# Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucky Orange the right Product Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AW Agnieszka W PresidentWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.“ June 5, 2024 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 OK Onur K OwnerRetail, Self-employedUsed the software for: 1-2 years. “The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.“ November 20, 2024 AL Adriana L Director of StrategyMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It is very difficult to track navigation bars and dropdown menus accurately.“ May 29, 2024 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I like learning the behavior of my audience and using that to inform how we design our website and user experience.“ November 4, 2025 SK Samuel K CPORetail, 2 - 10 employeesUsed the software for: I used a free trial. “The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started.“ April 28, 2025 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I love how lucky orange allows us to track visitor behavior to the website.“ November 4, 2025 GR Gianni R IT ManagerGlass, Ceramics & Concrete, 2 - 10 employeesUsed the software for: Less than 6 months. “There are minor bugs in the sessions playback.“ October 16, 2024 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange MH Mitch H. Product Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Qualitative Analysis Tool" November 8, 2024 5.0 Excellent & responsive customer service. Easy to use interface cuts down on the learning curve. Pros It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement. Cons There is a little bit of a learning curve. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reason for choosing Lucky Orange Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics Review Source Response from Lucky Orange November 19, 2024 These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! AO Ali O. owner Animation Used the software for: 1-2 years ### "Nice UI. I appreciate dynamic heat maps. Some features not intuitive." October 22, 2024 4.0 pretty nice. I haven't used the paid version long term because I'm cheap. I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find. Pros The pretty UI. Then, dynamic heat maps. Cons I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit. Alternatives considered [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Instapage](https://www.capterra.com/p/141695/Instapage/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Lucky Orange same as above same as above same as above Switched from [Instapage](https://www.capterra.com/p/141695/Instapage/) dynamic heat maps. and the ability to actually enjoy being in their UI. Review Source Response from Lucky Orange October 29, 2024 Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange WH Wade H. Founder and Store Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Must-Have Tool for Understanding Visitors" October 21, 2025 5.0 My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. Review Source Response from Lucky Orange October 24, 2025 Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange JM Jerry M. President Retail Used the software for: 2+ years ### "Your Pond Pros Review" March 5, 2026 5.0 Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange PD Patrick D. Marketing Arts and Crafts Used the software for: I used a free trial ### "I love this app! Highly recommend " November 4, 2025 5.0 I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions. Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. Review Source Response from Lucky Orange November 7, 2025 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange KS Kevin S. Founder Consumer Goods Used the software for: I used a free trial ### "The best analytic app for beginners" October 16, 2024 5.0 It’s overall very good especially the free trial helps small businesses a lot who just started Pros Its easy to use and easy to set up on the shopify store Cons Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user Reason for choosing Lucky Orange The free trial, because i just started and it helps me a lot Review Source Response from Lucky Orange October 23, 2024 Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange RC Ripon C. IT Executive Education Management Used the software for: Less than 6 months ### "It helps me to optimize our website smoothly. " May 19, 2023 5.0 Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) smooth visitor recordings facilities. Review Source Response from Lucky Orange June 2, 2023 Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange JR Jordan R. Head of IT Retail Used the software for: 6-12 months ### "Great product, but I wish there was more." January 30, 2024 4.0 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us. Pros The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange. Cons The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing Lucky Orange Integration into BigCommerce + Price for live chat Review Source Response from Lucky Orange February 7, 2024 Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange QQ Qunny Q. Sale Manager Import and Export Used the software for: I used a free trial ### "Review about Lucky Orange" March 19, 2025 4.0 In general, all good. Help me a lot. Will keep using Lucky Orange. Pros Have many functions. Have much help towards analyzing user's behavior. Cons When watch the visitor recordings, there is not the information about the source. Should back to check that. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback on the source, could you reach out to support@luckyorange.com so we can look into this for you or help you identify where the source is listed? Thanks again for your review! Cheers - Jordan from Lucky Orange MA Milos A. Founder Mental Health Care Used the software for: I used a free trial ### "Amazing service" March 20, 2025 5.0 Great experience, from customer support to the end of the service Pros Possibility to see exactly how people act on your website Cons Nothing, I liked absolutely everything about Lucky Orange Review Source Response from Lucky Orange March 28, 2025 Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange JD James D. