# Page 9 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 201-225 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kateřina V. Study Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Lucky Orange Review" March 11, 2023 5.0 Website optimization tool which provides wide range of features to improve the performance of website. Pros I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat). Cons The tool is quite expensive but I believe that it is worth int when you use all the features the tool provides. Review Source Response from Lucky Orange March 15, 2023 Thank you for taking the time to leave us a review! Great to hear that you find our product user-friendly and have had a good experience with our Support. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange Jovan M. Performance Marketing Specialist Used the software for: 1-2 years ### "Great easy to use tool for heatmapping and website visitor behavior analysis." June 9, 2018 4.0 Pros This tool helped me get the right conclusions on my website. You just need to separate few hours per week to view all recorded sessions, and you will be in the right direction what to do next. Cons Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place. Review Source VR Verified Reviewer Integrated and Digital Marketing Strategist Internet Used the software for: Less than 6 months ### "Great tool that is worth the price" February 5, 2021 4.0 Great to use, gives good insights, just missing key feature we needed Pros Compared to its competitors, this is such an easy to use tool that delivers great value for the price. Fast to deploy and really user friendly. Cons AS with some competitors, it misses some CRO features that the typical user would also want - specifically adding an AB test capability. If it had that, it would be fantastic Alternatives considered [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Review Source Response from Lucky Orange February 10, 2021 Thank you for your review! We're thrilled that you've been able to get so much from Lucky Orange insights. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business. Don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Justin from Lucky Orange RW Ricky W. director Security and Investigations Used the software for: 2+ years ### "My Lucky Orange review" April 28, 2021 5.0 na Pros I love the ease of use and overall accurate analytics Cons only stores up to 30 days of reviews, would be nice to have at least 1 year to get a better understanding of trends Reason for choosing Lucky Orange na Review Source Response from Lucky Orange April 29, 2021 Thank you for your review, Ricky! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. We also provide extended data storage plans that can store your data for up to a year, and I'm here to chat if you want to learn more. Thank you for letting us be a part of your website's journey, and we look forward to continuing to work with you! Cheers - Justin from Lucky Orange CC Chris C. Marketing Executive Financial Services Used the software for: 1-2 years ### "Best budget heatmapping tool" January 14, 2021 3.0 Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors. Pros It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful. Cons Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Price Review Source Response from Lucky Orange January 28, 2021 Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange Stuart B. Founder Internet Used the software for: Less than 6 months ### "Get daily stats on your users, plus watch videos of what they do on your site" December 6, 2016 5.0 I was blown away by the ability of Lucky Orange to record users on my site so that I could basically watch what they are doing and follow them along as they look over my site. It's awesome because it shows me where they drop off and where they lose interest, and I can figure out how to improve the site. You can tag users by certain actions, for example, you could watch just videos of visitors who start to checkout but then abandon their cart, which would let you watch their actions and figure out how to keep them from doing that. It's insight into user actions that you can't get any other way really. Pros The most remarkable thing is that it's so affordable. I like the daily review emails because it's a really easy way to keep an eye on how my traffic is and where it's coming from, compared to the day before. The videos of users on my site are pretty amazing too. Cons If you have a lot of visitors, then you have a LOT of videos to go over. Review Source AK Aakanksha K. Head - Digital Marketing Food & Beverages Used the software for: Less than 6 months ### "Good Product" June 30, 2022 4.0 Pros It's easy to know what's happening on your website & how customers are interacting. Cons Nothing as of now. Maybe will update it later. Review Source Response from Lucky Orange July 5, 2022 Thank you for your kind words! Love how your using lucky orange to discover key insights about your customer's behavior. We're glad to be a part of your website's journey! Don't hesitate to reach out if you need anything. Cheers - Bradley from Lucky Orange Tana C. Advertising Strategist Retail Used the software for: Less than 6 months ### "So unique" May 5, 2020 5.0 I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise. Pros Heatmaps are amazing, and sadly they are under-rated. Why serve ads when people are already on the site and possibly crashing it? Heat maps are so fascinating that Lucky orange does such a great job giving you this information in real time. Cons I think that the interface is a bit messy. When you visit the site, it looks more complicated than it really is. Review Source Response from Lucky Orange May 8, 2020 Wow! It sounds like visitor behavior has made a huge difference for you and your clients. Love to hear that you've been able to get right to the bottom of issues and address it to improve the customer experience. Being able to understand what customers are doing on a website makes such a difference. Thank you for this five-star review, and I'm here if you need anything else! Cheers - Justin from Lucky Orange GR Georg R. Owner Alternative Medicine Used the software for: I used a free trial ### "Nifty little addition to the toolbox" July 11, 2022 5.0 Easy to install and use. Pros Watching what the customers really do on my website s great, However I wish it was more like 15 USD/month. Cons Price could be a bit lower. It just adds to all thee monthly costs Review Source Response from Lucky Orange July 18, 2022 We so appreciate your five-star review and feedback! Using Lucky Orange to understand visitor behavior on your site is an invaluable way to inform a conversion rate optimization strategy. Please don't hesitate to reach out if we can be of assistance now or in the future! Happy tracking! Cheers - Bradley from Lucky Orange TC Tina C. IT Consultant Retail Used the software for: 1-2 years ### "Lucky Orange" April 17, 2020 4.0 Pros The features offered by Lucky Orange have helped us understand the customer experience as customers place orders on our site. With the recordings we can see how our site changes may have improved or hurt the customers experience. We have also used the recordings to find out how people are placing fraudulent orders. Cons I wish there were more subscription plans that better fit customers with larger sites. Review Source Response from Lucky Orange April 25, 2020 Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It's also great to hear that you've been able to use Lucky Orange to research fraudulent orders. Thanks for your review, and I'm here if you have any questions! Cheers - Justin from Lucky Orange SH Sam H. Founder Food & Beverages Used the software for: 1-2 years ### "Essential for knowing what your customers are doing" December 21, 2022 5.0 Pros It is great to easily see how people interact with your pages, I mostly use the heatmaps to see where people click and what percent make it to different sections on the page. Cons It can be a bit tricky to load the right segments sometimes but support got back to me within an hour and showed me how Review Source Response from Lucky Orange December 27, 2022 Thank you for the five-star review and kind words! Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange VR Verified Reviewer Customer Care Specialist UK Internet Used the software for: Less than 6 months ### "A real eye opener" November 26, 2018 4.0 Pros Lucky Orange is simply amazing, especially for new businesses, it just helps you look at your business from different angles and perspectives, the detailed analysis of how the customers' would interact with your website and lets you see what is missing/what can be improved Cons Sometimes it gets a little bit laggy but that's nothing compared to the pros it offers in my opinion Review Source VR Verified Reviewer UX Design intern Design Used the software for: Less than 6 months ### "Not the best heat map tracker" February 8, 2021 2.0 Not very positive. It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded. Pros Not much. It's nice that you can integrate it easily with Shopify, but I much prefer Crazy Egg for heatmapping. Cons It's very buggy and most of the time it doesn't work on the first try. Customer service wasn't very helpful either, though they tried. Review Source Response from Lucky Orange February 9, 2021 Oh no! We sincerely apologize for your experience; it's certainly not one we want any of our customers to have. Our team would like to connect with you to learn more about the issues you experienced and make things right. We strive to create great technology to help you grow your business and provide exceptional support to all of our customers. Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. When you reach back out to support by email or phone, please ask for Bradley. He will work to get you taken care of right away. Again, we apologize for your experience and hope you will give us a chance to make it up to you. We look forward to hearing from you soon. Cheers - Bradley from Lucky Orange VR Verified Reviewer Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Prime for optimization " October 16, 2018 5.0 After using other websites for heat maps, lucky orange was by far the best that would find and helped us optimize the entire flow of the landing page to checkout process for a campaign. Pros The videos and heat maps helped so much for optimization of landing pages and campaigns. We were able to see exactly where our users were going and where they "got stuck" so that we could optimize again for the future. All of the data is there, which was beyond helpful. Cons When an action was taken on the first page affected the checkout page - it made locating and creating the heat maps for the checkout page a little bit tricky, not impossible but rather an additional step that should have been more prominently placed so that it was known before any data was lost. Review Source Ankur J. Used the software for: ### "The BEST Tracking software available" December 6, 2016 5.0 I have looked far and wide for a good tracking product. I have tried a lot of softwares who claim they track user visits and behaviour. BUT NOTHING COMES CLOSE TO LUCKY ORANGE. I swear by this product. The product has increased the efficiency of my digital marketing agency many folds. I can now SHOW my customers on what I am talking about. We are able to collectively take decisions by SEEING what is happening. This is a phenomenal piece of engineering. I absolutely love it! Pros Ease of Use Features Cons I would like an easier integration to other custom fields. I use another campaign attribution software but am unable to tag data from that onto Lucky Orange. Review Source SS Sergio S. Growth Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "LuckyOrange allowed me to stop the guess work" June 3, 2020 5.0 Pros Be able to actually see the recordings from how our visitors actually interact with our content and forms. Cons Some bots were misleading some of the numbers in punctual situations, but I could double-check the numbers using Google Analytics. Review Source Response from Lucky Orange June 16, 2020 Thank you so much for your review, Sergio! We love to hear that Lucky Orange has been able to make a difference in the growth of your website and business. Discovering how your customers interact with your website content and forms can help you make effective updates that ultimately increase conversions. Please don't hesitate to reach out if we can be of service in any way. Cheers - Justin from Lucky Orange JL Jorgge L. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Amazing app" June 17, 2022 5.0 Pros The simplicity and fast learning of the tool Cons Nothing. I like it all. The features are useful and well presented. Review Source Response from Lucky Orange June 27, 2022 Thanks for your glowing review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange DR Dagmaris R. Digital Marketing Specialist Facilities Services Used the software for: 6-12 months ### "Great way to track your audience and find flaws within your website" February 25, 2019 5.0 I love Lucky Orange. I think it's one of the best investments we've made. Pros I love it that I can track where users go and this helps me fix troublesome areas in the website where users are not interested in viewing. Cons I really don't have any cons in my experience with Lucky Orange. Maybe I need more time using it to see if I find any cons but so far, I don't have any cons. Review Source dW dan W. CMO & Managing Partner Computer Software Used the software for: 1-2 years ### "hands down the best CRO software!!!" November 9, 2016 5.0 I have used Lucky Orange for 2+ years and i could not recommend them enough. All the tools are so helpful. I use the Visitor Recordings and Heatmaps the most. I tried other companies, but their product worked the best out of the box, and support was great to work with too. give them a try -- you wont regret it! Pros The dynamic heatmaps, Visitor recordings and chat Cons so far- it has been great. wish i had more time to use it in the day Review Source KZ Kristen Z. project manager Internet Used the software for: 2+ years ### "Really great for competition and keyword research" January 31, 2020 5.0 It's a great system. I have recommended it to many of my friends and clients. Pros I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful. Cons There's not a lot a dislike, but it would be great if they teamed up with Moz or Ahrefs so that I could get everything I need in one place. Review Source SR Sarah R. Marketing Health, Wellness and Fitness Used the software for: I used a free trial ### "Great tool for tracking visitors and page views" June 9, 2022 5.0 Excellent Pros I can see what people are viewing on our site Cons All very useful tools. My only complaint is that sometimes it is slow to replay visitors to the site Reason for choosing Lucky Orange Great price. Easy to use Review Source Response from Lucky Orange June 17, 2022 Thanks for your five-star review, Sarah! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange AB Adriana B. CEO & Founder Human Resources Used the software for: I used a free trial ### "It is a must have for UX driven companies" July 29, 2020 5.0 A must have for our team and business! Pros It was super easy to setup Lucky Orange through GTM and within 1 week of trial we had many insights for UX optimization that we found out when navigating through heatmaps and also records for specific pages. Cons USD. We are a Brazilian company and when paying in dollars we have importation taxes that mulitply by 1.5x. Review Source Response from Lucky Orange August 10, 2020 We strive to make sure all of our customers walk away saying, "This is a must have for our team and business!" Love to hear that you've been able to use Lucky Orange's dynamic heatmaps and session recordings to make such an impact on your website and customer experience. Appreciate the recommendation, and don't hesitate to reach out if we can be of service in any way. Cheers - Justin from Lucky Orange SV Synetta V. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Great App to Help with Conversion " October 25, 2022 5.0 Pros Lucky Orange is an excellent product to see what issues you might have on your website. You can monitor the customer activities to see why your conversion is low. The customer service is excellent. \[SENSITIVE CONTENT\] was accommodating and thorough in explaining the features and how other customers use them. Cons I just started using this app; therefore, I don't have any cons now. Review Source Response from Lucky Orange November 7, 2022 Thank you so much for the five-star review! It's great that you've used Lucky Orange to discover opportunities to optimize your website. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange SL Shlomo L. Owner Furniture Used the software for: Less than 6 months ### "Excellent value for money" November 24, 2022 5.0 Pros I am a small business owner, and the software's ability to show me what the customer is doing on my website helps me improve my website and offers to customers. Cons Uploading the video recording for each client takes time and is not instant. Review Source Response from Lucky Orange November 29, 2022 Thank you for the kind words and review! Using conversion rate optimization tools like our session recordings and heatmaps can provide the qualitative data business owners need to make meaningful website changes. Please don't hesitate to reach out if there's anything else we can help you with! JA Javier A. Marketing Marketing and Advertising Used the software for: I used a free trial ### "Good app for web analytics" June 26, 2022 5.0 The experience with this application has been quite good and the truth is that I was surprised by several functions that it has to control user use. Pros A good application to carry out web analysis and total control of the use of users on your website Cons I haven't seen anything negative so far. Review Source Response from Lucky Orange July 1, 2022 Thank you for such kind words! We're glad to hear that you've been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking! Cheers - Bradley from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.