PetalMD

Petal Booking (PetalMD)

4 / 5 63 reviews

Who Uses This Software?

Medical clinics with a large volume (over 10 physicians) that already use an electronic medical records (EMR) and want to have full control over existing and future appointment booking channels.


Average Ratings

63 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    + Usage fees based on the number of appointment booked online and reminders
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • PetalMD
  • www.petalmd.com
  • Founded 2009
  • Canada

About Petal Booking (PetalMD)

The Petal Booking Appointment Management System for medical clinics allows for the synchronization of different patient appointment booking channels, the automation of reminders, online appointment bookings and a self-service check-in kiosk. In addition, analytics dashboards that measure and optimize clinic appointment management are available.


Petal Booking (PetalMD) Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations

Petal Booking (PetalMD) Reviews Recently Reviewed!


PetalMD is an excellent platform for scheduling; and in particular making trades with my colleagues.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use; on both the desktop, laptop and my iphone. In addition - the push button notifications help me to pick up shifts quickly; or respond to messages from my colleagues.

Cons: I actually don't have any complaints about it. PetalMD is much better than the previous software we were using.

quick response from customer service. easy to use interface

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: having as app and having it integrate to my gmail calendar is great. allows my staff to put in their absences instead of randomly emailing me dates.

Cons: It is not easy for my staff to see when a shift is "open" (they have to see who has posted it to know it is an open shift as the name is assigned to our administrator). It would be good if folks could see all open shifts in a different color so it easily distinguishes and highlights open shifts. I also would like if I could post ALL the open shifts at once or all shifts of one provider at once to open (eg. if they go on mat leave/sick / leave etc). to manually post all to market place is tedious.

easy to import into other calendars and easy to switch shifts

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: can add personal scheduling to one calendar
- easy to see marketplace shifts available for trade or transfer

Cons: difficult to see other colleagues schedules for greater than one week. makes trading a little more difficult

Using this site is mostly awkward and difficult to have learners learn how to use it.

Mar 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The site is never down. The app is responsive. The menu system and over all interface is great and easy to navigate.

Cons: It's hard for staff to figure out who is on call. there is no roster view for staff to see team information. The oncall dashboard view only can be viewed one week at a time. Learners have the ability to take their phone number off their profile so nurses don't have contact information when a learner isn't on call. Administrators don't have access to add phone numbers to learner profiles.

There should be note boxes for each profile to include notes about each learner which would be helpful for posting leave of absence/vacation information. This would help chief residents make schedules completely on your site.

Hard to trade

Mar 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Cons: Looks ok to me most of the time but issues are with the functioning of it. It's very hard to swap or trade a shift. Too much colours are going on. Not intuitive. Very poor in taking suggestions. Overall needs a lot of improvement. Additionally takes too much interface time...nothing to use on the phone as an app.

motivated staff- generally easy to use software.

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly straightforward system; user friendly. Scheduling is straightforward and significantly time saving

Cons: Entering of absence requests for large groups ( example trainees) was more user friendly and clearer visually then current iteration.

Overall: Efficient- time saving, the ability for trainees to enter their own absences.

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

Mar 17, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Cons: Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Pretty smooth scheduling/trading

Mar 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate. Intuitive. Reasonable mobile interface. Has a great web-based interface. Cost is affordable.

Cons: Shift trades for shifts on the Marketplace are awkward. Mobile interface is not as user-friendly or as functional as the web-based version.

Does the job well.

Mar 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Internet accessible, overall good, syncs with other calendars, mail is good to use, easy to see my colleagues schedule

Cons: in the app, some tasks are not intuitive (change a shift, insert vacation). Also, the automatic scheduler tends to do weird things like make sure you work an evening before a day off and doesn't regroup shifts easily (lots of lonely shifts)

Overall: I get my schedule every trimester and mail with my colleagues

I've never has any issues using Pedal. Works well and is relatively simple to figure out.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the email function and that it is secure. it allows me to communicate with my physician about confidental items.

Cons: I do not use many of the functions of the software so cannot answer this honestly. What I have used works fine.

