# Page 2 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lucky Orange the right Product Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 26-50 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brandon L. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Knowing our customers helps us to maximize digital offers!" June 3, 2025 5.0 has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically. Pros Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience. Cons Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need. Review Source Response from Lucky Orange June 6, 2025 Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange KH Keri H. CEO Tobacco Used the software for: Less than 6 months ### "Great for organic growth! " June 26, 2025 5.0 It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile Pros I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off Cons I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need Review Source Response from Lucky Orange July 3, 2025 Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange PG Pierre G. Chargé de développement commercial Wholesale Used the software for: I used a free trial ### "A must have" June 24, 2025 5.0 Très agréablement surpris je pensais que l’outils serait moins complet que cela et en fait c’est aujourd’hui je pense l’outil le plus important pour mon site si je devais en garder un Pros Possibilité de voir les pages visité par les utilisateurs de manières très précises, on navigue facilement dans les menus également Cons Si je devais choisir un élément à Améliorer je dirais peut être sur la création de pop où j’ai eu du mal au début à visualiser les miens pour les tester mais j’ai rapidement trouvé une solution Review Source Response from Lucky Orange June 27, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on having some trouble setting up an announcement, feel free to reach out to support@luckyorange.com anytime you get stuck and we are happy to help! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange RP RON P. Co-Owenr Leisure, Travel & Tourism Used the software for: 2+ years ### "Lucky Orange...A Tool Worth Using" February 22, 2025 5.0 Over the years that I have been using , I have seen an expansion of services provided by them and this allows me to keep up with what my viewers are wanting to see on my website. Pros gives me the chance to see live, what people are doing on my website. This allows me the opportunity to see where they are clicking and viewing. A great marketing tool! Cons Really not much is there to complain about. Review Source Response from Lucky Orange February 25, 2025 These are words we love to hear! We strive to make updates to the platform that continue to help our customers get that front row experience to show you how visitors use your website. Again, we appreciate your review, and we are here should you need anything else! Cheers - Justin from Lucky Orange CH Callum H. CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "A must have for any store" April 29, 2025 4.0 Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. Pros Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. Cons You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. Review Source Response from Lucky Orange May 9, 2025 Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange SK Samuel K. CPO Retail Used the software for: I used a free trial ### "If You Need Analytics, Just Start — It’s Easy and Powerful" April 28, 2025 5.0 provides a tremendous amount of value, especially considering how easy it is to set up without complex integrations. It's an excellent tool for anyone who is data-driven but not a full-time analytics professional. Pros I especially appreciated the ability to view detailed checkout funnels, clearly breaking down each step and showing exactly where users dropped off. Additionally, the session recordings were incredibly valuable for understanding real user behavior on the site. Cons The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started. Review Source Response from Lucky Orange May 1, 2025 Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through funnels can make all the difference in improving your website and growing your business. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange PP Paul P. Founder Apparel & Fashion Used the software for: 1-2 years ### "Very Useful Software " December 4, 2024 5.0 Good software. Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were unaware of. Pros Very useful in providing insights into customer behaviour. Cons Unsure if this is due to but had a few instances where the replay has not saved/cannot be played. Review Source Response from Lucky Orange December 12, 2024 We appreciate your review! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that firsthand look at what customers do and experience can make such a difference for your website. Regarding your replay issue, could you please send an email to support@luckyorange.com or reply to my last email? Our team would like to investigate what you’re experiencing and find a resolution. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Jordan from Lucky Orange MB Mathieu B. CEO Biotechnology Used the software for: Less than 6 months ### "Review LuckyOrange" June 25, 2025 5.0 Very useful even with the free version, pretty much liked all the inclusions and possibility to see what they do Pros Session playback on the free version is very useful to track what the viewers are doing on your website Cons Too many emails ( i know i could deactivate this option, but i still need some of the insights given in some email Review Source Response from Lucky Orange June 27, 2025 Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange NM Natasha M. Controller Retail Used the software for: Less than 6 months ### "Solid App for heat mapping" April 21, 2025 4.0 overall it's a good app to run on your e-commerce website, I think that once it's fully set up it will have more power, but the set up can be difficult if you're not super experienced. Pros You can watch live what your customers are doing on your website, and quickly identify problem areas. Cons The set up is a bit difficult especially the funnels - You will definitely need a tutorial to set this up properly. Review Source Response from Lucky Orange April 25, 2025 Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the funnels, feel free to reach out to support@luckyorange.com and we are always happy to assist. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange OK Onur K. Owner Retail Used the software for: 1-2 years ### "Essential Tool for Understanding and Optimizing User Behavior" November 20, 2024 5.0 My overall experience with has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it. Pros What I like most about is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions. Cons What I liked least about is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools. Review Source Response from Lucky Orange December 2, 2024 We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need. As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Justin from Lucky Orange CF Clarence F. VP Operations Marketing and Advertising Used the software for: 2+ years ### "Fast, Knowledgeable, and Personable Support " March 20, 2025 5.0 I love . Simple overall and does what it claims to do. Pros I love the support. I got stuck installing on a client's site. One of their guys \[sensitive content hidden\] hopped on a video call to walk me through it and sent help docs specific to my situation. Cons The hierarchy for agencies isn't as intuitive as I'd like off the bat. It will take getting used to. Review Source Response from Lucky Orange March 21, 2025 We appreciate