" June 14, 2016 5.0 The technology works well for our company and the ease of setting up and the customer service is commendable. Our guest users have given us positive feedback and I think it bodes well for the future of Traction Guest. Pros The best part of this technology is the experience on the side of the guest and the convenience on our part. It makes a good first impression about the company. As an e-commerce company, we depict an image that we are professional and hi tech. The sign in system enable our hosts to engage their visitors in a timely and efficient manner. With the photo feature, we are able to know right away who the visitors are. As such, there is also no need for us to maintain a full time receptionist. The ability to save visitors logs ensure we maintain our PCI compliance and our office security. Setting up was easy and the process of going live was convenient. Review Source Response from Sign In Solutions June 14, 2016 Thank You! CD Chris D. Security and Guest Services Manager Sports Used the software for: 6-12 months ### "Great Product, very innovative" July 18, 2018 5.0 Organized Visitor Management System. Pros Integration to Salesforce and various platforms/apps. Current Subscribers can enjoy new features as developers roll out. Great Customer Support team, very responsive. Cons Only downside to Traction currently the user interface is it is only available on Ipad. Would love to see a mobile version and different tablet platforms. Google Play, Amazon, Etc. Review Source Response from Sign In Solutions September 19, 2018 Chris, thanks for your feedback. Our team loves working with you. Our developers are looking at other versions, we'll keep you posted. JZ Jasson Z. Director Banking Used the software for: Less than 6 months ### "Excellent Tech Support" December 2, 2019 5.0 With the help of their tech support, we've been able to create the customized workflow our customers experience when visiting our facility. It's sure to add a high degree of professionalism to our visitor experience. Pros Our company purchased the services of Traction Guest and we've relied on their tech support to get our fine tuning set up. No matter via email or phone, their support has been top notch. Cons No dislikes at this time and we're up and running. Reason for choosing Sign In Solutions Ease of use to make changes that meet our business needs. Review Source Response from Sign In Solutions December 11, 2019 Hi Jasson, thank you for the kind words! It's been a pleasure working with you. Glad to hear you have no problems with the application thus far, but don't hesitate to reach out if you need assistance or have any recommendations! MD Mart D. Facility manager Business Supplies and Equipment Used the software for: 1-2 years ### "Facility Breda" April 23, 2020 4.0 Customer sign in to the facility Pros The software is easy to use and very user friendly Cons You can sign in when you are all ready signed in Reason for choosing Sign In Solutions Company policy Review Source EZ Emily Z. Project Lead, CRM Higher Education Used the software for: Less than 6 months ### "Good product, easy to use" January 13, 2020 5.0 Customer service is excellent! Pros UI is solid. It's easy to use, and clean and clear. Does exactly what it's supposed to, which is guest check in, and does it well. Cons We need it to work with Salesforce, but the integration with Salesforce is pretty minimal. Wish it can do more. Review Source Response from Sign In Solutions January 21, 2020 Hi Emily! This is great feedback. I want you to know that Traction Guest has a very deep integration with Salesforce which gives you the flexibility to take the data collected during sign-in and map it back to your Salesforce instance. I spoke with Vankie about your Salesforce idea and although it's not something we offer now, we both thought it's really cool. We've already shared it with our Product team. When you're ready to dive into the Salesforce integration, let us know! KA Kristhian A. Manager IT Financial Services Used the software for: Less than 6 months ### "Good tool overall" February 22, 2020 4.0 After 2 weeks testing I can see some gaps in terms of reporting, there are no analytics applied to the data In my opinion paying $95 monthly and not having a strong reporting section is sad Pros Easy to use Custom Sign in flows Nice web interface Cons Not good at reporting. Only csv, it would be nice to have PDF format In the dashboard entries cannot be deleted you have to connect support so they can delete Cannot apply date filters at the dashboard Review Source Response from Sign In Solutions March 3, 2020 Hi Kristhian! Thank you for the feedback! We're glad to hear that the sign-in flows for your visitors have been fairly smooth thus far. Improving our analytics and reporting functionalities is already on our Product team's radar, and we welcome any additional detailed ideas you may have. AG Alan G. Technical Support Specialist Used the software for: 6-12 months ### "Traction Guest fits into ANY guest check in experience" June 30, 2017 5.0 Pros I think the biggest Pro about traction guest is that you can customize the experience 100%. I can ask our visitors