Overall: Confidental means of communication.

Better scheduling, with clear organized calendars.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ability to share confidential correspondence and documents, physician to physician and within formal groups.

Cons: The app is less user friendly and visually worse than the web version. By far. I need a calendar I can glance at, not one requiring each day to be clicked on for more information

Works great. Some times logs out. Maybe connection but happens in different locations.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use
Helps with all scheduling. I am just a user and it is very simple an straight forward . Able to handle multiple schedules.

Cons: Some times it shuts down randomly at different locations and Wi-Fi so it is the program.
Otherwise it seems like a very good program.

Overall: A good scheduling program

Great system that is easy to use

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PetalMd is easy to use. It displays the hospital call schedule in a clear way that is easy to navigate.

Cons: The editing field in the "assigned physician" part of the scheduling section isn't formatted well. To add a comment or edit the time, you need to go to the dr list beside the schedule, go to the bottom and then scroll across to get to the wheel that allows you to open the edit page. It would be nice if it all displayed without having to scroll across.
It would also be nice if the administrator could add the contact information for the physicians in their department so that the physician didn't have to log on and do it themselves. There is a lot of missing contact info as a result.

User friendly

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Clear and straightforward, user-friendly and easy to access on mobile device and computer at home

Cons: No specific concerns. When a shift is posted to marketplace it sometimes won't let you then make an individual trade

Helpful to view schedule. Difficult to navigate the phone app for switches and trades.

Mar 16, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to access via the phone app. Schedule is visualized well on computer. No issues managing master schedule on computer interface.

Cons: Hard to make trades and changes as well as visualize the schedule in the phone app. Cannot manage master schedule well on the phone app. This is problematic when not at a desktop computer.

great to help our Peds group call schedule

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

Cons: Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

Very easy to maneuver

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Accessibility on mobile device is a very useful feature. Love checking the schedule on my phone and getting notifications.

Cons: New layout compared to old version thus may take some time to get used to. Otherwise the new interface looks great.

Tedious to schedule work events. Far too many clicks necessary.

Mar 14, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: That other approved users can modify my schedule. That I can access it from a mobile platform. Calendar view is improved now that I'm using an Android device.

Cons: When filling in weeks of schedule months in the future, after each event is scheduled and then confirmed, being sent back to today's date and having to navigate back to where you were. This is exceedingly tedious and frustrating. It triples the time required to set a schedule in the future.

Organized, simple and efficient

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, nice interface. Functional. I like how schedules are displayed and the way shifts can be traded etc. With or without messages.

Overall: Ease of scheduling and contacting/conversing with colleagues. Too many notifications via email and would be nice to get a preview or something of what the notification pertains to vs. Needing to log in each time to find out.

fairly easy as a user, takes a bit of training as an administrator

Mar 13, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: not having the responsibility of coordinating changes to the schedule once it's put out there, keeping a record of who was on call after the fact for ease of payment allocation

Cons: not intuitive, fairly rigid in what you are able to do (eg. difficult to add "read only" members without have to provide them other powers

Not user friendly

Mar 13, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Pros: I like the phone app, it is reliable and easy to view. I have found trading shifts and accepting requests for trades to be an easy process

Cons: We use PetalMD for emergency medicine shift scheduling. I am not in charge of the master scheduling and am simply an end-user. As a part of being a user, I have to enter in my shift preferences 4 times a year. The method used to put in time off requests is very bulky and not easy to use. Other applications such as websked are much more user friendly to input, edit and re-enter. I would not recommend this software from this point of view. Once the schedule is made, I do not have any complaints about how we view shifts or ask for trades etc.

Good customer support. Sometimes difficult to use on my cell phone.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service, the fast response and proactive action when an issue arises. The template is user friendly.

Cons: Sometimes Difficult to use app. Limits applications. It seems like not all functions are available on the app.

