--- title: "Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lucky Orange the right Product Analytics solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150695/Lucky-Orange/reviews/" page_type: "reviews" language: "en" --- Lucky Orange 4.7 (267) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KM Krzysiek M AdminConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors“ July 15, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The biggest challenge has been tracking interactions with some of our navigation menus and overlays.“ June 15, 2026 DG Durva G Product DesignerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page.“ June 12, 2026 KM Krzysiek M AdminConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “A bit slow designing sometimes and not showing all the layers on more complex pages.“ July 15, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality.“ June 15, 2026 DG Durva G Product DesignerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The learning curve is steeper than the UI suggests.“ June 12, 2026 ST Sherree T Ecommerce and marketing managerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone.“ June 15, 2026 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beverly C. Director Information Technology and Services Used the software for: 6-12 months ### "The tool we use to validate every optimization test we run" August 17, 2026 4.0 Lucky Orange has become the validation layer for our website optimization work. We do not call a test finished until we have looked at the recordings and heatmaps behind it, and that habit has saved us from shipping a couple of changes that looked good in the numbers but were not working for users. It is also our first stop when a conversion funnel starts underperforming. Good value for what we get out of it - just budget a little time up front to train the team properly. Pros Session recordings and heatmaps give us the "why" behind our numbers. Every A/B test we run gets validated in Lucky Orange - if a variant wins on the metrics, we watch real sessions to confirm people are actually behaving the way we assumed rather than trusting the number on its own. It has caught a few cases where a test looked like a win but the recordings told a different story. The funnel reports are also great for pinpointing exactly which step is losing people, and the recordings for that step usually explain why within a few minutes. Cons There is a learning curve when you bring new people onto the tool. The individual concepts (heatmaps, recordings, funnels, segments and filters) are not hard once they click, but new team members need some hand-holding before they can go from just watching recordings to pulling out something actionable. We ended up writing a short internal guide to speed that up. Review Source Response from Lucky Orange August 21, 2026 Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your comments on Lucky Orange having a bit a learning curve, we are always happy to hop on a demo for any new team members and help provide support in getting them up to speed! Just reach out to support@luckyorange.com and we can set that up for you! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange KM Krzysiek M. Admin Consumer Electronics Used the software for: 1-2 years ### "Great tool for observing" July 15, 2026 5.0 We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors Pros The ability to see website traffic and customer behavior. Ease of integration and data transfer to recipients, our salespeople. Cons A bit slow designing sometimes and not showing all the layers on more complex pages. Other than that, it's a good idea. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) lower price of the tool and similar possibilities Review Source Response from Lucky Orange July 24, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on our tool not capturing more complex pages, could you send an example to support@luckyorange.com and we can take a look? Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange Jamie W. Administrative Manager Wholesale Used the software for: 2+ years ### "Great Experience with Lucky Orange " August 18, 2026 5.0 Overall our experience has been great with Lucky Orange. Being able to watch our customer's navigate the website has been super helpful. Pros I like the customer recordings the most about Lucky Orange. We can watch customer sessions and find issues that need improvement on our website. Cons I like least how difficult it can be to find a specific recording sometimes. When a customer reaches out, sometimes we are looking for a specific recording and it can be difficult to track that recording down. Review Source Response from Lucky Orange August 21, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on finding certain sessions, you can always reach out to support@luckyorange.com and we can help pinpoint specific recordings for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange RO Rick O. Vice President Cosmetics Used the software for: I used a free trial ### "Excellent App for seeing what customers are looking at and for." July 14, 2026 5.0 So far, the app has worked flawlessly and is very user friendly and and I am still in the beginning phases of using the software. Pros This app is awesome. It allows us to really dive deep into what our customers are looking at while browsing our online store. We have been able to make some changes to help convert more sales. Cons Nothing. I haven't found anything so far that has made me have a second decision about downloading and installing. Review Source Response from Lucky Orange July 24, 2026 These are words we love to hear! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange PM Patrick M. Director Media Production Used the software for: 1-2 years ### "Lucky Orange staff compliments and makes amazing software shine" August 29, 2026 5.0 \[sensitive content hidden\] and his work in helping make sure I was taken care of and had answers to all of my questions has been the ideal experience. Kindness, knowledge, timeliness, etc. etc. \[sensitive content hidden\] rules! Pros I like how much information it gives me and how much decision making I can move forward knowing I have this data and knowledge. Cons The user interface is good, but it could be even cleaner and easier to navigate and update in real-time with all the tools available. Review Source Response from Lucky Orange September 4, 2026 Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange MH Mitch H. Product Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Qualitative Analysis Tool" November 8, 2024 5.0 Excellent & responsive customer service. Easy to use interface cuts down on the learning curve. Pros It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement. Cons There is a little bit of a learning curve. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reason for choosing Lucky Orange Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics Review Source Response from Lucky Orange November 19, 2024 These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange AM Andrew M. Marketing Technologist Computer Software Used the software for: 2+ years ### "Awesome for heatmaps, scroll and click data" March 16, 2020 4.0 We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing. Pros The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product. Cons Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company. Switched from [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/) We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement. Review Source Response from Lucky Orange March 31, 2020 Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange LH Lucas H. UI UX Designer Design Used the software for: 1-2 years ### "Heat Watch " May 14, 2025 5.0 Tried Lucky Orange to get a better read on user behavior, ended up checking it daily Pros Heatmaps load quick, live sessions feel like a cheat code, and funnels spot where folks drop Cons UI’s a bit cramped in places, and long visits sometimes lag on playback, but insights hit fast Review Source Response from Lucky Orange May 22, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange YG Yarin G. Managing Partner Professional Training & Coaching Used the software for: 2+ years ### "Powerful tool for real-time view" February 20, 2025 5.0 Pros I can view how users interact wth my site in real-time Cons It doesn't capture all sessions and I can't view the recording/live view on mobile. Review Source Response from Lucky Orange February 25, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on Lucky Orange not capturing all of your sessions, please reach out to support@luckyorange.com so we can take a look at this for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange MA Milos A. Founder Mental Health Care Used the software for: I used a free trial ### "Amazing service" March 20, 2025 5.0 Great experience, from customer support to the end of the service Pros Possibility to see exactly how people act on your website Cons Nothing, I liked absolutely everything about Lucky Orange Review Source Response from Lucky Orange March 28, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange EA Etem A. E-Commerce Consumer Services Used the software for: Less than 6 months ### "Amazing App" December 8, 2024 5.0 Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work Pros I never thought there would be a app Like this. This is absolutly Amazing! Cons There are no Cons i mean its a app to Live View your customers POV my conversion rate got from 2% to 6% Review Source Response from Lucky Orange December 12, 2024 Wow! These are words we love to hear! We’re thrilled that Lucky Orange has provided you with the visitor behavior insights needed to make such a huge impact on your conversion rate. Congratulations on raising your conversion rate from 2% to 6%! Visitor behavior really makes all the difference, as you’ve demonstrated. Instead of blindly trying to improve your website, you were able to isolate the issues and fix them. Thank you for leaving us a review, and don’t hesitate to reach out if we can help in any way. Happy tracking! Cheers - Jordan from Lucky Orange EB Elvan B. Manager Retail Used the software for: 6-12 months ### "If you're a shopify store owner, you NEED Lucky Orange PERIOD." September 23, 2024 5.0 Pros What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3 Cons Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine. Review Source Response from Lucky Orange October 4, 2024 Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything! Cheers - Jordan from Lucky Orange MR Manny R. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Great Customer Service" October 15, 2024 5.0 I look forward to continued service and maximizing results with their help Pros Great customer service and prompt solution solving Cons Nothing as of now everything good so far Review Source Response from Lucky Orange October 23, 2024 Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking! Cheers - Justin from Lucky Orange JA Joshua A. Administrator, Web Technology / IT Support Automotive Used the software for: 1-2 years ### "Has helped us offer better support and better track down customer issues" December 21, 2022 5.0 Pros The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience. Cons The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results. Reason for choosing Lucky Orange The cost was lower than other similar products we looked at, and we like the ability to combine live chat with session recording so we can see what the customer is experiencing, not just rely on them trying to describe it to us. Review Source Response from Lucky Orange December 27, 2022 Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange WM Wayne M. President/CEO Retail Used the software for: 2+ years ### "Legacy Lucky Orange was so much better - Hate the new LO" June 26, 2023 2.0 For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat. Pros Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything. Cons When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website. Review Source Response from Lucky Orange June 27, 2023 Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange AW Aaron W. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Effortless Setup and Valuable Features" January 24, 2024 4.0 My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with powerful features like screen recording and GA4 integration make it a valuable tool in my analytics arsenal. The occasional non-displaying screen recordings and the absence of bot identification are areas for improvement, but they don't overshadow the positive impact Lucky Orange has had on my ability to monitor and enhance user engagement on my website. Pros The setup process for Lucky Orange is remarkably straightforward, eliminating any technical hassle right from the start. Navigating through its features is intuitive, making it accessible even for those who are not as tech-savvy. The screen recording functionality stands out as a particularly useful feature, allowing for an in-depth understanding of user interactions, and I find myself utilizing it frequently. Integration with Google Analytics 4 is seamless, providing a robust way to feed detailed analytics directly for comprehensive data analysis. Cons A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user experience analysis. Additionally, the lack of a feature to identify and filter out bot traffic on the site is felt, as it would enhance the accuracy of the data collected. Review Source Response from Lucky Orange April 25, 2024 Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at support@luckyorange.com referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange VR Verified Reviewer Marketing Executive Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Good tool for lead attribution" December 20, 2022 5.0 I have had a good experience but I don't think I would do it again as the cost isn't justified by the amount of use and value we get out of it. I would say the tools are excellent, but if you don't have the resource to fully utilize it then it may not be worth it. Pros I like the visitor section as this helps us to understand where our website visitors go before converting and what channel they come from. Cons I would like options to have fewer features I think, as many of the features aren't used by us, so a modular subscription service would maybe attract more customers who don't want all the features. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for the review and feedback! It's great to hear that you use the Visitor's table to identify the source of where your visitors come from. Using Session recordings alongside our other tools like Surveys can help you uncover deeper insight into your visitors' behavior. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange Michael S. Renaissance man Information Technology and Services Used the software for: 2+ years ### "Best Value - Lots of features" March 30, 2022 5.0 Pros The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action. Cons The new interface needs email reporting, no other complaints. Reason for choosing Lucky Orange Best for the money. Review Source Response from Lucky Orange April 1, 2022 It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange VR Verified Reviewer Secretary Education Management Used the software for: 6-12 months ### "Lucky Orange " June 13, 2022 5.0 Lucky Orange is a simple and affordable software that can really assist you. Pros Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior. Cons I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now. Review Source Response from Lucky Orange June 17, 2022 Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Bradley from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.