Lucky Orange

Lucky Orange

5 / 5 22 reviews

Who Uses This Software?

We are committed to serving small to medium sized businesses all the way up to enterprise level and Fortune 500 businesses.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Lucky Orange
  • www.luckyorange.com
  • Founded 2012
  • United States

About Lucky Orange

Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.


Lucky Orange Features

Vendor has not completed this information.

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Lucky Orange Reviews Recently Reviewed!


Capterra-loader

Lucky Orange has transformed our business! Great product - Great customer service!

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

Cons: I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

It was just eye opening, we found out where our advertising money went

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Cons: The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

Capterra-loader

On of the best softwares for website improvement

Jul 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design.

In order tosee your sinkholes where your customers alrea leaving your checkout process.

Cons: The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always.

New way to see how customers interact with my company's website

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

Cons: At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

Great for Customer Support and Tracking

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ability to connect our customers questions with a visual off their experience shopping on our website.

Cons: Interface is still a little bit dated and sometimes the admin area can be a little slow.

Overall: Love - we've used it for our website for years. It was easy to set up and train team members to use.

Capterra-loader

Track Visitors to Site with Accuracy

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Lets you track website visitors as per the region/device etc

2. The best feature of the Lucky Orange is that it records user sessions to help the marketing team understand what feature etc needs to be present where.

3. Similar to the second point, dynamic heatmaps provide data on the user movement on the screen(lets you design the webpage accordingly, A/B test CTA buttons) and so on

4. Keep tracks of conversion funnel and other metrics in real time

Cons: 1. Because I had read up on the product long back and knew what I was looking for, it wasn't complicated for me. However, the website could use a bit of redesign to give it a more relaxed appeal.

2. Dashboard needs a little tweaking from UI/UX perspective

Overall: I had to test a lot of softwares before I finally landed upon Lucky Orange, and it delivered everything I asked for. Using the real time statistics, I was able to revise the landing page and generate more leads( an increase of 45%).

hands down the best CRO software!!!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dynamic heatmaps, Visitor recordings and chat

Cons: so far- it has been great. wish i had more time to use it in the day

Overall: I have used Lucky Orange for 2+ years and i could not recommend them enough. All the tools are so helpful. I use the Visitor Recordings and Heatmaps the most. I tried other companies, but their product worked the best out of the box, and support was great to work with too.

give them a try -- you wont regret it!

Recommendations to other buyers: start with the free trial and then figure out which plan is best for you

Capterra-loader

Great Heatmap and Funnels Software

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You need this software installed on all your websites, besides looking at a heatmap to correct your website mistakes you can watch live or recording of your visitors and analyze the patterns they do on your website.

It is by far themost advanced tool to be used in online marketing and to correct design mistakes

Cons: From time to time the live tracking is buggy, also on mobile it can really scale to the users ratio, but is a great tool on aggregate

Great setup for startup companies, know your user and convert them

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: first month free, and then also the second one.

Great price for each user compared to other

Funnels and "hotness" of page

Cons: It uses javascript and not all the content the viewer sees is also displayed ( refering to dynamic content generated for user, not available for administrator to view )

It was helpful to see what our customers interests and habits are.

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That you can go behind the scenes and see things otherwise business owners just have to imagine about. A whole new dimension of seeing what your customers are interested in.

Cons: The live function does not seem to always work properly, and when there's a ton of visitors it's hard to see all the videos all in the same location.

Overall: Getting to see a huge never seen before behind the scenes view of what our customers are doing.

Get daily stats on your users, plus watch videos of what they do on your site

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most remarkable thing is that it's so affordable. I like the daily review emails because it's a really easy way to keep an eye on how my traffic is and where it's coming from, compared to the day before. The videos of users on my site are pretty amazing too.

Cons: If you have a lot of visitors, then you have a LOT of videos to go over.

Overall: I was blown away by the ability of Lucky Orange to record users on my site so that I could basically watch what they are doing and follow them along as they look over my site. It's awesome because it shows me where they drop off and where they lose interest, and I can figure out how to improve the site. You can tag users by certain actions, for example, you could watch just videos of visitors who start to checkout but then abandon their cart, which would let you watch their actions and figure out how to keep them from doing that. It's insight into user actions that you can't get any other way really.

