# Page 3 | Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lucky Orange the right Web Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Lucky Orange ## Showing most helpful reviews Showing 51-75 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LCD Lutins Coquins D. Accountant Retail Used the software for: 1-2 years ### "Lucky orange best app" January 6, 2025 5.0 A+++++. The team is always helpful. Much appreciated Pros Great app for sellers se can see in real time buyers on shopify Cons Nothing everything is perfect, thank you Review Source Response from Lucky Orange January 9, 2025 Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange JL Jack L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimise Customer Experiance" November 20, 2024 5.0 It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement. Pros The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience. Cons I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange. Review Source Response from Lucky Orange December 2, 2024 Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange EA Etem A. E-Commerce Consumer Services Used the software for: Less than 6 months ### "Amazing App" December 8, 2024 5.0 Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work Pros I never thought there would be a app Like this. This is absolutly Amazing! Cons There are no Cons i mean its a app to Live View your customers POV my conversion rate got from 2% to 6% Review Source Response from Lucky Orange December 12, 2024 Wow! These are words we love to hear! We’re thrilled that Lucky Orange has provided you with the visitor behavior insights needed to make such a huge impact on your conversion rate. Congratulations on raising your conversion rate from 2% to 6%! Visitor behavior really makes all the difference, as you’ve demonstrated. Instead of blindly trying to improve your website, you were able to isolate the issues and fix them. Thank you for leaving us a review, and don’t hesitate to reach out if we can help in any way. Happy tracking! Cheers - Jordan from Lucky Orange TA Tiago A. CEO Internet Used the software for: 6-12 months ### "Great Job " August 4, 2024 5.0 Really good, I will recommend it to my friends Pros The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience Cons Sometimes is to slow and don’t work well on phone Review Source Response from Lucky Orange August 30, 2024 Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to support@luckyorange.com referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Emilia from Lucky Orange MR Manny R. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Great Customer Service" October 15, 2024 5.0 I look forward to continued service and maximizing results with their help Pros Great customer service and prompt solution solving Cons Nothing as of now everything good so far Review Source Response from Lucky Orange October 23, 2024 Thank you for such kind words! We strive to provide all our customers with a great product and excellent support. We appreciate you sharing the Lucky Orange love, and we're just an email away if you need anything! Happy tracking! Cheers - Justin from Lucky Orange SB Sarah B. Product Manager Marketing and Advertising Used the software for: 1-2 years ### "Straight forward onboarding and easy to learn" June 25, 2024 4.0 Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions. Pros I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events. Cons I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with \[sensitive content hidden\] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things. Review Source Response from Lucky Orange July 1, 2024 We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange JH Jayson H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Lucky Orange Customer" August 14, 2024 5.0 Overall I really like Lucky Orange and have had a good experience using the product. Pros It is easy to use and I can quickly see how users are interacting with our pages. Cons I don't know that I have any cons at the moment. It does what I need it to do. Review Source Response from Lucky Orange August 23, 2024 These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange NS NAZIA S. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "User friendly & Critical For Businesses " June 20, 2024 5.0 Pros I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website. Cons Would love to see more real-time customer service in the future. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Super easy to use and navigate the functionality Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar wasn’t user friendly and did not provide information in easy to digest formats. Review Source Response from Lucky Orange June 27, 2024 Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange CT Christophe T. Founder Dairy Used the software for: Less than 6 months ### "Great product" September 26, 2024 4.0 Pros Great Support, competitive prices, useful Cons Some bugs;, not very easy to use and straigthforward Review Source Response from Lucky Orange October 4, 2024 We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange AW Agnieszka W. President Wholesale Used the software for: Less than 6 months ### "Very eye-opening experience " June 5, 2024 5.0 I am glad I have found the product. It had me redo and improve the entire website. Pros I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly. Cons I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data. Review Source Response from Lucky Orange June 10, 2024 Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to support@luckyorange.com referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange WJ William J. Founder Consumer Goods Used the software for: Less than 6 months ### "Very Convenient Website Observation & Analytics" June 22, 2024 5.0 Pros