only the questions that matter to us. Cons The only downfall about this product is that it only runs on iOS. As a company who uses android as their mobile OS, we had to make a deviation for this. But worth it. Review Source Response from Sign In Solutions June 30, 2017 Hi Alan. That's great to hear! It's been fun helping you get started. We hope your visitors are enjoying the personalized sign-in experience! Thanks for taking the time to write us a review! GH Glenn H. Principal Events Services Used the software for: 6-12 months ### "Traction Guest / Daikin" October 31, 2019 5.0 I was tasked to roll-out, document and train the implementation of the system at several of the locations. Pros The software was easy to use, but the best feature was the excellent customer service provided by Jovito Salem and Ryan. They were easy to schedule, and explained things clearly. They went out of their way to assist. World-class customer service. Cons I did not run into anything while I was on the Project Reason for choosing Sign In Solutions I was not involved in the selection process Review Source Response from Sign In Solutions November 5, 2019 Glenn, in the short time we worked together, it was terrific seeing how you became an expert in its configuration. I looked forward to working through your use-cases with you and learning about your implementation plans for your users across your sites. Thank you for your feedback! SB Shannen B. Office Assistant Used the software for: Less than 6 months ### "It was really easy to use from the get go. It does what I need to, customer support is awesome." March 28, 2018 4.0 Pros The support staffhas EXCEEDED my expectations when it comes to quick contact. They are so fast to respond and educate me, as well as be available whenever I need them. Having that kind of support is so important. Cons I think there are some kinks to smooth out. One being certain feature restrictions like not being able to have more than one host on the same email for slack notification. I.E. I would like to be notified whenever the CEO has a guest, as well as his chief of staff, and our office manager. Review Source Response from Sign In Solutions April 18, 2018 Hi Shannen, Thank you so much for review! We're so glad that you've had a great experience with the system and the support! We're currently able to have an alternate email for hosts but we're always looking for feedback and evolving the platform so I've logged your enhancement idea to the team for adding more hosts. It's been a pleasure working with you! VR Verified Reviewer Security Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Traction Guest Review" February 25, 2020 4.0 Traction Guest Customer service was very helpful and responded quickly to my emails. Pros User friendly. You do not need to be tech smart to set it up. Cons Would like to see more badge template options. Reason for choosing Sign In Solutions Our company stopped using the program several years ago. Management decided to implement Traction Guest again because they like it. Review Source Response from Sign In Solutions March 30, 2020 Hello! Ease-of-use is important to us; we want our platform to be simple and intuitive for users in a variety of industries and with a variety of needs. If you'd like, our customer support team would be more than happy to help you with building out a custom badge template; just send us a mock-up and we'll whip it together! KH Katie H. Leasing and Marketing Associate Real Estate Used the software for: 6-12 months ### "The features are very user friendly and the customer service has been awesome! " September 21, 2017 5.0 Pros How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing. Cons The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming. Review Source Response from Sign In Solutions September 25, 2017 Thank you for your review, Katie! We are working on enhancing our Theme Editor to give users more options and ensure it is easy to use. Feel free to reach out if you need some help in the meantime! - Ryan TS Tricia S. Director, Human Resources Information Technology and Services Used the software for: 6-12 months ### "Simple & Effective" September 13, 2016 5.0 Implementing TractIon Guest has definitely enhanced our visitor and employee experience. The check in process is simple and seamless. We've received quite a bit of positive feedback from both our visitors/guests and our team on how easy it is to use the product and how convenient it is, too. Internally, this allows our team to optimize their time in the day. Major benefit add to our workplace! Review Source Response from Sign In Solutions September 13, 2016 Thank you for the review. We are excited to have Uniguest join and be so active in our Community. RW Rachel W. Operations Excellence Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Digital Reception" September 23, 2020 4.0 Traction Guest are very helpful and always available to assist when needed. Pros Being able to make it our own, relevant to contract and company Cons If you are not IT savvy, like me, it is not easy to navigate for setting up to template your preferred choices Review Source Response from Sign In Solutions