# fitli Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is fitli the right Appointment Scheduling solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150710/fitli/reviews --- fitli 4.8 (129) [View alternatives](https://www.capterra.com/p/150710/fitli/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of fitli Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews Pat T Executive Director and Head CoachSports, 11 - 50 employeesUsed the software for: More than 2 years. “Quite the opposite - just accolades. If you are a yoga studio or any kind of business that runs classes, sets up private appointments and sells merchandise, this is an excellent platform for your needs!“ August 4, 2025 JW Jordan W OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Client app is a little lacking (especially their view of the session bank, it’s a little confusing)“ February 5, 2025 HH Heather H OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Customers quickly adjust to using fitli, and the class reminders are helpful.“ July 3, 2025 MZ Megh Z Studio OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Honestly, my major con is that there is not an android app yet.“ April 2, 2025 JA James A Owner, LMT, cPTHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their ease of scheduling, adding different lines of business, incorporating packages across those lines of business, setting up classes for drop ins and waiting lists has helped my business grow. Because we all know, if the client is inconvenienced, we pay the price, our software doesn't. And I firmly believe Fitli gets that with their product and business model! “ November 7, 2023 ST Shelly T Boutique Fitness Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Clients can’t remove themselves from waitlists“ April 1, 2024 TC Tarik C Owner. Strength and Conditioning SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It acts as my personal assistant and makes it easy for my clients and myself to use when booking/scheduling appointments.“ July 3, 2024 ST Shelly T Boutique Fitness Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not for android apps.“ April 1, 2024 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saemi P. Owner Entertainment Used the software for: 6-12 months ### "Simple and amazing software" November 4, 2025 4.0 For software, everything is perfect — it’s reliable, efficient, and performs exactly as expected. Pros They provide simple, fast service and reasonable prices — everything you need for a smooth and stress-free experience! Cons It would be really nice if they could develop an app and include an option to change the page color. That would make it easier to use and more enjoyable for users Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) too complicated to use for the owner and customer Review Source KC Kristine C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Team Up Essentrics review" April 7, 2026 5.0 Customer service is quick and it is user-friendly. Any issue i have the customer service reps respond and fix issues within less then 2 hours. Pretty impressive Pros It is very easy to use and the customer service is quick to respond. I enjoyed my original account rep but I understand people move on. \[sensitive content hidden\] was great Cons Nothing it all seems to work well for what my business uses it for. I don't have any complaints. It seems to work Alternatives considered [Bookerville](https://www.capterra.com/p/118312/Bookerville/) Reason for choosing fitli The other product was in the UK and so hours of operation didn't work for my company. And Fitli was less expensive Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They were killing my business with fees and monthly subscription and not user-friendly Review Source MM Mindy M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of Fitli" May 16, 2022 3.0 Overall my experience was a 6/10. Pros Clients could pay for sessions and receive reminders without my involvement. This freed up a lot of time for me as a business owner. Reports easy to generate. Customer service was always helpful. Cons Rescheduling appointments was cumbersome for me as admin. Users complained of not being able to easily register for classes or workshops. Reason for choosing fitli A consultant recommended Fitli based on the size and scope of my business, the cost and good customer service reviews. Review Source Response from fitli May 17, 2022 Hi Mindy - I'm very sorry to hear that you did not have an ideal experience using our software. Sadly, this is the first time I have heard things were not working well for you. We would have gladly tried to help make some integration suggestions or improvements given the chance. It's especially disappointing that we did not get a chance to make things better for you and your clients as this feedback runs counter to what we typically hear. In fact, most of the feedback we receive is about clients who find it very easy and convenient to book classes, appointments, or workshops using the mobile app or website portal. Of course, I know we are not even close to perfect and have lots of improvement potential. One way or another, we failed you. For that, I am sorry. This kind of review will make us work doubly hard to make sure everybody is getting the most out of our software. Best regards, John Cline Founder @ Fitli DR Dawn R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fusion Fitness Studio and Fitli work well together " March 3, 2026 4.0 It's been easy and simple to work with them and the support staff is quick to assist with any problems or concerns. Pros It's easy for my clients and myself to use. The app makes it convenient for everyone since most use their phones to sign up and into classes. Cons The price has gone up since I first signed up but that is typical for most companies so I can't complain too much. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing fitli Cost. That was really the main deciding factor. Review Source JM Jenny M. Owner Pilates Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fitli Review" September 16, 2025 5.0 I've been using Fitli for 7 years. It's grown a lot since I started using the platform and they have made many improvements. The customer service is quick and efficient which as a business owner is much appreciated. Pros Fitli is easy to use and affordable. The scheduling and appointment management is also efficient and easy to navigate. Cons Not having a "cart" when checking a client out for purchases. You have to run each purchase separately. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing fitli It was easy to get started and the price was cheap. I didn't have a lot of start up money so it was really affordable for me and did all the things I needed it to! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too expensive and used at another studio. Review Source SM Sheryl M. Business Manager Sports Used the software for: 2+ years ### "We couldn't run our business without Fitli!" January 21, 2026 5.0 We couldn't run our business without Fitli. Their customer support is outstanding! Highly recommend!! Pros Fitli makes it so easy for our clients to book business with us and for us to keep track of all sales and bookings. Cons Nothing comes to mind. Any issue we have is almost immediately resolved by their customer support team. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing fitli We found Fitli to have a much simpler interface. It was also less costly. Review Source MS Mary S. Owner Sports Used the software for: 2+ years ### "Exceptional stidio software. Easy setup and use." March 9, 2025 5.0 when I post a question for help in the chat I get an immediate response. If they are offline the next day there is a response. The reports are great for taxes and session usage for customers. Pros Their customer service is exceptional. I have used other schediling apps and felt like just a number because I was a small studio. The ease of setup and use. My clients find it very easy to book and pay online. They are always making upgrades and they take customer input. Cons This would be a third party api. It would nice if my reviews could be seen on google. Alternatives considered [Athletics](https://www.capterra.com/p/214509/Athletics/)[Google Alerts](https://www.capterra.com/p/202337/Google-Alerts/) Reason for choosing fitli ease of use and cost. I am a small studio and the sales team treated me very well and answered all of my questions. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Customer service and support. Conversion was not easy. Review Source JC Jolene C. Owner head instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Super satisfied for years" June 11, 2025 5.0 I have been using fitli for many years now and appreciate how they ask users what they want to see be added or updated to their programs and they add new options every year to improve the functionality for multiple business models. Pros Very quick response time to questions. They are always adding more features to improve user functions. Easy to process credit card payments. Easy for clients to create accounts and sign up Cons That you can only charge for 1 purchase at a time. If you could add multiple packages for customers, that would be helpful Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind Body got to expensive and too big of a company. Review Source SK Shannan K. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great value for service " March 26, 2025 5.0 I always receive fabulous and timely help from Fitli customer service agent \[sensitive content hidden\]! Pros The value I pay for such a professional and seamless service. Cons The only con I have is being able to attach a note to customer emails when they book a service. My clients sometimes feel the Fitli app is not user friendly, but I don’t feel the same. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The cost for mind body was outrageous for a small Pilates business such as mine. Review Source KB Kerri B. Owner, Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Fitli is awesome " May 5, 2025 5.0 Exactly what we need and exactly what we don’t in a program for a boutique Pilates studio Pros Super straight forward! My 80 yo clients are able to use it! Cons Don’t have anything bad to say. If there are any problems with the program they are immediately fixed Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing fitli Pricing and ease of user application. I have older clients Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and the ease of use for clients signing up Review Source LW Lynne W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect for me" August 2, 2020 5.0 My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily. Pros This software is very straightforward and easy to use. The staff are very responsive to my questions. Cons I would like for it to be available on android. Reason for choosing fitli My interaction with Fitli when choosing software was what won me over. They were responsive to questions, concerns and readily available to help out when I was ready to set up. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was cumbersome, and overpriced. New features actually put competitors on the opening page of the app which could take customers elsewhere. If you advertised on that page, they would take a percentage of the booking - I PAY for people to book classes and shouldn't have to pay for the service to advertise competitors and/or charge me for having to advertise specials. MB also did not respond to complaints or concerns. Review Source RP Rhea P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "User And customer friendly" January 16, 2020 5.0 From my first demo with \[SENSITIVE CONTENT HIDDEN\] I was hooked. What I love most about this company is the people. The are knowledgeable, responsive and I never feel like I am being sold to. If there is something I feel I could use as a business owner that doesn’t already exist they find a way to make it happen. Pros It is so easy to use. Straight forward and functional. Cons Moving or rescheduling appointments could use some streamlining Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing fitli There customer service is incredible. I feel like they want my business to succeed just as much as I do. They truly care about what there customers need and find a way to make it happen. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost mostly. Also found it extremely frustrating when pricing, or features were changed with very little or if any notice. Review Source DC Dawn C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I highly recommend Fitli for your small business" March 9, 2022 5.0 I would and have highly recommend Fitli, my experience has been nothing but great! Pros The Fitli software is super easy to use. I used to use another brand that was ridiculously complicated. Fitli is super easy to set up and their customer service is amazing. Both of these things are super important to me. Cons There are no cons. I love Fitli, they have been great for me in all ways! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind Body was crazy expensive & confusing. They didn't really care about small businesses and even though I started using them from the beginning. It was a happy day when I ditched them and found Fitli. They care about small businesses and you feel like you are getting individual attention for your specific needs. Review Source LN Lamarr N. Co-Owner/Fitness Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "To The Point!!" August 21, 2019 5.0 Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!! Pros Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software Cons Would like Quickbooks integration or additional payment options other than Braintree. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing fitli Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli Switched from [StudioBookings](https://www.capterra.com/p/126240/StudioBookings/) It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN 🤯 That level of service remains consistent!! Love this team!! Review Source RG Ruth G. Owner Professional Training & Coaching Used the software for: 2+ years ### "5 Stars for Fitli" January 6, 2025 5.0 Fitli is a comprehensive studio management system. I've been using it for four years and am completely satisfied. Pros Fitli was easy to set up and is easy to use. The support has been fantastic. Very quick and personalized response when I need it. Cons I can't think of anything I don't like about it. Review Source DB Dahiana B. YOGA Health, Wellness and Fitness Used the software for: 1-2 years ### "Business Review " October 31, 2024 5.0 Incredible experience - always welcoming with resolution and assisted help. Pros So accessible , easy to understand & friendly customer service Cons nothing - no comment! BIG FAN and grateful! Review Source TC Tarik C. Owner. Strength and Conditioning Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Fitli is an amazing company!" July 3, 2024 5.0 Overall, fitli is an awesome online service for personal training services/businesses. It acts as my personal assistant and makes it easy for my clients and myself to use when booking/scheduling appointments. Pros I love the ease of use and thr superb customer service that the Fitli customer care team provides. This is a wonderful company to use for personal training businesses. Cons Sometimes my clients have difficulty signing up on the app/laptop before they start their personal training sessions. Review Source AA Autumn A. Owner Sports Used the software for: 2+ years ### "Been with them for 6+ Years" June 6, 2024 5.0 Excellent overall. Pricing is reasonable compared to other similar products. Pros Customer service is exceptional with a quick response time. Cons Would like additional features such as different payment integrations like PayPal, for example. Reason for choosing fitli Pricing was attractive for a new business Review Source lG louise G. President Health, Wellness and Fitness Used the software for: 2+ years ### "Yoga Center of Deerfield Beach recommends Fitli!" March 3, 2023 5.0 If not for Fitli, we might not have made it through the pandemic. Making the transition from paper passes and payment in studio to an online program of classes and registration has been daunting. Our questions to Fitli were addressed immediately. We were able to schedule quick online chats for more challenging questions and quick responses to emails helped us out of many mini-crises. We found the pricing fair and the support exceptional. Highly recommended. Pros We have been an old-school studio for 50 years. 