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Great App to Track Behaviour" October 16, 2024 5.0 Happy that we can track customer behaviour to better enhance our store. Pros Very insightful. Helping to development a better understanding of our customers behaviour. Cons Limited number of sessions for the price. Review Source Response from Lucky Orange October 23, 2024 Thanks for leaving us a review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. The more you know about how they engage and interact with your site, the more you can identify possible conversion pain points and enhance the customer experience. Let’s talk about our pricing for a moment. Our pricing is designed to scale as your business grows, starting with a free plan to get you started. We also offer a plan specifically designed for Shopify merchants who are just getting started. Each trial and plan, including our free plan, offers full access to all of our 20+ features. I would be more than happy to walk you through our features and help you find a plan that fits your budget and traffic needs. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon! Cheers - Justin from Lucky Orange SE Sitav E. Marketing Associate Pharmaceuticals Used the software for: Less than 6 months ### "Best User-Friendly Website Data Tool" September 18, 2024 5.0 Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how much we would use it, and the data is easy to find and easy to use! Pros Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand. Cons Hidden cool things/data that may be hard to find as a new user Review Source Response from Lucky Orange September 27, 2024 We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything! Cheers - Emilia from Lucky Orange MR Manny R. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Great Customer Service" October 15, 2024 5.0 I look forward to continued service and maximizing results with their help Pros Great customer service and prompt solution solving Cons Nothing as of now everything good so far Review Source Response from Lucky Orange October 23, 2024 Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking! Cheers - Justin from Lucky Orange cR christoffer R. He who handles luckky orange from now on Furniture Used the software for: Less than 6 months ### "Insert clickbait title here" August 13, 2024 5.0 Very Positive, looking forward to what further insights this tool can provide for the business Pros The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc) Cons The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool. Review Source Response from Lucky Orange August 16, 2024 Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange CT Christophe T. Founder Dairy Used the software for: Less than 6 months ### "Great product" September 26, 2024 4.0 Pros Great Support, competitive prices, useful Cons Some bugs;, not very easy to use and straigthforward Review Source Response from Lucky Orange October 4, 2024 We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange WJ William J. Founder Consumer Goods Used the software for: Less than 6 months ### "Very Convenient Website Observation & Analytics" June 22, 2024 5.0 Pros The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site. Cons No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense. Reason for choosing Lucky Orange Recommendation from our third party Shopify developer Review Source Response from Lucky Orange June 28, 2024 Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to support@luckyorange.com to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange AW Agnieszka W. President Wholesale Used the software for: Less than 6 months ### "Very eye-opening experience " June 5, 2024 5.0 I am glad I have found the product. It had me redo and improve the entire website. Pros I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly. Cons I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data. Review Source Response from Lucky Orange June 10, 2024 Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to support@luckyorange.com referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange CC Cesar C. VP Digital Ops Entertainment Used the software for: 6-12 months ### "An Analytics tools that easier to use than GA." December 19, 2022 5.0 So far we like the tool and its helped us get a more visually attractive way to view our site analytics compared to GA. Pros The dashboard customization along with creating user funnels for better tracking of users is important to us. Cons The polls is a great tool but very limited. Wish we could customize it to ask deeper questions based on their answers. Reason for choosing Lucky Orange LuckyOrange's funnels were much better and easier to setup. Review Source Response from Lucky Orange December 22, 2022 Thank you so much for leaving us a five-star review! Using Funnels to understand where website visitors are experiencing problems with their experience on your site can make a huge difference in your bottom line. We're here if you need anything! Cheers - Bradley from Lucky Orange KY Kelvin Y. Operations Furniture Used the software for: I used a free trial ### "Best Tool to use on Bigcommerce" July 10, 2024 4.0 Pros Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked. Cons Just started using this week so I can't comment yet. Review Source Response from Lucky Orange July 16, 2024 Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange TM Tori M. Sales and Marketing Coordinator Food & Beverages Used the software for: 6-12 months ### "Works well with Shopify" June 18, 2024 5.0 Pros The filters. They make it super easy for us to filter what we need. Cons Sometimes the contents need to deleted, this can get tedious. Review Source Response from Lucky Orange June 27, 2024 These are words we love to hear! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Filters let you quickly narrow down to find specific segments of customers. We love it too! Regarding content that needs to be deleted, could you please send an email to support@luckyorange.com referencing this review? We want to better understand what you're deleting and see if there's a better solution that can reduce the tedious task of deleting content. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.