# Page 6 | Sign In Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Sign In Solutions the right Visitor Management solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150664/sign-in-solutions/reviews --- Sign In Solutions 4.7 (173) [View alternatives](https://www.capterra.com/p/150664/sign-in-solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Sign In Solutions ## Showing most helpful reviews Showing 126-150 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KO Kin O. IT Manager Airlines/Aviation Used the software for: 2+ years ### "Great company" November 15, 2019 4.0 Pros Great and friendly technical support. I have been working with Jovito Salem since we implemented the software more than two years ago. Cons Can't think of one. So far it was able to accommodate more of our requirements. Review Source Response from Sign In Solutions November 22, 2019 Hey Kin, It's always been a joy working with you throughout the years as we've built your experience to accommodate your use-case. You've always had some great ideas that allows me to think of ways in which we can utilize Guest to its fullest potential. Thank you for your feedback. In case you're wondering, it's currently 49 degrees and sunny as I write this. Thanks! DF Denise F. HR Used the software for: Less than 6 months ### "Ease of Use, Very Professional Product, and Customer Support is EXCEPTIONAL!" July 10, 2018 5.0 Pros The software is extremely intuitive during the set-up and configuration process. I really like the ability to customize as well. The final results is a professional and consistent platform for all of our visitors. Cons I've been using the system for about a week and I haven't found any gaps in the process. The customer support is extremely professional and helpful at all times. Review Source Response from Sign In Solutions July 17, 2018 Hey Denise, It's been fantastic seeing how you've been using the platform and customizing it to fit your location's needs as more requirements arise. Hearing that you've had a good experience with customer support puts a smile to my face as I'm always so glad to hear we've been able to contribute to a positive experience :) Thank you so much! - Jovito JG Jonathan G. Validation Engineer Biotechnology Used the software for: Less than 6 months ### "Impressive overview and helpfulness from Customer Success Advocate" April 23, 2020 5.0 Amazing! Cant wait for full implementation on our site Pros Streamlines the visitor sign up process and helps with visitor security and screening Cons nothing significant, looking forward to more updates from the company Review Source Response from Sign In Solutions April 28, 2020 Thanks for the review Jonathan! Likewise we're looking forward to delivering some additional exciting updates on our software to improve your experience! We're glad to hear that Traction Guest has been helpful for you, and anytime you need further support, don't hesitate to reach out to us at support@tractionguest.com or at 1-855-215-9508! GM Gina M. HSE Specialist Food & Beverages Used the software for: Less than 6 months ### "Great Experience" April 7, 2020 5.0 Great experience with the app & overall system. Have had wonderful interactions with customer support, as well. Pros Allows us to better document visitor/contractor traffic and just have a better system overall. Cons Better initial support for setup/roll out, however this may be at the company level vs Traction Guest. Review Source Response from Sign In Solutions April 15, 2020 Thanks for the review Gina! It's great to hear that our platform has delivered noticeable improvements to your visitor/contractor management processes. Our customer support team remains available to help anytime you need us! DR David R. Business Systems Manager Airlines/Aviation Used the software for: Less than 6 months ### "Traction Guest solved our Visual Compliance and Visitor Log retention requirements." May 1, 2017 5.0 Cost Savings Audit Logs for Visitor Management Standardized Visitor Badging Reliable Visual Compliance Background Checks High-Tech Appearance to greet visitors Pros Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm. Cons Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well. Review Source Response from Sign In Solutions May 1, 2017 Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers. LP Leanne P. Reception Information Services Used the software for: Less than 6 months ### "Quick And Easy Check In Service!" January 18, 2017 5.0 Traction Guest has helped us check in clients and notify their hosts quickly and easily. The sign in process is very customizable as well. I am able to add new features and change the over all process in no time if need be. Bryan has been amazing at helping us with any questions we have had and provides a fast response every time! I would definitely recommend Traction to others. Pros Easy to use Cons The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up. Review Source Response from Sign In Solutions January 19, 2017 Thanks Leanne. It's great to see one of our Customer Success folks called out. We feel that our ability to help and train customers is a big differentiator but it's nice to see it confirmed. We'll look into that item you mentioned on the host list, stay tuned. YY Yusuf Y. Guest Services Retail Used the software for: Less than 6 months ### "Traction Guest" October 30, 2019 5.0 Pros Software is easy to use and makes our job a lot easier. Cons I have to connect the to the printer manually every morning I log in to my account. I wish it connected automatically so I don't have to open the app to connect. Review Source Response from Sign In Solutions November 5, 2019 Thank you for your feedback, Yusuf! Seeing how Guest has made your job easier at your front desk has been very rewarding for me and I'm glad that we were able to work together to make sure that you're successful. I'll