2020 changed everything, and thankfully, we found Fitli at just the right time. We were able to set up online classes using Zoom with payment and registration all online. We are indebted to the support staff at Fitli who helped us every step of the way, and continue to listen and address our concerns. Cons It was difficult for our clientele, many older and not computer savvy, to get used to online booking and payment. Sometimes they still miss the "confirm" step when processing a payment. But these extra steps are a protection for our clients so they don't make erroneous purchases. It's taken some practice, but most everyone now is conversant and comfortable with this program. Reason for choosing fitli Fitli was priced more favorably and the product was far easier to use than many others that we considered. The support team has been incredibly responsive and helpful. Review Source TF Tara F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best customer service, hands down" January 22, 2022 5.0 I enjoy using Fitli. They are affordable, reliable, helpful and the program is useful for our small yoga studio. I trust them, the program, and recommend it to others without reservation. Pros Because we are a small yoga studio, we don't need all the bells and whistles that some of the 'main stream' products offer, nor can our budget afford them. Fitli meets our needs and our budget and their customer service is hands down some of the best I've ever experienced. They are knowledgable, responsive, helpful and available. I enjoy working with their team. The program is easy to use and reliable. When I first started using it, we were only using it for credit card processing and to build our membership database. Over time our studio has evolved, and we are now using it for attendance, class notes, teacher communication, class registration, credit card processing, and student communication. Honestly, I've never had a single problem with the program and highly recommend it to other studios. Cons Like all programs there are some limitations, but the team is responsive to client feedback and is always working on adding features that we've requested. Over time they have made some new features available that have been helpful. If I made a list of everything that it is missing that I would like to have for our studio, it would still be a short list. Review Source KS Kim S. Yoga Studio Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great For Business " February 12, 2024 5.0 Excellent experience. Everyone Has been super helpful Pros Appointment scheduling for yoga classes is very good Cons App is not compatible with android users. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) They did not have any appointment scheduling Review Source Response from fitli February 13, 2024 Dear Kim, Thank you for your five-star review and for sharing your positive experience with Fitli! We're thrilled to hear our appointment scheduling has been great for your yoga classes. We take your feedback about Android compatibility seriously and are working on improvements. We're glad the switch from Squarespace for better scheduling features has been beneficial for you. Thanks again for choosing Fitli. Your support means the world to us, and we're here to help with any further needs. Best, John Cline Founder Fitli ST Shelly T. Boutique Fitness Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Life Changing for a small business" April 1, 2024 5.0 I do t know what I would do without it! It is a replacement for a full time admin. Pros Ease and simplicity. Clients catch on quickly. Cons Not for android apps. Clients can’t remove themselves from waitlists Review Source AP Allie P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system has really helped me grow my business " December 4, 2023 4.0 Really enjoy it. I feel like I made a good decision by going with them Pros Lots of capabilities in one place ughhhh Cons Some functions are confusing or limited Reason for choosing fitli Ugh I’m getting tired ok this is super ridiculous Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed to book classes Review Source BS Bryson S. Owner Sports Used the software for: 2+ years ### "Fitli is legit. " January 28, 2022 5.0 Pros It allows me to easily manage my business from various platforms at anytime. Cons Wish the app had more updated features and could be more personalized to each company. Review Source NS Nicole S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Owner cycle studio" May 15, 2024 5.0 Very good , easy to use . All my clients enjoy Pros Easy to use very straight foward program Cons Dont really have an answer for this question. 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