--- title: "Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lucky Orange the right Web Analytics solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150695/Lucky-Orange/reviews/" page_type: "reviews" language: "en" --- Lucky Orange 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KM Krzysiek M AdminConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors“ July 15, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The biggest challenge has been tracking interactions with some of our navigation menus and overlays.“ June 15, 2026 DG Durva G Product DesignerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page.“ June 12, 2026 KM Krzysiek M AdminConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “A bit slow designing sometimes and not showing all the layers on more complex pages.“ July 15, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality.“ June 15, 2026 DG Durva G Product DesignerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The learning curve is steeper than the UI suggests.“ June 12, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone.“ June 15, 2026 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange KM Krzysiek M. Admin Consumer Electronics Used the software for: 1-2 years ### "Great tool for observing" July 15, 2026 5.0 We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors Pros The ability to see website traffic and customer behavior. Ease of integration and data transfer to recipients, our salespeople. Cons A bit slow designing sometimes and not showing all the layers on more complex pages. Other than that, it's a good idea. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) lower price of the tool and similar possibilities Review Source Response from Lucky Orange July 24, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on our tool not capturing more complex pages, could you send an example to support@luckyorange.com and we can take a look? Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. DG Durva G. Product Designer Retail Used the software for: 6-12 months ### "Powerful behavioral data" June 12, 2026 4.0 Lucky Orange has become a core part of how we evaluate landing page performance. For us, the highest-value use case is pre/post CRO testing making a change, then using heatmaps and recordings to validate whether behavior shifted. The value for money is solid for small to mid-size teams, especially compared to tools like Hotjar or FullStory at higher price points. It's not a plug-and-play tool, but if you come in with the right questions, it delivers real answers. Pros Lucky Orange is genuinely powerful for understanding why users aren't converting. The heatmaps and session recordings gave us visibility into real behavior: rage clicks, scroll depth, where users were dropping off, that GA4 alone never could. The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page. For a small team without a dedicated UX researcher, it punches above its weight. Security-wise, sensitive fields like passwords and payment inputs are masked in recordings by default, a small but important detail when you're capturing real user sessions. Cons The learning curve is steeper than the UI suggests. There's a gap between having access to the data and knowing how to act on it. You need to go in with specific hypotheses, otherwise it's easy to spend hours in session recordings without a clear takeaway. The CSV export for session data could also be more analysis-ready; we had to do a fair amount of cleanup before it was useful. Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. Review Source Response from Lucky Orange June 22, 2026 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback about the learning curve, we understand that we collect a lot of data, but feel free to reach out to our team anytime and we are happy to assist with any questions that pop up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange ST Sherree T. Ecommerce and marketing manager Events Services Used the software for: Less than 6 months ### "Great Tool for Understanding Website Visitor Behavior" June 15, 2026 5.0 Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. Review Source Response from Lucky Orange June 22, 2026 Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange WH Wade H. Founder and Store Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Must-Have Tool for Understanding Visitors" October 21, 2025 5.0 My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. Review Source Response from Lucky Orange October 24, 2025 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange RO Rick O. Vice President Cosmetics Used the software for: I used a free trial ### "Excellent App for seeing what customers are looking at and for." July 14, 2026 5.0 So far, the app has worked flawlessly and is very user friendly and and I am still in the beginning phases of using the software. Pros This app is awesome. It allows us to really dive deep into what our customers are looking at while browsing our online store. We have been able to make some changes to help convert more sales. Cons Nothing. I haven't found anything so far that has made me have a second decision about downloading and installing. Review Source Response from Lucky Orange July 24, 2026 These are words we love to hear! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange KS Kevin S. Founder Consumer Goods Used the software for: I used a free trial ### "The best analytic app for beginners" October 16, 2024 5.0 It’s overall very good especially the free trial helps small businesses a lot who just started Pros Its easy to use and easy to set up on the shopify store Cons Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user Reason for choosing Lucky Orange The free trial, because i just started and it helps me a lot Review Source Response from Lucky Orange October 23, 2024 Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 1-2 years ### "The heatmapping and website analysis tool you need for your business" January 30, 2024 5.0 It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days... Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) The heatmapping tool wasn't working and we needed this information to make marketing decisions. Review Source Response from Lucky Orange February 2, 2024 Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange QQ Qunny Q. Sale Manager Import and Export Used the software for: I used a free trial ### "Review about Lucky Orange" March 19, 2025 4.0 In general, all good. Help me a lot. Will keep using Lucky Orange. Pros Have many functions. Have much help towards analyzing user's behavior. Cons When watch the visitor recordings, there is not the information about the source. Should back to check that. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback on the source, could you reach out to support@luckyorange.com so we can look into this for you or help you identify where the source is listed? Thanks again for your review! Cheers - Jordan from Lucky Orange MA Milos A. Founder Mental Health Care Used the software for: I used a free trial ### "Amazing service" March 20, 2025 5.0 Great experience, from customer support to the end of the service Pros Possibility to see exactly how people act on your website Cons Nothing, I liked absolutely everything about Lucky Orange Review Source Response from Lucky Orange March 28, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange GK Ginelle K. CEO Apparel & Fashion Used the software for: 6-12 months ### "Awesome App" December 8, 2024 5.0 This app is great and reliable. Very easy to navigate. Pros Easy to use and navigate. It’s simple to understand as well Cons Not enough replays in free trial for the month. Review Source Response from Lucky Orange December 12, 2024 We love when our users refer to Lucky Orange as 'awesome!' Our team designed our app to be easy to use from the very start, whether it's installing, navigating, or understanding. Regarding the issue with not enough replays in the free trial, are you referring to our free plan? This plan is designed for users who are just starting out with their websites. I would be more than happy to walk you through our 20+ features included in all of our plans (including the free plan!) and help you find a budget that best fits your needs and traffic requirements. To schedule some time to connect, please reply to my last email referencing this review. Thank you for leaving us a review, and don’t hesitate to reach out if we can assist you further! Cheers - Jordan from Lucky Orange GR Gianni R. IT Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great tool" October 16, 2024 5.0 It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources. Pros Simple and intuitive, delivers what is promised. Cons There are minor bugs in the sessions playback. Review Source Response from Lucky Orange October 23, 2024 We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors. Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review! Cheers - Justin from Lucky Orange MR Manny R. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Great Customer Service" October 15, 2024 5.0 I look forward to continued service and maximizing results with their help Pros Great customer service and prompt solution solving Cons Nothing as of now everything good so far Review Source Response from Lucky Orange October 23, 2024 Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking! Cheers - Justin from Lucky Orange SB Sarah B. Product Manager Marketing and Advertising Used the software for: 1-2 years ### "Straight forward onboarding and easy to learn" June 25, 2024 4.0 Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions. Pros I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events. Cons I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with \[sensitive content hidden\] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things. Review Source Response from Lucky Orange July 1, 2024 We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange AM Alexandra M. Digital Marketing Strategist Automotive Used the software for: I used a free trial ### "Complexities in Customization + Simplicity in Presentation = Perfection" August 16, 2022 5.0 You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask. Pros This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided! Cons The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it. Reason for choosing Lucky Orange VWO we liked because I was slightly familiar with it when I was with another company and it had very cool A/B Testing capabilities that I have not seen anywhere else. When we were looking to replace HotJar, we were looking to also find a platform that had A/B Testing available, until time got the best of us. VWO proved to be very complex and VERY expensive. Plus, with their overseas support, we could not get quick or clearly communicated responses from anyone when we had further quetions. SmartLook has similar features and pricing to Lucky Orange, but their dashboard and user interface was not very intuitive. Lots of information, but not organized in a way that seems very efficient. Once we also played with the Chat/Announcements/Surveys in Lucky Orange, which SmartLook does not have all of from what I saw, we were sold on Lucky Orange. It sparked many marketing ideas with my team which is awesome. Review Source Response from Lucky Orange August 17, 2022 Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange AA Angel A. Founder Retail Used the software for: Less than 6 months ### "Honest Review Of A Lucky Orange User" January 31, 2023 5.0 Lucky Orange is an awesome app. It was one of the first apps I installed in my site so that I can immediately improve my site based on user recorded feedback. Pros I love watching the recordings as my customers travel around my site. I love the chat feature as well. Cons I used the previous version of this app in a previous store. I prefer the look and feel of the previous version when it comes to the visitors page. I was able to easily see which recordings I already watched. With this version, there is no indication distinguishing between a watched and an not watched recording. Review Source Response from Lucky Orange February 1, 2023 Thank you for the five-star review! I'll pass your feedback along to the rest of the team. Thrilled to hear that you've optimized your site based on Lucky Orange data. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange eR eric R. EVP Revenue Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Its good but could be better" January 30, 2024 3.0 It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost. Pros I like the user interface and how data is displayed. Cons The pricing change made it less attractive for the value we received. Review Source Response from Lucky Orange February 6, 2024 We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange BD Brett D. Director Consumer Goods Used the software for: I used a free trial ### "Phase3 - PEST STOP Lucky Orange review" November 1, 2022 5.0 Happy - will like to continue subscription going forward. Pros So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for. Cons The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see. Reason for choosing Lucky Orange Collaboration between myself and IX Designer decided that we liked Lucky Orange features and pricing best. Review Source Response from Lucky Orange November 29, 2022 We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange TA Tiago A. CEO Internet Used the software for: 6-12 months ### "Great Job " August 4, 2024 5.0 Really good, I will recommend it to my friends Pros The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience Cons Sometimes is to slow and don’t work well on phone Review Source Response from Lucky Orange August 30, 2024 Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to support@luckyorange.com referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Emilia from Lucky Orange JH Jayson H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Lucky Orange Customer" August 14, 2024 5.0 Overall I really like Lucky Orange and have had a good experience using the product. Pros It is easy to use and I can quickly see how users are interacting with our pages. Cons I don't know that I have any cons at the moment. It does what I need it to do. Review Source Response from Lucky Orange August 23, 2024 These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.