reach out to you to discuss shortcuts for the printer software. WW WENDY W. PROJECT MANAGER Food Production Used the software for: Less than 6 months ### "Into the future!" February 27, 2020 4.0 Customer service is very responsive. Pros Bringing company into the future, helping with security in the building. Cons Teaching truck drivers how to use the system. Review Source Response from Sign In Solutions March 30, 2020 Hi Wendy! It's great to hear about how Traction Guest helped improve security on your premises while keeping your company ahead of the curve! Now that you're setup, just reach out to our team with any questions on additional configurations. If you'd like to set up a call where we can demo the system for the truck drivers sometime, let us know and we'll set something up! jM john M. manager facilities Medical Devices Used the software for: 2+ years ### "Traction Guest- Review" July 30, 2019 4.0 safety concerns Pros functional software easy to navigate through Cons had a bit of trouble setting up printer not bad tho Review Source SC Sian C. Receptionist Used the software for: Less than 6 months ### "Traction has made my life easier!" June 5, 2018 5.0 Pros It is so easy to use, and set up. Guests really like the sign in process, always commenting on how efficient it is. The customer service team are second to none! Their response time is always so quick and no question is too little or annoying! Cons I have not come across any cons yet, although it would be great if you were able to preview any changes you make before saving them. I am able to use a second iPad to view the changes as I make them so not a big deal but would be a great addition! Review Source Response from Sign In Solutions September 19, 2018 Sean, thanks for taking the time to write us a review. We appreciate your feedback. We are working on some UI improvements that will make that easier! JC JD C. Compliance Used the software for: Less than 6 months ### "Great product that was fairly easy to set up and implement for our small organization." July 19, 2017 5.0 Pros I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable. Cons I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately. Review Source Response from Sign In Solutions July 20, 2017 Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like. SK Scott K. Systems Engineer Pharmaceuticals Used the software for: Less than 6 months ### "Very easy to use and well supported" March 28, 2019 5.0 It is leaps and bounds over our old paper guest register. I wish we would of done this long ago. Pros There is no need to train people for the sign in portion. The administrative side is well laid out and easy to use. Cons I cannot think of any cons at the moment. Review Source Response from Sign In Solutions April 4, 2019 Hi Scott, Thank you for your review! Our customer success team and I have really enjoy working with you and your ¿get sh\*t done¿ type approach. We look forward to continued success in the future. -Colleen Mah WH Will H. Customer Service TL Non-Profit Organization Management Used the software for: Less than 6 months ### "customizable " March 8, 2019 5.0 The team are very helpful and the software is simple and effective. Pros how much you can customize it to suit your business. the experience editor is easy to adapt Cons I would like to have more than 1 ipad per location. Review Source Response from Sign In Solutions March 15, 2019 Hello Will! Thanks for taking the time to provide us with your feedback. Linking more than 1 device to a location is supported in Traction Guest. Our Customer Success team can help out with this and provide details on that's done. Expect to hear from us soon! LB Lori B. CSC Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Traction Guest Review" March 6, 2020 5.0 Since we are just beginning to use them, the experience and training has been very thorough and easy Pros The ease of signing in for the customer The arrival notification Cons I have not yet found anything We have just started using this product Review Source Response from Sign In Solutions April 10, 2020 Thanks for the review Lori! Great to hear that you've had an easy experience so far! As you and your team continue to get familiar with the software, our support team remains available via phone and email anytime you need us! PL Peter L. Estimator Aviation & Aerospace Used the software for: 1-2 years ### "Great Customer Support" January 24, 2020 5.0 Pros Good support and training to facilitate initial set up. Cons Nothing comes to mind so far. Pretty easy to use. Review Source Response from Sign In Solutions February 27, 2020 Hi Peter! it was a pleasure working with you. My team and I are happy to hear that you are satisfied with our support and found our product easy to use. -Vankie SA Sean A. Training Coordinator Industrial Automation Used the software for: I used a free trial ### "Great Customer Service" September 2, 2020 5.0 Pros The product is easy to use and the customer service is great! Cons The custom badge building software needs to be easier to use. Review Source Response from Sign In Solutions December 1, 2020 Thank you for the review Sean! Our customer support team has enjoyed helping your company, and it's great to hear that you've found the product rather easy to use. We've raised with our team the interest in improving ease of use for the badge editing feature, and improvements to that feature are something we're continuing to work on. DH Dawn H. Executive Assistant Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great Customer Service" March 15, 2019 5.0 Good Pros I like the help I am receiving to get our system set up and working efficiently. Cons I'm still learning. So far all is going well. Review Source Response from Sign In Solutions March 29, 2019 Hey Dawn. Thank you for taking the time to write us a review, its appreciated. I'm