# Page 7 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 151-175 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Amy D. Director of Marketing Banking Used the software for: 6-12 months ### "Relevant data is easy to find " December 15, 2022 5.0 This tool is very helpful for a banking institution. Most users come to log into online banking, but with Lucky Orange, I can see what else piques their interest. Pros I love being able to see where users are clicking and where they may be getting a little lost. This is a great tool for UX and analytics. Cons I would love to be able to download the data in an easy way to present it to the board of directors. Reason for choosing Lucky Orange I had used Lucky Orange before and found it to be very useful Review Source Response from Lucky Orange December 20, 2022 Thank you for leaving us a five-star review! Using CRO tools to discover pain points in the customer journey on your site can make a huge difference in your website optimization efforts. Good news, recently, we launched the ability to download lucky orange data directly from the app to your computer. Here is a link to learn more: https://help-preview.luckyorange.com/article/441-export-lucky-orange-data . Happy tracking! Cheers - Bradley from Lucky Orange RC Rosemary C. Director Retail Used the software for: 1-2 years ### "Easy to use, real time analytics" December 6, 2022 5.0 Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout. Pros The real time analysis and also the ability to track back into online user history and direct paths is really fantastic. Cons There could be some prompts to easily get into certain milestones as opposed to having to navigate Review Source Response from Lucky Orange December 13, 2022 Thank you for the five-star review and feedback! We agree, there is nothing quite like watching a visitor convert on your site. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange Jacob D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Realtime Data for eCom Stores" November 22, 2023 5.0 Pros My client and I really enjoy the emailed reports to keep track of how customers are using our website on a weekly basis. Cons Would enjoy more suggestions based on the data. Review Source Response from Lucky Orange November 29, 2023 Nothing feels better than finding ways that make your customer experience better than ever. Our email reports are definitely a favorite of ours too! We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and feedback, and happy tracking! Cheers - Bradley from Lucky Orange KL Kevin L. Marketing Manager Wholesale Used the software for: 1-2 years ### "review from kevin@joyeyou.com" June 10, 2022 5.0 optimize my website find valued visitor Pros His website monitoring was the reason I used this software in the first place, so that I could optimize my website in a more targeted way. After using it, I found that his page dwell time feature is very good and allows me to find valuable visitors. But for some reason, the new version doesn't have this feature. Cons Add the "time on page" feature in the new version Review Source Response from Lucky Orange June 17, 2022 These are words that we love to hear, Kevin! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Bradley from Lucky Orange SG Sibella G. HEAD OF MARKETING Publishing Used the software for: Less than 6 months ### "Wish I understood it better..." August 10, 2023 4.0 Frustrating. Pros This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences. Cons See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint. Review Source Response from Lucky Orange August 11, 2023 Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky\_orange\_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video - Bradley with Lucky Orange AF Abdelaziz F. CEO Computer Hardware Used the software for: 6-12 months ### "best Expérience " March 20, 2023 5.0 Pros The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business Cons the implementation the first time you had to ask for help, and just after everything is intuitive Review Source Response from Lucky Orange March 22, 2023 Thank you for leaving us a review! Great to hear that you're using our tools to help grow your online business. We're here if you need anything! Cheers - Bradley from Lucky Orange FL Fabian L. Ecommerce manager Building Materials Used the software for: 6-12 months ### "Stenbolaget x Lucky orange" November 22, 2023 5.0 Pros I like the heatmaps and element click options, see how people interact on the site Cons Some functionalites, such as javascript elements and in our cases collections dont work Review Source Response from Lucky Orange November 29, 2023 We appreciate your review, Fabian. Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Regarding your functionality issues, could you contact our team at support@luckyorange.com? This will allow us to begin exploring why these functionalities aren’t working. I look forward to hearing from you soon! Best Regards - Bradley from Lucky Orange Akshay A. Social Media Manager Internet Used the software for: Less than 6 months ### "Track Visitors to Site with Accuracy" September 13, 2018 5.0 I had to test a lot of softwares before I finally landed upon Lucky Orange, and it delivered everything I asked for. Using the real time statistics, I was able to revise the landing page and generate more leads( an increase of 45%). Pros 1\. Lets you track website visitors as per the region/device etc 2. The best feature of the Lucky Orange is that it records user sessions to help the marketing team understand what feature etc needs to be present where. 3. Similar to the second point, dynamic heatmaps provide data on the user movement on the screen(lets you design the webpage accordingly, A/B test CTA buttons) and so on 4. Keep tracks of conversion funnel and other metrics in real time Cons 1\. Because I had read up on the product long back and knew what I was looking for, it wasn't complicated for me. However, the website could use a bit of redesign to give it a more relaxed appeal. 