# Page 5 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 101-125 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Developer Apparel & Fashion Used the software for: Less than 6 months ### "This cool tool is always needed" May 13, 2022 5.0 Pros If your audience leaves without achieving the proposed objective, you definitely need Lucky Orange Cons It is expensive for companies that are starting Review Source Response from Lucky Orange May 17, 2022 Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We're glad to hear that you've been having such a great experience, and don't hesitate to reach out with any questions! We are glad to be a part of your website's journey and look forward to continuing to work with you. Happy tracking! Cheers - Bradley from Lucky Orange DK Daniel K. Insurance Broker Insurance Used the software for: Less than 6 months ### "Best value website monitoring service!" July 19, 2022 5.0 The portal is user-friendly and well-designed, and customer service is quick to respond! Pros I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why. Cons There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts. Reason for choosing Lucky Orange Price, features, functionality, customer service. Review Source Response from Lucky Orange July 25, 2022 Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange Jennifer H. Growth Marketing Medical Devices Used the software for: Less than 6 months ### "Love this software" May 7, 2022 5.0 It's always been easy and reliable, I haven't had any issues with it. It's been an important tool for me. Pros I've been using it for years in various roles I've had. I love how easy it is to see how visitors use our software. Cons There isn't anything I dislike about Lucky Orange. Reason for choosing Lucky Orange I used Lucky Orange years ago in a job, and since I discovered it I have used it with all clients and in al of my roles. I have never looked for an alternative because of the value I get from Lucky Orange. Review Source Response from Lucky Orange May 12, 2022 Thanks for the review, Jennifer! We've passed it along to our sales and development teams to share the love. Nothing feels better than finding ways that make your customer experience better than ever. Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Always here if you need anything from our team. Cheers - Bradley from Lucky Orange AA Amit A. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Amazing Product! Heat-mapping made easy : )" February 12, 2023 5.0 The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily. Pros In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities! Cons Back-tracking of data for heat mapping is only possible for 60 days! Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[LogRocket](https://www.capterra.com/p/187552/LogRocket/) Reason for choosing Lucky Orange Pricing majorly & associated capabilities. Review Source Response from Lucky Orange May 1, 2023 Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help! Cheers - Bradley from Lucky Orange NK Natalie K. Director Consumer Goods Used the software for: 1-2 years ### "Love it!" June 26, 2023 5.0 It's great, I would recommend to anyone who needs a heatmapping tool! Pros I enjoy watching the heatmaps and all the analytics. Cons Still a new product so some occasional glitches. Review Source Response from Lucky Orange June 30, 2023 Thank you for your positive feedback! We're glad you're enjoying our heatmapping tool and finding value in watching the heatmaps and analytics. We appreciate your recommendation, and we're here should you need anything. Cheers - Bradley from Lucky Orange RC Raffaele C. Director Apparel & Fashion Used the software for: 1-2 years ### "Great App" November 17, 2023 5.0 Pros I love being able to see recording in real time. It really help businesses focusing on understanding customer journey and view an issue that need attention. I strongly suggest any e-com business to use this app! Cons So far no negative comes. I still want to take advantage of the segmenting features but I need to scale my business first. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) I found this app easier to use and cheaper. Review Source Response from Lucky Orange November 20, 2023 We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking! Cheers - Bradley from Lucky Orange VR Verified Reviewer Founder Design Used the software for: 2+ years ### "Simple Analytics" April 18, 2023 5.0 Overall, I've had a good experience with Lucky Orange. Pros I like the user interface of the software. It's easy to navigate and has options to customize what you are viewing. Cons Sometimes views aren't captured if the visitor clicks around your site too quickly. There is also a delay at times when watching views from visitors in live mode. Review Source Response from Lucky Orange April 24, 2023 Thank you for your positive review of Lucky Orange! Love to hear that you've had a good experience with Lucky Orange and that you find our user interface easy to navigate. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Don't hesitate to reach out should we be able to offer any assistance. Cheers - Bradley from Lucky Orange VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great tool" June 27, 2023 5.0 Pros I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking. Cons I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Reason for choosing Lucky Orange I was recommended Lucky Orange by an E-commerce specifalist Review Source Response from Lucky Orange June 30, 2023 Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange CAV Carol Ann V. Owner Arts and Crafts Used the software for: 6-12 months ### "Lucky Orange is an important tool in my tool kit" June 11, 2022 5.0 My overall experience with Lucky Orange has been nothing but good and I highy recommend it. Pros I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price Cons There is nothing I dislike about Lucky Orange. Review Source Response from