--- title: "Page 3 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Lucky Orange the right Product Analytics solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150695/Lucky-Orange/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Lucky Orange 4.7 (268) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 3 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 51-75 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EA Etem A. E-Commerce Consumer Services Used the software for: Less than 6 months ### "Amazing App" December 8, 2024 5.0 Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work Pros I never thought there would be a app Like this. This is absolutly Amazing! Cons There are no Cons i mean its a app to Live View your customers POV my conversion rate got from 2% to 6% Review Source Response from Lucky Orange December 12, 2024 Wow! These are words we love to hear! We’re thrilled that Lucky Orange has provided you with the visitor behavior insights needed to make such a huge impact on your conversion rate. Congratulations on raising your conversion rate from 2% to 6%! Visitor behavior really makes all the difference, as you’ve demonstrated. Instead of blindly trying to improve your website, you were able to isolate the issues and fix them. Thank you for leaving us a review, and don’t hesitate to reach out if we can help in any way. Happy tracking! Cheers - Jordan from Lucky Orange JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange. Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 1-2 years ### "The heatmapping and website analysis tool you need for your business" January 30, 2024 5.0 It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days... Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) The heatmapping tool wasn't working and we needed this information to make marketing decisions. Review Source Response from Lucky Orange February 2, 2024 Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange AL Adriana L. Director of Strategy Marketing and Advertising Used the software for: 2+ years ### "Love Lucky Orange and Hope It Continues To Grow" May 29, 2024 4.0 Pros Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations. Cons It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!! Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Microsoft Clarity was inaccurate. HotJar was reliable, but we were looking for a new tool that offered more. Review Source Response from Lucky Orange May 30, 2024 Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to support@luckyorange.com to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange AM Andrew M. Marketing Technologist Computer Software Used the software for: 2+ years ### "Awesome for heatmaps, scroll and click data" March 16, 2020 4.0 We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing. Pros The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product. Cons Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company. Switched from [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/) We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement. Review Source Response from Lucky Orange March 31, 2020 Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange JA Joshua A. Administrator, Web Technology / IT Support Automotive Used the software for: 1-2 years ### "Has helped us offer better support and better track down customer issues" December 21, 2022 5.0 Pros The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience. Cons The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results. Reason for choosing Lucky Orange The cost was lower than other similar products we looked at, and we like the ability to combine live chat with session recording so we can see what the customer is experiencing, not just rely on them trying to describe it to us. Review Source Response from Lucky Orange December 27, 2022 Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange RC Ripon C. IT Executive Education Management Used the software for: Less than 6 months ### "It helps me to optimize our website smoothly. " May 19, 2023 5.0 Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) smooth visitor recordings facilities. Review Source Response from Lucky Orange June 2, 2023 Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange WM Wayne M. President/CEO Retail Used the software for: 2+ years ### "Legacy Lucky Orange was so much better - Hate the new LO" June 26, 2023 2.0 For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat. Pros Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything. Cons When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website. Review Source Response from Lucky Orange June 27, 2023 Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange JR Jordan R. Head of IT Retail Used the software for: 6-12 months ### "Great product, but I wish there was more." January 30, 2024 4.0 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing Lucky Orange Integration into BigCommerce + Price for live chat Review Source Response from Lucky Orange February 7, 2024 Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange SO Stephen O. Owner Music Used the software for: 1-2 years ### "Lucky Orange is a Critical Tool at a Great Price" December 6, 2022 3.0 I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service. Pros What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things. Cons The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages. Reason for choosing Lucky Orange I found Lucky Orange as an app on my BigCommerce panel. I didn't look around at or try other products. Review Source Response from Lucky Orange December 12, 2022 Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange CC Cesar C. VP Digital Ops Entertainment Used the software for: 6-12 months ### "An Analytics tools that easier to use than GA." December 19, 2022 5.0 So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. Reason for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange AW Aaron W. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Effortless Setup and Valuable Features" January 24, 2024 4.0 My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with powerful features like screen recording and GA4 integration make it a valuable tool in my analytics arsenal. The occasional non-displaying screen recordings and the absence of bot identification are areas for improvement, but they don't overshadow the positive impact Lucky Orange has had on my ability to monitor and enhance user engagement on my website. Pros The setup process for Lucky Orange is remarkably straightforward, eliminating any technical hassle right from the start. Navigating through its features is intuitive, making it accessible even for those who are not as tech-savvy. The screen recording functionality stands out as a particularly useful feature, allowing for an in-depth understanding of user interactions, and I find myself utilizing it frequently. Integration with Google Analytics 4 is seamless, providing a robust way to feed detailed analytics directly for comprehensive data analysis. Cons A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user experience analysis. Additionally, the lack of a feature to identify and filter out bot traffic on the site is felt, as it would enhance the accuracy of the data collected. Review Source Response from Lucky Orange April 25, 2024 Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at support@luckyorange.com referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange PG Peter G. President Education Management Used the software for: 6-12 months ### "An initial assessment of Lucky Orange" August 22, 2023 5.0 Pros In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress. Cons None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great. Reason for choosing Lucky Orange Intuitive understanding of its real time capabilities and excellent interaction with Support in getting me going. Review Source Response from Lucky Orange August 25, 2023 Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Lucky Orange is a "Must Have" reporting element of every website." June 28, 2023 5.0 Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page. Pros The critical features I use are the heat map, click map, and screen recording tools. Cons I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint. Review Source Response from Lucky Orange June 30, 2023 We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange EV Emilie V. Ecommerce Manager Food & Beverages Used the software for: 6-12 months ### "We love Lucky Orange! " August 14, 2024 5.0 We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise. Pros Intuitive user interface, SO many features, great support and easy to to onboard / get started Cons I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats! Review Source Response from Lucky Orange August 23, 2024 And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything! Cheers - Emilia from Lucky Orange Aqeel K. Marketing Manager Computer Software Used the software for: 2+ years ### "Best Web Analytics Tool" September 7, 2022 5.0 Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. Cons They recently launched a new version which I didn't like and I am still using the old one. Review Source Response from Lucky Orange September 20, 2022 Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Shayne H. Director of Sales Internet Used the software for: Less than 6 months ### "A range of useful optimization tools to help understand your customers better!" April 23, 2019 4.0 After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research. Pros 1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary. Cons 1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab. Review Source KS Kevin S. Founder Consumer Goods Used the software for: I used a free trial ### "The best analytic app for beginners" October 16, 2024 5.0 It’s overall very good especially the free trial helps small businesses a lot who just started Pros Its easy to use and easy to set up on the shopify store Cons Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user Reason for choosing Lucky Orange The free trial, because i just started and it helps me a lot Review Source Response from Lucky Orange October 23, 2024 Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange AH Adam H. CEO Information Technology and Services Used the software for: 2+ years ### "Great website monitoring and UX analysis tool at a great price" April 21, 2022 5.0 Easy to deploy, loads of features, great price. Pros Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it. Cons In the recent update, there was some bugs/lag in screen loading but this is now largely resolved. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Better product, better price. Review Source Response from Lucky Orange April 28, 2022 There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange Raad K. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "BEST app to understand why your customers aren't converting" April 13, 2020 5.0 Pros I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :) Cons The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section. Review Source Response from Lucky Orange April 20, 2020 These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps. EB Elvan B. Manager Retail Used the software for: 6-12 months ### "If you're a shopify store owner, you NEED Lucky Orange PERIOD." September 23, 2024 5.0 Pros What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3 Cons Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine. Review Source Response from Lucky Orange October 4, 2024 Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything! Cheers - Jordan from Lucky Orange MK Manny K. CEO Computer Hardware Used the software for: 1-2 years ### "There are no Apples only ORANGES - Lucky Orange Outperforms " September 10, 2024 5.0 Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. Pros I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. Cons Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. Review Source Response from Lucky Orange September 17, 2024 We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange CW Carrie W. Owner Marketing and Advertising Used the software for: 6-12 months ### "An absolute must for web designers!" March 21, 2023 5.0 My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0 Pros Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too. Cons The amount of sites allowed with each plan. I’d like to see a few more. Review Source Response from Lucky Orange March 28, 2023 Thank you for the five-star review and feedback! It's great to hear that you're discovering valuable insights about your site and your client's sites. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "An easy tool to understand your website performance " April 9, 2024 5.0 Overall, this is a great tool that helps us a lot in measuring the performance of our website. Pros I like the simplicity of setting it up and the clear visualization of the data. Cons I didn't like the funnel-building experience, as it has been a bit too complicated for me. Reason for choosing Lucky Orange I got a recommendation from a fellow entrepreneur about this tool, so I gave it a try. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Because Google Analytics was too complicated and with too many options. We wanted something slim and clear. Review Source Response from Lucky Orange April 12, 2024 Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.