# Page 6 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 126-150 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sarah B. Owner Retail Used the software for: 6-12 months ### "Good for an overview of customer interactions of your website" June 2, 2022 4.0 While my knowledge is basic for this software, I do find it helpful overall. I wish LuckyOrange offered more in-depth tutorials. I think would really help retain more customers instead of getting frustrated. Pros I like the easy of use when looking at landing pages, heat maps and the chat box. Cons I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product. Review Source Response from Lucky Orange June 8, 2022 Thank you for taking the time to leave us a review, Sarah! We're happy to hear that Lucky Orange has been able to let you optimize your landing pages and connect with your visitors. Per your feedback about tutorials, have you been able to schedule a personal onboarding call? This is a 100% free service we offer all visitors to better understand Lucky Orange and to answer your questions. You can set it up here: https://calendly.com/lucky\_orange\_onboarding/15-minutes-new. We also have a Help Center with a lot of tutorials and guides on all aspects of Lucky Orange from setup to privacy to features. Check it out at https://help-preview.luckyorange.com/. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange FL Fran L. CTO Information Technology and Services Used the software for: 1-2 years ### "The best tool to understand your users" June 20, 2022 5.0 Pros The possibility to view in real time what the users are visiting Cons Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual. Review Source Response from Lucky Orange June 27, 2022 It makes our day when our users describe Lucky Orange as "the best tool to understand our users!" Being able to understand your visitors is invaluable, and we too love to watch visitors in real time. Regarding your browser compatibility feedback, could you please send an email to support@luckyorange.com describing your issue? I want to ensure our team can investigate it further. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Bradley from Lucky Orange KS Kari S. Digital Marketing Manager Retail Used the software for: Less than 6 months ### "Useful and Helpful" November 28, 2023 4.0 Pros Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely. Cons Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured. Alternatives considered [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Review Source Response from Lucky Orange November 29, 2023 Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to support@luckyorange.com referencing this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange Kevin S. O. Digital Marketing Manager Furniture Used the software for: 6-12 months ### "User friendly heatmap application" January 9, 2019 5.0 I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content. Pros I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon. Cons The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go. Review Source VG Veronica G. Marketing Manager Hospital & Health Care Used the software for: I used a free trial ### "User Friendly and a Helpful Perspective " December 12, 2023 5.0 Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on the most, what pages they go to, and how long they spend on our site. Pros Being able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown. Cons Overall we have been satisfied with Lucky Orange and have no complaints at this time. Review Source Response from Lucky Orange December 20, 2023 Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange JD James D. Founder/Owner Retail Used the software for: 6-12 months ### "Good overall view of activity" November 1, 2023 5.0 Good Pros This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful. Cons I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for. Review Source Response from Lucky Orange November 9, 2023 Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team (support@luckyorange.com)? We would be more than happy to take a look and investigate potential issues further. Cheers - Bradley from Lucky Orange VR Verified Reviewer Marketing Director Professional Training & Coaching Used the software for: 6-12 months ### "Great Product for understanding user behavior" July 14, 2022 5.0 Great. Pros Being able to watch in real-time as well as review all clients that come to our website to understand the content they are reading and how they navigate the website. Cons It is a little light on features but we don't need anything too crazy. Review Source Response from Lucky Orange July 18, 2022 Thank you for your five-star review! Understanding visitor behavior can make all the difference in improving sales. We're always here if you need anything from our team. Happy tracking! Cheers - Bradley from Lucky Orange DC Danny C. CEO Online Media Used the software for: I used a free trial ### "I like to hear the bell sound when new user visiting my website" June 24, 2020 5.0 Pros yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks Cons The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Lucky Orange comes with new visitor notification and live screen recording Review Source Response from Lucky Orange July 15, 2020 These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions. Cheers - Justin from Lucky Orange AT Aleks T. CRO Team Lead Computer Software Used the software for: I used a free trial ### "The tool is comparatively cheap and has a great functionality" August 1, 2022 4.0 Pros I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck. Cons Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it. Alternatives considered [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Reason for choosing Lucky Orange I am still in the consideration stage. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now. Review Source Response from Lucky Orange August 9, 2022 Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking! Cheers - Bradley from Lucky Orange VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "User usage recordings are the best" November 16, 2019 4.0 Pros You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it. Cons The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups) Reason for choosing Lucky Orange Because of the recording feature, I needed to learn more about my customer behavior. Review Source LG LeeAnn G. Owner Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Customer Review" February 21, 2024 4.0 Good - you've been helpful when I've reached out - I just end up having very little time to analyze the data you're collecting. Pros The heatmaps if only I would use them more. Cons I honestly have trouble trying to figure out how to get more info. besides the heat maps. Review Source Response from Lucky Orange February 23, 2024 We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange. We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels and more. For instance, instead of spending hours sifting through recordings, we’ll show you how to use optimizable segments to quickly find the recordings of people who are frustrated or confused. We’d love to schedule your walkthrough, so please use this link to find a time that works best for you: https://calendly.com/lucky\_orange\_onboarding/15-minutes-new. If you have any questions or need to find another time slot for the walkthrough, feel free to contact us at support@luckyorange.com. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange SP Shaun P. Operations Coordinator Consumer Goods Used the software for: 6-12 months ### "Haven't seen an orange orange visitor yet :-)" December 7, 2022 5.0 Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange Pros Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for Cons Live chat feature doesn't always show on website Review Source Response from Lucky Orange December 13, 2022 Thank you for leaving us a five-star review! Great to hear that you've been making business decisions based on the insights you've gathered from Lucky Orange. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange SA Sotiris A. web design Apparel & Fashion Used the software for: 1-2 years ### "Lucky Orange " July 3, 2023 5.0 Pros The best app out there and the most cheap to start over. Cons No nothing.I dont have anything to say that i dont like in lucky orange . Review Source Response from Lucky Orange July 6, 2023 We're delighted to hear that you find Lucky Orange to be the best app out there and affordable to start with! We're glad there's nothing you don't like about our tool. Thank you for your positive review and for choosing Lucky Orange! We're here should you need anything! Cheers - Bradley from Lucky Orange MN Matteo N. Founder Medical Devices Used the software for: Less than 6 months ### "Useful tool" April 2, 2024 4.0 Pros The possibility to view the costumer journey Cons Maybe some lag in the live view; and the possibility to not see the check-out experience Review Source Response from Lucky Orange April 10, 2024 We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However, we can track Events that let you continue to follow the customer through the checkout flow. I would be happy to walk you through our Shopify checkout Events and address your concerns about a lag in live view. Use this link to find the best time in your schedule to connect over Zoom: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange Lee B. Author Used the software for: 6-12 months ### "Lucky Orange has transformed our business! Great product - Great customer service!" July 27, 2018 5.0 Pros We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless Cons I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition. Review Source VR Verified Reviewer Developer Information Technology and Services Used the software for: Less than 6 months ### "Watching user's behavior is awesome! Amazing Tools & Easy to Setup" June 17, 2022 5.0 Pros It's so impressive to be able to watch what the customers are looking in the page, what they're clicking, their interest., etc., highly recommended! Cons Didn't find the trigger to start a message when customer seems to close the tab.... Review Source Response from Lucky Orange June 27, 2022 We love when our users walk away saying things like, "watching user's behavior is awesome!" Thrilled that we've been able to impress you with Lucky Orange's visitor behavior - it really can make all the difference. Also, thank you for your feedback on the exit intent survey trigger - we've passed it along to our development team. Thank you for your review, and we're here should you need anything! Cheers - Bradley from