Lucky Orange

Lucky Orange

5 / 5 13 reviews

Who Uses This Software?

We are committed to serving small to medium sized businesses all the way up to enterprise level and Fortune 500 businesses.


Average Ratings

13 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Lucky Orange
  • www.luckyorange.com
  • Founded 2012
  • United States

About Lucky Orange

Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.


Lucky Orange Features

Vendor has not completed this information.

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Lucky Orange Reviews Recently Reviewed!


Really cool insights

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoyed seeing how my customer interacted with our website. So many things I never knew. It is a must have.

Cons: I would like to see more effort put into actionable insights. This is a really great tool for all ecommerce specialists.

Capterra-loader

Great easy to use tool for heatmapping and website visitor behavior analysis.

Jun 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool helped me get the right conclusions on my website. You just need to separate few hours per week to view all recorded sessions, and you will be in the right direction what to do next.

Cons: Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.

Fun tool to add without too much work

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: We added this tool to our support experience so we could get a better understanding of how our customers needed help. This gave us the ability to see their behaviors and actions without a lot of work on our side.

Cons: We noticed at times it wasn't perfect in it's reporting and capturing. However, it was so easy that for the basic functions we needed it worked fine.

Great heat mapping tool

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gives you great insight on where the customer is moving on the website. Shows you how the content reflects what is working and what is not working.

Cons: Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.

Capterra-loader

Impressed With All the Stats This Software Offers!

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Amazed that heatmaps are all generated dynamically - no need to add on your own, and they have recordings tied to them!
- Tags also make it easy to see what people are doing on your site, and if they are doing what you expect them to

Cons: - Be cool if you could create lists of the heatmaps you view the most often rather than entering the url or searching for it.

Needed a quality heat mapping tool and got everything we needed and more.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Cons: The load time is awful, and they the most annoying sound that plays when a user comes to your site that is on be default.

Vendor Response

by Lucky Orange on June 15, 2017

We appreciate the feedback and glad to hear the services have assisted with the needs of your business!

Incredibly Powerful User Experience Analytics and HubSpot Integration

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We were big fans of hotjar and it's recordings. After discovering lucky orange and how they have the same recording capabilities AND an awesome integration with HubSpot that puts the recordings right on the contact timeline it belongs to, we've hit the jackpot. We love this tool. We use all of it's functions weekly for reporting and analytics. Their tags feature is incredibly customizable and powerful.

Vendor Response

by Lucky Orange on January 24, 2017

We appreciate the feedback Spencer and are excited to be working with you and your team!

The BEST Tracking software available

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of Use
Features

Cons: I would like an easier integration to other custom fields. I use another campaign attribution software but am unable to tag data from that onto Lucky Orange.

Overall: I have looked far and wide for a good tracking product. I have tried a lot of softwares who claim they track user visits and behaviour. BUT NOTHING COMES CLOSE TO LUCKY ORANGE.

I swear by this product. The product has increased the efficiency of my digital marketing agency many folds. I can now SHOW my customers on what I am talking about. We are able to collectively take decisions by SEEING what is happening. This is a phenomenal piece of engineering. I absolutely love it!

Get daily stats on your users, plus watch videos of what they do on your site

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The most remarkable thing is that it's so affordable. I like the daily review emails because it's a really easy way to keep an eye on how my traffic is and where it's coming from, compared to the day before. The videos of users on my site are pretty amazing too.

Cons: If you have a lot of visitors, then you have a LOT of videos to go over.

Overall: I was blown away by the ability of Lucky Orange to record users on my site so that I could basically watch what they are doing and follow them along as they look over my site. It's awesome because it shows me where they drop off and where they lose interest, and I can figure out how to improve the site. You can tag users by certain actions, for example, you could watch just videos of visitors who start to checkout but then abandon their cart, which would let you watch their actions and figure out how to keep them from doing that. It's insight into user actions that you can't get any other way really.

Recommendations to other buyers: There's a nice free trial to see if it's something you could really use.

Good for quantitative research

Nov 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Lucky orange is great because you can watch users full path on your website and follow their cursor. You can also talk with users via their customer support portal. I have found that I like CrazyEgg better for gathering quantitative data and heat maps - I don't feel that Lucky Orange has all of the functionality I need in that department.

Fantastic for marketers and developers

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My company asked me to review Lucky Orange and a few other people in the user analytics space. We tested them all- and this worked so well for us. many of the other ones did not work for us because we have a lot of dynamic content, and a single page app. This was amazing, captured it all!

been really helpful for finding where my users are ropping off-- saved us literally thousands in missed sales already!

hands down the best CRO software!!!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dynamic heatmaps, Visitor recordings and chat

Cons: so far- it has been great. wish i had more time to use it in the day

Overall: I have used Lucky Orange for 2+ years and i could not recommend them enough. All the tools are so helpful. I use the Visitor Recordings and Heatmaps the most. I tried other companies, but their product worked the best out of the box, and support was great to work with too.

give them a try -- you wont regret it!

Recommendations to other buyers: start with the free trial and then figure out which plan is best for you

Used them for conversion optimization for over 10 clients

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lucky Orange is my go to for hooking new clients for our web optimization firm!

Features we Love:
- Visitor Recordings: to see how people use the sites and where they drop off

- Conversion Funnels: To see the flow of how users navigate and identiy abandonment

- Form Analytics: To see which parts of my client's forms need to be optimized

- Chat: having the abilityt o speak directly to customers for our clients is SO HUGE!