--- title: "Lucky Orange Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lucky Orange Software - reviews, pricing plans, popular comparisons to other Heatmap products and more." source_url: "https://www.capterra.com/p/150695/Lucky-Orange/" page_type: "product" language: "en" --- # Lucky Orange Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lucky Orange ## What is Lucky Orange? Capterra Product Descriptions Capterra Product Descriptions 100% 10 B39 Lucky Orange's dynamic heatmaps help you discover customer insights on every part of your website - including drop downs, expandable menus and hover-overs. Over 500,000 websites worldwide have used Lucky Orange heatmaps to see what elements users click the most, how far they scroll, and what form fields cause the most abandonment. All plans come with advanced heatmap segmentation capabilities including filtering by referrer URL, UTM parameters, device type and more to help you find meaningful insights faster. NEW Lucky Orange Discovery AI can summarize where visitors get frustrated, how different devices visitors use impact their website experience and more. Lucky Orange gives you heatmaps on every page of your site without the time consuming and manual process of uploading screenshots of every page. Get started today with a free trial. Lucky Orange's dynamic heatmaps help you discover customer insights on ## What is Lucky Orange used for? [Heatmap](https://www.capterra.com/heatmap-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/) Recognitions Shortlist Overall rating Based on 264 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $39 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Lucky Orange alternatives Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (282)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (543)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150695/Lucky-Orange/alternatives/) ## FAQs about Lucky Orange Overview ### What problems does Lucky Orange solve? Lucky Orange solves the lack of visibility into why website visitors abandon pages, miss key content, struggle with forms, or fail to convert. E-commerce teams, marketers, agencies, and support staff use session recordings, heatmaps, funnels, and live chat to diagnose UX friction, fix checkout issues, validate landing page changes, and improve conversions. Answer based on 170 reviews Overview ### Which roles and teams benefit most from Lucky Orange? Lucky Orange is most used by business owners, founders, and executives who need visibility into website behavior and conversion barriers. Marketing teams and directors use it to optimize campaigns, landing pages, and funnels, while product managers, developers, and technical leaders rely on session insights to improve usability and resolve customer journey issues. Answer based on 259 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Lucky Orange built for? Lucky Orange is built primarily for small businesses, which make up 93% of reviewers, especially in Retail at 13%. It serves marketers, UX professionals, and business owners at eCommerce, B2B, and digital agencies, with additional reviewer concentration in Marketing and Advertising at 9% and Computer Software at 6%. Answer based on 264 reviews Features and Usability ### What are the key features of Lucky Orange? Lucky Orange includes core behavior analytics features like heatmaps, visitor tracking, website tracking, and session recordings to show clicks, scroll depth, and user journeys. Differentiating features include live chat, conversion funnels, form analytics, and real-time reporting, which help teams spot drop-offs, troubleshoot issues, and improve conversion rates. Answer based on 93 reviews Pricing ### How much does it cost and what fees or limitations are included? Lucky Orange starts with a free plan, then Build at $39/month, Grow at 89/month, Expand at 249/month, and Scale at 1,049/month; Enterprise starts at 2,289/month. A free trial is available. Reviewers often call it affordable, but some cite rolling data retention, session and pageview caps, and rising costs for small teams. Answer based on 40 reviews Integrations ### Which third-party tools and platforms does Lucky Orange integrate with? Lucky Orange integrates with Shopify and Google Analytics 360 most often, with additional connections for HubSpot CRM, HubSpot Marketing Hub, BigCommerce, WordPress, Google Optimize, and Google Optimize 360. It connects to 8 platforms, spanning ecommerce, analytics, CMS, and marketing tools commonly used to track site behavior. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lucky Orange? Lucky Orange is fairly quick to onboard for most team members, with live online sessions, webinars, videos, and documentation available for training. Reviewers say the interface is easy to pick up for basic use, while admins, analysts, and users exploring advanced features or event tracking usually need more time and support. Answer based on 15 reviews Getting Started and Support ### What customer support options does Lucky Orange offer, and how do users rate the experience? Lucky Orange offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, helpful, and willing to assist with setup or technical issues. Some report generic or outdated documentation, a learning curve for onboarding, and occasional frustration when real-time help or live tracking falls short. Answer based on 93 reviews Heatmaps ### How well does Lucky Orange handle heatmaps? Lucky Orange gives teams a clear view of clicks, scroll depth, and drop-off points to improve page design and conversions. Marketing teams, ecommerce businesses, and small website owners find the heatmaps easy to read and useful alongside session recordings, though some users mention occasional loading delays or setup confusion on certain pages. Answer based on 66 reviews ## Who uses Lucky Orange? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 425 Heatmap reviews Capterra data shows that buyers of heatmap software rank the following features as their top priorities: - **Data Visualization** (**44%** of reviewers rated this feature as critical) - **Conversion Tracking** (**62%**) - **Activity Tracking** (**61%**) Lucky Orange supports all three features that reviewers rate most highly: **Data Visualization**, **Conversion Tracking**, and **Activity Tracking**. Together, these capabilities give teams a clear view of user behavior, help them measure which actions lead to conversions, and make it easier to spot patterns across site activity, helping businesses improve website performance and make better optimization decisions. Conversion Tracking 4.4 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Activity Tracking 4.7 (93) 76.34% of 93 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Visual Analytics 4.5 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Heatmaps 4.6 (75) 72.00% of 75 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Behavioral Analytics 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track and analyse user behavior within a system or network Real-Time Monitoring 4.7 (52) 59.62% of 52 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Lucky Orange 106 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Activity Tracking: A report showing what actions customers perform - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales Teams/Organizations: Caters to sales teams - For Websites: Software is used for working on online pages - Form Analytics: Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Hover Maps: Shows where users' cursors move while navigating a website - Image Overlay: Superimposing two or more images - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Tracking: Record and follow the progress of every issue - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Mobile Friendly Test: Measures how easily users can access, read, and navigate the site