Recommendations to other buyers: There's a nice free trial to see if it's something you could really use.

Capterra-loader

Great easy to use tool for heatmapping and website visitor behavior analysis.

Jun 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool helped me get the right conclusions on my website. You just need to separate few hours per week to view all recorded sessions, and you will be in the right direction what to do next.

Cons: Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.

The BEST Tracking software available

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Features

Cons: I would like an easier integration to other custom fields. I use another campaign attribution software but am unable to tag data from that onto Lucky Orange.

Overall: I have looked far and wide for a good tracking product. I have tried a lot of softwares who claim they track user visits and behaviour. BUT NOTHING COMES CLOSE TO LUCKY ORANGE.

I swear by this product. The product has increased the efficiency of my digital marketing agency many folds. I can now SHOW my customers on what I am talking about. We are able to collectively take decisions by SEEING what is happening. This is a phenomenal piece of engineering. I absolutely love it!

Needed a quality heat mapping tool and got everything we needed and more.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Cons: The load time is awful, and they the most annoying sound that plays when a user comes to your site that is on be default.

Vendor Response

by Lucky Orange on June 15, 2017

We appreciate the feedback and glad to hear the services have assisted with the needs of your business!

Awesome product

Sep 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, feature packed, very affordable

Cons: None yet, love it! Takes a little time to setup and configure to get the full benefit, but super simple to configure and support is great.

Overall: Great product, awesome support, easy to setup/configure and helping on my ecomm stores already.

Fun tool to add without too much work

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: We added this tool to our support experience so we could get a better understanding of how our customers needed help. This gave us the ability to see their behaviors and actions without a lot of work on our side.

Cons: We noticed at times it wasn't perfect in it's reporting and capturing. However, it was so easy that for the basic functions we needed it worked fine.

Incredibly Powerful User Experience Analytics and HubSpot Integration

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We were big fans of hotjar and it's recordings. After discovering lucky orange and how they have the same recording capabilities AND an awesome integration with HubSpot that puts the recordings right on the contact timeline it belongs to, we've hit the jackpot. We love this tool. We use all of it's functions weekly for reporting and analytics. Their tags feature is incredibly customizable and powerful.

Vendor Response

by Lucky Orange on January 24, 2017

We appreciate the feedback Spencer and are excited to be working with you and your team!

Used them for conversion optimization for over 10 clients

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lucky Orange is my go to for hooking new clients for our web optimization firm!

Features we Love:

- Visitor Recordings: to see how people use the sites and where they drop off

- Conversion Funnels: To see the flow of how users navigate and identiy abandonment

- Form Analytics: To see which parts of my client's forms need to be optimized

- Chat: having the abilityt o speak directly to customers for our clients is SO HUGE!

Fantastic for marketers and developers

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My company asked me to review Lucky Orange and a few other people in the user analytics space. We tested them all- and this worked so well for us. many of the other ones did not work for us because we have a lot of dynamic content, and a single page app. This was amazing, captured it all!

been really helpful for finding where my users are ropping off-- saved us literally thousands in missed sales already!

Good for quantitative research

Nov 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Lucky orange is great because you can watch users full path on your website and follow their cursor. You can also talk with users via their customer support portal. I have found that I like CrazyEgg better for gathering quantitative data and heat maps - I don't feel that Lucky Orange has all of the functionality I need in that department.

Really cool insights

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoyed seeing how my customer interacted with our website. So many things I never knew. It is a must have.

Cons: I would like to see more effort put into actionable insights. This is a really great tool for all ecommerce specialists.

Capterra-loader

Impressed With All the Stats This Software Offers!

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Amazed that heatmaps are all generated dynamically - no need to add on your own, and they have recordings tied to them!

- Tags also make it easy to see what people are doing on your site, and if they are doing what you expect them to

Cons: - Be cool if you could create lists of the heatmaps you view the most often rather than entering the url or searching for it.

Great heat mapping tool

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gives you great insight on where the customer is moving on the website. Shows you how the content reflects what is working and what is not working.

Cons: Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.