# Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucky Orange the right Product Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I like learning the behavior of my audience and using that to inform how we design our website and user experience.“ November 4, 2025 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I love how lucky orange allows us to track visitor behavior to the website.“ November 4, 2025 SK Samuel K CPORetail, 2 - 10 employeesUsed the software for: I used a free trial. “The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started.“ April 28, 2025 AW Agnieszka W PresidentWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.“ June 5, 2024 AL Adriana L Director of StrategyMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It is very difficult to track navigation bars and dropdown menus accurately.“ May 29, 2024 OK Onur K OwnerRetail, Self-employedUsed the software for: 1-2 years. “The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.“ November 20, 2024 GR Gianni R IT ManagerGlass, Ceramics & Concrete, 2 - 10 employeesUsed the software for: Less than 6 months. “There are minor bugs in the sessions playback.“ October 16, 2024 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida.so](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange MH Mitch H. Product Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Qualitative Analysis Tool" November 8, 2024 5.0 Excellent & responsive customer service. Easy to use interface cuts down on the learning curve. Pros It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement. Cons There is a little bit of a learning curve. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reason for choosing Lucky Orange Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics Review Source Response from Lucky Orange November 19, 2024 These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! AO Ali O. owner Animation Used the software for: 1-2 years ### "Nice UI. I appreciate dynamic heat maps. Some features not intuitive." October 22, 2024 4.0 pretty nice. I haven't used the paid version long term because I'm cheap. I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find. Pros The pretty UI. Then, dynamic heat maps. Cons I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit. Alternatives considered [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Instapage](https://www.capterra.com/p/141695/Instapage/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Lucky Orange same as above same as above same as above Switched from [Instapage](https://www.capterra.com/p/141695/Instapage/) dynamic heat maps. and the ability to actually enjoy being in their UI. Review Source Response from Lucky Orange October 29, 2024 Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange WH Wade H. Founder and Store Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Must-Have Tool for Understanding Visitors" October 21, 2025 5.0 My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. Review Source Response from Lucky Orange October 24, 2025 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange JM Jerry M. President Retail Used the software for: 2+ years ### "Your Pond Pros Review" March 5, 2026 5.0 Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Lucky Orange To Track User Activity" August 28, 2024 4.0 I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform. Pros I liked being able to easily track my customers' movement on my website. Cons Sometimes the recording of the customer activity seemed to miss data points. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange I tried both and ultimately used Lucky Orange more. Review Source Response from Lucky Orange August 29, 2024 These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange AM Andrew M. Marketing Technologist Computer Software Used the software for: 2+ years ### "Awesome for heatmaps, scroll and click data" March 16, 2020 4.0 We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing. Pros The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product. Cons Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company. Switched from [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/) We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement. Review Source Response from Lucky Orange March 31, 2020 Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange QQ Qunny Q. Sale Manager Import and Export Used the software for: I used a free trial ### "Review about Lucky Orange" March 19, 2025 4.0 In general, all good. Help me a lot. Will keep using Lucky Orange. Pros Have many functions. Have much help towards analyzing user's behavior. Cons When watch the visitor recordings, there is not the information about the source. Should back to check that. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback on the source, could you reach out to support@luckyorange.com so we can look into this for you or help you identify where the source is listed? Thanks again for your review! Cheers - Jordan from Lucky Orange CM Cammie M. Ecommerce and Graphic Design Manager Retail Used the software for: 6-12 months ### "Lots of potential!" March 14, 2025 5.0 It is an exciting too, I just wish I knew how to use it better. Pros Powerful tool to be able to understand how customers interact with our site and identify issues. Cons Complicated and not super intuitive. There are so many capabilities that it is overwhelming and hard to understand where to focus. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on using the tool, please reach out to support@luckyorange.com and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange MA Milos A. Founder Mental Health Care Used the software for: I used a free trial ### "Amazing service" March 20, 2025 5.0 Great experience, from customer support to the end of the service Pros Possibility to see exactly how people act on your website Cons Nothing, I liked absolutely everything about Lucky Orange Review Source Response from Lucky Orange March 28, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange. Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange SE Sitav E. Marketing Associate Pharmaceuticals Used the software for: Less than 6 months ### "Best User-Friendly Website Data Tool" September 18, 2024 5.0 Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how much we would use it, and the data is easy to find and easy to use! Pros Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand. Cons Hidden cool things/data that may be hard to find as a new user Review Source Response from Lucky Orange September 27, 2024 We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything! Cheers - Emilia from Lucky Orange cR christoffer R. He who handles luckky orange from now on Furniture Used the software for: Less than 6 months ### "Insert clickbait title here" August 13, 2024 5.0 Very Positive, looking forward to what further insights this tool can provide for the business Pros The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc) Cons The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool. Review Source Response from Lucky Orange August 16, 2024 Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange AA Asad A. Director Automotive Used the software for: 1-2 years ### "Brilliant!" August 28, 2024 5.0 Pros Excellent support from \[sensitive content hidden\]. I found him very knowledgeable and proactive in resolving the technical issue. Cons nothing Review Source Response from Lucky Orange September 4, 2024 Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange WJ William J. Founder Consumer Goods Used the software for: Less than 6 months ### "Very Convenient Website Observation & Analytics" June 22, 2024 5.0 Pros The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site. Cons No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense. Reason for choosing Lucky Orange Recommendation from our third party Shopify developer Review Source Response from Lucky Orange June 28, 2024 Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to support@luckyorange.com to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange JD Josh D. COO Consumer Services Used the software for: Less than 6 months ### "Great insight for user behaviours" May 29, 2024 4.0 Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet. Pros I like being able see the decision making process users were using when navigating the site. Cons I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer. Review Source Response from Lucky Orange June 6, 2024 We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange AD Alakh D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great product" May 28, 2024 5.0 Pros The daily reports that we receive gives a great overview. Cons Nothing that we have least liked about the lucky orange so far, great add on. Review Source Response from Lucky Orange June 14, 2024 Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review! Cheers - Kelsey from Lucky Orange CR Carlos R. Front Desk Manager Hospitality Used the software for: 6-12 months ### "Great for website tracking " June 7, 2024 5.0 Pros Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site. Cons There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data. Review Source Response from Lucky Orange June 14, 2024 It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to support@luckyorange.com referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange JA Joshua A. Administrator, Web Technology / IT Support Automotive Used the software for: 1-2 years ### "Has helped us offer better support and better track down customer issues" December 21, 2022 5.0 Pros The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience. Cons The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results. Reason for choosing Lucky Orange The cost was lower than other similar products we looked at, and we like the ability to combine live chat with session recording so we can see what the customer is experiencing, not just rely on them trying to describe it to us. Review Source Response from Lucky Orange December 27, 2022 Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange WM Wayne M. President/CEO Retail Used the software for: 2+ years ### "Legacy Lucky Orange was so much better - Hate the new LO" June 26, 2023 2.0 For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat. Pros Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything. Cons When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website. Review Source Response from Lucky Orange June 27, 2023 Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.