on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Scroll Maps: Mapping/visual representation of exactly where users stop scrolling and leave website pages - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Session Recording: Record active support and chat sessions for auditing and training - Statistical Analysis: Apply statistical/mathematical models to sets of data - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time on Site Tracking: Track the amount of time users spend on websites - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Interaction Tracking: Monitor user activity through engagement methods - User Journeys: Track user's interaction with the prototype - User Research Analysis: Analyze and gain insights into user experience - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (263) 4.6 Based on 263 reviews ## Pricing Value for money 4.6 (228) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/150695/Lucky-Orange/pricing/) Free $0.00 It includes: - 100 sessions/month - 30 day data storage Build $39.00 Flat Rate,Per Month It includes: - 3,500 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - Unlimited members - 60-day data storage; extended retention options available Grow $89.00 Flat Rate,Per Month It includes: - 15,000 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Expand $249.00 Flat Rate,Per Month It includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Scale $1,049 Flat Rate,Per Month It includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Enterprise Contact Vendor for Pricing It includes: - Daily session limits available - Dedicated support & prioritized feature requests - Plans available for 700,000 sessions and above Value for money 4.6 (228) 4.6 Based on 228 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Google Optimize](https://www.capterra.com/p/246659/Google-Optimize/)[ Google Optimize 360](https://www.capterra.com/p/245589/Google-Optimize-360/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (214) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (214) 4.7 Based on 214 reviews ## User reviews Overall rating 4.7 Based on 264 reviews Filter by rating 5(201) 4(50) 3(10) 2(3) 1(0) Mentioned topic Sorted by most recent KM Krzysiek M. Admin Consumer Electronics ### "Great tool for observing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2026 We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors Pros The ability to see website traffic and customer behavior. Ease of integration and data transfer to recipients, our salespeople. Cons A bit slow designing sometimes and not showing all the layers on more complex pages. Other than that, it's a good idea. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) lower price of the tool and similar possibilities Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 24, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on our tool not capturing more complex pages, could you send an example to support@luckyorange.com and we can take a look? Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange RO Rick O. Vice President Cosmetics ### "Excellent App for seeing what customers are looking at and for." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 So far, the app has worked flawlessly and is very user friendly and and I am still in the beginning phases of using the software. Pros This app is awesome. It allows us to really dive deep into what our customers are looking at while browsing our online store. We have been able to make some changes to help convert more sales. Cons Nothing. I haven't found anything so far that has made me have a second decision about downloading and installing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 24, 2026 These are words we love to hear! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ST Sherree T. Ecommerce and marketing manager Events Services ### "Great Tool for Understanding Website Visitor Behavior" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 22, 2026 Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange DG Durva G. Product Designer Retail ### "Powerful behavioral data" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 Lucky Orange has become a core part of how we evaluate landing page performance. For us, the highest-value use case is pre/post CRO testing making a change, then using heatmaps and recordings to validate whether behavior shifted. The value for money is solid for small to mid-size teams, especially compared to tools like Hotjar or FullStory at higher price points. It's not a plug-and-play tool, but if you come in with the right questions, it delivers real answers. Pros Lucky Orange is genuinely powerful for understanding why users aren't converting. The heatmaps and session recordings gave us visibility into real behavior: rage clicks, scroll depth, where users were dropping off, that GA4 alone never could. The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page. For a small team without a dedicated UX researcher, it punches above its weight. Security-wise, sensitive fields like passwords and payment inputs are masked in recordings by default, a small but important detail when you're capturing real user sessions. Cons The learning curve is steeper than the UI suggests. There's a gap between having access to the data and knowing how to act on it. You need to go in with specific hypotheses, otherwise it's easy to spend hours in session recordings without a clear takeaway. The CSV export for session data could also be more analysis-ready; we had to do a fair amount of cleanup before it was useful. Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 22, 2026 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback about the learning curve, we understand that we collect a lot of data, but feel free to reach out to our team anytime and we are happy to assist with any questions that pop up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange SF Sam F. Marketing manager Computer Software ### "Great software but can be frustrating at times." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 12, 2026 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange JM Jerry M. President Retail ### "Your Pond Pros Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2026 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Alex D. Co-Owner Cosmetics ### "Lucky Orange for the win! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Lucky Orange Better for our small business for pricing and ease of use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange PD Patrick D. Marketing Arts and Crafts ### "I love this app! Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 4, 2025 I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions. Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 7, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange WH Wade H. Founder and Store Owner Leisure, Travel & Tourism ### "A Must-Have Tool for Understanding Visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2025 My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 24, 2025 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange AA Antonela A. E-commerce and logistics coordinator Cosmetics ### "Getting introduced to Lucky Orange" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 20, 2025 It's been good so far. It's my first time using this app so I am getting used to it and also to understand how it works. Pros Very good customer service , they are super willing to help. I can tell is a very good tool but their team make it even easier to understand. Cons It's a little bix complex to understand, it has to improve the visual aspect, they would help to gather data easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 31, 2025 Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange [View all Reviews](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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