Overall satisfied

Mar 13, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, can be synced with iCal and can see schedule from multiple locations/sites on the same calendar

Cons: Don't like the fact that I can't post shift for trade on marketplace and offer individual trade at the same time

ED MD in two EDs using platform

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: See everyone schedule when needed as in can pull up each day and see who is working... helpful for knowing when looking ahead to whom I can see that day

Cons: Can't see other's schedules when trying to switch shift... I have to know who I want to switch with before placing trade out. Painful.

Great for managing the schedule but not for making the schedule

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI and functions for schedule maintenance are easy to use and looks clean. The ability manage the schedule and customize without the need for help desk has improved.

Cons: Needs more features specifically related to communication directly from the schedule to non-petalMD users. Also the ability to create the schedule does not work well with complex schedules.

Overall: Better schedule management that is automated.

Users are happy with it. Some challenges with planning.

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: User friendly interface, good mobile app. Prompt responses to help requests. Able to trade and post shifts to a marketplace.

Cons: Planning support. Had a lot of difficulty when we needed to make multiple simultaneous changes to the schedule. Also didn't get much in the way of guidance for advanced planning so never tried this, though we are paying for it.

very smooth

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very smooth software and app. Great design. I like that it synchronizes between app and desktop and the messaging capability.
The new logo is better.

Cons: I would like fewer clicks when I am switching a shift. It takes too long especially on the app. Other than that, nothing major

Poor.

Mar 13, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program petal md Downloads seamlessly to Google calendar. It downloads changes usually within a few hours of the change being executed.

Cons: Our obstetrics group is small (5-6 people). Every year, to maintain a free product, we were squeezed out of functionality. Trading became onerous. Splitting shifts became difficult. The new marketplace (used for the large er group to whoch i also belong) does not allow multiple trade requests for the same shift, thus one must wait for the first offer to be declined before offering the shift to someone else, which is very inefficient, especially when most do no respond to open marketplace offers.

Overall: Completed survey

Very good app

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Updates fix things
Good support
Integrates well everyone, multitasking, personnal events too
Calendar is great on the app

Cons: Interface not as intuitive
Mobile app buggy for messages and shift switches
Pricey. Pricing structure could be more personalized

Overall easy to use

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to easily swap shifts with others, and see others schedules to make potential trades.

Cons: Not much.. I suppose I liked the method of scheduling absences better on the older platform, but the new version is workable.

Excellent, professional service

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the way the schedule is set up to be very simple and appealing. It is an excellent product.

Cons: Sometimes the software is difficult to use on an iPhone and I have had a couple problems switching shifts.

The individual who helped me set up the account was professional and courteous.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease in trading or transferring shifts. Also it is easy to access via the internet and capacity to link with your smartphone.

Cons: Switching through various windows, the system resets instead of remembering where you left off. Also for some reason everytime I look at the marketplace the system activates the guide protocol.

Overall: The onus on schedule changes relies on the user and there is certainty as to who is on call.

Intuitive and easy for end user to use

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: works on lap top and all portable devices. Easy to read shift in lap top view. Same view is available on portable devices. However, actual portable vioew is not easy to use.

Cons: No template copy and paste function. As the scheduler I have to enter shifts manually every month.

If a physician has posted a shift, I cannot override and change the physicians name assigned to the shift.

Overall: Easy transition fom Docroster. Fairly good monthly price per MD.

Clunky would be an exaggeration when trying to be positive

Mar 13, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: that both hospitals I work at share this software. Of course, that stops march 31 when one hospital leaves Petal

Cons: it is dysfunctional! If I post a shift for trade I cannot then choose that shift in exchange for a trade with someone else - it prevents me from doing exactly what I have requested. I have to remove my trade request in order to make a trade! Shifts up for trade are not visible on a calendar. I have to keep switching from the list of trades up on marketplace to my calendar then to the group calendar to see if some can accommodate the switch. Otherwise i have to click on each individual to see if they are free - incredibly painful! I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard

Overall good, mobile experience is not great

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: works well for scheduling, trades are easy. Design is intuitive, and easy to navigate. Easy to see own schedule.

