# Page 3 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lucky Orange the right Web Analytics solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (262) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 51-75 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange. Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange MK Manny K. CEO Computer Hardware Used the software for: 1-2 years ### "There are no Apples only ORANGES - Lucky Orange Outperforms " September 10, 2024 5.0 Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. Pros I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. Cons Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. Review Source Response from Lucky Orange September 17, 2024 We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange GR Gianni R. IT Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great tool" October 16, 2024 5.0 It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources. Pros Simple and intuitive, delivers what is promised. Cons There are minor bugs in the sessions playback. Review Source Response from Lucky Orange October 23, 2024 We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors. Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review! Cheers - Justin from Lucky Orange MR Manny R. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Great Customer Service" October 15, 2024 5.0 I look forward to continued service and maximizing results with their help Pros Great customer service and prompt solution solving Cons Nothing as of now everything good so far Review Source Response from Lucky Orange October 23, 2024 Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking! Cheers - Justin from Lucky Orange EV Emilie V. Ecommerce Manager Food & Beverages Used the software for: 6-12 months ### "We love Lucky Orange! " August 14, 2024 5.0 We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise. Pros Intuitive user interface, SO many features, great support and easy to to onboard / get started Cons I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats! Review Source Response from Lucky Orange August 23, 2024 And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything! Cheers - Emilia from Lucky Orange TA Tiago A. CEO Internet Used the software for: 6-12 months ### "Great Job " August 4, 2024 5.0 Really good, I will recommend it to my friends Pros The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience Cons Sometimes is to slow and don’t work well on phone Review Source Response from Lucky Orange August 30, 2024 Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to support@luckyorange.com referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Emilia from Lucky Orange CT Christophe T. Founder Dairy Used the software for: Less than 6 months ### "Great product" September 26, 2024 4.0 Pros Great Support, competitive prices, useful Cons Some bugs;, not very easy to use and straigthforward Review Source Response from Lucky Orange October 4, 2024 We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange AA Asad A. Director Automotive Used the software for: 1-2 years ### "Brilliant!" August 28, 2024 5.0 Pros Excellent support from \[sensitive content hidden\]. I found him very knowledgeable and proactive in resolving the technical issue. Cons nothing Review Source Response from Lucky Orange September 4, 2024 Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange JH Jayson H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Lucky Orange Customer" August 14, 2024 5.0 Overall I really like Lucky Orange and have had a good experience using the product. Pros It is easy to use and I can quickly see how users are interacting with our pages. Cons I don't know that I have any cons at the moment. It does what I need it to do. Review Source Response from Lucky Orange August 23, 2024 These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange AL Adriana L. Director of Strategy Marketing and Advertising Used the software for: 2+ years ### "Love Lucky Orange and Hope It Continues To Grow" May 29, 2024 4.0 Pros Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations. Cons It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!! Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Microsoft Clarity was inaccurate. HotJar was reliable, but we were looking for a new tool that offered more. Review Source Response from Lucky Orange May 30, 2024 Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to support@luckyorange.com to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange SB Sarah B. Product Manager Marketing and Advertising Used the software for: 1-2 years ### "Straight forward onboarding and easy to learn" June 25, 2024 4.0 Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions. Pros I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events. Cons I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with \[sensitive content hidden\] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things. Review Source Response from Lucky Orange July 1, 2024 We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange eR eric R. EVP Revenue Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Its good but could be better" January 30, 2024 3.0 It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost. Pros I like the user interface and how data is displayed. Cons The pricing change made it less attractive for the value we received. Review Source Response from Lucky Orange February 6, 2024 We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange AA Angel A. Founder Retail Used the software for: Less than 6 months ### "Honest Review Of A Lucky Orange User" January 31, 2023 5.0 Lucky Orange is an awesome app. It was one of the first apps I installed in my site so that I can immediately improve my site based on user recorded feedback. Pros I love watching the recordings as my customers travel around my site. I love the chat feature as well. Cons I used the previous version of this app in a previous store. I prefer the look and feel of the previous version when it comes to the visitors page. I was able to easily see which recordings I already watched. With this version, there is no indication distinguishing between a watched and an not watched recording. Review Source Response from Lucky Orange February 1, 2023 Thank you for the five-star review! I'll pass your feedback along to the rest of the team. Thrilled to hear that you've optimized your site based on Lucky Orange data. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange AM Alexandra M. Digital Marketing Strategist Automotive Used the software for: I used a free trial ### "Complexities in Customization + Simplicity in Presentation = Perfection" August 16, 2022 5.0 You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask. Pros This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided! Cons The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it. Reason for choosing Lucky Orange VWO we liked because I was slightly familiar with it when I was with another company and it had very cool A/B Testing capabilities that I have not seen anywhere else. When we were looking to replace HotJar, we were looking to also find a platform that had A/B Testing available, until time got the best of us. VWO proved to be very complex and VERY expensive. Plus, with their overseas support, we could not get quick or clearly communicated responses from anyone when we had further quetions. SmartLook has similar features and pricing to Lucky Orange, but their dashboard and user interface was not very intuitive. Lots of information, but not organized in a way that seems very efficient. Once we also played with the Chat/Announcements/Surveys in Lucky Orange, which SmartLook does not have all of from what I saw, we were sold on Lucky Orange. It sparked many marketing ideas with my team which is awesome. Review Source Response from Lucky Orange August 17, 2022 Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange RC Ripon C. IT Executive Education Management Used the software for: Less than 6 months ### "It helps me to optimize our website smoothly. " May 19, 2023 5.0 Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) smooth visitor recordings facilities. Review Source Response from Lucky Orange June 2, 2023 Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange JR Jordan R. Head of IT Retail Used the software for: 6-12 months ### "Great product, but I wish there was more." January 30, 2024 4.0 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing Lucky Orange Integration into BigCommerce + Price for live chat Review Source Response from Lucky Orange February 7, 2024 Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange SO Stephen O. Owner Music Used the software for: 1-2 years ### "Lucky Orange is a Critical Tool at a Great Price" December 6, 2022 3.0 I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service. Pros What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things. Cons The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages. Reason for choosing Lucky Orange I found Lucky Orange as an app on my BigCommerce panel. I didn't look around at or try other products. Review Source Response from Lucky Orange December 12, 2022 Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange CC Cesar C. VP Digital Ops Entertainment Used the software for: 6-12 months ### "An Analytics tools that easier to use than GA." December 19, 2022 5.0 So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. Reason for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange BD Brett D. Director Consumer Goods Used the software for: I used a free trial ### "Phase3 - PEST STOP Lucky Orange review" November 1, 2022 5.0 Happy - will like to continue subscription going forward. Pros So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for. Cons The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see. Reason for choosing Lucky Orange Collaboration between myself and IX Designer decided that we liked Lucky Orange features and pricing best. Review Source Response from Lucky Orange November 29, 2022 We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange PG Peter G. President Education Management Used the software for: 6-12 months ### "An initial assessment of Lucky Orange" August 22, 2023 5.0 Pros In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress. Cons None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great. Reason for choosing Lucky Orange Intuitive understanding of its real time capabilities and excellent interaction with Support in getting me going. Review Source Response from Lucky Orange August 25, 2023 Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Lucky Orange is a "Must Have" reporting element of every website." June 28, 2023 5.0 Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page. Pros The critical features I use are the heat map, click map, and screen recording tools. Cons I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint. Review Source Response from Lucky Orange June 30, 2023 We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange Aqeel K. Marketing Manager Computer Software Used the software for: 2+ years ### "Best Web Analytics Tool" September 7, 2022 5.0 Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. Cons They recently launched a new version which I didn't like and I am still using the old one. Review Source Response from Lucky Orange September 20, 2022 Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Shayne H. Director of Sales Internet Used the software for: Less than 6 months ### "A range of useful optimization tools to help understand your customers better!" April 23, 2019 4.0 After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research. Pros 1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary. Cons 1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab. Review Source Michael S. Renaissance man Information Technology and Services Used the software for: 2+ years ### "Best Value - Lots of features" March 30, 2022 5.0 Pros The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action. Cons The new interface needs email reporting, no other complaints. Reason for choosing Lucky Orange Best for the money. Review Source Response from Lucky Orange April 1, 2022 It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange Raad K. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "BEST app to understand why your customers aren't converting" April 13, 2020 5.0 Pros I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :) Cons The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section. Review Source Response from Lucky Orange April 20, 2020 These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.