December 1, 2020 Thank you for the feedback Rachel! On one hand, we're glad to hear that the configurability and flexibility of the software have been helpful for your company! On the other, ease of use is something that's important to us, and we're working on ways to improve on that front. That said, if there's anything we can help with at all again, please do reach out to us at support@tractionguest.com! CL Candy L. Finance Business Partner Packaging and Containers Used the software for: Less than 6 months ### "Great Product follwed up with great service" May 7, 2019 5.0 Pros Very intuitive for users. And when I had questions, response time from customer service was same day. They never left me hanging out there with no response. Cons You do have to spend time with Customer Advocate to set-up how the app will work for your company. But it goes very quickly and they are extremely knowledgeable. Review Source Response from Sign In Solutions June 20, 2019 Hi Candy, you've got such a terrific use case and we've been happy spending time with you to set up your sign-in flow. We're glad that we've been able to improve your sign-in experience for your visitors. Thank you for your feedback! JD Jose D. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "The team has been nothing but helpful. The software is easy to use." August 4, 2017 5.0 Pros The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what. Cons I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine. Review Source Response from Sign In Solutions August 4, 2017 Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help! Lehua K. Resource Center Manager Education Management Used the software for: Less than 6 months ### "Would like to commend the customer service" October 17, 2018 5.0 Pros Ease of use, customer service, I like that we are now able to track our clientele. Previously, we used to do this manually which was not efficient at all. Cons I have a hard time creating and/or editing the paths. Good thing Customer service is so willing and patient with us! Review Source Response from Sign In Solutions October 18, 2018 Hi Lehua. We're always happy to help! We believe in providing great flexibility and understand that it takes some time to learn how to leverage a customizable platform. It means a lot to us that you took the time to write a review! sS sharon S. Operations coordinator/Office Administrator Construction Used the software for: Less than 6 months ### "Excellent Visitor tracking program" March 28, 2019 5.0 Visitors can sign in, without having to have someone at the desk, or wait for someone to acknowledge they are there. Pros ease of use ability to remember for future sign in ability to pre program large groups for easier/faster sign in reports exported to excel format to be able to filter to your needs. Cons There is Nothing I can think of at the moment about this product that I do not like. Review Source Response from Sign In Solutions April 4, 2019 Sharon you are such a pro on Traction Guest! Thanks for always reaching out if you have questions about the platform. It's great to work with such responsive customers. DG David G. Facilities Manager Used the software for: Less than 6 months ### "Fits like a tailored suit" July 11, 2018 5.0 Pros The possibilities to actually embed the software into your overall company branding are unbeatable in the market. It can seamlessly integrate with whatever brand you have and it will look like a self-developed product. Really important when you are a tech company. Cons Sometimes the editor is a bit... unresponsive. But that's a rare occurrence. Overall I don't have any complaint. Review Source Response from Sign In Solutions July 17, 2018 Hi David, I love that review title and your feedback along with it! I could tell from your Theme and templates that branding was important to you and seeing that built out so well was terrific to see. I'll put a note in for the team to take a look at those occasional editor responses. It's been great working with you thus far and stay tuned for future updates! Thank you! - Jovito IB Ion B. Operations Managers / Owner Entertainment Used the software for: Less than 6 months ### "Escape Hotel & Traction Guests" January 25, 2017 4.0 We hired traction guest as an easy solution for all our liability waivers. The customer's service and guidance especially with our rep have been great. The overall performance of the system is great as well with the exception of few minor customization adjustments we will like to see improve the shortly. We will like to have perhaps some lists of current updates that the system holds as of 2017. Pros Very easy to implement and get the job done with minor bugs and crashes. Cons Lack of specific customization. Review Source Response from Sign In Solutions January 27, 2017 Thanks for the review Ion. We appreciate the suggestion on the option to turn off the visitor email confirmation. The timing is funny on that as we just added the capability last week. You just need to let someone in Customer Success know and they can deactivate this on your account (we'll go ahead and do that for you now). Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.