glad to hear that you're ramping up and getting Traction Guest to run efficiently for your facility. I'm happy that we've been able to support you in this. We're always open to help you along the way whenever you need it! CD Caezar D. Manager, Network Infrastructure and Telecom Insurance Used the software for: 6-12 months ### "Traction Guest review" April 23, 2020 4.0 I really like the product and recommend as a wireless guest solution and I expect it to get better over time Pros The features of the product are really good and it is very customizable. Cons Although feature rich not necessarily user friendly however the support team was there for me every step of the way. Reason for choosing Sign In Solutions We chose Traction Guest because it had all the feature sets that we wanted Review Source CL Clifford L. IT Specialist Used the software for: Less than 6 months ### "Quick,Easy, and Nice UI" December 8, 2017 5.0 We know who is in the building, who they are here to see and when they have leave. And even if no one is at the front desk the host knows they have someone here to see them. Pros How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy. Cons The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options. Review Source Response from Sign In Solutions December 12, 2017 Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it! MB Mark B. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "#excellent Experience" March 15, 2018 5.0 huge improvements in visitor security Pros Ease of setup and management, with excellent support. Great customization settings allowing your visitors to experience signing into your brand. Cons as the product is still in its infancy, some features not fully available, but a simple conversation or a feature vote can be requested and those features are very likely to be on a roadmap. Review Source Response from Sign In Solutions March 16, 2018 Thank you for your review, Mark! We're ecstatic that you're enjoying the experience and it's been a pleasure working with you. Our developers definitely have some big plans coming up, stay tuned! - Jovito BG Brandon G. IT Administrator Chemicals Used the software for: Less than 6 months ### "Great Visitor Management System" December 20, 2019 5.0 We used this software at my last company and when I moved onto another job, I recommended this software when I was asked to implement a visitor management system. It is simple to use for the visitor and that is what is most important! Pros Easy to use and setup Great customer service and support with prompt responses Cons Can't really think of any complaints at the moment, to be honest. Review Source IE Isabel E. IT Audit Managel Gambling & Casinos Used the software for: Less than 6 months ### "Good software tool" November 28, 2019 5.0 Pros The user interface, look & feel, integration. Cons I think that would be excellent that if could be possible to download the Invite Page to a Excel file Reason for choosing Sign In Solutions user interface, cost, integration. Review Source Response from Sign In Solutions January 16, 2020 Hi Isabel, thank you for your feedback! I'm glad that you're liking the UI! Downloading the list of Invites is a great idea and I have logged your request with the team. Thank you. DN Diane N. Chief Financial Officer Used the software for: Less than 6 months ### "Wonderful, we are out of the box thinkers and traction has embraced that" November 30, 2017 5.0 We are not yet on the Sales Force platform so we are using Traction Guest as a stand alone solution. Pros Flexibility and customization, while we are using Traction Guest as it was developed at the basic level, we are also utilizing the platform in ways Traction had never dreamed of. They have partnered and supported us throughout the process so far! The opportunity is endless! Review Source Response from Sign In Solutions December 4, 2017 Diane, Thanks for the feedback. We're as excited as you are about integrating your upcoming Salesforce implementation to show how recreation centers can use Traction Guest and Salesforce to welcome members. RD Ray D. IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "Onboarding process was fluid and insightful" September 29, 2017 5.0 Pros Highly customizable with easy to use template add-ons and features to fine-tune the user experience! Cons No Outlook add-in/plug-in for directly registering a guest for a host (since everyone uses Outlook), it makes more sense to do it there, rather than go into the web portal to sign up a guest. Would be great to have that integration in a future software update! Review Source Response from Sign In Solutions October 5, 2017 Hi Ray, thank you for your review! It's been a pleasure getting you started with Traction Guest. The Outlook integration is definitely something we are working on. We'll keep you posted! DH Dave H. Used the software for: ### "Great Guest Experience" February 3, 2017 5.0 Traction Guest was quick and relatively simple to setup and implement, and integrated well into our current environment. It has made our sign in process much easier to record and monitor. We also like that we have the freedom to customize the user experience and tailor the sign in process to the different types of guests that walk through the door, whether it be a Customer, Contractor, Vendor or Inspector. The sign in process is simple and easy to navigate for guests, and the staff like that they can be notified by email and/or text when their guests arrive. Customer support has been a been excellent. They are quick to respond to issues and are knowledgeable about their product. Review Source Response from Sign In Solutions February 3, 2017 Thank you for the great review, Dave. Great that we were able to help you improve your visitor management. We're really excited about the impact it has on businesses and their guests! Similar Products Featured