The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site. Cons No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense. Reason for choosing Lucky Orange Recommendation from our third party Shopify developer Review Source Response from Lucky Orange June 28, 2024 Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to support@luckyorange.com to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange AD Alakh D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great product" May 28, 2024 5.0 Pros The daily reports that we receive gives a great overview. Cons Nothing that we have least liked about the lucky orange so far, great add on. Review Source Response from Lucky Orange June 14, 2024 Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review! Cheers - Kelsey from Lucky Orange KO Karen O. Marketing Coordinator E-Learning Used the software for: 1-2 years ### "Nice Heatmaps & Funnel Stats" June 19, 2024 5.0 Pros The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions. Cons I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient. Review Source Response from Lucky Orange June 27, 2024 Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to support@luckyorange.com? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange CR Carlos R. Front Desk Manager Hospitality Used the software for: 6-12 months ### "Great for website tracking " June 7, 2024 5.0 Pros Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site. Cons There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data. Review Source Response from Lucky Orange June 14, 2024 It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to support@luckyorange.com referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange KY Kelvin Y. Operations Furniture Used the software for: I used a free trial ### "Best Tool to use on Bigcommerce" July 10, 2024 4.0 Pros Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked. Cons Just started using this week so I can't comment yet. Review Source Response from Lucky Orange July 16, 2024 Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange TM Tori M. Sales and Marketing Coordinator Food & Beverages Used the software for: 6-12 months ### "Works well with Shopify" June 18, 2024 5.0 Pros The filters. They make it super easy for us to filter what we need. Cons Sometimes the contents need to deleted, this can get tedious. Review Source Response from Lucky Orange June 27, 2024 These are words we love to hear! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Filters let you quickly narrow down to find specific segments of customers. We love it too! Regarding content that needs to be deleted, could you please send an email to support@luckyorange.com referencing this review? We want to better understand what you're deleting and see if there's a better solution that can reduce the tedious task of deleting content. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange AW Aaron W. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Effortless Setup and Valuable Features" January 24, 2024 4.0 My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with powerful features like screen recording and GA4 integration make it a valuable tool in my analytics arsenal. The occasional non-displaying screen recordings and the absence of bot identification are areas for improvement, but they don't overshadow the positive impact Lucky Orange has had on my ability to monitor and enhance user engagement on my website. Pros The setup process for Lucky Orange is remarkably straightforward, eliminating any technical hassle right from the start. Navigating through its features is intuitive, making it accessible even for those who are not as tech-savvy. The screen recording functionality stands out as a particularly useful feature, allowing for an in-depth understanding of user interactions, and I find myself utilizing it frequently. Integration with Google Analytics 4 is seamless, providing a robust way to feed detailed analytics directly for comprehensive data analysis. Cons A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user experience analysis. Additionally, the lack of a feature to identify and filter out bot traffic on the site is felt, as it would enhance the accuracy of the data collected. Review Source Response from Lucky Orange April 25, 2024 Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at support@luckyorange.com referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange EL Erik L. Owner Marketing and Advertising Used the software for: 2+ years ### "Best analytics tool for digital marketers" January 23, 2024 5.0 love it. The customer service responds fast and its priced well. Pros I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc. Cons Had to think about this, as its pretty much my fav tool.....I have no complaints really. Reason for choosing Lucky Orange Been using it for years and never needed to switch Review Source Response from Lucky Orange December 5, 2024 Thank you for your kind words! We’re thrilled that Lucky Orange has been your favorite tool for gaining insights to improve your website and grow your business. We appreciate your support over the years and your review! Happy tracking! Cheers - Emilia from Lucky Orange SP Samuel P. Chief Marketing Officer Retail Used the software for: Less than 6 months ### "A Very Simple-to-Use Platform for Traffic Visualization" April 4, 2024 5.0 Overall, the experience was really good. We were often peeking into Lucky Orange every single day to get an idea of how people were engaging with our offers. And the insight we gleaned from use behaviour on our site (with the help of Lucky Orange) allowed us to act faster in modifying our content and offer to address what people needed. Pros Lucky Orange is great at helping you visualize traffic behavior and engagement with your website in real time. The live capture recording