# Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucky Orange the right Product Analytics solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (262) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews OK Onur K OwnerRetail, Self-employedUsed the software for: 1-2 years. “The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.“ November 20, 2024 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I like learning the behavior of my audience and using that to inform how we design our website and user experience.“ November 4, 2025 SK Samuel K CPORetail, 2 - 10 employeesUsed the software for: I used a free trial. “The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started.“ April 28, 2025 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I love how lucky orange allows us to track visitor behavior to the website.“ November 4, 2025 GR Gianni R IT ManagerGlass, Ceramics & Concrete, 2 - 10 employeesUsed the software for: Less than 6 months. “There are minor bugs in the sessions playback.“ October 16, 2024 RP RON P Co-OwenrLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Over the years that I have been using Lucky Orange, I have seen an expansion of services provided by them and this allows me to keep up with what my viewers are wanting to see on my website.“ February 22, 2025 TA Tiago A CEOInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes is to slow and don’t work well on phone“ August 4, 2024 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange MH Mitch H. Product Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Qualitative Analysis Tool" November 8, 2024 5.0 Excellent & responsive customer service. Easy to use interface cuts down on the learning curve. Pros It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement. Cons There is a little bit of a learning curve. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reason for choosing Lucky Orange Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics Review Source Response from Lucky Orange November 19, 2024 These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves , so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of . The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! WH Wade H. Founder and Store Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Must-Have Tool for Understanding Visitors" October 21, 2025 5.0 My overall experience with has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. Pros I really like how clearly shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. Review Source Response from Lucky Orange October 24, 2025 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange JM Jerry M. President Retail Used the software for: 2+ years ### "Your Pond Pros Review" March 5, 2026 5.0 Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange PD Patrick D. Marketing Arts and Crafts Used the software for: I used a free trial ### "I love this app! Highly recommend " November 4, 2025 5.0 I love how allows us to track visitor behavior to the website. This helps us inform our website UX decisions. Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. Review Source Response from Lucky Orange November 7, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange AA Antonela A. E-commerce and logistics coordinator Cosmetics Used the software for: Less than 6 months ### "Getting introduced to Lucky Orange" October 20, 2025 5.0 It's been good so far. It's my first time using this app so I am getting used to it and also to understand how it works. Pros Very good customer service , they are super willing to help. I can tell is a very good tool but their team make it even easier to understand. Cons It's a little bix complex to understand, it has to improve the visual aspect, they would help to gather data easily. Review Source Response from Lucky Orange October 31, 2025 Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange AO Ali O. owner Animation Used the software for: 1-2 years ### "Nice UI. I appreciate dynamic heat maps. Some features not intuitive." October 22, 2024 4.0 pretty nice. I haven't used the paid version long term because I'm cheap. I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find. Pros The pretty UI. Then, dynamic heat maps. Cons I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit. Alternatives considered [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Instapage](https://www.capterra.com/p/141695/Instapage/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Lucky Orange same as above same as above same as above Switched from [Instapage](https://www.capterra.com/p/141695/Instapage/) dynamic heat maps. and the ability to actually enjoy being in their UI. Review Source Response from Lucky Orange October 29, 2024 Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 1-2 years ### "The heatmapping and website analysis tool you need for your business" January 30, 2024 5.0 It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that has is quite minimal. It'd be great if we could see data that extends beyond 60 days... Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) The heatmapping tool wasn't working and we needed this information to make marketing decisions. Review Source Response from Lucky Orange February 2, 2024 Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange CM Cammie M. Ecommerce and Graphic Design Manager Retail Used the software for: 6-12 months ### "Lots of potential!" March 14, 2025 5.0 It is an exciting too, I just wish I knew how to use it better. Pros Powerful tool to be able to understand how customers interact with our site and identify issues. Cons Complicated and not super intuitive. There are so many capabilities that it is overwhelming and hard to understand where to focus. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on using the tool, please reach out to support@luckyorange.com and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange LCD Lutins Coquins D. Accountant Retail Used the software for: 1-2 years ### "Lucky orange best app" January 6, 2025 5.0 A+++++. The team is always helpful. Much appreciated Pros Great app for sellers se can see in real time buyers on shopify Cons Nothing everything is perfect, thank you Review Source Response from Lucky Orange January 9, 2025 Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of . Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange GR Gianni R. IT Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great tool" October 16, 2024 5.0 It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources. Pros Simple and intuitive, delivers what is promised. Cons There are minor bugs in the sessions playback. Review Source Response from Lucky Orange October 23, 2024 We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors. Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review! Cheers - Justin from Lucky Orange EV Emilie V. Ecommerce Manager Food & Beverages Used the software for: 6-12 months ### "We love Lucky Orange! " August 14, 2024 5.0 We have been using since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise. Pros Intuitive user interface, SO many features, great support and easy to to onboard / get started Cons I wish that we could stay live on the site chat without having the window open. Or getting slack notification when someone chats! Review Source Response from Lucky Orange August 23, 2024 And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything! Cheers - Emilia from Lucky Orange cR christoffer R. He who handles luckky orange from now on Furniture Used the software for: Less than 6 months ### "Insert clickbait title here" August 13, 2024 5.0 Very Positive, looking forward to what further insights this tool can provide for the business Pros The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc) Cons The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool. Review Source Response from Lucky Orange August 16, 2024 Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange CT Christophe T. Founder Dairy Used the software for: Less than 6 months ### "Great product" September 26, 2024 4.0 Pros Great Support, competitive prices, useful Cons Some bugs;, not very easy to use and straigthforward Review Source Response from Lucky Orange October 4, 2024 We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange AM Alexandra M. Digital Marketing Strategist Automotive Used the software for: I used a free trial ### "Complexities in Customization + Simplicity in Presentation = Perfection" August 16, 2022 5.0 You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask. Pros This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided! Cons The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it. Reason for choosing Lucky Orange VWO we liked because I was slightly familiar with it when I was with another company and it had very cool A/B Testing capabilities that I have not seen anywhere else. When we were looking to replace HotJar, we were looking to also find a platform that had A/B Testing available, until time got the best of us. VWO proved to be very complex and VERY expensive. Plus, with their overseas support, we could not get quick or clearly communicated responses from anyone when we had further quetions. SmartLook has similar features and pricing to , but their dashboard and user interface was not very intuitive. Lots of information, but not organized in a way that seems very efficient. Once we also played with the Chat/Announcements/Surveys in Lucky Orange, which SmartLook does not have all of from what I saw, we were sold on Lucky Orange. It sparked many marketing ideas with my team which is awesome. Review Source Response from Lucky Orange August 17, 2022 Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange AA Angel A. Founder Retail Used the software for: Less than 6 months ### "Honest Review Of A Lucky Orange User" January 31, 2023 5.0 is an awesome app. It was one of the first apps I installed in my site so that I can immediately improve my site based on user recorded feedback. Pros I love watching the recordings as my customers travel around my site. I love the chat feature as well. Cons I used the previous version of this app in a previous store. I prefer the look and feel of the previous version when it comes to the visitors page. I was able to easily see which recordings I already watched. With this version, there is no indication distinguishing between a watched and an not watched recording. Review Source Response from Lucky Orange February 1, 2023 Thank you for the five-star review! I'll pass your feedback along to the rest of the team. Thrilled to hear that you've optimized your site based on Lucky Orange data. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange eR eric R. EVP Revenue Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Its good but could be better" January 30, 2024 3.0 It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost. Pros I like the user interface and how data is displayed. Cons The pricing change made it less attractive for the value we received. Review Source Response from Lucky Orange February 6, 2024 We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange BD Brett D. Director Consumer Goods Used the software for: I used a free trial ### "Phase3 - PEST STOP Lucky Orange review" November 1, 2022 5.0 Happy - will like to continue subscription going forward. Pros So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for. Cons The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see. Reason for choosing Lucky Orange Collaboration between myself and IX Designer decided that we liked features and pricing best. Review Source Response from Lucky Orange November 29, 2022 We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange WJ William J. Founder Consumer Goods Used the software for: Less than 6 months ### "Very Convenient Website Observation & Analytics" June 22, 2024 5.0 Pros The UI combined with easy to learn functionality makes an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site. Cons No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense. Reason for choosing Lucky Orange Recommendation from our third party Shopify developer Review Source Response from Lucky Orange June 28, 2024 Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to support@luckyorange.com to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange AH Adam H. CEO Information Technology and Services Used the software for: 2+ years ### "Great website monitoring and UX analysis tool at a great price" April 21, 2022 5.0 Easy to deploy, loads of features, great price. Pros Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it. Cons In the recent update, there was some bugs/lag in screen loading but this is now largely resolved. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Better product, better price. Review Source Response from Lucky Orange April 28, 2022 There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.