# Page 4 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 76-100 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Ripon C. IT Executive Education Management Used the software for: Less than 6 months ### "It helps me to optimize our website smoothly. " May 19, 2023 5.0 Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) smooth visitor recordings facilities. Review Source Response from Lucky Orange June 2, 2023 Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange WM Wayne M. President/CEO Retail Used the software for: 2+ years ### "Legacy Lucky Orange was so much better - Hate the new LO" June 26, 2023 2.0 For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat. Pros Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything. Cons When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website. Review Source Response from Lucky Orange June 27, 2023 Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange JR Jordan R. Head of IT Retail Used the software for: 6-12 months ### "Great product, but I wish there was more." January 30, 2024 4.0 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing Lucky Orange Integration into BigCommerce + Price for live chat Review Source Response from Lucky Orange February 7, 2024 Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange SO Stephen O. Owner Music Used the software for: 1-2 years ### "Lucky Orange is a Critical Tool at a Great Price" December 6, 2022 3.0 I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service. Pros What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things. Cons The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages. Reason for choosing Lucky Orange I found Lucky Orange as an app on my BigCommerce panel. I didn't look around at or try other products. Review Source Response from Lucky Orange December 12, 2022 Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange CC Cesar C. VP Digital Ops Entertainment Used the software for: 6-12 months ### "An Analytics tools that easier to use than GA." December 19, 2022 5.0 So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. Reason for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange BD Brett D. Director Consumer Goods Used the software for: I used a free trial ### "Phase3 - PEST STOP Lucky Orange review" November 1, 2022 5.0 Happy - will like to continue subscription going forward. Pros So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for. Cons The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see. Reason for choosing Lucky Orange Collaboration between myself and IX Designer decided that we liked Lucky Orange features and pricing best. Review Source Response from Lucky Orange November 29, 2022 We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange PG Peter G. President Education Management Used the software for: 6-12 months ### "An initial assessment of Lucky Orange" August 22, 2023 5.0 Pros In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress. Cons None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great. Reason for choosing Lucky Orange Intuitive understanding of its real time capabilities and excellent interaction with Support in getting me going. Review Source Response from Lucky Orange August 25, 2023 Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange VR Verified Reviewer Marketing Executive Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Good tool for lead attribution" December 20, 2022 5.0 I have had a good experience but I don't think I would do it again as the cost isn't justified by the amount of use and value we get out of it. I would say the tools are excellent, but if you don't have the resource to fully utilize it then it may not be worth it. Pros I like the visitor section as this helps us to understand where our website visitors go before converting and what channel they come from. Cons I would like options to have fewer features I think, as many of the features aren't used by us, so a modular subscription service would maybe attract more customers who don't want all the features. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for the review and feedback! It's great to hear that you use the Visitor's table to identify the source of where your visitors come from. Using Session recordings alongside our other tools like Surveys can help you uncover deeper insight into your visitors' behavior. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Lucky Orange is a "Must Have" reporting element of every website." June 28, 2023 5.0 Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page. Pros The critical features I use are the heat map, click map, and screen recording tools. Cons I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint. Review Source Response from Lucky Orange June 30, 2023 We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange Aqeel K. Marketing Manager Computer Software Used the software for: 2+ years ### "Best Web Analytics Tool" September 7, 2022 5.0 Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. Cons They recently launched a new version which I didn't like and I am still using the old one. Review Source Response from Lucky Orange September 20, 2022 Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Shayne H. Director of Sales Internet Used the software for: Less than 6 months ### "A range of useful optimization tools to help understand your customers better!" April 23, 2019 4.0 After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research. Pros 1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary. Cons 1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab. Review Source Michael S. Renaissance man Information Technology and Services Used the software for: 2+ years ### "Best Value - Lots of features" March 30, 2022 5.0 Pros The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action. Cons The new interface needs email reporting, no other complaints. Reason for choosing Lucky Orange Best for the money. Review Source Response from Lucky Orange April 1, 2022 It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange AH Adam H. CEO Information Technology and Services Used the software for: 2+ years ### "Great website monitoring and UX analysis tool at a great price" April 21, 2022 5.0 Easy to deploy, loads of features, great price. Pros Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it. Cons In the recent update, there was some bugs/lag in screen loading but this is now largely resolved. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Better product, better price. Review Source Response from Lucky Orange April 28, 2022 There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange Raad K. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "BEST app to understand why your customers aren't converting" April 13, 2020 5.0 Pros I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :) Cons The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section. Review Source Response from Lucky Orange April 20, 2020 These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps. VR Verified Reviewer Secretary Education Management Used the software for: 6-12 months ### "Lucky Orange " June 13, 2022 5.0 Lucky Orange is a simple and affordable software that can really assist you. Pros Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior. Cons I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now. Review Source Response from Lucky Orange June 17, 2022 Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Bradley from Lucky Orange CW Carrie W. Owner Marketing and Advertising Used the software for: 6-12 months ### "An absolute must for web designers!" March 21, 2023 5.0 My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0 Pros Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too. Cons The amount of sites allowed with each plan. I’d like to see a few more. Review Source Response from Lucky Orange March 28, 2023 Thank you for the five-star review and feedback! It's great to hear that you're discovering valuable insights about your site and your client's sites. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "An easy tool to understand your website performance " April 9, 2024 5.0 Overall, this is a great tool that helps us a lot in measuring the performance of our website. Pros I like the simplicity of setting it up and the clear visualization of the data. Cons I didn't like the funnel-building experience, as it has been a bit too complicated for me. Reason for choosing Lucky Orange I got a recommendation from a fellow entrepreneur about this tool, so I gave it a try. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Because Google Analytics was too complicated and with too many options. We wanted something slim and clear. Review Source Response from Lucky Orange April 12, 2024 Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange SK Sayam K. CMO Apparel & Fashion Used the software for: 6-12 months ### "Great value for marketeers with limited time and budget " April 15, 2020 5.0 I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money. Pros I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email. Cons It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it. Alternatives considered [VWO Insights](https://www.capterra.com/p/181518/VWO/) Review Source Response from Lucky Orange April 25, 2020 Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange ZL Zachary L. Director Wholesale Used the software for: 1-2 years ### "Great beginner visitor snapshots software" December 12, 2022 5.0 I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well. Pros It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with. Cons I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review Source Response from Lucky Orange December 13, 2022 Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange Craige H. Coach Management Consulting Used the software for: 1-2 years ### "Budget analytics" April 4, 2023 5.0 Really good decent ux and delivers on most key fetures Pros simple user interface an ability to finf vital data quickly, traffic sources Cons pricing is decent except when you want to add more sites, Can get expensive quick Reason for choosing Lucky Orange easier to use, better onboarding, useful articles Review Source Response from Lucky Orange April 18, 2023 Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange George V. founder Computer Software Used the software for: 6-12 months ### "Look no further" July 20, 2022 5.0 Overall the experience has been great Pros I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc. Cons For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review Source Response from Lucky Orange July 25, 2022 Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange LR Luke R. SEO Manager Marketing and Advertising Used the software for: 1-2 years ### "Valuable Asset for CRO" April 18, 2023 4.0 Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional. Pros Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work. Cons The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session. Review Source Response from Lucky Orange April 24, 2023 Thank you for your review of Lucky Orange, Luke! We're glad to hear that our tool has been valuable in informing your design and development work. It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for choosing Lucky Orange! We're here should you need any assistance. Cheers- Bradley with Lucky Orange FS Francois S. Head of Technology Writing and Editing Used the software for: 2+ years ### "It's a great product, would recommend for anyone with a customer centric website." June 20, 2023 5.0 It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types. Pros The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value. Cons The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange At the time it was because of price, but we stuck around because it's a good product. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Price Review Source Response from Lucky Orange June 21, 2023 Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings. Cheers, Bradley Brian W. Marketing Manager Retail Used the software for: Less than 6 months ### "Lucky Orange - what we didn't know we were missing" March 22, 2019 4.0 We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you Pros To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well. Cons I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us. Review Source GN Grant N. Merchandiser and Creative Automotive Used the software for: Less than 6 months ### "A Heatmap That Overdelivers in the Best of Ways" April 19, 2022 5.0 It's been great. We're so glad to be using Lucky Orange. We've learned a lot about what our traffic is really interested in. Pros It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool. Cons You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy. Reason for choosing Lucky Orange Just a feeling. The UX looked inviting. Review Source Response from Lucky Orange April 28, 2022 These are words we love to hear, Grant! "Easy" is something we pride ourselves on; as our founders have always said, you shouldn't need a PhD in Analytics or a huge budget to be able analyze your traffic and improve your website. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and don't hesitate to reach out should you need any assistance! Cheers - Bradley from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.