Lucky Orange June 17, 2022 We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange DP Donna P. Owner Retail Used the software for: 2+ years ### "Sometimes old is better" December 1, 2023 4.0 Used to love it. People don’t seem to chat as much with the new lucky orange as the old one. Pros I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts Cons The new lucky orange is not as good as the old one. Review Source Response from Lucky Orange December 4, 2023 Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to support@luckyorange.com and we’ll get that set up for you. I look forward to hearing from you soon. Bradley from Lucky Orange MF Martin F. CEO Furniture Used the software for: 1-2 years ### "Satisfied with the app" May 1, 2023 5.0 Pros I like the fact that you can view live visitors, view they're live shopping carts ect. Cons Sometimes it does not give a picture of the recording and seems like it misses some of the recording Review Source Response from Lucky Orange May 11, 2023 Thank you so much for your review! Love to hear that we can wow you with our technology, especially with our Live View and Session Recordings. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your feedback on your experience, and we've shared it with our team to resolve those issues. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange JO Josh O. Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Does the job" April 18, 2023 4.0 It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in. Pros My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts. Cons The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless. Review Source Response from Lucky Orange April 24, 2023 We appreciate your review, Josh! Surveys are such an incredible asset to a website, and we are thrilled to hear that you've been enjoying them! Have you had a chance to try our new multiple question surveys? We also offer personalized 15-minute introduction calls to help our users get more from their Lucky Orange, and we would highly recommend it. You can sign up for it here: https://calendly.com/lucky\_orange\_onboarding/15-minutes-new. We look forward to hearing from you soon, and thank you again for your review! Cheers - Bradley from Lucky Orange KS Kathy S. Owner Retail Used the software for: 1-2 years ### "Great software for analyzing traffic" July 28, 2022 5.0 Pros This software has been a godsend when the need for troubleshooting reared its ugly head. We've used this on multiple occasions to identify or eliminate problems that were impacting sales. We had this "turned on" even when we weren't actively using it, and the info we are able to glean from the heat maps show us how to reformat our homepage for best customer experience. Also we use it to identify different shopping tendencies. Highly recommend Lucky Orange to anyone who has an eCommerce business that truly wants to be able to dig deeper in data in order to grow. Cons I had a difficult time disconnecting an old account for Lucky Orange, so between the 2 different versions it was tricky getting set up correctly. Unfortunately I waited until I was in the middle of troubleshooting after reinstalling (that was on me) so I wasn't able to tell if it was LO not working properly or my website. But customer service has always been EXCELLENT. This really isn't a complaint just don't do what I did and wait until you need it to have it live on your store. Review Source Response from Lucky Orange July 29, 2022 Wow! Love that Lucky Orange plays a role in the growth of your website! Understanding visitor behavior really makes all the difference. Thank you for this glowing review and recommendation. Our team is here should you need anything else! Cheers - Bradley from Lucky Orange JL Jill L. Marketing Operations Specialist Packaging and Containers Used the software for: 2+ years ### "Works as it's meant to" June 24, 2022 3.0 The software itself works well, but the integration is not user-friendly. Pros I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting. Cons We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought. Review Source Response from Lucky Orange June 27, 2022 Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to support@luckyorange.com to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange VR Verified Reviewer Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Best heat mapping for the money" September 19, 2020 5.0 Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages. Pros The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately. Cons The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper and better. Switched from [VWO Testing](https://www.capterra.com/p/147639/Visual-Website-Optimizer/) Much cheaper and better heat mapping. Review Source Response from Lucky Orange September 24, 2020 We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange AG Alan G. Founder and CEO Marketing and Advertising Used the software for: 6-12 months ### "DemandRevenue.com review of Lucky Orange" September 12, 2023 5.0 Excellent, really love the capabilities and I know more I could be doing! Pros The ability to monitor user movement through my website Cons I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites. Review Source Response from Lucky Orange September 28, 2023 We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions! Cheers - Bradley from Lucky Orange MB Matt B. Owner Education Management Used the software for: 2+ years ### "Great Value" July 19, 2022 4.0 It has been an affordable solution for our small business. Pros I love being able to chat with site visitors, answer their questions and suggest resources for them. Cons It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all. Review Source Response from Lucky Orange July 25, 2022 Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with! Cheers - Bradley with Lucky Orange CV Curran V. Founder Telecommunications Used the software for: 1-2 years ### "I love Lucky Orange!" May 4, 2022 