your review and kind words! We are always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange DS Diogo S. CEO Food & Beverages Used the software for: Less than 6 months ### "Indispensable" April 24, 2025 5.0 2 months so far with no regrets. Already implementing adjustments to our store based on the data we collected with . Pros Extremely valuable data. Easy integration with Shopify. Support with real people that responds in real time. Cons Being picky, one minor issue with the heat map that was resolved in 10min with the support. Review Source Response from Lucky Orange May 1, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange LH Lucas H. UI UX Designer Design Used the software for: 1-2 years ### "Heat Watch " May 14, 2025 5.0 Tried to get a better read on user behavior, ended up checking it daily Pros Heatmaps load quick, live sessions feel like a cheat code, and funnels spot where folks drop Cons UI’s a bit cramped in places, and long visits sometimes lag on playback, but insights hit fast Review Source Response from Lucky Orange May 22, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange LB Leon B. Head of Business Development Wholesale Used the software for: I used a free trial ### "Top Tool for non-techies" April 30, 2025 5.0 Very suprised on what it can do. Helped to implement positive changes after just a few days using it. Pros Easy of usability, and insights from day one. Great support and helpful Tipps. Cons Most probably that its a separate Web Interface to use it. Would've preferred integrated in Shopify. Review Source Response from Lucky Orange May 9, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Regarding your feedback on being integrated with Shopify, this is something that we are currently working on so hopefully this will be a feature in the future! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange YG Yarin G. Managing Partner Professional Training & Coaching Used the software for: 2+ years ### "Powerful tool for real-time view" February 20, 2025 5.0 Pros I can view how users interact wth my site in real-time Cons It doesn't capture all sessions and I can't view the recording/live view on mobile. Review Source Response from Lucky Orange February 25, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on Lucky Orange not capturing all of your sessions, please reach out to support@luckyorange.com so we can take a look at this for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange LN Lauren N. Inside Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Better than nothing " December 2, 2024 2.0 You get what you pay for!! Just not happy with lack of notifications and general ease of use. Pros Honestly it is just ok - I am not notified when people come to the website and just not fluid enough Cons NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service. Review Source Response from Lucky Orange December 9, 2024 We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange KD Kirsty D. Performance Marketing Assistant Food & Beverages Used the software for: I used a free trial ### "Lucky Orange positive review" April 29, 2025 5.0 Pros I really like how specific you can go with the funnel building. Currently, we are trying to understand why people are abandoning their carts/ checkouts and we are getting really valuable insights from LO into this. Cons Not LO's fault but unfortunately it doesn't track data before it was downloaded so we had to wait a while to build data before we could look into our issues Review Source Response from Lucky Orange May 9, 2025 Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Funnels can make all the difference in improving your website and growing your business. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange AA Antonela A. E-commerce and logistics coordinator Cosmetics Used the software for: Less than 6 months ### "Getting introduced to Lucky Orange" October 20, 2025 5.0 It's been good so far. It's my first time using this app so I am getting used to it and also to understand how it works. Pros Very good customer service , they are super willing to help. I can tell is a very good tool but their team make it even easier to understand. Cons It's a little bix complex to understand, it has to improve the visual aspect, they would help to gather data easily. Review Source Response from Lucky Orange October 31, 2025 Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange CM Cammie M. Ecommerce and Graphic Design Manager Retail Used the software for: 6-12 months ### "Lots of potential!" March 14, 2025 5.0 It is an exciting too, I just wish I knew how to use it better. Pros Powerful tool to be able to understand how customers interact with our site and identify issues. Cons Complicated and not super intuitive. There are so many capabilities that it is overwhelming and hard to understand where to focus. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on using the tool, please reach out to support@luckyorange.com and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange GK Ginelle K. CEO Apparel & Fashion Used the software for: 6-12 months ### "Awesome App" December 8, 2024 5.0 This app is great and reliable. Very easy to navigate. Pros Easy to use and navigate. It’s simple to understand as well Cons Not enough replays in free trial for the month. Review Source Response from Lucky Orange December 12, 2024 We love when our users refer to Lucky Orange as 'awesome!' Our team designed our app to be easy to use from the very start, whether it's installing, navigating, or understanding. Regarding the issue with not enough replays in the free trial, are you referring to our free plan? This plan is designed for users who are just starting out with their websites. I would be more than happy to walk you through our 20+ features included in all of our plans (including the free plan!) and help you find a budget that best fits your needs and traffic requirements. To schedule some time to connect, please reply to my last email referencing this review. Thank you for leaving us a review, and don’t hesitate to reach out if we can assist you further! Cheers - Jordan from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on 's feedback. Pros lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange EB Elvan B. Manager Retail Used the software for: 6-12 months ### "If you're a shopify store owner, you NEED Lucky Orange PERIOD." September 23, 2024 5.0 Pros What I like the absolute most about is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3 Cons Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine. Review Source Response from Lucky Orange October 4, 2024 Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything! Cheers - Jordan from Lucky Orange JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of . Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange MK Manny K. CEO Computer Hardware Used the software for: 1-2 years ### "There are no Apples only ORANGES - Lucky Orange Outperforms " September 10, 2024 5.0 is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. Pros I’ve been using since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. Cons works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. Review Source Response from Lucky Orange September 17, 2024 We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange LCD Lutins Coquins D. Accountant Retail Used the software for: 1-2 years ### "Lucky orange best app" January 6, 2025 5.0 A+++++. The team is always helpful. Much appreciated Pros Great app for sellers se can see in real time buyers on shopify Cons Nothing everything is perfect, thank you Review Source Response from Lucky Orange January 9, 2025 Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.