# Page 4 | fitli Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is fitli the right Appointment Scheduling solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150710/fitli/reviews --- fitli 4.8 (128) [View alternatives](https://www.capterra.com/p/150710/fitli/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of fitli ## Showing most helpful reviews Showing 76-100 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Katie D. Pilates Instructor/ Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Service Can't Be Beat" January 14, 2020 5.0 It has been wonderful. After my initial trial I did switch to another software to try to save money but ended up returning to fitli because of their customer service. If you have a question or issue they respond quickly and are helpful. They listen to their customers and work hard to create or fix features based on feedback. Pros The service cannot be beat. From the beginning fitli provides a 45 minute intro to their product so that you can see firsthand whether their software works for your business. They are incredibly responsive via chat and email when I have a question and additionally are helpful and patient. Cons I sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me. Admittedly, the capabilities may be beyond my needs at the moment (and probably my expertise!) Reason for choosing fitli Customer service. They offered all of the features I was looking for: booking, payment, automated reminders. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) There was a bug on the website that prevented customers from booking. While I did contact customer service my problem was never resolved. Review Source MH Melissa H. gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym owver" January 11, 2023 5.0 Best customer service always quick to respond Pros It is very easy to use and very clean. The customer serive is the best which really keeps us using fitli Cons I find it a little annoying if a client had to change time which is often that we have to cancel their sesison and reschedule it instead of just going in and editing the time Review Source AO Analette O. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good for dance studio" February 9, 2022 4.0 Responsive customer support Pros easy to use. I like it can be used on phone or computer. Good for dance studio Cons editing a class without canceling if already booked Review Source RM Rachael M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Opposite of Mind Body (A Good Thing, I Swear)" June 27, 2017 5.0 fitli takes so much stress off my life. I don't need to worry about booking clients, processing payments or managing wait lists. Any request I make gets added to the list of updates. I don't know how many clients fitli manages, but I often feel like I am one of only a handful. I am so grateful for their kindness and attentiveness to ensuring that my business prospers through the support of their software. Pros fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial. The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives. Cons The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal. Review Source MH Maggie H. Aerial Silks Instructor Performing Arts Used the software for: 1-2 years ### "Perfect for small business" May 6, 2022 4.0 Pros Easy to set up, easy to learn. Customer service excellent! Cons I would have liked to see the name of the person that made the payment instead of just a fitli number. Review Source AH Anita H. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitli helped me launch my yoga business" April 30, 2020 5.0 Overall experience has been EXCELLENT, mainly due to the responsiveness and patience of customer service. Pros Customer Service. The staff are EXTREMELY helpful and responsive. The initial introduction and training on the software was personalized and clear. Cons Some aspects of the software are rigid. For example, once you create a class or package. You cannot edit the name or the time of the class, but must create a new class. However the company is extremely open and responsive to suggestions and has already introduced new features that users like myself have suggested. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing fitli Price and customer service. Review Source Tracy G. Personal Trainer Used the software for: 6-12 months ### "Great app and great service " February 9, 2018 5.0 Pros Low CC transaction fees. Always adding new features. Customer service will waaay exceed your expectations Cons Needs client folders to place former clients separate from current. No way to delete clients from main list. Review Source Response from fitli February 12, 2018 Thanks for the review and feedback Tracy! We have updates to the Customer management functionality in the plan for a little later this year after some other big improvements I know you will like. VR Verified Reviewer Certified Personal Trainer Used the software for: 1-2 years ### "Fitli is an excellent scheduling software" January 25, 2018 5.0 Pros I enjoy how simple it is to use. It was very easy to learn and helps me stay organized with my appointments. Cons Sometimes it is a bit slow to load but it seems there are constant upgrades so I'm sure it will improve. Review Source VK Victoria K. Studio Owner Sports Used the software for: 1-2 years ### "Great software that is easy to use, but no payment processing in Canada" May 12, 2019 5.0 Pros The software is very flexible and easy to use for anyone who is not very tech savvy. The class calendar looks very lovely and is convenient to use. The best part is the tech support team. All my questions and issues were answered and resolved right away. I highly recommend fitli to other business owners. Cons I knew that Fitli didn't process payments in Canada when I was signing up, and I was okay with it while my business was quite small. When the company started growing, it became overwhelming to manage all transactions manually, and that is the reason I decided to switch to another platform. Review Source RC Rebekah C. Yoga Teacher and Yoga Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Very responsive service" February 1, 2022 4.0 Using Fitli to manage my yoga business saves me a lot of time and the Fitli team is extremely responsive and open to feedback. Pros This was the most affordable yoga booking service I could find with the right amount of features. Cons Fitli is not able to generate the type of monthly financial report I need to send to the company from which I rent space. Review Source CL Courtney L. Wellness Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitli has made my job much easier and a lot less stressful!!" January 29, 2018 5.0 It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful! Pros Everything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon. Review Source Response from fitli January 30, 2018 Go Tigers! :) DS David S. Trainer Hospital & Health Care Used the software for: 6-12 months ### "Best software for personal trainers" August 20, 2020 5.0 Best company I have worked with by far. The staff and owner are excellent people who really try to give you too value for minimum price. Companies like this are very rare. Pros User friendly. Easy to set up and even easier for client access. Great way of accounting for and charging for sessions that gives more control and capability to the client while still protecting the trainer from fraud. Cons No cons in my experience. Every part of the software was set up to be highly competitive at a low out of pocket cost. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost of service at MindBody tripled. Review Source LR Lydie R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pilates classes" February 11, 2022 5.0 Loss of email clients cant sign up. Complicated Pros Easy billing Reports Classes lists Email sign up Cons Client sign up and registration issues with email Reason for choosing fitli Price and simplicity Review Source JR Justine R. Yoga Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for my new small yoga studio" January 4, 2020 5.0 Pros I think the best part about this software is that it has allowed me to start my business without breaking the bank. I am a new small studio and a new business owner so I was worried about making the wrong decision when it came to software. Fitli is very user friendly, and the costumer support is amazing, I met with \[SENSITIVE CONTENT HIDDEN\] a couple of times to get everything set up and he was extremely helpful in answering questions and making sure everything got done correctly. Their team is great, and I am so happy to support them. They are always working on new features so if there is something you aren't able to do right now it will most likely be something they create in the future! I am currently just teaching on my own right now, but am hoping to take on another teacher soon and this software will allow me to set up payroll! Cons I have only been using it for about 2 month consistently, I haven't found too many road blocks, but I have not used all of the features yet. I will leave a updated review as time goes on! Review Source MB Mandy B. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Customer Service " December 30, 2022 5.0 I am very satisfied with the features Fitli provides and how they respond to my requests for support. Pros Responsive customer service and affordability. Cons It would be great to be able to book appointments with more than one attendee. Review Source AG Amy G. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fitli software use" January 31, 2022 5.0 Pros very easy to create your schedule online, describe classes and import users. Also very easy for clients to download the app and use it to pay and schedule classes. Cons Sometimes the visual app schedule is a little confusing for people to use but most figure it out. Review Source ML Michelle L. Pilates Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "FITLI Made My Job Easier!" September 11, 2023 5.0 Great experience from start to finish, and the customer service took it from good to great! Pros Easy interface to use. Very user friendly and easy to figure out on my own. Cons Would have liked an app for administrators - but it wasn’t that big of a deal. Still easy. Review Source AN Amanda N. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very happy with Fitli " February 4, 2022 5.0 Overall very pleased. Pros The customer service is incredible. Anytime I have a question \[SENSITIVE CONTENT\] makes me a personalized video walking me through the steps. Cons Could be more visually appealing. More dynamic coloring etc Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing fitli Was already in place when I bought the studio Review Source AC Adawn C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Helpful" August 15, 2022 5.0 Overall, I am pleased Pros It keeps track of the classes and attendees Cons Changes dates/times are not easy to do. Most of the time I have to delete the class and then add new one. Review Source LS Liz S. Pole Fitness Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent customer service " September 20, 2023 5.0 Excellent customer service Pros Very easy to navigate and very friendly customer service. Staff is always available when you have questions :) Cons I don’t have any complaints. Being a new business owner, fitli has helped make my business start up run smooth Review Source WD Willie D. Studio Director Music Used the software for: 6-12 months ### "Efficient Service " January 28, 2022 5.0 Amazed Pros This software is designed to be efficient. It targeted what we use the most as a studio director and provides those functions. Cons This software to me doesn’t have a flaw. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and I wasn’t using 80% of the features but had to pay for them even if I wasn’t using them Review Source LH Laura H. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Customer Service" August 15, 2023 5.0 I am overall pleased with my fitli experience. It helps me tend to my administrative responsibilities with ease. Pros Fitli has great customer service. There is always someone available to help me troubleshoot. Cons Some of my clients find it difficult to manage. Review Source HH Haynes H. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Fitli for Bootcamp classes" May 3, 2023 5.0 It was a great platform, easy to set up/implement and a good value. Pros I really appreciated the customer support. Whenever I had questions, I could always count on someone helping me work through it. Cons I really don't have any cons about Fitli. Review Source KN Kelly N. Personal Trainer-Nutrition Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "I switched from Mindbody to Fitli over a year ago. Best decision! Excellent program great price!" February 14, 2018 5.0 Pros I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful. Cons My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date. Review Source AO Angelo O. Owner Entertainment Used the software for: 6-12 months ### "Lots of features with a competitive price" June 10, 2022 5.0 Very good Pros Great support and interest in helping the client. Cons There are still some management and display features that would make the product easier to implement for various scenarios. Reason for choosing fitli Seemed like the best value for the price. Review Source Similar Products Featured