Cons: Unsure if able to push shifts to mobile device (e.g. google calendar). On screen guides are a pain and difficult to get rid of (e.g. guides show up all the time, not just once). Trades could be more intuitive, eg. selecting another physicians shift and trading for it, vs having to select my own)

Overall: online scheduling is great, makes trades very easy

Easy to see my schedule and collegue's schedule

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to enter absences, easy to remove them.
I like that my schedule is automatically exported to my iPhone Calendar

Cons: Would like to see the text of message (for messages and offers-exchanges) directly in my email account instead of logging every time to petal.

Overall: Able to share my schedule with husband, automatically transfered to iphone.

Easy to use, real time schedule changes

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I like the ability to see weekly or monthly group schedules, and to view other physician schedules. This helps with proposed changes

Cons: My biggest frustration is that I'm unable to post a shift to the group and concurrently propose an individual trade on the same shift.

Capterra-loader

overall pretty good

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Cons: I book off months in advance and there are only a few options for time off, there should be more
Sometimes, my days off are dropped.
Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options.
The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Overall: Better way to book off time.

Physician lifestyles have been totally transformed

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons: There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules).

The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier.

The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Very easy access, and user friendly

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: ease of use is very practical especially when you're in a rush. As a physician, I barely have time to eat, and the last thing I want is to spend hours looking up my schedule. Petal MD makes this very easy with its new platform and the application

Cons: would like the app to allow automatic login features like fave recognition, or thumb print
I would also like the app to be able to syng in our other calendars.

communication between physicians should be more like a messenger type chat, rather than email type.

Have been using Petal for 3 years now. Initially was quite funcional but have lost key features.

Mar 13, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Pros: I appreciate that it is web based and that it shows my colleagues schedules as well. I appreciate that it keeps a contact list for my colleagues.

Cons: Unable to efficiently swap shifts, a necessity for ER scheduling. This function was initially available however was lost in sequential upgrades. We have been unable to get the changes we need despite repeated requests to the help team over more than a year.

Great scheduling tool to be able to organise busy schedule amongst multiple colleagues.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Clear layout and ease of use. I can see what shifts I am doing and what shifts the others are doing.

Cons: I HATE that I can't use the app - not even to see my current planned work shifts plan when I am offline. You HAVE to be online (4g or WiFi) to use it.

Scheduling made easy! The ability to view my schedule and those of my colleagues has been great!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Layout, accesibility, ability to transfer tasks to other colleagues with ease. I also appreciate having access to all of my colleagues' contact information in order to facilitate communication.

Cons: Perhaps there could be a feature involving live chat with colleagues and the ability to send patient related documents to other members?

Found platform from 1 year ago quite new ce. Newer platform harder to navigate.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Monthly schedule nicely laid out. Able to customize schedule requests. Scheduling options were flexible.

Cons: Sometimes difficult to find things with new platform. Customer support felt a bit dismissive once. Difficult to call for customer support

Easy to find colleagues for switch

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to enter requests...a little harder to figure out on the app. Help to look out for possible replacements.

Cons: The app is harder to navigate than the regular site. A little bit confusing when to enter unavailabity for overnight shifts especially not to confuse which date it is

Overall: Easier to do ED switchs

easy scheduling and trading

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to post shifts for trades or transfer. Easy to see what shifts I have for the month. Easy transfer of calendar to sync with my phone

Cons: errors occasionally with shift trades, resulting in multiple emails between users to clarify. Difficulty commenting on already posted trades.

excellent

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: accessible everywhere and very practical. The weekly reminders of my schedule are very appreciated.

Cons: The application is sometimes slow to use and to start. I cannot see anything else to write in that case!

Meets my needs

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a solution to my needs of keeping track of my schedule which most of my doc's can easily navigate.

Cons: Having problems setting up because of the level of service we have and being arranged via the hospital.

Very professionnal programmers

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Leaving the job to the members to organize their own schedule without external modifier. Having a scedule always right with the exchanges done directly online between members.