Lucky Orange AC Alexander C. Business Development Analyst Financial Services Used the software for: Less than 6 months ### "Strong Product, Stronger Support" November 17, 2023 4.0 Pros Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page. Cons Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...) Reason for choosing Lucky Orange Recommendations and strong presentation during initial interview. Review Source Response from Lucky Orange November 20, 2023 Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else. Cheers - Bradley from Lucky Orange JG Jamahl G. Creative Director Retail Used the software for: 1-2 years ### "A great secret weapon to have" December 20, 2022 5.0 Pros I like how I am alerted when someone visits my website including their location and how I can chat with them real time. Cons Currently I have nothing that I do not like. Review Source Response from Lucky Orange December 22, 2022 Thank you for the five-star review! Thrilled to hear that Lucky Orange has become a "secret weapon" for your online business. Please don't hesitate to reach out if there's anything else we can help you with! Happy tracking! Cheers - Bradley from Lucky Orange James F. Web Developer Aviation & Aerospace Used the software for: 2+ years ### "On of the best softwares for website improvement" July 14, 2018 5.0 Pros It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design. In order tosee your sinkholes where your customers alrea leaving your checkout process. Cons The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always. Review Source Michael L. CEO Internet Used the software for: 2+ years ### "Lucky Orange - Use with Care" December 4, 2018 3.0 Pros The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin. Cons Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done. Review Source CA Cveto A. Marketing Computer Networking Used the software for: 6-12 months ### "Very good Lucky Orange" June 13, 2022 5.0 Lucky Orange is very useful and easy to work with. With some speed improvements it will be a great tool for every company. Pros This software combines many useful tools to boost sales and marketing activities. Cons Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe. Reason for choosing Lucky Orange Recommended from a partner. Review Source Response from Lucky Orange June 27, 2022 We're glad you've been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see Lucky Orange helped you grow your business. We've also passed your feedback to our support team. Thanks for your review and happy tracking! Cheers - Bradley from Lucky Orange PB Pelle B. Growth Manager Consumer Goods Used the software for: 1-2 years ### "Very good analytics tool" November 22, 2023 5.0 Pros Easy to use, good analytics tool, gives me insights. Cons Slow down website but that isnt really an issue anymore Review Source Response from Lucky Orange November 29, 2023 Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Bradley from Lucky Orange JK Jutta K. Designer Design Used the software for: 6-12 months ### "Great software" August 3, 2022 5.0 This software is certainly helping me fixing my online store and making it better from day to day! Pros This software helps me spot the possible mistakes or malfunctions in our online store. I have changed numerous things on the store because of noticing them on Lucky Orange. Cons I don't have enough time to watch it all :-D Review Source Response from Lucky Orange August 4, 2022 Thank you for the five-star review and recommendation! So glad you've been able to discover key insights about your visitor's behavior and make meaningful changes. As you continue to dive deeper into optimizing your website, please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange VR Verified Reviewer Growth Marketing Manager Computer Software Used the software for: I used a free trial ### "Best tool for data analytics " June 28, 2022 5.0 Pros I've personally used this with ecommerce websites and now I'm back for more because of its ease of use and all the amazing features Cons recording limitations were kind of a bummer Review Source Response from Lucky Orange July 1, 2022 Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and sharing the Lucky Orange love. We're here if you need anything else. Cheers - Bradley from Lucky Orange Patrick M. Director, Marketing Technology Marketing and Advertising Used the software for: 1-2 years ### "Solid heat-mapping and analytics tool" May 20, 2019 5.0 We have used the heat maps and recordings to redesign and prove out numerous page and entire website redesigns. Lucky Orange provides the factual backing to make decisions about user experience, and to verify that positive change has resulted. Pros Hands down, the heat-mapping and recordings. They are integral parts of our user experience efforts to see how users are interacting with various pages on our websites and other digital tools. The heat maps are great for a high level glance, and the recordings let you literally watch what specific users were doing. Cons The analytics are basically the same as what you will see on Google Analytics. There's just not much added value to sway you away from using Google's reporting, but there still a good bit here to keep you from absolutely having to login to both tools in many cases. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.