QuickFMS

Help Desk Management

4 / 5 1 review

Who Uses This Software?

Yes, we are highly dedicated to enhance employee satisfaction levels and save their time.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • QuickFMS
  • www.quickfms.com/
  • Founded 2002
  • United States

About Help Desk Management

Enhance organizational efficiency, increase customer and internal satisfaction, resolve problems quickly and effectively, and obtain ongoing month over month ROI within a month through improved Help Desk management!


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Help Desk Management Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Help Desk Management Reviews Recently Reviewed!

The experience was positive and there was not much problem using the software.

Jul 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's relatively simple to use which allows users to learn quickly, technical support is not required and it's convenient.

Cons: There is more room for improvement, the packages can be expensive and its quality is not the best professionally.