5.0 Love it! Pros I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate. Cons I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited. Review Source Response from Lucky Orange May 12, 2022 And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange CM Chris M. Agency Owner Marketing and Advertising Used the software for: Less than 6 months ### "Lucky Orange Software Review" July 18, 2022 4.0 Real-time monitoring, live chat and heatmap. Pros Real-time monitoring, live chat and heatmap. Cons Could be more robust, more recorded videos of good quality. I install lucky orange on a client website, they aren't going to go monitor anything. I share recordings with them and they love it. Review Source Response from Lucky Orange July 19, 2022 Thank you so much for your review! Using sessions to understand visitor behavior is a great way to identify pain points and improve customer's experience on your client's site. We appreciate your feedback and will pass it along to our team. Please don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange CW Collin W. Team Member Construction Used the software for: 1-2 years ### "Great product with great customer platform" April 15, 2020 5.0 These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them. Pros Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out. Cons It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice. Review Source Response from Lucky Orange April 25, 2020 Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it! Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email support@luckyorange.com, we can also take you through the steps. CT Cristina T. Coach e Formadora E-Learning Used the software for: 2+ years ### "Muito grata à equipe Lucky Orange" September 21, 2022 5.0 É muito boa. Gratidão ao \[CONTEÚDO SENSÍVEL\] pelo apoioe. toda equipe. Pros Desde alguns anos que utilizo e são sempre atenciosos fazendo o seu melhor.Muito útil para quem tem blog ou site online profissional. Recomendo. Cons Nada a relatar de contra. Porém gostava mais da versão antiga. Era mais fácil de visualizar e fazer tudo o que é preciso. Review Source Response from Lucky Orange September 26, 2022 Thank you for the review and recommendation! Getting a front seat to your customers' online interactions can play a crucial role in the growth of your business. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Lucky Orange Is A Solid Choice" January 25, 2024 4.0 Pros Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice. Cons It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality. Alternatives considered [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Review Source Response from Lucky Orange January 29, 2024 Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to support@luckyorange.com at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at support@luckyorange.com mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange MD Martina D. Owner Arts and Crafts Used the software for: Less than 6 months ### "A great software to analyse your website" November 18, 2022 5.0 I think it is great, I try to see a lot every day, I need to learn some more things to make better usage of it. Pros I love that I can see how people interact from my website, when people come back ,if there is any problem with the flow of the website. Cons The heatmaps do not work well with Firefox but they work with Chrome ok. The rest is great, maybe I would add when I am seeing the visitors videos where they are coming from on the side panel. Review Source Response from Lucky Orange November 29, 2022 Thank you for leaving us a review! We're thrilled you have used our tools to understand how your visitors navigate your website. Please don't hesitate to reach out if there's anything we can help you with! Check out our blog or youtube channel for tips on getting the most out of Lucky Orange. Cheers - Bradley from Lucky Orange AJ Alex J. Head of Market & UX research Financial Services Used the software for: 2+ years ### "Very good value and relatively easy for a novice to use" June 7, 2022 5.0 Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use. Pros The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing. Cons Some of the features require technical knowledge that requires a bit of time to learn. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange We trialled Hotjar but Lucky Orange provided better value. Review Source Response from Lucky Orange June 17, 2022 Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky\_orange\_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange JB Julie B. Owner Retail Used the software for: 1-2 years ### "Useful Tool" March 18, 2024 4.0 A worthwhile tool that can help, but the cost has risen sharply enough to think about surviving without it in the future. Pros Ability to see when customers are having trouble. Cons The large increase in fees recently. Not all visitor traffic is showing for one of my websites. Review Source Response from Lucky Orange March 20, 2024 Thanks for your feedback, Julie. Love that you’re able to use Lucky Orange to see when and where your customers experience issues. Regarding your tracking discrepancies, there are many reasons this could be happening: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Regarding your pricing feedback, Lucky Orange continues to evolve to bring you more features and scale with you as your business grows. Over the last year we’ve launched multiple question surveys, optimizable segments and a new Optimizely integration among other features. This is in addition to the 20+ features that are included with every Lucky Orange plan. I would be happy to give you a personal tour of our newest features, address your tracking discrepancies and collect your pricing feedback. Use this link to find the best time in your schedule for this tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon. Best Regards - Emilia from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.