Cons: I do not like to receive adds and publicity on my job network and there is some but not too much on Petal

Petal MD is an easy to use solution for our scheduling needs.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the layout - very clean and modern, easy to navigate. Different tools and functions are easy to find.

Cons: It is sometimes difficult when you are trying to makes changes for multiple users - since there are so many using our software, there is a lot of scrolling to find the right name.

Not physician centric. Very hard to adjust schedule

Mar 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Accessibility by smartphone app is easy. Access to colleagues contacts. Access to other specialists on call

Cons: Inability to send trade offers for shifts posted on marketplace. Glitches syncing with apple calendar.

I have been using petal at two different hospitals and it's been very effective

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Combination of hospitals
Ease for switching and trading shifts
Being able to find all physicians contact infomatiob in one area

Cons: Not being able to combine with own schedule - would be nice to import own schedule into petal
Constant alerts

Helpful but still need to make about 40%of the timetable by handicap.

Mar 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to see the stats for all the team Members.
Helpful for the team to fill their Days off and Other priorities.

Cons: Doesnt always fill the gaps where it should have been easily filled. We then need to fill them manually.

Very easy to use.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to make trades. Very user friendly. I like the new app as well. The calendar visual is also nice.

Cons: I cannot offer an already posted shift in a trade but instead have to remove my posted shift before offering it to someone else. Tedious at times.

Robust system

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I can see my schedule and my colleagues schedule relatively easily in a few different ways. I can see who is on call that day and any day in the future. I can see the contact information for my colleagues very easily.

Cons: Difficulty with trading especially if the shift is already posted on marketplace. I should be able to click and offer a trade from any posted shift in any screen format and often I cannot do that.

Good scheduling tool

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability for people to trade shifts in real time. No error with when someone doesnt show up for a shift

Cons: The cost is too high for what we use it for.

Relatively good, but with significant hiccups

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to coordinate shifts at multiple hospitals. Prevents one hospital from double scheduling me against another hospital

Cons: Bugs. Sometimes the calendar does not want to open. Shifts sometimes show on wrong day if overnight shifts

Overall: scheduling across 4 hospitals

Great software, easy access to schedule from my phone

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the app design of the calendar and the notifications on my mobile phone. It's much more easier to communicate any info related to the schedule, like absences or shift modification requests. A must-have for physicians with complex schedules. The features got the what it takes to address complexity.

Cons: I can't thing of anything, it does what it needs to do. Maybe too many features I don't need to use.

Overall: Saves a lot of time for me and my team during the planning. Real-time calendars eliminates risks of communication errors that used to happen before.

Another disappointing, over-hyped, software solution for the medical clinician

Dec 23, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: The out of the box solution for this software continues to disappoint. It works well enough to find out who in your division is on call. Also, the trading of shifts or calls using the marketplace works well enough. However, for a clinician on call, trying to find out who is on call in the hospital in other divisions or departments through a smartphone application is impossible without costly upgrades. Moreover, the computer dashboard for finding hospital-wide call rosters is not intuitive and requires the navigation of two screens and two tabs.
I would urge any IT professional in charge of this purchase to have a clear understanding of functionality at each price point. I would suggest pilot testing and a trial period before committing to a long term commitment with this software vendor.

physician user and now group planner at medium sized teaching hospital

Nov 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS: intuitive, easy to navigate, useful bonuses like email notifications to group members automatically built in. Designers seem to have anticipated all of the tasks that would previously have been done manually by MD or admin assist (this is not usually the case with software replacing human functions)
Excellent telephone support: personable, no long wait or complicated menu selection, bilingual
CONS: has many additional features I don't use (may be useful to others). Have learned to ignore these. Not a problem at present, only a minor criticism but designers should exercise caution if adding more features in future so as not to compromise ease of use by complexity.

Very helpful

Nov 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very helpful to create and manage daily schedule. In addition, facilitate and ¿encourage¿ communication between physicians

I'm a user of the PetalMD since two years

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very impressed with the ease of use of the software. Schedules are made like magic in a short time while respecting the preferences of each doctor. All in real time and available across different platforms. Congratulations for the good work.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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