2. Dashboard needs a little tweaking from UI/UX perspective Review Source SS Susan S. Director of Web Development and Digital Strategy Education Management Used the software for: I used a free trial ### "Lucky Orange is a Viable Option" November 18, 2022 5.0 Excellent! Pros The recordings, heat map, user experience. Cons The cost is priced out of our budget as a public university. Review Source Response from Lucky Orange November 29, 2022 Thank you so much for the five-star review! We offer a discount for non-profit organizations, so your university might be eligible. To inquire about pricing, please send us an email at Support@Luckyorange.com. Happy tracking! Cheers - Bradley from Lucky Orange MI Miguel I. Owner Retail Used the software for: I used a free trial ### "Great to see heatmaps, analytics and identify areas of improvement" October 30, 2023 5.0 \[sensitive content hidden\] was great! Very happy with the onboarding meeting I had with him, he was excellent! Pros Heatmaps and live visitor tracking are great Cons Pricing is a little high for a small business Review Source Response from Lucky Orange November 1, 2023 I love talking with our customers about how to best leverage Lucky Orange, and I'm so glad you found the call beneficial! We're always here to support our customer's success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don't hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange KK Kosara K. "Easy to use app" Design Used the software for: 2+ years ### ""Easy to use app"" May 5, 2021 4.0 Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress. Pros Seeing what the client is reffering to and having the option to help them in that particular time. Cons They have a few different highlights that are not satisfactory of how they incorporate with different stages. Review Source Response from Lucky Orange May 12, 2021 Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange Tapesh B. Alphonic Network Solutions Information Technology and Services Used the software for: 2+ years ### "Website Recording and Analyse user behaviour" June 1, 2019 5.0 Pros Their video recording tool is the best one as we can easily analyse user behaviour Cons Some of the recording this tool not able to record , don't know but if 100 users will come to my website then it shows only 87 recordings Review Source LJ Lenka J. owner Food & Beverages Used the software for: Less than 6 months ### "Very good App" June 6, 2022 5.0 Pros I can watch behaving of the customers which is very helpful for me and enable me to do improvements of my online store. Cons Very happy with everything so far. Only set up some things as Funnels is little bit hard for me as I am doing everything by my self and don't have much experience with this. Review Source Response from Lucky Orange June 8, 2022 These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. If you need any help with funnels, send an email over to support@luckyorange.com or schedule a personal onboarding call at https://calendly.com/lucky\_orange\_onboarding/15-minutes-new to connect with our team. This call is a free service we provide to all our users to help them get more from their Lucky Orange and get questions like your funnel questions answered. Thank you for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Bradley from Lucky Orange JB Joe B. Ecommerce Director Apparel & Fashion Used the software for: Less than 6 months ### "Great product, great support" December 20, 2023 5.0 Great. Great team and great support. Helped us get set up and quick to respond to questions. Pros a very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to. Cons Again, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good. Reason for choosing Lucky Orange Initially cost + simplicity. Didn't need something as "robust" as hotjar. But quickly realized that that was just a perception I had based on the marketing and pricing of the two products, and LO seems to have hotjar beat across the board with a narrower focus. Which is great. Review Source Response from Lucky Orange December 21, 2023 Thank you so much for your review, Joe! This is music to our ears. We love to see how Lucky Orange has been able to surpass your expectations in so many ways. We take pride in providing the best onboarding, technology and support for all of our users. Thank you again for your sharing the Lucky Orange love, and we're here should you need anything! Cheers - Bradley from Lucky Orange VR Verified Reviewer Marketing Manager Executive Office Used the software for: Less than 6 months ### "Orange you glad you use heatmaps (and more)" December 10, 2019 5.0 I have loved this software and am considering adding it to all of our organization's websites for the upcoming year. It is reasonably priced and you get so much out of it for both web and marketing strategies. It had helped build a much richer story beyond our Google Analytics dashboards! Pros I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration. We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great. We are considering how this can help us reach and connect with our visitors. Cons It feels invasive (on behalf of the visitor) at first. There's a lot revealed in watching users in real-time. The information we've learned has been crucial to fixing our website though. A strong and transparent privacy policy is a must with this product. Review Source BR Brooke R. Marketing & Communications Specialist Mental Health Care Used the software for: 6-12 months ### "Essential to optimizing access to our programming." June 2, 2022 5.0 Insight into where the leak was in our conversion funnel. Pros Heat mapping has been essential to understanding how to improve our CTAs Cons Would love more information about users. Review Source Response from Lucky Orange June 6, 2022 Thank you for your review, Brooke! These are words we love to hear. We're thrilled that Lucky Orange, especially our heatmaps, have been able to play such an integral part of your conversion strategy. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success for your CTAs, conversion funnels and more. Thanks again for your review, and we're here should you need anything else! Cheers - Bradley from Lucky Orange MF Mark F. Web Developer/Marketer Marketing and Advertising Used the software for: 2+ years ### "A must have application for business development" June 9, 2022 5.0 Pros Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience. Cons From our experience, everything was very easy to setup and use. Review Source Response from Lucky Orange June 10, 2022 Thank you for your review, Mark! We love helping our customers get access to that visitor experience to grow your website and business. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange AG Alexandra G. Manager Chemicals Used the software for: 6-12 months ### "More Features than I can wrap my head around-in a great way!" December 19, 2022 5.0 I have dabbled in lucky orange from time to time and always impressed with it. There is still so much to learn, but it is great! Pros I really appreciate the ease of use for someone like myself without a marketing background. My small family business has learned a lot about our website just by wandering around lucky orange Cons I really wish that the chat feature had a mobile option so we could chat with customers via an app on our phones. we would use the feature if it did. We can't afford to have someone at a desktop all the time. Review Source Response from Lucky Orange December 20, 2022 Wow, thank you for all the kind words! It's great to hear that you have discovered insights about your customers' behavior from exploring our app. Please don't hesitate to reach out if you have any questions or if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange GM Greg M. Emarketing Manager Consumer Services Used the software for: 2+ years ### "Easy to use, great information" April 28, 2020 5.0 Easily worth the money to learn who is visiting and how customers perceive your website. Pros Visit recordings. Provided valuable information on how customers interact with the website's content. Cons Chat feature could use some more customization options / features. Review Source Response from Lucky Orange April 30, 2020 Appreciate the review, Greg! We love hearing that you're finding our features, especially session recordings, to be useful for your website. Understanding how visitors are using your website can make a world of a difference for your customer experience, website and business. I'm here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Justin from Lucky Orange MA Michael A. Web Admin Construction Used the software for: Less than 6 months ### "Getting the right info fast!" May 10, 2022 5.0 This has made my problem solving incredibly easy. I can immediately tell where our customers get stuck on our website. Pros I love the survey results and how I can watch user sessions to see what we should add to our store. Cons A little laggy at times. But overall a very nice experience. Review Source Response from Lucky Orange May 16, 2022 It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers- Bradley from Lucky Orange MF Madeline F. Business Development Machinery Used the software for: I used a free trial ### "Very Impressed" October 25, 2023 5.0 Thank you, Jordan, for an extremely helpful and informative session. Pros Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth. Cons Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet. Review Source Response from Lucky Orange October 30, 2023 Thank you for your kind words! We're thrilled to hear that you're impressed with the depth of data and analytics provided by Lucky Orange. We love to impress our users with our technology and support. Thank again for your review, and we're here should you need anything! Cheers - Jordan from Lucky Orange KT Kev T. Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "Cheaper alternative to hotjar that does everything I need " June 29, 2022 5.0 Pros Data visualisation is excellent, UI is very easy to navigate, and installation is very easy. Cons Would love the ability to export dashboard analytics into a csv or pdf would be nice Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange It's cheaper Review Source Response from Lucky Orange July 1, 2022 Thank you for taking the time to leave us a review, Kev! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We love to impress our users with our technology, and are glad to be part of your website's journey. Cheers - Bradley from Lucky Orange RB Roberto B. CEO Food Production Used the software for: I used a free trial ### "The best tool to improve our online business" May 22, 2022 5.0 Pros Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results. Cons The heat map allow us to understand in deep user behavior Review Source Response from Lucky Orange May 25, 2022 Thank you so much for this great review, Roberto! There's really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We're thrilled to be part of your journey and wish you continued success. Cheers - Bradley from Lucky Orange OM Omar M. Owner Online Media Used the software for: Less than 6 months ### "Very good software!" July 1, 2022 5.0 Excellent! Pros Easy to use and friendly UX framework. Functions also very useful and accurate. Cons Maybe integrations could be more. They will update this soon I hope. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Cost-effectiveness. Review Source Response from Lucky Orange July 5, 2022 These are the words we love to hear! Seeing what your customers do on your website can make all the difference in optimizing conversions. Thank you for your feedback! Let us know if there's anything we can help you with! Cheers - Bradley from Lucky Orange PL Patrick L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "My new favorite add-on." June 3, 2022 5.0 I've enjoyed it and it provided value fast. Pros The software works well and provides value nearly immediately out of the box. Cons It is hard to share the sessions with people outside of the software. Reason for choosing Lucky Orange Recommended by colleague. Review Source Response from Lucky Orange June 8, 2022 Our founders have always believed that analytics and visitor behavior shouldn't require a high learning curve, and we're happy to see that you're able to get so much value from Lucky Orange right out of the box. Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking Cheers - Bradley from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.