can help you understand where people are getting held up with your website UI or offers. And it even lets you jump in and help people in the moment with their live chat feature. IT's a really clever and helpful tool in planning and optimizing CRO. Cons A lot of the data from sessions weren't attributable to a source, and many of the screen recordings showed up blank. For the times this platform did what it was intended to do, it was awesome, but nearly half of the recorded sessions are simply unusable. Review Source Response from Lucky Orange April 24, 2024 Thanks for leaving us a review! We love to hear that you’ve been able to get the insights you want and need to see exactly what people are doing and experiencing on your website. The live view is one of our favorites too! Regarding your issues with session data, could you please send an email to support@luckyorange.com at your earliest convenience referencing this review? There are many reasons why you may be missing data, such as someone blocking tracking on their browser or moving to a different page before the code fully loads. Our team would be happy to take a look at it to see what’s going on. We look forward to hearing from you soon! Thanks again for your review, and happy tracking! Cheers - Kelsey from Lucky Orange QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 1-2 years ### "The heatmapping and website analysis tool you need for your business" January 30, 2024 5.0 It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed. Pros I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion. Cons The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days... Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) The heatmapping tool wasn't working and we needed this information to make marketing decisions. Review Source Response from Lucky Orange February 2, 2024 Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange IH Ian H. Marketeer Food & Beverages Used the software for: Less than 6 months ### "Great tool" May 30, 2024 5.0 Pros It's easy to set up and the 'Visitors Overview' has a pretty clear overview. Cons Sometimes it takes a while to load up a session. Can be frustrating when you're checking a few sessions one after the other. Review Source Response from Lucky Orange May 31, 2024 These are words we love to hear, Ian! Thank you for taking the time to leave us a review. Regarding your issues with sessions taking a long time to load, could you please send an email to support@luckyorange.com? Our team would be happy to investigate it further. Thanks again for your review, and we're here if you need anything! Cheers - Kelsey from Lucky Orange eR eric R. EVP Revenue Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Its good but could be better" January 30, 2024 3.0 It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost. Pros I like the user interface and how data is displayed. Cons The pricing change made it less attractive for the value we received. Review Source Response from Lucky Orange February 6, 2024 We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange AM Andrew M. Marketing Technologist Computer Software Used the software for: 2+ years ### "Awesome for heatmaps, scroll and click data" March 16, 2020 4.0 We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing. Pros The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product. Cons Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company. Switched from [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/) We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement. Review Source Response from Lucky Orange March 31, 2020 Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange JA Joshua A. Administrator, Web Technology / IT Support Automotive Used the software for: 1-2 years ### "Has helped us offer better support and better track down customer issues" December 21, 2022 5.0 Pros The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience. Cons The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results. Reason for choosing Lucky Orange The cost was lower than other similar products we looked at, and we like the ability to combine live chat with session recording so we can see what the customer is experiencing, not just rely on them trying to describe it to us. Review Source Response from Lucky Orange December 27, 2022 Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange AM Alexandra M. Digital Marketing Strategist Automotive Used the software for: I used a free trial ### "Complexities in Customization + Simplicity in Presentation = Perfection" August 16, 2022 5.0 You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask. Pros This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided! Cons The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it. Reason for choosing Lucky Orange VWO we liked because I was slightly familiar with it when I was with another company and it had very cool A/B Testing capabilities that I have not seen anywhere else. When we were looking to replace HotJar, we were looking to also find a platform that had A/B Testing available, until time got the best of us. VWO proved to be very complex and VERY expensive. Plus, with their overseas support, we could not get quick or clearly communicated responses from anyone when we had further quetions. SmartLook has similar features and pricing to Lucky Orange, but their dashboard and user interface was not very intuitive. Lots of information, but not organized in a way that seems very efficient. Once we also played with the Chat/Announcements/Surveys in Lucky Orange, which SmartLook does not have all of from what I saw, we were sold on Lucky Orange. It sparked many marketing ideas with my team which is awesome. Review Source Response from Lucky Orange August 17, 2022 Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.